This guide explains how to use and customize digital tickets, adapted for mobile devices, within the framework of the Infomaniak ticketing system.

Introduction

• When placing an order, visitors receive a digital ticket by email, with the option, for both ecological and practical reasons, to download a PDF version or save it to the Wallet.
• If you have set up Print@home tickets, you can reuse the event parameters for mobile tickets:
  • The event name
  • The location and date
  • The opening hours (if enabled)
  • The first and last name of each ticket holder
  • The event poster
• Customers can save their tickets to mobile devices, either on Apple Wallet (download the pass.pkpass and open it in the Apple iOS “Wallet” app) or on Google Wallet (Android):
  

Configuration of your mobile tickets

Prerequisites

• You will need to create an event to access the visual options for mobile tickets.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click directly on the event name.
6. Click on the Ticket Templates tab:
   

A preview appears on the left side of the screen while the mobile ticket settings appear on the right…

A. Customization of the image and promotional texts

You can enable the options to add an image and/or informative text. Each change will be reflected in the preview:

B. Display options

The display options give you access to the basic information that will appear on the ticket:

C. Enable ticket customization on the online store

By activating this setting, an additional button on the online store will allow the user to customize their ticket:

By clicking on it, the user can choose the type of field to add:

And whether or not the price should be displayed: