This guide explains how to set up the payment method Exchange‍ (within the framework of the ticketing system Infomaniak).

This payment method will allow your customers to exchange the tickets they hold for new ones.

Enable the payment method on Ticketing

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. Switch the toggle button to ON to the right of the Exchange element:
   
   
6. Check the client box to enable this option for clients on the online ticketing system. They will be able to make exchanges directly from your online ticketing system.‍
7. Set the number of days before the event from which the client will no longer be able to exchange a ticket. This value prevents the client from changing a ticket on the online ticketing system too close to the event date.
8. Specify the fees associated with this operation that the customer will have to pay to exchange the tickets:
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Once the option is activated, your customers will find the option to exchange tickets at the bottom of the ticketing page.