This guide explains how to add a simple new unique event to a calendar / agenda of the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• To create a recurring event / regularly recurring event, refer to this other guide.
• To schedule/meet a meeting between multiple users and find the best time slot, refer to this other guide about the appointment scheduling assistant.

Add a new event

To schedule a unique event in a calendar managed by Infomaniak:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click the Create button at the top left.
3. Click on Event:
   
4. Fill in the most important fields, such as the title (subject), date/time or duration, possible participants (see below), location, agenda concerned, event color...
5. Click the green button to add a kMeet link if the event corresponds to a meeting between several people.
6. Display additional fields by clicking on SHOW MORE FIELDS at the bottom right (and some of these fields may be automatically reused in case of follow-up):
   
7. Click on SAVE to add the event to the selected calendar:
   

You can also click directly on the calendar to add a new event, by dragging the mouse pointer over a desired time period.

To add an attachment from kDrive to your events on Calendar, refer to this other guide.

To add reminders to your events on Calendar, refer to this other guide.

Add participants to the event

To invite users, add their name or email address when creating the event or later:

You will be informed of their presence or refusal if they follow the procedure sent to them by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

Automatically find the best time between participants

Before creating the event and therefore before sending invitations to participants, it is possible to determine the best time that suits everyone based on each person's availability (e.g., other appointments in their calendars) — this is based on the availability of the guests (not the organizer):

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click the Create button at the top left.
3. Click on Event.
4. Choose a date and time that would suit you for the event.
5. Add the participants.
6. Click on the dropdown menu below the participants to find the time immediately available for all participants closest to the initially desired time:
   

In the example above, 11:45 is not suitable for a one-hour meeting because Ralph already has a 30-minute appointment scheduled in his calendar at 12:00, so the system suggests 12:30, the closest time when all guests will be available.

An asterisk * next to a participant means that the user's availability is unknown because…

• … either the person invited by their email address is not an Infomaniak user: no user account exists with the specified email address…
• … or the invited person does not share their availability: they do not share their calendar at least in read-only mode with the meeting organizer or have not transferred their calendar to at least one of the organizer's Organizations…

Note, an all-day event (like a memo stating a day of teleworking, for example) will prevent the tool from correctly finding availability.

Meeting room

Refer to this other guide if you are looking for information about meeting rooms that can be preconfigured to link an event to a location of this type.

This guide explains how event reminders and alerts work on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Add a reminder or alert to an event

To add a reminder to an event (e.g., an appointment):

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click the Create button at the top left.
3. Click on Event:
   
   • You could also click on an existing event on the calendar to modify it.
4. Display the additional fields:
   
5. Click on Add a reminder to configure it:
   
6. Save the event at the bottom of the page.

Types of reminders

You can be notified through 3 different channels:

1. By email: the reminder will be sent by email at the chosen time.
2. By a browser notification: the reminder will be displayed by a notification managed by your web browser, provided that my kSuite is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device.
3. By a chat system like kChat: the reminder will be sent in the chosen chat thread.

Any guests invited to an event will not be notified by the reminders/reminders.

To receive multiple notifications, you need to add multiple reminders (click on on the right) however, with an email reminder, it is possible to configure automatic regular follow-ups (read below).

Add a follow-up to an email reminder

To add a follow-up to an email reminder:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on an existing event to modify it.
3. Click on the pencil icon ✎ to edit the event and its email reminder:
   
4. Choose the frequency of reminders (every hour, every week, etc.)…
   
5. Save the event at the bottom of the page.

Thank you for choosing to customize your account with Custom Brand!

Prerequisites

• Own a domain name with Infomaniak (transfer it if necessary).
  • Its extension must be among those supported by Custom Brand.
  • Note that this also works with a subdomain.
• Configure the domain to use Infomaniak's DNS servers.

Custom Brand customization guides

• Access Custom Brand, customize URLs & interface
• Troubleshoot an issue:
  • Verification of the associated domain
  • Blocking of the associated domain
  • Deactivate Custom Brand

Customize your web addresses with your domain

Customize the interface of your Organization

The following interface options are modifiable from the kSuite settings:

• Adding your logo to the interface of your Organization.
• Adding a 3-image panorama on the login page.
• Change the text and button color on the login page.
• Customization of kDrive pages.

