This guide explains how to add or modify a sender name that will be used when sending your emails from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Introduction

• This full name (usually a first and last name) is linked to your email address.
• It appears instead of or next to your email address for the recipient of your email.
• Note that if he has already added you to his address book with a name/first name, that is probably what will be displayed for him.

Default behavior

By default, without any particular configuration or signature, no name/first name will be displayed when you use the messaging service. You are writing a new message:

The message is received in this format:

Add / modify the sender's name

To access the full name for your Infomaniak mail:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on Signatures.

If a signature already exists, click on the action menu ⋮ to modify it and read point 5 below:

Otherwise, if no signature exists yet:

1. Click on Add:
   
2. Select a model.
3. Click on Continue:
   
4. Enter the name to designate your signature model.
5. Enter the name you want to display next to the email address when sending emails.
6. Click on the button Create the signature:
   
7. Go back to the messaging interface:
   

Behavior after editing the signature

You are writing a new message:

The message is received in this form:

Refer to this other guide if you are looking for information on editing Mail signatures and the behavior of the full name among the different users of a signature template.

This guide explains how to disable two-factor authentication, also known as two-step verification (two-factor authentication in English, or 2FA) for logging into Manager Infomaniak (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com).

Disable 2FA

If two-step verification is enabled and you wish to disable it:

1. Click here to access 2FA management on the Manager Infomaniak.
2. Click on the Remove button to disable security:
   
3. Enter the password to log in to your account.

In case of trouble

Obviously, the procedure above requires logging in one last time with two-factor authentication to then be able to disable it.

If you do not have access to the kAuth application or the device that receives the validation SMS, there is no point in calling Infomaniak; in this case, you will have no choice but to provide a number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:

1. Click here to access the login page for Manager Infomaniak.
2. Enter the username and the usual and correct password.
3. When prompted for additional authentication, click on the alternative methods:
   
4. Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide details what can be searched for on the Web app Mail Infomaniak (online service mail.infomaniak.com) or other kSuite services. To search on kDrive, refer to this other guide.

Search for an email

You can perform a global search (among all the directories of the Web app Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the dropdown arrow ‍ to the right of the search field at the top of your Mail:

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a mail software/client

To find out how your specific email application performs searches, consult its documentation. For example, desktop apps (desktop applications) Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server. In this case, the email client sends a search command to the server, which then searches all messages stored on the server and returns the results to the email client.

Search for a contact

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

Search for an event

You can search for calendars, events, rooms, including among their descriptions and the people associated with them:

This guide explains how to export the contents of an email address hosted by Infomaniak.

Preamble

• Infomaniak does not offer an export (e.g. PST) but keeps your emails without limit* for the entire duration of your contract with integrated backups.
• The manual export offered works on Windows: you can thus save your emails in a single archive that is easily restorable.
• For additional help, contact the support of the software/email client used, or a partner.

Manual export

To export all the messages contained in your email address hosted by Infomaniak:

1. Install the free application Thunderbird.
2. Configure the email address in question using IMAP (to include subfolders).
3. Make sure all desired content is present (synchronize the box from the beginning - not just the last 30 days for example).

Then…

• … or you install the free application BackupThunderbird which allows the creation of an archive (encrypted if necessary) and later restoration…
• … or you can simply display the hidden files in Windows, then find and save this folder profile
  C:\Users{USER}\AppData\Roaming\Thunderbird\Profiles{PROFIL_USER}\
  as it contains all your emails.

Download emails locally

Another solution (not recommended) could be to configure a software/email client by choosing to receive emails via the POP3 protocol, which will download the messages locally. Only the inbox is affected.

* within the framework of normal use of a shared service, in accordance with Article 1 of the particular conditions of the Mail Service

This guide explains how to connect the desktop app Apple Mail (desktop application on macOS) to an email address hosted by Infomaniak.

Preamble

• It is recommended to configure your macOS computer automatically using .mobileconfig configuration profiles compatible with Apple.
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.).
• Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Manually add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

To configure the mail application:

1. Open the application.
2. Click on Other account.
3. Click on Continue:
   
4. Enter the account name.
5. Enter the email address to attach.
6. Enter the email password.
7. Click on the blue Log in button:
   
8. Check and complete the missing information.
9. Click on the Log in button:
   
    
10. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible mail ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• Delete any Apple configuration profiles linked to your Infomaniak email before restarting the setup.

And if your Apple Mail no longer works since a change of mail password, check out this other guide.

This guide explains how to attach files and/or images to emails sent from the Web app Mail Infomaniak (online service mail.infomaniak.com), the complete online solution for reading and managing your emails.

Foreword

• Refer to this other guide regarding limitations on sending emails/attachments.

Attach files from your computer to your message

To add an attachment from your computer:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on New message.
3. Click on the paperclip icon Attach a file.
4. Browse the locations to select the files to attach to the message:
   
   • With the Web app **Mail** Infomaniak (online service mail.infomaniak.com) the size limit for **attachments** is **25 MB**.
     • Beyond that and up to a limit of **3 GB**, a link SwissTransfer is generated and integrated into your message: the data is stored in Switzerland in the Infomaniak Cloud and your recipients will be able to use this link to easily download the attachments during a predefined period.
     • Beyond 3 GB (and up to 50 GB), it is recommended to always use SwissTransfer for your sends.

Attach kDrive files to your message

To add an existing attachment from kDrive:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on New message.
3. Click on the kDrive folder icon to browse locations and select the files to attach to the message.
4. Click the blue Attachment button (to attach the files to the message rather than sending a simple link to the files) then click the blue Insert button:
    

Include an image in the body of your message

To add an image to the message (in the middle of your message text, for example), there are 2 possibilities:

• Drag/drop the image into the input interface (images over 10 MB will not be displayed but will be attached).
• or Click on the icon representing the frame with the mountains then:
  
   
  1. Click the button to upload an image (which allows you to choose it from your desired location and then insert it into the body of the message)…
  2. … or enter the URL of the image you wish to include; the image must be located somewhere on the Internet (you can use the FTP Manager to send your image to your hosting space if you have one) and must still be there at the time your correspondent views the message.

This guide explains how to enable or disable read receipt requests from the Web Mail app (online service mail.infomaniak.com).

Preamble

• The requests for confirmation of receipt and/or reading are compatible with most email systems.
• They still depend on the user's action and the settings of their email system.
• The receipt (or non-receipt) of a read confirmation does not guarantee anything (the logs may be better suited to certain cases).

Request a read receipt

To allow your recipient to easily confirm receipt of your message sent from the Web Mail app (online service mail.infomaniak.com):

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Send in the left sidebar menu.
4. Turn on the toggle switch to request a read receipt.
   
5. Click on ‍ Filters and rules (in the Email address settings section).

Note that it is also possible to activate this on a case-by-case basis when sending your message on Mail, from the composition options by clicking on ⋮ then on the relevant option:

Acknowledge receipt of the message

If you receive an email and view it on the Web Mail app (online service mail.infomaniak.com) while the sender has specifically requested to be notified, you can acknowledge receipt of the message upon reading it:

This guide explains how to change the location of certain folders present in the directory structure of your email address.

Introduction

• The folder structure of a classic mailbox can contain certain special folders, such as the one that stores emails…
  • … once they have been sent (= "Sent messages" or "Messages envoyés").
  • … for a few days before their final deletion (= "Trash" or "Corbeille").
• Everything is already set up so that by default it is synchronized across the various email interfaces around the globe.
• If you wish to make adjustments for various reasons, sometimes linguistic, then refer to the guide below to modify these special folders:
  • drafts
  • sent messages
  • trash
  • archives
• This notably allows you to customize the synchronization of these folders with IMAP clients such as Outlook, Mail iOS, Thunderbird, Spark, etc.
• Note that this does not change the retention period for emails placed in some of these special folders.

Access from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail Infomaniak app (online service mail.infomaniak.com) to which the email address is attached.
• Having permission to edit special folders: if you had been invited to Mail to manage your address, it is possible that the Service Mail manager has removed this right from their admin account.

To modify these special folders:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the email address in question from the dropdown menu on the left sidebar.
4. Click on Folders:
   

Access from the Mail Service

To access this option from a Mail service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address concerned in the table that appears.
4. Click on the Folders tab:
   

Configure the special folders

Select the folders you want to store your drafts, archives, sent messages, and trash by default by clicking on the area to the right of each item:

This will display the list of folders already present in the tree structure of your email (if necessary, create the desired folder in advance from Mail or an IMAP software).

To modify the default folders for spam and advertising messages & social network notifications, you need to do it directly from the Spam Filter and Advertising Filter sections.

Alternative solutions for…

Some software/email clients also allow you to change the location of special folders. Refer to your application's official documentation if needed. The following links are provided for information:

… Mozilla Thunderbird

Refer to this other guide if you are looking for information on assigning specific folders (such as Trash, Drafts, Sent Mail) to the IMAP account and synchronizing them with Infomaniak.

… Microsoft Outlook 2013

Refer to this unofficial guide if you are looking for information on how using the IMAP protocol in the application can lead to a configuration where messages are stored locally only and not synchronized with the server, which contradicts the main goal of IMAP to maintain consistency across devices.

… Microsoft Outlook 2021

Refer to this unofficial guide if you are looking for information on how to save sent emails in the "Sent" folder rather than "Sent Items" in the application.

… Apple iOS

Refer to this unofficial guide if you are looking for information on how to configure the sent, drafts, and deleted mail folders on an iPhone to be synchronized with the mail server, by accessing the advanced settings of the Mail application and selecting the corresponding folders on the IMAP server.

This guide explains how to connect the native Android mail application to an email address hosted at Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Manually add the email address to the application

To set up the mail application:

1. Open the native mail application on your device.
2. Click on Add an account.
3. Select Other as the address type.
4. Enter your email address.
5. Select the type Personal IMAP.
6. Check and complete the missing information.
7. Complete the procedure.
8. There you go, your email address is now set up in your device's application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application.

The most common error involves using an incorrect password.

The troubleshooting guides help you resolve any issues:

• Check out the solutions provided in this other guide regarding email in general
• … and if your application no longer works for sending (e.g., SMTP server disconnected or absent) or since a password change, refer to this other guide.

This guide explains how to save email attachments from the Web app Mail Infomaniak (online service mail.infomaniak.com). You can thus save all files attached to a message in one click, in a .zip archive on your computer, or in your kDrive etc.

Exporting attachments from the Web Mail app

To export the attached files received by email:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. View the email containing the attachments you wish to save.
3. Click on the paperclip icon
4. or directly above the attached files:
   
   • Select Download All to create a zip archive to download to your device.
   • Select Save All to kDrive to choose the kDrive (from those you are attached to by your Organization) and the desired location on it to save the files.

Learn more

• Export all emails from an email address
• Export an email to kDrive
• Share a specific email

This guide provides the most common IMAP server addresses. These can be used to copy the content of your old email addresses to your Infomaniak email address.

IMAP Server Addresses

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• While browsing, a web browser saves the data viewed in a reserved space, this to avoid asking the server again for the data already viewed, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Websites may then display incorrectly or show an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clear the web browser cache…

… on Safari

Select your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

Refer to the Google help.

… on Firefox

Refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide explains how to obtain information on…

• … the connections made to the Manager Infomaniak with your user account login ID
• … the activities performed within the Manager by your user account

Get the user account connection log

To view a connection log (active sessions) that occur on the Manager Infomaniak with your user account login ID:

1. Click here to access the summary of accesses to the Infomaniak Manager by your user account.
2. From the Account Access tab, view the list of devices connected to your Infomaniak account:
   
3. You can end an open session by clicking on the icon to the far right of the name of the device connected to your account, which will log it out.

Be notified in case of successful or unsuccessful connection

To be notified by email upon connection or attempted connection to your user account:

1. Click here to access the security summary of your user account on the Manager Infomaniak.
2. Click on Security settings:
   
3. Select the cases for which you want to be alerted by email (warning upon successful login, or only in case of failed login).

In the same place, you can choose from how many minimum failed attempts to lock your user account.

Once locked, the account can be unlocked by an Organization administrator or through a secure form.

Get the user account activity log

To view the recent activities performed within the Manager by your user account:

1. Click here to access a summary of your user account activity on the Infomaniak Manager.
2. From the Account Activities tab, view the latest activities and actions of your user account:
   
3. Search and filter options for logs are available: date, product, or type of action.

This guide presents the operation of RBLs, the questionable policy of some of them and the means to resolve a possible email block.

Preamble

• RBLs (Realtime Blackhole Lists) or DNSBLs (DNS Black Lists) are lists containing addresses / IPs / provider names / servers, known as major spammers.
• These are often large, generalized blacklists that help identify unwanted messages and their senders, maintained by certain providers (smtpcheck, uceprotect: non-exhaustive list)…

Adding the email address to the RBL

When an email address is identified as belonging to an unwanted sender, it is blocked to prevent the receipt of unsolicited mail. A block in the RBL does not expire. Addresses will be listed indefinitely.

If you receive a message indicating that your email address is blocked by RBL, this means that Infomaniak's security system has detected suspicious or unwanted activities associated with this email address. This can include mass sending of unsolicited mail, participation in phishing campaigns or other malicious behaviors.

Resolving an email block (RBL)...

… if the error mentions your address and RBL

If you encounter errors of the type

anna.a@domain.xyz is rbl blacklisted - http://chk.me/rbl

when sending an email and you think it's a false positive, contact Infomaniak support.

To prevent your email address from being blocked by the RBL blocking system in the future, follow best practices for email use:

1. Do not send unsolicited mail or mass messages to unknown recipients.
2. Regularly sort the list of recipients used.
3. Do not engage in phishing or cybercriminal activities.
4. Ensure the highest level of security where your emails are used:
   1. strong password
   2. software up to date
   3. operating system (iOS, Android, Windows, macOS, etc.) up to date
   4. associated domain configuration up to date

… if the error mentions an organization like Sorbs or Barracuda

If you encounter errors of this type

554 5.7.1 Client host blocked using sorbs

or similar:

1. Follow the procedure of the mentioned organization (e.g. http://www.barracudacentral.org) to get your address removed from the list.
2. Temporarily switch your Internet service provider or connection method - WIFI vs 4G/5G - to send your messages.
3. Inform your contact and their email provider to take the necessary steps and/or to stop using an unreliable RBL.
4. Wait a few hours and try again.

Fewer and fewer professionals (ISP, hosts, etc.) use providers like Backscatterer / UCEPROTECT which are primarily profit-driven. There are many other highly effective lists, such as ABUSIX or SPAMCOP, which are well-maintained and genuinely aimed at fighting spam, one of the priorities of Infomaniak.

This guide explains how to connect the desktop app Thunderbird (desktop application) to an email address hosted at Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Download the latest version of Thunderbird.
2. Open the application.
3. Check and complete the missing information by scrolling down if necessary.
4. Click on Continue:
   
5. The information found by Thunderbird about your email provider is displayed, leave IMAP selected:
   
6. Click on Finish.
7. In some cases, a warning about a certificate may appear. Simply confirm the security exception if the information mentions Infomaniak:
   
8. The summary of your registration appears, click on Finish to add the address (or configure other services from there):
   
9. There you go, your email address is now set up in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Thunderbird.

… and if Thunderbird no longer works since a change of email password, refer to this other guide.

This guide explains how to configure and customize the display of the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• General settings affect all email addresses currently attached to your account on Mail.
• They are specific to your user only and do not affect other users (from the same Organization for example).
• The same email address retrieved on Mail by another user will have its own settings independently of yours.

Access settings

To do this:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Browse through the various menus on the left and, depending on the type of customization desired, first select the email address to configure:
   
   

Examples of settings

You can never quote the original message when replying: refer to this other guide for more information.

Also:

Manage light/dark theme

The automatic mode is based on the settings of your operating system (macOS / Windows...) and is global to the Calendar, Contacts, kSuite etc. interfaces.

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Appearance in the left sidebar.
4. Set up the interface (e.g., light/dark theme):
   

Customize the display type

To **always write in a full-screen window** instead of the reduced display at the bottom right:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Send in the left sidebar.
4. Turn on the toggle switch to the right of the “Compose emails in full screen” option:
   

To change the display density of your inbox:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Customization in the left sidebar.
4. Choose the desired display type.
5. Choose the desired display density:
   

Choose the default font

Further down on the same window, you can set the default font for all your new messages:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Customization in the left sidebar.
4. Select the desired font:
   

Change the number of items displayed

You can increase or decrease the number of emails displayed on a single page up to a maximum of 200 items:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Reception in the left sidebar.
4. Choose the number of items to display:
   

Group your emails by subjects/senders

This mode allows you to group received emails based on the discussion subject, making the inbox display lighter and easier to follow messages from different conversation participants:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Reception in the left sidebar.
4. Choose a Message display mode:
   

When the Discussions mode is not activated, you read your emails one by one:

When it is activated, you read the different messages in the same window chronologically, one below the other:

In your inbox, you can directly see the number of emails contained in a single discussion:

Modify the specific settings for email addresses

To access the signature, alias, etc. settings specific to each of your Infomaniak email addresses:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address from the dropdown menu in the left sidebar:
   
4. Click on the different elements of the left secondary sidebar to configure your email address:
   

This guide explains how to delete an Infomaniak user account / Mail, i.e. erase your access to the Manager and/or the Mail interface mail.infomaniak.com.

Preamble

• This operation results in the immediate deletion of your calendars and address books.
• All access to the Manager with this identifier will be lost.
• This operation does not result in the deletion of email addresses accessed from the account in question (except for some free offers, but in this case, this is specified to you before the deletion operation).
• If the account you are using is the only account existing within an Organization, you will first need to delete the Organization or appoint someone else in order to be able to delete your account.

Delete a user account / Mail

To access the user profile section:

1. Click here (or on the pill with your initials / avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on the trash can to the right of your name to delete account and data:
   
3. Enter the login password one last time, then the account will be deleted.

This guide explains how to cancel the sending of an email from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• By default, you have 15 seconds to cancel the sending of an email.
• If necessary, you can disable this feature or increase the sending delay up to 30 seconds.
• This feature applies to all email addresses present in your Mail interface.

Set the cancellation delay

To do this:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Send in the secondary sidebar menu.
4. Set the cancellation delay (0, 10, 15, 20, 25 seconds) for sends according to your preferences:
   

Cancel the current sending

When you click the send button for your message composed in Mail, you can cancel the sending within the allotted time from the sending notification that appears at the bottom center of your screen, by clicking the CANCEL button.

The message in the process of being sent will return to the draft stage and you can resend it if necessary or delete the draft.

This guide explains how to change the first and last name that Infomaniak displays when you are logged into your user account within an organization in the Manager, as well as your account avatar.

Edit the user account details

To edit your personal details:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. ‍Click on the pencil icon ✎ to the right of the current first and last name to edit personal information:
   
3. Click on Save.
4. By clicking to the left of the current first and last name, you can add a profile picture to your user account that will display instead of your initials; it is recommended to import an image with a minimum of 210 pixels on each side.

Learn more

• Modify the email used as the login identifier for the platform
• Change the phone number

This guide explains how to display the folders of your Infomaniak mailbox with a mail client software using the IMAP protocol.

Preamble

• The various generic folders are created by Mail Infomaniak during the very first connection to the interface.
• It is therefore possible that some IMAP email clients do not display any folders if no prior connection has been made to Mail.
• Even if they are present in Mail, it is still possible that some folders do not appear in your IMAP configured email client.

Force IMAP folder synchronization…

… on Microsoft Outlook

In some cases, after configuring an Infomaniak address in the Outlook email client, some folders may not appear. In this case, it is necessary to check the synchronization with subscription folders in Outlook:

1. Start the Outlook software on your computer.
2. From your Infomaniak email address, right-click on the inbox folder.
3. Select IMAP Folders:
   
4. Uncheck the option: When displaying the hierarchy in Outlook, show only the folders that are subscribed to
   
5. Click on Apply.

…on Thunderbird

In some cases, after configuring an Infomaniak address in the Thunderbird email client, some folders may not appear. In this case, it is necessary to manually check these folders from the subscription menu of Thunderbird:

1. Start the Thunderbird software on your computer.
2. Right-click on the relevant Infomaniak address and select the Subscribe menu:
   
3. Check the missing folders.
4. Click on Ok to confirm the selection.

... elsewhere

In your usual email software/client, find the label "IMAP folders" and/or "subscribe", "subscription" etc. Otherwise, look in a possible TOOLS menu... Refer to these search results for more information.

Modify the synchronized folders

Refer to this other guide to modify the location of certain generic folders.