This guide explains how to manage the different payment methods (within the framework of the ticketing system Infomaniak).

The available payment methods

It is important to distinguish between the three available payment methods:

1. the online methods
2. the on-site or direct payment methods from your account
3. payments by exchange

There is also a test credit card that allows you to simulate a payment.

Enable and manage payment methods

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. To activate or deactivate a payment method, slide the toggle switch to ON or OFF to the right of the desired payment method:
   
6. To manage the details of a payment method, click on the arrow to the left of the payment method to set different aspects:
   
   • Designation: the name indicated for this payment method
   • Description: for the description of this payment method in case explanations are necessary
   • Minimum required for the payment method to be available
   • Availability of the payment method (clients, resellers and administrator)
   • Fees for files or tickets (for the exchange mode)

This guide provides a checklist of important points to verify before going live with a ticket sale (within the framework of the Infomaniak ticketing system) to best promote your events to the public.

Browse the checklist

Here is the list of the most important elements to check before going live with ticketing for your event.

1. Has a bank account been added in the menu Accounting > Infomaniak Receipts?
2. The integration link has been retrieved and integrated?
   • Warning: the integration link has its own settings allowing to display/hide events in the “Content” sub-menu.
   • Ensure that the relevant events are set to "Active" (only if the parameter "manually choose the elements to display" is activated).
3. Are the Prices, Zones, Events set to Visible? To check this:
   1. Event: Settings > Event > green/orange/red text with eye symbol below the event.
   2. Zone: Settings > Event > Pricing > eye symbol to the right of each zone.
   3. Prices: same as zones, but open the zones to see the prices they contain.
4. Are the desired payment methods (Sales > Payment Methods) activated?
5. Is the organizer's information up to date (Settings > Ticketing Settings > organizer contact information) ?
   • An email is mandatory, and a reachable phone number is strongly advised.
   • Is the VAT set correctly?
6. Are the passes/subscriptions ok? (Programming > Pass)
   1. Do they include all the events they grant access to?
   2. Are their capacities and prices ok?
   3. Are they visible in the shop? (eye symbol to the left of each pass in the list)
7. In the menu Settings > Ticketing Settings :
   1. Deactivate test/demo mode.
   2. Activate ticketing.

Also, familiarize yourself with the startup guide to get a better overview of the possibilities offered by your ticketing tool.

This guide explains how to create a new ticketing system, or new period, within the framework of the ticketing system Infomaniak.

Preamble

• You can create multiple events within the same ticketing system:
  • This “period” generally corresponds to an edition, season, or a highlight of your programming (2025-2026 season, summer 2026 festival…).
  • It is simply a grouping framework; it does not technically isolate events as a new ticketing system would.
• Creating a new ticketing system allows you to structure and organize your ticket sales independently:
  • You organize recurring seasons of events (cultural seasons, sports seasons).
  • You manage several distinct clients (case of ticketing partners).
  • You want to separate your sales, settings, or statistics from one series of events to another.
  • You need separate management spaces, with different teams or access rights.
• This action should not be confused with the creation of a new Infomaniak Organization, which is much rarer and more restrictive (e.g., kCheck / kAuth level).

Add the online Ticketing tool

To start a new Infomaniak ticketing system:

1. Click here to access the management of your products on the Infomaniak Manager.
2. Click on Ticketing under the Events & Marketing universe.
3. Click the blue Add button:
   
4. Specify the name of the ticketing system, the currencies to be used, and the languages to be used on the ticketing system.
5. Enter the user's details.
6. Choose the default appearance of the ticketing system:
   

This guide explains how to modify the closing dates and times for sales within the framework of the ticketing system Infomaniak.

End of sales settings

You can modify the closing date and time at each level independently:

• End of online sales
  • Allows you to close sales of the event from your online box office and on the Infomaniak portal. People will no longer be able to order tickets online for this event from a website.
• End of sales at Reseller Counter
  • Defines the moment when people with restricted access to the counter only will stop their sales from the counter on the manager or tablet.
• End of sales at the Administrator Booth
  • For administrators making sales from the Booth accessible from the manager or tablet:
    

Setting up the sales end parameters

These settings can be defined when creating an event, during the third step of the procedure by activating the option Modify the closure of sales:

They can be configured at the event level once it has been created by going to the Settings tab:

For multi-date events

The Settings tab is located at each show. However, it is possible to modify the end of sales for multiple dates at once by using the actions on multiple dates:

1. Go to the Dates tab of your event.
2. Switch to list mode:
   
3. Select the dates you want to set up.
4. Click on Actions and Edit show settings:
   

This guide explains how to process refunds when canceling orders (within the framework of the ticketing system Infomaniak).

Infomaniak does not handle refunds

Infomaniak has no decision-making power regarding cancellations, refunds, or ticket exchanges. You can set up methods for ticket exchanges either at the ticket office or allow your customers to do it from the online ticketing system.

Depending on the refund method you wish to process, you will need to request the necessary information from customers who request it. You can also ask customers to provide it during the order. 

Ticket cancellation

Refer to this other guide regarding ticket cancellations on the ticketing system for the various cancellation methods available. Also refer to this other guide regarding cancellation insurance.

This guide explains how to make sales from an organizer account as well as on-site sales using Infomaniak's Ticketing tool. If you want, for example, to print free tickets, invitations, VIP tickets, or paid tickets, you can place an order from the counter and generate these tickets.

Access the Counter

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Box Office
3. Click on Counter in the left menu
   
   

Create a New Order from the Counter

1. Choose whether the sale concerns an event, a pass, or a gift card
   
2. Choose the desired event or item, as well as the number of tickets to add to the basket

1. Set parameters in the basket, such as the seat on the seating plan, form information by rates, and the use of a promotional code or gift card.
   
2. It is possible to customize the information on the tickets to be printed at this time
3. Choose a payment method. For a free ticket, such as an invitation, select the Free/Invitation payment method
4. Once the information is entered, Validate the order

Associate the Order with a Customer

On the counter, assigning an order to a customer is optional. It is necessary to enter it if you want to be able to find an order with the customer's name or email, send them tickets by email, or display the customer's name and surname on the ticket.

To do this, click on the Customer tab and search for an existing customer or create a new customer record.

Print or Send Tickets

You can print or send tickets by email. To do this, go to the corresponding tab and choose the type of printing or email sending.

Other Uses of the Counter

The counter allows for other important operations, such as ticket exchanges or reservation validations.

For more information on these operations, please refer to the relevant guide: 

• Ticket Exchange at the Counter
•  

This guide explains how to add users as resellers so they can sell tickets for your events (within the framework of the ticketing system Infomaniak).

Preamble

• If you have sales outlets, partners, or simply ticket booths at the event entrance, you can grant them reseller access.
• You can thus grant them selling rights from the ticket counter.

Add a reseller

To do this:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the Add a user button at the top right:
   
3. Follow the creation wizard by filling in the various user information.
4. Choose User with limited rights at the role selection step:
   
5. Select Ticketing at the step where you choose the products the user will have access to:
   
6. A sidebar opens — check the boxes to grant access to the relevant ticketing systems:‍
   
7. Complete the addition, an email is sent to activate the user account.

Next step

You can now create profiles to detail the access of the resellers…

This guide explains how to contact people who have purchased tickets for your events directly from the ticketing system Infomaniak.

Send an email or SMS to customers

This tool allows you to quickly communicate with your customers, whether to inform them of a schedule change, a cancellation or postponement, or to specify important information. Emails or SMS are sent to the list of customers who have placed an order, not to the attendees:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the name of the event in question:
   
6. Click on the desired link at the bottom of the page:
   
7. Select the customers to contact (SMS sending example):
   
8. Write the message to send (email sending example):
   

This guide explains how to configure the visual displayed on the screen of the device scanning tickets during an event (as part of the Infomaniak ticketing system).

Preamble

• Infomaniak offers an app for ticket control.
• It is possible to set a specific icon that will be displayed on the device screen when scanning a ticket.
  • If the ticket is valid and an icon is set, the scanner will display the chosen icon on a green background.

Set up the scan validation icon

The choice of visual is configured in the advanced settings of a rate:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the relevant event.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the date in the calendar to access the pricing…
7. Click on the action menu ⋮ located to the right of the price (first expand the Zone using the chevron ‍ if necessary).
8. Click on Edit:
   
9. Then click on the chevron ‍ to expand the advanced settings.
10. Enable the option Set a visual for the scan app.
11. Select the icon name.
12. Click the Confirm button:
    ‍

Result on the scan device

Here is an example of the display when validating a correctly registered ticket:

This guide explains how to configure the VAT rate (within the framework of the ticketing system Infomaniak).

Introduction

• If your Organization is subject to VAT, you will need to provide this information.
• In case of doubt, please contact your legal or financial representative, or inquire with the town hall of your municipality.

Setting the global VAT rate for ticketing

To do this:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Settings in the left sidebar.
4. Click on Ticketing Settings in the left sidebar.
5. Check the box indicating that you are subject to VAT.
6. Select the VAT rate from the dropdown menu.
7. Specify your VAT number in the appropriate field:
   
8. Save your changes at the bottom of the page.

Set specific VAT rates for a price

In the case where certain ticket prices have a different VAT rate than the global VAT, set it at the level of the rate in question:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the name of the event in question:
   
6. Click on the pricing tab.
7. Create or edit a price:
   
8. Click on the Advanced settings.
9. Check the box Modify VAT.
10. Enter the VAT rate for this price, using the drop-down menu.
11. Click the Confirm button to save: