This guide explains how to create an API key (within the framework of the ticketing system) to use it to integrate it directly on your site.

Create an API key

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system in question.
3. Click on Store / Go Live in the left sidebar.
4. Click on API Access in the left sidebar.
5. Click the blue Add button:
   
6. When creating the key, specify the IP addresses to block (optional).
7. Specify whether this API key can sell tickets or not.
8. Use the generated key for REST API usage.

API commands documentation

Familiarize yourself with the documentation of the API.

This guide explains how to insert a QR code on the invoices you send to your clients (as part of the Infomaniak ticketing system).

Introduction

• A QR Invoice facilitates payment of an invoice by directly including all the necessary information to make a payment using the QR code provided with the invoice.
• If your customers decide to pay an order by invoice on your ticketing system, and you have set up the necessary information on the ticketing system, your customers will receive an invoice with a QR code on it:
  

Add a bank account

Prerequisites

• This feature is only available for accounts in CHF.
• It is essential to obtain the QR IBAN for your bank account; ask your bank to provide you with the QR Facture information:
  • Postfinance
  • Raiffeisen
  • UBS

Whether you already have a bank account set up or not, if you want to add a QR code to the invoice, you will need to specify a new bank account:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Accounting in the left sidebar.
4. Click on Infomaniak Collection in the left sidebar.
5. Click on Add a bank account at the bottom of the page:
   
    
6. Enter your bank account information and include the QR-IBAN:
   
7. Click on the button to Confirm.
8. Select the new bank account to use from the drop-down menu (the drop-down list is in order of creation date):
   

This guide explains how to renew your subscription directly online for the new season or edition of your subscription.

Access the subscription renewal page

The renewal is made available by the event organizer on the ticketing platform for the new season. Once there, click on the Renewal Subscriber button:

Enter the subscription number from the previous year

Renewal requires the subscription number to be renewed:

Select the new subscription

The selection of new subscriptions will be displayed. You will simply need to choose the desired subscription and continue with the purchase process:

This guide explains how to set up a promotional offer (within the framework of the ticketing system Infomaniak).

These offers allow you to set up manual or automatic discounts. The manual discount is translated into promotional codes that you can communicate to your customers. The automatic discount is a rule to be set up so that the promotional offer applies when a certain number of tickets has been purchased by a customer.

The available promotions

• Promotional codes
• The promotions of the "Tickets purchased, tickets offered" type

Find out more

• Ticketing startup guide
   

This guide explains how to add and configure images for your events within the framework of the ticketing system Infomaniak. 

Introduction

• Your event's presentation images can be defined in vertical and horizontal formats.
• A vertical visual is mandatory, as it will be used on…
  • … the administration tool for your ticketing system,
  • … at the ticket booth,
  • … as well as your online store in case there is no horizontal image.
• The horizontal image will be used on…
  • … your online store when there are multiple events,
  • … on the infomaniak.events portal.
• It is possible to add custom images or use a default image, as well as an image gallery associated with your event; it can hold up to 4 images and will be found on the event page of your online ticketing system below the description:
  
  ‍

Adding images when creating the event

When creating a new event, you can choose a vertical image, a horizontal image, and an image gallery by selecting the appropriate tab.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing concerned.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the Add an event button.

You can choose a photo from your media library or a royalty-free image from the list provided:

• Portrait: 1000 x 1414 px, vertical image
• Landscape: 1200 x 630 px, horizontal image
   

Modify the images of an existing event

To modify the images of an existing event

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing concerned.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the action menu ⋮ located to the right of the relevant item.
6. Click on Manage:
   
7. Click on the Edit button:
   
8. Click on the parameter to modify under Visuals:
   

This guide explains how to create and manage gift certificates (within the framework of the Infomaniak ticketing system). Gift certificates can be purchased directly from your ticketing system and used to buy tickets or passes.

This allows your customers to offer gift certificates to third parties who can use them to purchase tickets on your ticketing platform.

Creating gift cards

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Gift Certificates in the left sidebar.
5. Click the blue button Add a gift voucher:
   
6. Select the sale price of the gift voucher: this is the price the customer will pay to purchase the gift voucher.
7. Set the value of the gift certificate. This can be different from the purchase price and represents the amount that can be used when redeemed.
8. Define the visibility of the gift voucher. Visible allows purchase on the online ticketing platform by customers, while the hidden status allows it to be reserved for exclusive use by resellers or the administrator.
9. Set the parameters for the gift card:
   • The validity period of a gift certificate.
   • The number of gift certificates that will be on sale.
   • The name you wish to give to the gift card.
   • The description of the gift card.
   • The image that will be used for the gift card.

Gift card management

Once the gift card is generated, it is possible to manage each gift card purchased:

• Check the balance on a gift card.
• View the orders linked to a gift card.
• Resend the gift card by email to the customer.
• Print the gift card.
  

This guide explains how to create forms that will be linked to the different rates of an event (within the framework of the ticketing system Infomaniak). This allows you to create forms specific to each of the rates present on an event. 

Create a form per rate

To do this:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Settings in the left sidebar.
4. Click on Form in the left sidebar.
5. Click the Add a form button and give the form a name.

Add fields

Add the fields to include in the form per rate by choosing the name and type of field:

• Text: a free field to insert text
• Selection: dropdown menu allowing to select an option from those proposed
• Radio button: radio buttons allowing to select an option from those proposed
• Checkboxes: checkboxes that can be checked or left empty

• Email: to enter an email address. This allows you to use a different email address than the one used by the person who placed the order.
• Phone: for a phone number
• Date: for a date

Advanced options

• Display on ticket: allows you to directly replace the form information. For example, to have the ticket display the name of the person who will attend the event instead of the person who made the purchase…
• Add a URL: URL that will be displayed on the field, then above the field to allow the visitor to fill it in.

Choose the order of the questions

1. Choose the order of the questions as they will appear on the ticketing:
   • The numbered positions will be in the order of the numbers: 1, 2, 3, etc.
   • Next will be those that have no defined order (not recommended)
   • Position 0 will appear at the very end

Link the form to a price

For this:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click directly on the name assigned to the event (or if necessary Programming in the left sidebar then Events):
   
4. Click on the Prices tab.
5. Click on the action menu ⋮ located to the right of the rate to which to associate the form (by first expanding the Zone using the chevron ‍ if necessary).
6. Click on Edit:
   
7. Click on the chevron ‍ to expand the advanced parameters.
8. Enable the option Link a form by rate.
9. Select the form to link.
10. Click on the Confirm button:
    ‍
    ‍

To retrieve the information related to the forms, refer to this other guide.

This guide explains how to create an event (within the framework of the ticketing system Infomaniak) that will be broadcast via the Infomaniak streaming service.

Prerequisites

• Have a Infomaniak ticketing system to create the event.
• Have a Infomaniak video streaming service to broadcast the event. Do you have doubts about your monthly bandwidth needs?

Stream your event

A dedicated page has been set up to ensure that only those who have purchased a ticket to your event will have access to the event.

Creation of a virtual event

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the Add event button.
6. Enter the details about your event.
7. At the Location step, choose: No location or Virtual, then select: Broadcast the event live (livestreaming) and choose the streaming feed to broadcast your event:
   

Modification of an already created event

You can modify or add a location to an existing event to offer it as a livestream, for example.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Select the relevant event.
6. Click on the Manage button, then select Edit.
7. Under the address of your event's location, click on Broadcast the event live (livestreaming) and choose the streaming feed to broadcast your event.
8. To activate seats for livestreaming, you will need to:
   1. Either click on the action menu ⋮ located to the right of the current price, click on Modify and check the box: Live event (livestream) in addition to the box On-site event
   2. Or click on Add a zone, check the box: Live event (livestream) and indicate the number of seats available for livestreaming
      
9. Click on Save.

This guide explains how to cancel tickets ordered via your Infomaniak ticketing service tool.

Log in to the ticketing service and find the order

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticketing service
3. In the left-hand menu, under Sales, click on Orders or Tickets‍
4. In the search field, enter the order number, the customer’s name, the customer’s email address of the ticket number depending on the information available to you
5. Click on the order for which the tickets are to be cancelled
   
   

Cancel an order or tickets already paid
 

It is possible to cancel the entire order or to cancel individual tickets.

1. To cancel the entire order, click on Cancel in the order window
   
   
2. To cancel individual tickets, select the tickets to be cancelled
3. Then click on the Cancel
   
   
   
   button
4. Select the method used for the refund and the reason for the refund. This information may be useful to you for accounting purposes
   
   
5. If the customer has not been informed, inform them that the ticket(s) has (have) been cancelled

Cancel an order pending payment

When using the Per invoice payment method, it is impossible to cancel the tickets individually as the invoice would no longer be correct.
 

The entire order must be cancelled and a new order created, with the new invoice sent to the customer.
 

Cancel tickets via the ticket office

1. Access the Ticket office
2. Use the search field at the top of the ticket office to find the order
   
   
3. Access the Tickets
   tab
4. Click on the small black cross of the ticket to be cancelled
   
   

Find out more

• Start-up guide: ticketing service
   
• Exchange a ticket via the ticket office
• Enable exchange mode for your customers
• Refund customers who cancel
• Cancellation insurance

This guide explains how to associate products with tickets for your events on Infomaniak Ticketing.

For creating products for sale on the ticketing platform, be aware of this other guide.

Sale of ticket products

There are two ways to link products and tickets:

1. The purchase of the product necessarily requires the purchase of a ticket.
2. The purchase of the ticket necessarily requires the purchase of the related product.

1. The purchase of the product necessarily requires the purchase of a ticket

This type of connection is configured from the first stage of the creation of the product by activating the option:
‍

During the purchase process, adding the product to the basket will require the presence of a linked ticket or tickets already in the basket (5 tickets in the example below).

If the customer has already purchased tickets before, he will be able to log in with his e-mail address and choose the ticket(s) to which the product is associated:

The customer will then be able to recover his product using the QR code of his ticket.

‍

2. The purchase of the ticket necessarily requires the purchase of the product

This type of link is configured at the last step of the product creation (and requires that you have not selected the option presented above):

1. Click on Add sales rules:
   
2. Select the prices that will be associated with the sale of this product:
   
3. Don't forget to complete the creation of your product.

During the ticket purchase process, these rates will offer the associated products, clearly indicating the additional cost at each stage of the order: