This guide concerns the mobile app kCheck (application for iOS/Android smartphone or tablet), created to simplify identity verification procedures and strengthen the security of your Infomaniak account.

Preamble

• For security reasons, to ensure the identity of the person making a specific request to Infomaniak, an identity verification procedure may be triggered in the following cases (non-exhaustive list):
  • user password forgotten
  • login email address forgotten
  • deactivation of two-factor authentication (2FA)
  • unlocking an Infomaniak account
  • during the first transfer of revenue for the product Billetterie
  • when ordering a product (suspicion of spam or fraud, brand name, etc.)
• This app allows you to securely transfer the requested items.
• Infomaniak respects your privacy: the information transmitted via the kCheck application will be kept until your file is fully processed; it will in any case be automatically deleted after 72 hours if this request is not processed.

Start the identity verification

Prerequisites

• A QR code or a link provided by Infomaniak.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An internet connection on the mobile device.

You can then have your identity verified with kCheck:

1. Launch the kCheck app on your mobile device.
2. Tap Start.
3. Press Scan a QR code.
4. Point the QR code at the camera.
5. Enter your mobile phone number.
6. Enter the confirmation code received.
7. Enable location services (required to continue the procedure).
8. Select the type of ID you have (ID card or passport).
9. Follow the steps to photograph your ID.
10. Take a selfie (of yourself) holding your ID in front of you.

Your documents will then be securely transmitted to Infomaniak support. These requests are processed on a priority basis with an average response time of 2 hours during opening hours.

If your order is blocked...

For security reasons, some orders may be automatically blocked.

When you place your order, an email is sent to the email address associated with your Infomaniak Manager account. This email contains the procedure to unblock your order. If you cannot find it, you can resend it from your Manager by clicking on Resend procedure from the red banner‍ informing you of the blockage.

Prerequisites

• Open the email containing the unlocking procedure.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An internet connection on the mobile device.

You can then start the unlocking procedure with kCheck:

1. Launch the kCheck app on your mobile device.
2. Tap Start.
3. Press Scan a QR code.
4. Scan the QR code in the email.
5. Follow the unlocking procedure to the end.

Special cases

• If you do not respond within 10 days, the order will be automatically canceled and the payment will be fully refunded to the payment method used.
• If you do not have a mobile device to follow this procedure, contact Infomaniak support.

The mobile app Infomaniak kSync is a free solution offered by Infomaniak that allows you to synchronize contacts, calendars/agendas and tasks from your Android mobile devices (Samsung, Huawei, Google Pixel, etc.) with the tools offered by Infomaniak:

• contacts.infomaniak.com for managing contacts / address books
• calendar.infomaniak.com for managing calendars / schedules

Preamble

• Configuring synchronization for emails does not mean that contacts & calendars will also be synchronized!
  • Email is synchronized via the IMAP protocol, while your contacts & calendars can be synchronized using the CardDAV and CalDAV protocols.
• And to facilitate this synchronization on **Android** devices, it is recommended to install **kSync**.
• On iOS (iPhone, iPad, etc.) use an Apple profile, which can be downloaded from the configuration assistant.
• Microsoft has its own format that is not directly compatible with CardDAV and CalDAV; therefore, it is not possible on the Outlook mobile app to synchronize contacts & calendars with Infomaniak (PS: a paid and untested solution exists here).
  • To synchronize Outlook on computer refer to this other guide.

What would you like to do?

• Download and install kSync on Android device
• Set up kSync
• Use kSync to sync Google Calendar
• Add a new address book or calendar from kSync
• Synchronize tasks between Infomaniak Mail and your Android devices
• Force the synchronization of kSync
• Generate a specific password in case double authentication is enabled

This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal status or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and should have the role of:
    • Legal Representative
    • Administrator
    • Collaborator
  • … is **external** to your Organization (limited rights):
    • **External** users are not included in the sharing of calendars and address books with the entire Organization.

Modify a user's rights/permissions

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Note, it is only possible to assign the legal manager role if you yourself have this role within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To modify a user's role:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Change the desired role.
5. Click on the Save button.

If you assign the user the role of simple collaborator…

… you will be able to modify the services to which he or she will have access; refer to this other guide.

This guide concerns kSync which allows you to directly create a new calendar or address book from an Android device.

Create a calendar or address book from the app

To do this:

1. Open the mobile app kSync on the Android device.
2. Once logged in, click on the action menu ⋮ located at the top right.
3. Press Create a new address book / Calendar.
4. Enter the name of the address book or calendar and a color.
5. Uncheck the Notes / Journal box:
   
6. Click on Create at the top of the interface.

Click if necessary on the icon to refresh the list, your new element will appear in the list:

Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service calendar.infomaniak.com):

This guide is for you if you are looking for a complete email & collaborative data storage offer. Its objective is to help you better understand the different product suites of Infomaniak when you are unsure or do not know which one to choose…

The different offers in summary

Here is a summary of the different plans (excluding Web hosting offers):

Free or paid suites

Infomaniak offers several messaging solutions with or without additional collaborative tools:

1. A Service Mail is the name given to the email service created by Infomaniak in Switzerland. You can order a Service Mail independently of kSuite.
2. kSuite is a collection of Infomaniak services that includes a Service Mail and is built around a personal domain name.
3. my kSuite and my kSuite+ are limited versions of kSuite, do not require a domain name, and can also perfectly meet your email needs.

Cost of simple email offers

This email service can be…

• … free if you settle for an address with a generic domain name (what comes after the at sign @), imagined by Infomaniak (etik.com, ik.me, ikmail.com) by taking my kSuite (my kSuite+ unlocks some limitations of my kSuite)
• … at a very low cost if you limit yourself to one or two free email addresses on a domain name that you pay for (there are domain names for less than 5 CHF/€ per year, these will be your only costs and it allows you to customize your email addresses) by ordering:
  • either the Starter offer (1 email address)
  • or the kSuite Standard 1 user offer (2 email addresses for the user)

Need a large number of addresses?

If you need several email addresses on the same domain, it is recommended to order a Service Mail only (minimum 5 email addresses) or kSuite which comes in 3 different versions:

• Standard (2 or more users)
• Pro
• Company

The common point of all Mail offers is that you must have a user account with Infomaniak (a login identifier in the form of an email address, as well as a password) that will take you to your Organization where your mail will be found.

Additional tools (kDrive…)

If you choose a Suite (kSuite or my kSuite / my kSuite+), this user account will take you to your Organization where you will find the suite of tools, including your mailbox but also kDrive, kChat etc.

Click on the links to get the comparison charts detailing all the features available according to the formula:

1. kDrive can be obtained by creating a my kSuite or my kSuite+ account.
2. kDrive can be obtained independently in 3 different versions:
   1. Solo (1 user max.)
   2. Team (6 fixed users)
   3. Pro (3 users min.)
3. kDrive can be obtained if you subscribe (for free or with a paid subscription) to kSuite which comes in 3 different versions:
   1. Standard
   2. Pro
   3. Entreprise

Do you want to join Infomaniak?

Take note of this other guide.

This guide explains how event reminders and alerts work on the Infomaniak Web Calendar app (online service calendar.infomaniak.com for managing your events and appointments).

Add a reminder or alert to an event

To add a reminder to an event (such as a meeting):

1. Click here to access the Infomaniak Web Calendar app (online service calendar.infomaniak.com).
2. Click on the New Event button to create a new appointment or click on an existing event to edit it.
3. Click on Show more fields:
   
4. Click on Add a reminder to set it up:
   
   

You can be notified through 3 different channels:

1. By a browser notification: the reminder will be displayed by a notification managed by your web browser, provided that Mail is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device.
2. By email: the reminder will be sent by email at the chosen time.
3. By a chat system like kChat: the reminder will be sent in the chosen chat thread.

Any potential invitees to an event will not be notified by the reminders/ follow-ups.

Add a follow-up to a reminder

To add a reminder to an existing event:

1. Click here to access the Infomaniak Web Calendar app (online service calendar.infomaniak.com).
2. Click on an existing event to edit it.
3. Click the pencil icon ✎ to edit the event:
   
4. Select the frequency of reminders (every hour, every week, etc.)…
5. Click the blue Validate button:
   

This guide explains how to add a simple new unique event to a calendar / agenda of the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• To create a recurring event, refer to this other guide.
• To schedule a meeting between multiple users and find the best time slot, refer to this other guide about the appointment scheduling assistant.

Add a new event

To schedule a one-time event in a calendar managed by Infomaniak:

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the More ‍ button at the top left of the interface to create a New event.
3. Fill in the most important fields, such as the title (subject), date/time or duration, possible participants (read below), location, relevant agenda, event color…
4. Click the green button to add a link to kMeet if the event is a meeting with multiple people.
5. Display additional fields by clicking on SHOW MORE FIELDS at the bottom right (and some of these fields may be automatically reused during a possible follow-up).
6. Click on SAVE to add the event to the selected calendar.
   
    

You can also click directly on the calendar to add a new event by dragging the mouse pointer over the desired time period.

To add an attachment from kDrive to your events on Calendar, refer to this other guide.

To add reminders to your events on Calendar, refer to this other guide.

Add participants to the event

To invite users, add their name or email address when creating the event or afterward:

You will be notified of their attendance or refusal if they follow the procedure sent by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

Find the best time automatically between participants

Before creating the event and therefore before invitations are sent to participants, it is possible to determine the best time that suits everyone based on each person's availability (e.g., other appointments in their calendars):

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the More ‍ button at the top left of the interface to create a New event.
3. Choose a date and time that would work for you for the event.
4. Add the participants.
5. Click on the dropdown menu below the participants to find the earliest available time for all participants closest to the initially desired time:
   

In the example above, 10 am is not suitable for a one-hour appointment because Jean Dupont already has a scheduled appointment in his calendar at 10:45 am, so the system suggests 11:45 am, the closest time when all participants will be available.

An asterisk * next to a participant means that the user's availability is unknown because…

• … or the invited person's email address is not an Infomaniak user: no user account exists with the specified email address…
• … or the invited person does not share their availability: they do not share their calendar at least in read mode with the event organizer or have not transferred their calendar into at least one of the organizer's Organizations…

Meeting room

Refer to this other guide if you are looking for information about meeting rooms that can be preconfigured to link an event to a location of this type.

Thank you for choosing to customize your account with Custom Brand!

As an option with any Infomaniak offer or included with kSuite Entreprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your login page for your Infomaniak Organization.

Prerequisites

• Have a domain name with a supported extension by Infomaniak - note that this also works with a subdomain.
• Host your domain name with Infomaniak (transfer it to Infomaniak if necessary).

Custom Brand customization guides

• Customize the URLs and interface / disable Custom Brand
• Troubleshoot an issue:
  • domain verification associated
  • domain blocking associated

Customize your web addresses with your domain

Customize your Organization's interface

The following interface options are customizable from your space:

• Adding your logo to your Organization's interface.
• Adding a panorama of 3 images on the login page.
• Changing the color of the text and the button on the login page.
• Customization of kDrive pages.

This guide introduces you to the kSuite spaces, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Preamble

• The spaces include access to the applications of the kSuite.
• You can also manage your status and presence to collaborate more effectively with other kSuite users.
• Components (widgets) display important information from your kSuite apps, such as meeting rooms for example.
• It is easy to switch from one application to another while staying in a single browser window.
• In the same way as directly on the Manager, you can switch from one kSuite space linked to an Organization to another space; if you have my kSuite, it will always be offered first.

Navigating within a kSuite space

To access a kSuite space:

1. Click here to access your Organization's kSuite space.
2. Click on the icons in the left sidebar to access the kSuite applications, such as kChat or kDrive.
3. Click on the action menu ⋮ located to the right of the relevant item to access advanced actions:
   
   • It is notably possible to open the selected app in a side panel (B) to have two apps side by side:
     

Learn more

• kSuite Getting Started Guide
• Become a partner and resell kSuite
• Upgrade an existing kDrive to a new kSuite

This guide explains how to remove duplicate contacts from an address book in the Web app Contacts Infomaniak.

Remove duplicates among contacts

To view existing duplicates in your Infomaniak address books and merge (or hide) them:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Expand the list of address books if necessary.
3. Click on the action menu ⋮ to the right of the address book in question.
4. Click on Manage duplicates
   
5. Select the address book if necessary to search for your duplicates.
6. Click on the card that should be the reference to keep; the identical information is highlighted in blue.
7. View and check the information from the duplicate entries that will be added to the reference entry (see point 6 above).
8. Click the blue Merge button: