Knowledge base
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This guide explains how to recover access to Infomaniak tools (manager.infomaniak.com and mail.infomaniak.com) in case of forgotten password or login ID.
Logging into Infomaniak Manager
To log in within an organization that manages one or more Infomaniak products, go to https://manager.infomaniak.com/ and enter the following information:
- a login email address, which is the email address used as the user account identifier
- and the password chosen during your registration, which may be:
- different if it has been changed since registration
- not necessarily the same as the password you know if you use the mailbox even if it is spelled the same (e.g., anna@domain.xyz and anna@domain.xyz) - read this guide to learn more
- and an additional code if 2FA (two-factor authentication) is enabled - read this guide if you have trouble getting the code with kAuth
You forgot...
...the password for the user account
In case of forgetting this password, follow the reset procedure:
- click on the following link: https://login.infomaniak.com/recover/password
- enter the login email address of your Infomaniak account
- choose the desired recovery option or follow the identity verification procedure by clicking on "You have no access to any option"
...the login email address for the user account
During your registration, you had to provide a phone number; it is possible to retrieve the login email address from your phone number:
- click on the following link: https://login.infomaniak.com/recover/email
- enter your mobile number
- enter (if necessary) your recovery email address
Two scenarios are then possible:
- the system manages to identify your account: choose how to receive your login ID
- in the opposite case: follow the on-screen assistant to proceed with identity verification manually or via kCheck
This guide explains what a web host is and what its role is. Will it, for example, be able to help in designing a website or resolve a bug which has appeared on a user’s computer?
Infomaniak, a host since 1996
According to Wikipedia, a web host is a company which provides an online hosting service for various IT systems for people or entities who do not want to do this themselves.
No intervention on the content of the products hosted
As a web and email host, Infomaniak's main activities involve installing, securing, and updating servers, in particular to protect them from malicious attacks.
We also take care to improve our web interfaces (Manager) and our infrastructures constantly based on customer feedback, the latest technologies, and market needs. Finally, we are also here to accompany our customers in the various stages of using our products.
However, we do not intervene with regard to the content of servers or the development of websites. The creation or maintenance of a website is a different profession. We have webmasters and developers for our own website, our own apps & tools.
Find a webmaster
For help with regard to the content of your website or the organisation of your mailboxes, you can contact one of our partners.
Issue a call for tenders
The Infomaniak call for tenders platform lists more than 1,000 verified companies in Switzerland, France, Belgium, Italy and Spain. It is the quickest means of finding a webmaster, a UX designer, an IT technician, a web agency or a communication and marketing agency near you ; or browse the directory.
This guide explains how to view and modify the access ID for your user account on the Manager, the management interface and dashboard for your Infomaniak products. This same ID also allows you to log in to Infomaniak Mail and various iOS/Android applications like kDrive, Infomaniak Mail, etc.
View the Currently Connected ID
To go to the user profile section:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or your avatar at the top right
- The current login ID is displayed:
Modify the ID (Login Email)
Prerequisites
- The access ID is an email address that must exist and be accessible to you
- The new email address must be different from the recovery email address
- The new email address must not already be used as a login ID on another user account (otherwise, consider inviting it first to the client account to grant it all rights and then remove the old account with the old ID)
To modify the ID of your user account:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or your avatar at the top right
- Select Manage My Profile
- From the Login Settings box, select Edit under your login email address
- Enter a new login email address
- Enter the login password for your Infomaniak account, then click Save
This guide explains how to add an email address to Mail Infomaniak.
Mail Infomaniak allows you to manage one or more email addresses hosted by Infomaniak, including free addresses @ik.me (+ etik.com, etc.) as well as custom domain email addresses.
Prerequisites
- Have an email address (it must be created in an Infomaniak Mail Service) and a user account
or
- Be invited to use an email address and have followed the process below:
- Open the invitation link to use the email address
- Choose the Create my account option (free)
- Enter your First Name, Last Name, and Phone Number
- Choose a login email address (you can use the Infomaniak email address you were invited to use) and set a password
- Click Use my address to access your Infomaniak mailbox
Attach an Email Address
This procedure allows you to manually add an email address hosted by Infomaniak to the Mail interface and the Infomaniak Mail application. This way, you can manage the same email address across different devices.
from Mail Infomaniak (web browser)
To add an address to the Mail interface:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click the icon in the top right corner of the interface
- Click on Email Addresses
- Click on the blue button Add an existing address
- Enter the complete email address (e.g., e-mail@domain.xyz) and the password of the email address (help)
- Check or leave unchecked the box Set this email address as the default when opening
- Click the Add button
- Repeat steps 3 to 7 to attach other email addresses
You can also do it this way:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on Advanced Actions
- Click on Add an existing address
from Infomaniak Mail (iOS / Android App)
Any operation (adding or removing an email address) performed from a browser will be immediately replicated on the mobile app and vice versa. To do this, read this guide (click here).
This guide explains how to import contacts into an Infomaniak contacts.infomaniak.com address book.
A wizard allows easy import of contacts from different sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.
Import contacts
- from a browser, go to the Contacts section of Mail (contacts.infomaniak.com)
- in the left side panel click on Advanced Actions then select Import
- to import the address book, click on the blue button Select a VCARD or CSV file
- select the file then click Open
- choose the contact book in which to add these contacts or create a new address book
- click on Start import
If you need to export them from...
... Outlook (old version)
- from your Outlook software go to your address book
- select contacts to export
- in Actions , click on Transfer as vCard
- send the email containing the vCard
- retrieve the email in Mail (mail.infomaniak.com)
- click on Add all contacts
... macOS (+ guide)
- from your Contact software, go to File then select Export
- choose Export vCard
- save your vCard file to your computer
... Thunderbird (+ guide)
- from your Thunderbird software, go to Window then select Address Book
- in Tools select Export
- in the save options choose Comma Separated as format
- save your CSV file
... Gmail (+ guide)
- from your Gmail space, go to the Contacts section
- click on the Export button
- select vCard Format
- save your vCard file to your computer
... Office 365 (+ guide)
- from your Outlook software, go to the Contacts section
- click on Manage and choose Export
- save your CSV file to your computer
... Yahoo Mail: guide
... Protonmail: guide
... Bluewin: guide
This guide explains how to create and automatically add a signature to messages sent from Mail Infomaniak for web browser.
Prerequisites
- Have valid access to Mail Infomaniak where the email address is linked
- Have permission to manage the signature for the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager may have removed this right from their admin account
Add a signature
One or more signatures can be added from Mail and from the Manager where all addresses of a Mail Service are managed. Add multiple signatures if necessary and choose which one to use when sending.
from a Mail Service
To access the Mail Service and manage signatures:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
- Choose Mail Service (universe Collaborative Tools)
- Click on the relevant item name in the displayed table
- Click on the relevant email address in the displayed table
- Click on Reply and signatures in the left side menu
from Mail Infomaniak
To access Mail and manage signatures:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface
- Check or select the relevant email address from the dropdown menu
- Click on Signatures
Create the signature
You have two choices:
- Click Add to create a new signature
- Click on the icon next to an existing signature to edit it
Then:
- Choose any existing template
- Give a name to the signature
- Specify a name for your identity (it will be displayed next to your email address in messages received by your correspondents)
- Create the content of the signature in the provided field (read below for formatting options)
- Choose whether or not to share the signature with all Mail address users
- Click on Advanced settings to choose the location to insert your signature: before the message (= header) or after the message (= signature)
- Click the Save button
Formatting the signature
You can use an image, edit the HTML source code, and format your text using a toolbar. To avoid too much spacing, use the Shift key in conjunction with the ENTER key on your keyboard, which will produce the equivalent of the HTML tag (which causes a line break)
<br>
instead of a new paragraph.
Set a default signature
By setting a default signature, it will automatically be displayed in the email body when composing. You still have the option to change the signature. You can choose which signature will be inserted by default when composing:
- a new message
- a reply / forward
Select the signature when composing
- The signature is automatically inserted when you start composing a new message
- If multiple signatures exist, you need to choose the correct identity from the dropdown menu
- Quickly return to signature settings via the button in the toolbar
Away message (autoresponder)
The signature is not added to messages from the autoresponder. It is necessary to add one in the away message.
Multiple linked addresses?
A signature is linked to the email address you use inside your Mail Infomaniak (unlike the calendar or address book, which are linked to your Infomaniak account). You can therefore define a signature for email addresses linked to your Mail Infomaniak account. In the case where an email address is linked to multiple Infomaniak Mail accounts, they will either need to use the existing signature or customize it (read point 5 above).
Go further with templates
This guide explains how to define custom templates that can be applied when creating a new email address on your Mail Service, for example, or in bulk to all addresses in your domain.
This guide explains how to connect the Apple Mail application to an email address hosted by Infomaniak, using a preconfigured Apple synchronization profile. Your iOS device (iPhone, iPad, etc.) will then be automatically configured through Apple-compatible .mobileconfig configuration profiles.
It is possible to remove a configuration profile once installed (scroll to the bottom of this page for explanations) or proceed with a manual configuration.
⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP. For additional help, contact the support of the software used or a partner — also read the host's role.
Prerequisites
- Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
- have added the email address in question to Infomaniak Mail to use the synchronization wizard and for the Apple profile to work on your devices
- Test the password for the email address (without confusing it with the one used to log in to the Infomaniak interface)
- Check on the Mail Service that the automatic diagnosis is correct
Install a configuration profile
You can download the profile from the concerned device or send it from another device (if you already have a working email address, for example):
- Log in (with the usual credentials of your Infomaniak user account) on https://config.infomaniak.com from the iOS device
- Choose to install the profile on this device
- Choose to sync emails
- Choose to sync an application other than the Infomaniak Mail application
- Enter the password of the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize on iOS
- Press the blue button Check
- Press to copy the validated password
- Download the configuration profile and authorize its opening
- Open the iOS device settings
- Press on the recently downloaded profile
- Press Install
- Unlock your iOS device
- Press Install
- Paste the password of the email address previously verified (point 7 above)
- Press Next
- That's it, your email address is now configured in the Apple Mail application that you can open and control
Delete an Apple profile
Read the official documentation https://support.apple.com/fr-fr/guide/iphone/iph6c493b19/16.0/ios/16.0 by changing at the top of the page* the version of your macOS / iOS system if necessary.
_____________
*Why is it necessary to choose the version of the guide exactly corresponding to your version of the macOS / iOS system? Apple introduces sometimes significant changes with each new version of its system, e.g., a path on iOS 15:
becomes this on iOS 16:
This guide explains how to create sorting rules to automatically classify your incoming emails according to certain conditions.
Rules for What Purpose
These rules allow for the following automatic actions:
- Delete or move messages from email addresses you no longer wish to see
- Forward emails from one email address to your spouse/partner so that you both receive them
- Copy messages containing specific keywords to a folder
- etc.
Unlike sorting rules offered within email software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail...), these rules will act directly on the server of your email boxes even before the IMAP connection.
If you are using email software configured in POP mode, in parallel with Mail, messages classified into folders will no longer be downloaded by your software.
Indeed, the POP protocol only retrieves messages that are in your main inbox.
To view classified messages, it will be necessary to use the IMAP protocol or only Mail.
Accessing Rules from Mail Service
To access the sorting filters for your Infomaniak mailbox:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
- Select Mail Service (under Collaborative Tools universe)
- Click on the name of the relevant item in the displayed table
- Click on the relevant email address in the displayed table
- Click on the Filters and Rules tab or from the left side menu
Accessing Rules from Mail
Prerequisites
- have a valid access to Infomaniak Mail in which the email address is linked
- have permission to change the password of the address: if you had been invited to Mail to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account
To access the sorting filters for your Infomaniak mailbox:
- Login to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface
- Check or select the relevant email address from the drop-down menu
- Click on Filters and Rules
Setting a Rule Based on a Received Email
You can also create a rule directly from the received email:
- Login to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Open the message from the relevant sender
- Click on the action menu â‹® at the top right of the open message
- Choose Create a rule to open the creation wizard pre-filled with elements from the message
Configuring Filters & Rules
Several actions are available:
- Click on the Add a rule button in Standard mode to create filters using a creation form or in Expert Mode to import a Sieve language file
- Enable/disable Infomaniak anti-spam filter
- Enable/disable Infomaniak advertising filter
The different conditions available for sorting filters are presented in this guide (click here).
Once a filter is created in Standard or Expert Mode, click Continue to activate it. These settings can be modified whenever you want at any time.
If there are already sorting filters, the button to add them is located at the top right of the table:
Information on Advanced Mode
Advanced mode requires the use of the Sieve language. By activating this mode, existing rules will be retained but deactivated.
Example of the fileinto function: the following code sorts all Facebook messages into the "fb" folder and all messages with an unsubscribe link into the "nl" folder. If you need to mention a sub-folder, use the / separator (as in the second example) but there is no need to specify INBOX in your codes.
require ["fileinto"];
if address :contains "from" "facebook.com" {
fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
fileinto "nl";
} else {
keep;
}
Second example: code to modify the subject based on the From (add a prefix to the subject when an email passes the filter, for example).
require ["fileinto", "editheader", "variables", "regex"];
if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\]
*(.*)" {
deleteheader "Subject";
addheader "Subject" "${1}${3}";
}
addheader "List-Post" "
fileinto "Mail List/SL-Devel";
}
Free Mailbox @ik.me (+ etik.com, etc.)
With the free mailbox @ik.me (+ etik.com, etc.), you only have the ability to create simple rules, which have restrictions. For example, it is not possible to create a filter to forward an email to another email address. For a complete experience, unlock your Free Infomaniak Email!
This guide explains how to synchronize contacts & calendars in Microsoft Outlook (Office 365 / 2019, 2016, 2013, 2010, 2007 versions) with contacts & calendars hosted at Infomaniak.
⚠️ Infomaniak tools are compatible with any application that supports CalDAV/CardDAV. For additional help, contact the support of the software used or a partner — also read the role of the hosting provider
Outlook CalDav Synchronizer
Outlook CalDav Synchronizer allows synchronization of contacts & calendars via CalDAV and CardDAV protocols including multiple calendars (non-shared only):
- Download CalDav Synchronizer for Outlook
- Close Outlook and launch the installation of the downloaded plugin above:
- Once the plugin is installed, open Outlook (a CalDav Sync tab should be visible) and click on Synchronization Profiles:
- Create a first profile (for the calendar or the contacts - a second profile will need to be created to synchronize both) by clicking on the + icon:
- Choose a generic profile type (first radio button):
- As profile name, enter the name of the Infomaniak calendar or address book you want to synchronize
- Click the button to choose calendar or contacts and then confirm with OK:
- Open the https://config.infomaniak.com/ wizard to get the necessary information:
- Enter the information (URL and username) obtained on config.infomaniak.com
- Enter the password
- If two-step verification is not enabled, use the password of your Infomaniak user account
- If two-step verification is enabled, generate an application password here: https://manager.infomaniak.com/v3/profile/application-password
- Enter the email address, that of your user account
- Click on Test or discover settings:
- Choose the Infomaniak calendar to synchronize on the window that opens:
- Additional information may then appear automatically in some fields
- Activate the synchronization box:
- Save a second profile if necessary (start again at point 4 in this case)
- Finish with OK at the bottom right
- A restart of Outlook may be necessary to update the added information
Resolving Duplicate Events
If you notice duplicated events in your Outlook calendar that are not duplicated on calendar.infomaniak.com, apply these settings:
- Click to Show Advanced Settings
- Click on Event Mapping Configuration
- Click on the box to enable Use GlobalAppointmentID for UID attribute
- Click on the box to enable Cleanup duplicate events
- Save the modifications by clicking on the OK button
This deletion of duplicate events and potentially duplicate invitations may result in a notification of event refusal to the organizer, however this has no impact on the participant's initial choice.
Alternative to CalDav Synchronizer
Evo Collaborator (paid) offers an Infomaniak profile to automatically synchronize contacts and calendars Mail Infomaniak with Microsoft Outlook via CalDAV and CardDAV.
This guide presents the Global Security tool, which allows verifying that the relationships between a domain name and an Infomaniak Mail Service are optimized in terms of security. This involves checking SPF / DKIM / DMARC records, and the Global Security tool allows intervention in the configuration if necessary.
Accessing the Global Security diagnostic tool
To access Global Security:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
- Choose Mail Service (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on Global Security in the left sidebar menu
Verify the optimal functioning of email
Once on Global Security, read and verify the 3 security mechanisms inherent in emails: SPF, DKIM, and DMARC policy. These indications should appear in green:
Otherwise, this may explain why an email is treated as spam when it is not.
Click on Edit or Create to configure SPF, DKIM, and DMARC according to the recommendations below to secure your Mail Service against potential identity theft:
SPF (Sender Policy Framework)
SPF (click here to configure) allows the owner of a domain name to specify which servers are allowed to send emails on behalf of that domain. This helps reduce the risk of spam and phishing since the recipient's mail server can check if the sender is authorized by consulting the sender domain's DNS records.
Under these conditions and if a problem is detected, you will find a Fix button that allows you to update your SPF automatically.
If fixing either of the mentioned issues is not possible, it must be done on the configuration set up by the owner or technician of the sender domain.
If your domain name points to Wix or another provider, the SPF must be configured with the respective provider.
DKIM (Domain Keys Identified Mail)
DKIM (click here to configure) is a protocol that allows signing emails when they are sent.
When your domain name is managed elsewhere, you will find the DKIM record to add to the DNS zone under this section Global Security > DKIM.
DMARC (Domain-based Message Authentication, Reporting, and Conformance)
DMARC (click here to configure) allows indicating to other mail servers (the mail providers of the contacts to whom you send an email) the policy to follow when receiving a "suspicious" email (unauthenticated, for example) from your mail server (hosted by Infomaniak). In addition, you can be notified of the "incident" by a summary message (called "DMARC report") providing information on the recent activity of your mail related to the domain name.
DMARC requires a valid SPF and DKIM. An assistant helps you configure DMARC according to Infomaniak recommendations in simple mode or entirely at your discretion in expert mode (allows entering the record of your choice). The necessary entries (type TXT) will then be automatically applied in the DNS zone of the concerned domain name (if administratively possible - domain managed in the same organization, for example).
Infomaniak is neither able to analyze your possible reports and DKIM records, nor able to pronounce on the validity or conformity of these, as this is entirely your responsibility.