This guide explains how the payment deadline works before a cancellation of an order (within the framework of the ticketing system Infomaniak).

Prerequisites

• This feature is only available for orders using the 'Pay by invoice' payment method.
• By default, the deadline is 30 days after the order. A reminder will be automatically sent 10 days and 20 days after the order date. On the 30th day, the order will be canceled, and an email will be sent to the customer to inform them of the cancellation of their order.

Set the delay before order cancellation

When tickets for one of your events are purchased using the 'Payment on invoice' payment method, it is possible to configure an expiration rule before the automatic cancellation of the order.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar.
5. Click on the ⏵ icon to expand the parameters for the 'On invoice' option:
   
6. Set the availability duration of this payment method, the number of days before requesting payment from the client again, as well as the number of reminders:
   

Each reminder extends the payment deadline by as many days as the initial deadline. The order is automatically canceled at the end of the reminder period, which is calculated as follows:

• Number of days before the first reminder + (number of reminders multiplied by the number of days before the first reminder).
• In the example above, this gives: 5 + (2x5) = 15, meaning cancellation occurs 15 days after the first reminder.

This guide explains how to use registration forms to request information from your customers when they place an order (as part of the ticketing system).

Introduction

• You can ask your customers to provide information such as first and last name, phone number, address, or any other details you deem necessary.

Setting up forms

There are three distinct ways to request information from your customers:

1. The registration form - registration requested when placing an order on the ticketing system.
2. The form by rate - to retrieve each participant's information.
3. The pass form - requested when ordering a pass / subscription.

Export customer information

To view and extract the information collected through the forms, refer to this other guide.

Data protection and the right to be forgotten

All the information collected from your customers is stored at all times on the servers in Switzerland. This data is the exclusive property of the event organizer. Infomaniak will never use it for commercial purposes or transmit it to third parties.

Delete a customer profile

To delete a buyer's information, for example at their request:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event in question.
3. Click on Sales in the left sidebar.
4. Click on Clients in the left sidebar.
5. Search for the person's profile if necessary.
6. Click on the relevant profile:
   
7. Click on the delete button (trash icon):
   
8. Confirm the deletion.

This guide explains how to create events with several performances using the ticketing tool.

Create a multi-date event

1. Log in to your Infomaniak account
2. Go to Ticketing
3. From the left-hand menu under Scheduling, click on Events
4. Click on add event
5. At the Date and Location stage, it will be possible to choose the option Several performances
   
   

1. An interface with a calendar appears; choose the start date of the event
2. You can define if the event lasts several days, weeks, months or if it is recurrent several times in the same day
   
   
3. Once the event is created and opened for sale, it’s possible to follow the progress of the orders for each date with the help of a display in List mode
   
   

Find out more

• Quickstart guide: ticketing service
• How do I duplicate a one-off or recurring event?
• How do I change and customise the sales status of my event?

This guide explains how to set up and use your sales pack with the Zebra printer for tickets in show and cinema format (as part of the Infomaniak ticketing system).

Video Guide

Powering and connecting the terminal to the network

Connect the terminal

To connect the terminal to your network, you will need to plug it in using the Ethernet connection:

1. Connect the terminal (MAIN/48V) to the adapter in the POE slot:
   
      
    
2. Plug the adapter into the internet network in the LAN slot:
   
   

Turn on the terminal

The terminal will turn on and the light will turn blue, indicating that the terminal is functioning properly:

Connect to the Infomaniak network

Once the terminal is turned on and connected to the network via Ethernet, the terminal will create a network named "Infomaniak".

Learn more

• Getting Started Guide: Ticketing
• Setting up the sales pack
• Installation and use of the sales pack

This guide explains how to create an API key (within the framework of the ticketing system Infomaniak) in order to use it to integrate it directly on your site.

Create an API key

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system in question.
3. Click on Store / Go Live in the left sidebar.
4. Click on API Access in the left sidebar.
5. Click the blue Add button:
   
6. When creating the key, specify the IP addresses to block (optional).
7. Specify whether this API key can sell tickets or not.
8. Use the generated key for REST API usage.

API commands documentation

Familiarize yourself with the documentation of the API.

This guide explains how to renew your subscription directly online for the new season or edition of your subscription.

Access the subscription renewal page

The renewal is made available by the event organizer on the ticketing platform for the new season. Once there, click on the Renewal Subscriber button:

Enter the subscription number from the previous year

Renewal requires the subscription number to be renewed:

Select the new subscription

The selection of new subscriptions will be displayed. You will simply need to choose the desired subscription and continue with the purchase process:

This guide explains how to set up a promotional offer (within the framework of the ticketing system Infomaniak).

These offers allow you to set up manual or automatic discounts. The manual discount is translated into promotional codes that you can communicate to your customers. The automatic discount is a rule to be set up so that the promotional offer applies when a certain number of tickets has been purchased by a customer.

The available promotions

• Promotional codes
• The promotions of the "Tickets purchased, tickets offered" type

Find out more

• Ticketing startup guide
   

This guide explains how to insert a QR code on the invoices you send to your customers (as part of the ticketing system).

Introduction

• A QR Invoice facilitates payment of an invoice by directly including all the necessary information to make a payment using the QR code provided with the invoice.
• If your customers decide to pay an order by invoice on your ticketing system, and you have set up the necessary information on the ticketing system, your customers will receive an invoice with a QR code on it:
  

Add a bank account

Prerequisites

• This feature is only available for accounts in CHF.
• It is essential to obtain the QR IBAN for your bank account; ask your bank to provide you with the QR Facture information:
  • Postfinance
  • Raiffeisen
  • UBS

Whether you already have a bank account set up or not, if you want to add a QR code to the invoice, you will need to specify a new bank account:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Accounting in the left sidebar.
4. Click on Infomaniak Collections in the left sidebar.
5. Click on Add a bank account at the bottom of the page:
   
    
6. Enter your bank account information, including the QR-IBAN:
   
7. Click on the button to Confirm.
8. Select the new bank account to use from the drop-down menu (the drop-down list is in order of creation date):
   

This guide explains how to create and manage gift certificates (within the framework of the Infomaniak ticketing system). Gift certificates can be purchased directly from your ticketing system and used to buy tickets or passes.

This allows your customers to offer gift certificates to third parties who can use them to purchase tickets on your ticketing platform.

Creating gift cards

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Gift Certificates in the left sidebar.
5. Click the blue button Add a gift voucher:
   
6. Select the sale price of the gift voucher: this is the price the customer will pay to purchase the gift voucher.
7. Set the value of the gift certificate. This can be different from the purchase price and represents the amount that can be used when redeemed.
8. Define the visibility of the gift voucher. Visible allows purchase on the online ticketing platform by customers, while the hidden status allows it to be reserved for exclusive use by resellers or the administrator.
9. Set the parameters for the gift card:
   • The validity period of a gift certificate.
   • The number of gift certificates that will be on sale.
   • The name you wish to give to the gift card.
   • The description of the gift card.
   • The image that will be used for the gift card.

Gift card management

Once the gift card is generated, it is possible to manage each gift card purchased:

• Check the balance on a gift card.
• View the orders linked to a gift card.
• Resend the gift card by email to the customer.
• Print the gift card.
  

This guide explains how to add and configure images for your events within the framework of the ticketing system Infomaniak. 

Introduction

• Your event's presentation images can be defined in vertical and horizontal formats.
• A vertical visual is mandatory, as it will be used on…
  • … the administration tool for your ticketing system,
  • … at the ticket booth,
  • … as well as your online store in case there is no horizontal image.
• The horizontal image will be used on…
  • … your online store when there are multiple events,
  • … on the infomaniak.events portal.
• It is possible to add custom images or use a default image, as well as an image gallery associated with your event; it can hold up to 4 images and will be found on the event page of your online ticketing system below the description:
  
  ‍

Adding images when creating the event

When creating a new event, you can choose a vertical image, a horizontal image, and an image gallery by selecting the appropriate tab.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing concerned.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the Add an event button.

You can choose a photo from your media library or a royalty-free image from the list provided:

• Portrait: 1000 x 1414 px, vertical image
• Landscape: 1200 x 630 px, horizontal image
   

Modify the images of an existing event

To modify the images of an existing event

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing concerned.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the relevant event
6. Click on the Edit button:
   
7. Click on the parameter to modify under Visuals: