Knowledge base
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This guide explains how to sell surplus seats for an event using the Ticketing tool. This allows you to create an additional contingent of seats on top of the maximum number of seats. This can be useful, for example, to easily sell new seats from the ticket office a few minutes before the start of the show, if not all reserved spectators have shown up.
Adding Seats to an Event
- Log in to your Infomaniak space.
- Go to Ticketing
- From the left menu, under Scheduling, click on Events.
- From the Pricing tab, activate the Manage seat quantities per area option.
- Click on the Add an area button, choose a seat quota, and add the rates.
- From the Visibility field, select the icon on the right of the newly created zone to hide the sales area from the public.
- Sell tickets from the ticket office in the reserved area.
Learn More
- Getting Started Guide: Ticketing
- How to cancel tickets printed in advance?
- Am I required to check tickets with control readers (scanners)?
This guide explains how to create forms which will be linked to the different tariffs of an event. This allows you to create forms specific to each tariff available for an event.
Create a form per tariff
- Log in to your Infomaniak space (manager.infomaniak.com)
- Go to the Ticketing service
- Go to Settings and Form
- Click on Add and assign a name to the form
Add the fields
Add the fields to be included on the form per tariff by choosing the name and type of field
- Text: a free field where you can insert a text
- Selection: drop-down menu allowing you to select an option from those proposed
- Radio button: radio buttons allow you to select an option from those proposed
- Checkboxes: check boxes that can be ticked or left empty
- Email: to enter an email address. This allows a different email address to be entered from that used by the person who placed the order
- Telephone: for a telephone number
- Date: for a date
Caution: if the mandatory option is selected, all boxes must be ticket to be able to continue. Example of use: I have read and accept the conditions of use
Advanced options
- Displayed on the ticket: allows the information on the form to be replaced directly. For example, so that the ticket indicates the name of the person who will attend the event instead of the person who placed the order
- Add a URL: add a URL which will be displayed in the field then above the field to allow the visitor to complete it
Choose the order of the questions
- Choose the order of the questions as they will appear on the ticketing service
- The numbered positions will be in the order of the numbers: 1, 2, 3, etc.
- These will be followed by those with no defined order (not recommended)
- Position 0 will appear at the very end
Link the form to a tariff
- Go to the event
- Click on the 3 dots to the right of the tariff with which you want to link the form
- Click on Modify
- Enable Expert mode
- Enable the Link a form per tariff option
- Select the form to be linked
To recover the information linked to the form, consult the guide on how to recover registration information
Find out more
This guide explains how to create an event that will be broadcast via our streaming service.
Prerequisites:
- an Infomaniak ticket shop for the creation of the event
- a streaming product to broadcast the event. Do you have a doubt about your monthly bandwidth needs?
Streaming your event
A dedicated page has been created to ensure that only people who have purchased a ticket to your event will have access to the event.
Creating a virtual event
- Connect to your Infomaniak space (manager.infomaniak.com)
- Access the ticket shop and select the ticket shop concerned
- In the left-hand side menu, click on Programming > Events > Add event
- Enter the information relating to your event
- At the place stage, select: No location, or virtual, then select: Livestream the event and choose the stream you want to use to broadcast your event
Changing an event that has already been created
You can change or add a location to an event that has already been created, for example to make it available via a streaming service.
- Connect to your Infomaniak space (manager.infomaniak.com)
- Access the ticket shop and select the ticket shop concerned
- In the left-hand side menu, click on Programming > Events > select the event concerned
- Click on the Manage button then select Modify
- Under the address of the venue of your event, click on Livestream the event and choose the stream you want to use to broadcast your event
- To activate the seats for the livestream, you must:
- either click on theicon to the right of the current tariff, click on Modify and tick the box: The livestreamed event as well as the box: The actual event
- or click on Add zone, tick the box: The livestreamed event and enter the number of seats available for the livestreamed event
- Click on Save
The number of seats will affect the consumption of your Video Streaming offer. You can estimate the consumption depending on the broadcasting hours, the quality and the number of spectators using our calculator. If you exceed your monthly consumption, the excess will be invoiced at CHF 0.20 per Go.
Find out more
- What are the different ways of integrating the online ticket shop?
- Video streaming startup guide
- encoding software which are compatible Infomaniak streaming
This guide explains how to connect Infomaniak’s Ticketing service to the Zapier management tool.
Establish the connection with Infomaniak’s Ticketing service
- Go to the Zapier site and create an account if necessary
- Create a new Zap
- When choosing the applications to use, type Infomaniak Ticketing in the search bar and select the choice
- When Zapier asks for identification, use the login and password of the Infomaniak account linked to the Ticketing
Depending on the volume of customers and/or events that you manage, you may be asked to subscribe to a paying plan for Zapier and/or your CRM. We cannot be held responsible for these costs under any circumstances.
Our support team will only answer questions relating to Infomaniak’s Ticketing service. If you have any questions related to the use of Zapier, please contact Zapier directly: https://zapier.com/apps/categories/customer-support
This guide explains how to implement and use your sales pack with the Zebra printer for tickets in show and cinema format.
Power supply and connection of the terminal to the network
Connect the terminal
These WiFi terminals are not routers and therefore require connection to your cabled network
To connect the terminal to your network, you will need to use an Ethernet connection:
Connect the terminal (MAIN/48V) to the adaptor on the POE slot
C onnect the adaptor to the Internet network via the LAN slot
Switch the terminal on
The terminal will come on and the indicator light will turn blue, indicating that the terminal is working correctly.
Connect to the Infomaniak network
Once the terminal is switched on and connected to the network via Ethernet, the terminal will create a network entitled "Infomaniak"
Learn more
- Start-up guide: ticketing service
- Implementation of the sales pack
- Installation and use of the sales pack
This guide explains how to implement and use your sales pack with the Zebra printer for show and cinema format tickets.
Installation and implementation of your sales pack
Connection of the machines
- Connect the power supply to the Samsung TabS tablet
- Connect the Zebra printer power supply
- Connect the WiFi or 4G terminal and check the connection to the other machines.
You must check that the tablet is connected to the Infomaniak network
Implementation of the printer
- Open the printer
- Place the tickets inside (Infomaniak blue strip on the left), pulling the first ticket out slightly
- Close and switch the printer on
- Press the “Pause” button. Two green indicator lights will be lit.
Printing of tickets with the printer
Verification of the format
The printers are already configured for the ticket format ordered. If necessary, it is possible to check the configuration by opening the menu at the top left and clicking on Options. The Tickets in cinema format option must only be enabled if the tickets will use this format (see below in calibration when changing format)
Print a ticket
To start printing, log in to the ticketing service account via the tablet using the username and password of the Infomaniak account. The tablet will connect to the ticket office interface automatically.
- Place a “test” order or use an order from the “Order” menu. The printer must be displayed (ZEBRAXX) on the right-hand side of the tablet
- Press the printer icon to start printing
Learn more
This guide explains how to set up promotional offers on your online ticketing
These offers allow you to set up manual or automatic discounts. Manual discounts take the form of a promotional code that you can send to your customers. The automatic discount is a rule you can implement where the promotional offer is applied when a certain number of tickets have been purchased by a customer.
Available promotions
Find out more
This guide explains how to import tickets that may be generated by another provider or an external reseller for your event managed on the Infomaniak ticketing platform.
Prerequisites
Importing third-party tickets requires that the event is already created on your Infomaniak ticketing platform. To do this, please follow the guide on this topic.
You also need the list of tickets in a CSV file format with the barcode field that will be printed on the ticket.
Access Import Options
- Log in to your Infomaniak account
- Go to the Ticketing
- From the left menu, under Ticket Control, click on Distributor Import
Import the CSV File
- Click on the FNAC/FranceBillet or Other depending on the reseller tab
- Choose an event for which to import tickets
- Click on Import Tickets
- Choose an existing distributor from the dropdown menu, or create one
- Click on the Choose a CSV file button and upload the CSV file provided by the distributor
- Select the rows to import. Note: Make sure to check the first and last rows of the imported information. These may contain headers or empty lines that can cause an error during import. Use the options at the top of the page to specify the number of first and last rows to ignore.
- Link the columns to the information to be linked. The ticket barcode is the only mandatory field. If you are importing tickets from another Infomaniak ticketing platform, please select column 8, which is the QR code (in the form 2000000000A^0^100000000)
- Check the imported information and validate
- The imported tickets will appear in a table at the bottom of the page.
Control of Imported Tickets
Once the tickets are imported, they can be scanned with the ticket control application (available on Android and iOS).
They will also be counted in the FNAC or Other column in the control report tool available from the left menu, Ticket Control, Control Report.
This guide explains how to set up the Exchange payment method via Infomaniak’s Ticketing tool. This payment method will allow your customers to exchange the tickets they have for new tickets.
Enable the payment method under Ticketing
- Log in to your Infomaniak space (manager.infomaniak.com)
- Go to Box office and select the box office concerned
- From the left-hand menu under Sales click on Payment methods
- Activate Exchange
- Check the Client box to activate this option for online ticketing customers. They will then be able to make exchanges directly from your online ticketing service.
- Define the number of days before the event from which the customer will not be able to exchange tickets. This value prevents customers from exchanging tickets on the online ticketing service at a date too close to the event.
- Then specify the fees linked to this operation that the customer will have to pay to exchange the tickets
Once the option has been enabled, your customers will find the option to exchange the tickets at the bottom of the box office page.
Find out more
This guide explains how to create a new ticketing service on your ticketing tool. Each period therefore allows you to distinguish each edition of your ticketing services or to manage different ticketing services managed by an organiser. Each ticketing service can be managed independent of the other ticketing services in the tool.
Requirement: Create the ticketing tool online
- Log in to your Infomaniak account
- Click on the Ticketing tile or go to the online sales page
- Click on Test free of charge at the top right of the page
Create the period
- If ticketing services already exist, click on the blue Add
button - Indicate the name of the ticketing service, the currencies to be used and the languages to be used on the ticketing service
- Indicate the user’s contact details
- Select the default appearance of the ticketing service
This information can be modified at any time in the ticketing service settings
Find out more
- Quickstart guide: ticketing service
- Create an event in the ticketing service
- Create an event with several dates
- Create a pass or a season ticket