This guide explains how to export customer and participant information for events (within the framework of the ticketing system Infomaniak).

Preamble

• Exports involve offering you a downloadable file in CSV format containing the collected information; in some cases, such as the one illustrated first below, the field separator type can be changed (e.g., semicolon).
• For any information regarding the protection of personal data, refer to this other guide.

Retrieve customer information

Customers are the people who provided information by placing an order through your online ticketing system:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Clients in the left sidebar.
5. Click on Export customers
   
6. Choose the criteria for the export:
   

Retrieve participant information

The information of the participants can be retrieved in two places:

1. at the level of the form by rate: this allows you to retrieve an Excel file with all the participants' responses regardless of the date.
2. For a specific event, date, or session: this will retrieve all forms used for the chosen event or date.

For a form

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Settings in the left sidebar.
4. Click on Forms in the left sidebar.
5. Select the form to export.
6. Click on Export:
   ‍‍

For a specific date

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Choose the event for which to export the information. In the case of a multi-date event, select the desired date.
6. At the bottom of the page, click on the link Export ticketing form data to retrieve a file in csv format: