This guide explains how to use and customize digital tickets, adapted for mobile devices, as part of the Infomaniak ticketing system.

Preamble

• When placing an order, visitors receive a digital ticket by email, with the option, for both ecological and practical reasons, to download a PDF version or save it to the Wallet.
• If you have configured Print@home tickets, it is possible to reuse the event parameters for mobile tickets:
  • The name of the event
  • The location and date
  • The opening hours (if activated)
  • The first and last name of each ticket holder
  • The event poster
• Customers can save their tickets on mobile devices, either on Apple Wallet (downloading the pass.pkpass and opening it in the iOS “Wallet” app from Apple) or on Google Wallet (Android):
  

Configuration of your mobile tickets

Prerequisites

• You will need to create an event to access the mobile ticket visual options.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click directly on the name of the event.
6. Click on the Ticket Templates tab:
   

A preview is displayed on the left side of the screen while the mobile ticket settings are displayed on the right…

A. Customization of the image and promotional texts

You can enable options to add an image and/or informative text. Each change will be reflected in the preview:

B. Display options

The display options give you access to the basic information that will appear on the ticket:

C. Allow ticket customization on the online store

By enabling this setting, an additional button on the online store will allow the user to customize their ticket:

By clicking on it, the user can choose the type of field to add:

And whether the price should be displayed or not: