This guide describes the differences between the tools of Ticketing and the Guest Manager.

What is the nature of your event?

• If you are organizing a one-time private event, such as a birthday party, a general assembly or a graduation with a well-defined guest list, use the Guest Manager.
  • This tool allows you to create an event, invite the people of your choice and track their registrations as well as their attendance.
• On the other hand, the **Ticketing** is better suited for events open to the public or those for which anyone with the link can purchase tickets.

This guide explains how to make refunds when ordering cancellations (as part of the ticketing system Infomaniak).

Infomaniak does not handle refunds

Infomaniak has no decision-making power with respect to cancellations, refunds or exchange of tickets. You can set up methods for the exchange of banknotes either on the Window or allow your customers to do from online ticketing.

Depending on the method of reimbursement you wish to make, you will need to request the necessary information from customers who request it. You can also ask customers to inform them when ordering If you wish.
 

Cancellation of banknotes

Be aware of this other guide about ticket cancellations on the ticket office for the different cancellation methods being available to you.

Reverses Infomaniak

Infomaniak returns the funds at the beginning of each month.

Read more

• Start Guide : Ticket
• Exchange a ticket from the ticket counter
• Enable exchange mode for your customers
• Cancellation insurance

This guide explains how to add users as resellers so they can sell tickets for your events (within the framework of the ticketing system Infomaniak).

Preamble

• If you have sales outlets, partners, or simply ticket booths at the event entrance, you can grant them reseller access.
• You can thus grant them selling rights from the ticket booth.
• Profile management is handled at the level of your Organizer account; refer to this other guide for more information.

Add a reseller

To do this:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the Add a user button at the top right:
   
3. Follow the creation wizard by filling in the various user information fields.
4. Choose User with limited rights at the role selection step:
   
5. Select Ticketing at the step where you choose the products the user will have access to:
   
6. A sidebar opens — check the boxes to grant access to the relevant ticketing systems:‍
   
7. Complete the addition, an email is sent to activate the user account.

Next step

You can now create profiles to detail the access rights of the resellers…

This guide explains how to configure the visual displayed on the screen of the device scanning tickets during an event (as part of the ticketing system Infomaniak).

Preamble

• Infomaniak offers an app for ticket checking.
• It is possible to set a specific icon that will be displayed on the device screen when scanning a ticket.
  • If the ticket is valid and an icon is set, the scanner will display the chosen icon on a green background.

Set up the scan validation icon

The choice of visual is configured at the advanced parameters level of a rate:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the relevant event.
6. Click on the Prices tab.
7. Click on the action menu ⋮ located to the right of the price (first expand the Zone using the chevron ‍ if necessary).
8. Click on Edit:
   
9. Click on the chevron ‍ to expand the advanced settings.
10. Enable the option Set a visual for the scan app.
11. Select the icon name.
12. Click the Confirm button:
    ‍

Result on the scan device

Here is an example of the display when validating a correctly registered ticket:

This guide explains how to configure the VAT rate on your Infomaniak ticketing platform.

Adjusting VAT Rates as of January 1, 2024

The VAT rate has been updated in accordance with the VAT tax rate increase as of January 1, 2024. Any orders made for events taking place in 2024 will have the new default rates applied.

Orders made in 2023 for events in 2024 will also have the new rates applied if they have been properly configured on the ticketing platform. 

If this is not the case, please verify the VAT rate entered by following the instructions below. You can also manually send the invoice or receipt to the customer from the order.

Setting the Overall VAT for the Ticketing Platform

1. Log in to your Infomaniak account
2. Go to the Ticketing section
3. In the left menu, under Settings, click on Ticketing Settings
   
   
   
   
4. Check the box indicating that you are subject to VAT
5. Enter the VAT rate and VAT number in the fields
   
   

Setting Specific VAT Rates for a Tariff

If certain ticket tariffs have a different VAT rate than the overall VAT, you will need to configure it at the tariff level.

1. Log in to your Infomaniak account
2. Go to the product Ticketing and select the relevant ticketing platform
3. In the left sidebar menu, select Programming, then click on Event
4. Go to the tariff field and Add or Edit a tariff
5. Click on Advanced Settings
   
   
   
   
6. Check the box Edit VAT and Choose the VAT rate to apply to this tariff
   
   
   

This guide explains how to contact people who have purchased tickets for your events directly from your Infomaniak ticketing tool.

This tool allows you to communicate quickly with your customers, whether it's to inform them of a change in schedule, a cancellation or postponement, or to provide specific important information.

How to Send an Email or SMS to Customers
 

1. Login to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing
3. Visit the Scheduling and Events menu and choose the relevant event or date
4. Click on the desired link at the bottom of the page
   
   
5. Select the customers to contact
6. Write the message to send
   

This guide explains how to use registration forms to request information from your customers when they place an order (as part of the ticketing system Infomaniak).

You can thus ask your clients to provide information such as first and last name, phone number, address, or any other details you deem necessary.

Setting up the forms

There are three distinct ways to request information from your customers:

1. The registration form - registration requested when placing an order on the ticketing system.
2. The form by rate - to retrieve each participant's information.
3. The pass form - requested when ordering a pass / subscription

Export customer information

To view and extract the information collected through the forms, refer to this other guide.

Data protection and the right to be forgotten

All the information collected from your customers is stored at all times on the servers of Infomaniak in Switzerland. This data is the exclusive property of the event organizer. Infomaniak will never use it for commercial purposes nor transmit it to third parties. 

This guide explains how the payment deadline works before a cancellation of an order (within the framework of the ticketing system Infomaniak).

Prerequisites

• This feature is only available for orders using the 'Pay by invoice' payment method.
• By default, the deadline is 30 days after the order. A reminder will be automatically sent 10 days and 20 days after the order date. On the 30th day, the order will be canceled, and an email will be sent to the customer to inform them of the cancellation of their order.

Set the delay before order cancellation

When tickets for one of your events are purchased using the 'Payment on invoice' payment method, it is possible to configure an expiration rule before the automatic cancellation of the order.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar.
5. Click on the ⏵ icon to expand the parameters for the 'On invoice' option:
   
6. Set the availability duration of this payment method, the number of days before requesting payment from the client again, as well as the number of reminders:
   

Each reminder extends the payment deadline by as many days as the initial deadline. The order is automatically canceled at the end of the reminder period, which is calculated as follows:

• Number of days before the first reminder + (number of reminders multiplied by the number of days before the first reminder).
• In the example above, this gives: 5 + (2x5) = 15, meaning cancellation occurs 15 days after the first reminder.

This guide explains how to create events with several performances using the ticketing tool.

Create a multi-date event

1. Log in to your Infomaniak account
2. Go to Ticketing
3. From the left-hand menu under Scheduling, click on Events
4. Click on add event
5. At the Date and Location stage, it will be possible to choose the option Several performances
   
   

1. An interface with a calendar appears; choose the start date of the event
2. You can define if the event lasts several days, weeks, months or if it is recurrent several times in the same day
   
   
3. Once the event is created and opened for sale, it’s possible to follow the progress of the orders for each date with the help of a display in List mode
   
   

Find out more

• Quickstart guide: ticketing service
• How do I duplicate a one-off or recurring event?
• How do I change and customise the sales status of my event?

This guide explains how to set up and use your sales pack with the Zebra printer for tickets in show and cinema format (as part of the Infomaniak ticketing system).

Video Guide

Powering and connecting the terminal to the network

Connect the terminal

To connect the terminal to your network, you will need to plug it in using the Ethernet connection:

1. Connect the terminal (MAIN/48V) to the adapter in the POE slot:
   
      
    
2. Plug the adapter into the internet network in the LAN slot:
   
   

Turn on the terminal

The terminal will turn on and the light will turn blue, indicating that the terminal is functioning properly:

Connect to the Infomaniak network

Once the terminal is turned on and connected to the network via Ethernet, the terminal will create a network named "Infomaniak".

Learn more

• Getting Started Guide: Ticketing
• Setting up the sales pack
• Installation and use of the sales pack