This guide introduces you to the kSuite spaces, the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Preamble

• The spaces provide access to the applications of the kSuite.
• You can also manage your status and presence to collaborate more effectively with other kSuite users.
• Components (widgets) display important information from your kSuite apps, such as meeting rooms for example.
• It is easy to switch from one application to another while staying on a single browser window.
• Just like on the Manager, you can switch from one kSuite space linked to an Organization to another space; if you have my kSuite, it will always be offered first.

Navigating within a kSuite space

To access a kSuite space:

1. Click here to access the kSuite space of your Organization.
2. Click on the icons in the left sidebar menu to access the kSuite applications, such as kChat or kDrive.
3. Click on the action menu ⋮ located to the right of the concerned element to access advanced actions:
   
   • It is possible to open the selected app in a sidebar panel (B) to have 2 apps side by side:
     

Learn more

• kSuite Getting Started Guide
• Become a partner and resell kSuite
• Upgrade an existing kDrive to a new kSuite

This guide covers the Infomaniak service chk.me, a platform available with kSuite, designed to simplify the creation and sharing of short links and QR codes.

Preamble

• Chk.me is particularly useful for marketing professionals, event organizers, or anyone looking to effectively disseminate information via simplified links.
• This service not only shortens URLs to make them more manageable but also offers the ability to generate associated QR codes, thus facilitating access to websites, promotions, or online documents from physical media.
• To use Infomaniak Chk, creating an Infomaniak account is essential.

Shortened links and QR codes

⚠ Number of new elements created per month:

Regardless of the subscription plan, the validity period of a created link can be set between 7 days, 30 days, 6 months, 1 year, and indefinitely.

Infomaniak takes pride in securing data through a comprehensive and diversified approach to security. For whistleblowers, the company has implemented an internal system for reporting irregularities securely and anonymously, without fear of reprisals. This protection mechanism is known and accessible to all employees, thus reinforcing transparency and accountability within the organization.

Processing times

Infomaniak demonstrates its commitment with concrete and effective measures to protect those who report anomalies. The company commits to processing each report submitted via its abuse form within defined deadlines to ensure optimal responsiveness and maintain user trust.

To ensure effective and transparent processing, Infomaniak has established a structured process with precise deadlines:

1. It commits to acknowledging receipt of all reports within 24 hours of their submission, thus allowing reporters to confirm that their request has been received by the competent technical teams.
2. In a second step, the company conducts a preliminary assessment within 5 business days to determine the admissibility of the report and identify the resources necessary for its processing. This phase allows for the classification of the priority level and the referral of the file to the appropriate specialized teams.
3. When an investigation is necessary, Infomaniak conducts an in-depth analysis within a maximum of 30 business days, depending on the nature and complexity of the reported case. This period allows the security teams to carry out the required technical checks, collect the necessary evidence, and assess the potential impact of the reported situation.
4. Finally, the company commits to completing the analysis and implementing the appropriate corrective actions within 60 business days when technically possible.

This final step includes the implementation of preventive measures, the communication of results to the parties concerned, and the follow-up of the recommendations issued to prevent the recurrence of identified problems.

Infomaniak also commits to keeping complainants informed of the follow-up to a complaint, provided that the complainant has filled out the form indicating a contact email address.

This guide explains how to remove duplicate contacts from an address book in the Infomaniak Web app Contacts.

Remove duplicates among contacts

To view existing duplicates in your Infomaniak address books and merge (or hide) them:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on the chevron to expand the list of address books if necessary.
3. Click on the action menu ⋮ to the right of the address book in question.
4. Click on Manage duplicates:
   
5. Choose the address book if necessary in which to search for your duplicates.
6. Click on the card to be the reference to keep; identical information is highlighted in blue.
7. View and control the information from the duplicate cards that will be added to the reference card (point 6 above):
8. Click on the blue button Merge to process the duplicate one by one…
9. … or on Merge all to process all duplicates.
10. You can also hide a duplicate to not process it, and view it again by clicking on the toggle switch at the top of the page:
    

This guide explains how to modify product access rights for a user in your Organization on the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this part is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Who can access what…

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Have added a user‍ as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify a user's product access in the Organization:

1. Click here to access user management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. Expand the tabs/accordions by product if necessary.
5. Click on the product category to which you want to grant access.
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click the Save button:
   
9. Start again at step 5 if you need to grant access to multiple products. You can also grant full access with maximum permissions in 1 click:
   

Service usage / Service management

Note, on your product table, it is important to distinguish between product access (such as kDrive within the kSuite) and product management access:
It is possible to allow a user to use kDrive (they will be able to create a PDF, for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, cancel, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to grant a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on the kDrive):

Other services like domain names do not have a STATISTICS section:

Some specific services like the billetterie allow you to grant even more detailed rights:

Easier access: Work Teams

To facilitate the addition of access rights to a product within your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activity.

This guide presents, in the same way as Quickly generate an email password, the quick methods to consult an email address with Infomaniak tools.

Access an email address

To use the existing email address demonstration@example-domain.ch:

1. Enter the login ID for your Infomaniak account and its password on the page https://manager.infomaniak.com/:
   
2. Validate the entry on the Manager with the 2FA (two-factor authentication) method initially defined:
   
3. Once on the dashboard, click on Mail Service:
   
4. Once on your Mail Services, click on the name / domain name to which the email address in question belongs:
   
5. Once on the Mail Service to which the address belongs, click on the email address in question:
   
6. Once on the email address in question, click on the Add user button:
   
7. It may be necessary at this stage to re-enter the login password (the one from point B above):
   
8. Then choose the option to add an existing user, then click on the field below, which displays the list of users in the Organization to which you are connected, and click on your user (your login ID for the Infomaniak account). Validate the addition with the button at the bottom right:
   
9. It's done, your own user has been added:
   
10. Then click on the icon ‍ at the top of the screen to open the my kSuite tools and click on the Infomaniak Web app Mail:
    
11. The email address has been successfully added to the Web app Mail (click if necessary on the chevron ‍ to expand the address menu and access it). An information email has been sent to the user (yourself in this case) to notify of the operation:
    

Grant access to an email address

To quickly allow a third party to use the existing address demonstration@example-domain.ch:

1. Follow points 1-7 above.
2. At the step below, choose the “New user” option. Validate the addition with the button at the bottom right:
   
3. Copy the invitation link (it is of the form https://welcome.infomaniak.com/iw/abcdef-12345.....):
   
4. The third party executes the invitation link in their browser:
   
5. She enters her email address...
   

If the third party is already using the Infomaniak Web Mail app...

The email address that the third party indicates in point 5 above must match their Infomaniak account login ID.

That's it: the user is redirected to the Infomaniak Web Mail app, which will display the email address to which the invitation link referred:

If the person was already logged in to their Infomaniak account, then the step 5 above is even shorter as the user only needs to click to be redirected to the new email address to view:

If the address is not immediately visible, check if the Infomaniak account is linked to multiple Organizations, and if so, choose to display emails from all Organizations:

If the address to which the invitation belongs still does not appear, try to refresh the browser page (Command ⌘ + R on macOS and Ctrl + F5 on Windows).

If the third party is not yet using Infomaniak...

After indicating their email address in point 5 above, the third party will be invited to create an Infomaniak account:

1. They will need to provide their details and create a password to log in to their Infomaniak account:
   
2. They will need to provide a phone number and accept the general terms and conditions:
   
3. They will need to add a two-factor authentication (2FA) method to secure access to their Infomaniak account:
   
4. Once the 2FA method is added, that's it: the user is redirected to the Infomaniak Web Mail app, which will display the email address to which the invitation link referred:
   

This guide explains how to copy the content of one or more email addresses from other providers to one or more email accounts managed by Infomaniak, using the Infomaniak import tool!

Preamble

• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• A confirmation email is sent once the copy is complete.
• Duplicate removal (in case of successive imports) is managed.
• It is also possible to copy the content already on an email address for which Infomaniak is the provider (@ik.me for example).

Copy emails from another provider to Infomaniak

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• The email address whose content must be copied must have been used (or be compatible) with the IMAP protocol.
• The email address to which the content must be copied must be among the addresses attached to the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail); if it is not listed, the drop-down menu (see point 9 below) will not offer this address.
  • This is not a prerequisite for bulk import (detailed .csv file) at the bottom of this guide.

Then, click on the link corresponding to the provider of the email to be imported:

• addresses @ Bluewin
• addresses @ Gmail (or address @ custom domain Google)
• addresses @ GMX
• addresses @ custom domain Microsoft 365
• addresses @ custom domain Swisscom
• addresses @ Yahoo

Guide for any other mail provider type Gandi, Hotmail, Hostinger, Sunrise, etc:

1. Click here to access the Infomaniak import tool (online service https://import-email.infomaniak.com).
   
2. Log in if you haven't already to your Infomaniak account on the Organization of your choice (the import will be to an email address linked to the Infomaniak Mail interface of the account you are using).
3. Click on single import on the left.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address.
6. Modify if necessary the Advanced settings to specify an IMAP server address.
7. Click on Confirm:
   
8. Enter if necessary a second email address to be imported at the same time.
9. Choose which email address to import emails to; the drop-down menu lists the email addresses currently linked to your Infomaniak Mail interface of the Infomaniak account you are logged in to (read the prerequisites above)
   
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copy starts and continues in the background, you can close the window that appears; a confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.

Retrieve the content of multiple email addresses in bulk

To import the content of multiple email addresses (maximum 25 at a time):

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Select Import multiple email addresses from a CSV file (format .csv).
3. Download the example CSV template to create one with the necessary information for the copy.
4. Upload the file using the Select a CSV file button:
   
5. Once the file is uploaded to the tool's page, select Import email address.
6. Wait while the address content is being copied (a confirmation email is sent once the copy is complete).

This guide for the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) or the mobile app Infomaniak Mail (application for iOS / Android smartphone or tablet) explains how to enable encryption for emails sent from the Infomaniak Web and mobile services.

Preamble

• When encryption is enabled, emails and attachments are encrypted as soon as they are received on the Infomaniak servers, via the public keys of the senders and recipients.
  • Each email address generates a key at its first use, stored securely in the Infomaniak data centers.
• The keys are based on elliptic curve cryptography (ECC) and use the OpenPGP standard.
  • They are themselves encrypted in AES-256-GCM with automatic decryption via Infomaniak authentication.
• In search results, only the subject of encrypted messages will be visible, while their content will remain secure during storage.

Enable email encryption…

… from the Infomaniak Web Mail app

To automatically encrypt a message sent to an email address:

1. Click here  to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Compose a new message as usual.
3. Click on the lock icon to the left of the Send button to enable encryption:
   
4. Confirm the action if a confirmation window appears.
5. The icon now represents a closed lock and the color of the whole is changed.
6. Press the Send button.

The action must be performed for each new send.

A. Recipient whose email is managed with Infomaniak

If the recipient of the encrypted email has an email address managed with Infomaniak, the encryption is done in a completely transparent manner for the sender as well as for the recipient. A mention will indicate the encryption of the message…

1. … in the recipient's inbox:
   
2. … when opening the received message:
   
3. … and in the folder of sent messages by the sender:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak services, encryption is always possible, but it requires the definition of a password:

1. Click here to access the Infomaniak Mail app (online service ksuite.infomaniak.com/mail).
2. Write a new message as usual, but addressed to an email address outside of Infomaniak.
3. Click on the padlock icon to the left of the Send button to activate encryption.
4. A modal opens to allow you to create a password.
5. Enter a password and copy it to send it to the recipient by your own means (kPaste for example):
   
6. The icon now represents a closed padlock and you can send the email as usual.

The recipients will then receive a message informing them that an encrypted email is waiting for them:

By clicking on the provided button, they will be redirected to a secure web page where the password must be entered.

Once the password is validated, the encrypted message can be viewed on the same page valid for 30 days.

… from the Infomaniak Mail mobile app

To automatically encrypt a message sent to an email address:

1. Open the mobile app Infomaniak Mail (application for iOS / Android smartphone or tablet).
2. Compose a new message as usual.
3. Press the padlock icon at the bottom of the composition window to activate encryption:
   

A. Recipient whose email is managed with Infomaniak

If the recipient of the encrypted email has an email address managed by Infomaniak, encryption is done completely transparently for both the sender and the recipient:

1. Closed padlocks are displayed on the screen.
2. Press the send icon:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak services, encryption is always possible, but it requires the definition of a password:

1. Sending will not be possible as the send icon will remain grayed out and symbols will appear on the padlocks:
   
2. Press the padlock icon.
3. A modal opens to allow you to create a password.
4. Leave the suggested password or enter a new password and copy it to send it by your own means (kPaste for example) to the recipient (you can agree on a password in advance so the recipient is already informed).
5. Click on the cross in the top left if you have finished managing the password.
6. There you go, the sending can now be done in an encrypted way:
   

This guide explains how to connect the Apple Mail mobile app (for iOS smartphone or tablet) to an email address hosted by Infomaniak.

Preamble

• Instead of the manual configuration below, it is recommended to use the .mobileconfig configuration profiles offered by Apple or the Infomaniak Mail app (iOS) to benefit from a Push type update method.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Manually add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.

To configure the mail application:

1. Open the settings of the iPhone and tap on Apps:
   
2. In Apps, tap on Mail:
   
3. Tap on Mail Accounts:
   
4. Tap to add an account:
   
5. Tap on Other Account:
   
6. Tap on Mail Account:
   
7. ‍Enter the email address to attach:
   
8. Tap on Next at the top right.
9. The application mentions certain fields as being optional but they are not at all:
   
10. Check and complete the missing information:

    
    

11. Stay on the IMAP tab and click Next at the top right.
12. Enable emails and save the configuration at the top right:
    
13. Your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email clients, re-enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

There is no need to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions given in this other guide regarding email in general.
• Delete any Apple configuration profiles linked to your Infomaniak email before restarting the configuration.

And if your Apple Mail no longer works at the sending level (disconnected or missing SMTP server, for example) or after a password change, refer to this other guide.

This guide explains how to use the Gmail mobile app (app for iOS / Android smartphone or tablet) and the Gmail Web app (gmail.com online service) to access an email address hosted by Infomaniak.

Preamble

• It is recommended to use the Infomaniak Mail app (iOS / Android) to benefit from Infomaniak's security advantages.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Using the Gmail mobile app for Infomaniak

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.
• Check that the Mail Service is optimally configured.

To add the email address managed by Infomaniak in IMAP to your Gmail mobile app (official guide):

1. Go to the Settings of Gmail.
2. Tap on Add an account.
3. Choose Other.
4. Enter the email address you wish to use.
5. Choose the account type IMAP.
6. Enter the password of the email address.
7. Use the server name mail.infomaniak.com for:
   • Incoming IMAP server (reception):
     
   • Outgoing SMTP server (sending):
     
8. Complete the addition of the address.

Import your "Infomaniak" emails into Gmail

Here is an alternative solution for which the following configuration is to be performed only once on gmail.com from a computer. Thus, the emails that arrive at your Infomaniak email address will be retrieved over time in Gmail via the POP3 protocol.

1. Refer to this Google guide starting from “Step 2: Add another email account.”.
2. Use these login details:
   1. POP server name = mail.infomaniak.com
   2. port = 995 (check the box SSL connection)

Send “Infomaniak” emails from Gmail

It is also possible to configure the gmail.com web app to send emails from an email address hosted by Infomaniak from the Google interface:

1. Refer to this Google guide.
2. Uncheck the box Treat as an alias.
3. Use these login details:
   1. SMTP server name = mail.infomaniak.com
   2. port = 465 (check the box Secure SSL connection (recommended))

Modify your configuration

If necessary (following point 2 above):

This guide explains how to make one of your calendars/schedules public from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• You will obtain a URL specific to your schedule in format .ics that Calendar (formerly Apple iCal), Calendar (formerly Microsoft iCalendar), Thunderbird (formerly Mozilla Lightning) or even Google Calendar can recognize to display your schedule:
  
• The data contained in the shared calendar will no longer be private but will only be available in read-only mode to users who "subscribe" to it.
• The frequency of the updates made by the application that subscribes to the URL of your calendar must be defined in the application in question.
• PHP scripts (not provided) also allow you to parse such files, allowing you, for example, to include events on a website.
• Refer to this other guide to configure the synchronization of your calendars/schedules or this other guide to share a calendar/schedule with your collaborators with different permissions.

Enable public sharing of an Infomaniak calendar

To share a schedule publicly:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share the calendar.
4. Activate the toggle switch for public sharing.
5. Click on the icon to copy the address to the clipboard:
   
   • It is always possible to remove public access from this sharing page (see point 4 above):
     

This guide explains how to connect the desktop app Outlook 2016 (desktop application on Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or Remove Accounts:
   
5. Click on New:
   
6. Enter the email address to connect.
7. Click on Advanced Options.
8. Click on Manual Configuration.
9. Click on the blue Connect button:
   
10. Click on IMAP:
    
11. Enter the password for the email address to connect.
12. Click on the blue Connect button:
    
13. Uncheck the additional mobile device configuration box if necessary.
14. Click on the blue Finish button:
    
15. Click on Repair to correct some automatically added but incorrect information:
    
16. Click on Advanced Options.
17. Click on Manual Repair.
18. Click on the blue Repair button:
    
19. Check and complete the missing or incorrect information.
20. Click on Outgoing Server:
    
21. Check and complete the missing.
22. Click on Next:
    
23. Click on Finish:
    
24. Click on Close:
    
25. There you go, your email address is now correctly configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the full and complete email address ( ? )
• Password = the one generated for the email address you want to view
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other mail ports and protocols compatible (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide explains how to connect the mobile app Microsoft Outlook (app for smartphone or tablet iOS / Android) to an email address hosted by Infomaniak.

Preamble

• The app Outlook Lite is not compatible with the IMAP protocol… Only install the version offered above.
• Instead of the manual configuration below, it is recommended to use the app Infomaniak Mail (iOS / Android).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.

To configure the email application:

1. Open the application.
2. Click on Add an account:
   
3. Enter the email address to be linked.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Check and complete the missing information.
7. Click on the icon ✓ at the top right:
   
8. Click on the left to complete the configuration:
   
9. That's it, your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required to send emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or depending on the software/email clients, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols (SSL / TLS for example).

In case of problem

Check that the Mail Service is configured optimally.

There is no need to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions given in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide explains how to transfer to Infomaniak email addresses currently hosted by Google (with a custom domain). Refer to this other guide if you are looking for information on importing a simple Gmail address (…@gmail.com).

Preamble

• The operation does not affect either the data already present on the destination address, or that of the source address.
• Any duplicates are managed: identical content will only be copied once.
• If needed, local partners referenced by Infomaniak can handle these procedures: launch a free call for tenders; they take care of everything, freeing you from technical details.

Google Prerequisites

1. Activate two-step authentication (2FA):
   • It is imperative to activate two-step authentication in Gsuite - if necessary, the organization's administrator must first allow users to activate it from admin.google.com.
   • In the settings of your Google account (https://myaccount.google.com/), go to the Security tab and activate Two-Step Verification:
     
   • Read the complete Google guide
      
2. Create an application password:
   • Once 2FA is activated, go back to Two-Step Verification and scroll to the bottom of the page to application passwords:
     
      
   • Follow the complete Google guide:
     • Click on Application Passwords.
     • Enter your Gmail account password if prompted.
     • Click on Select an app and then Mail.
     • Click on Select a device and select Other (Custom name).
     • Give a name to your password (e.g., Infomaniak), it's just descriptive.
     • Click on Generate.
     • Copy or note the password that appears on the screen (it does not contain spaces).

Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it in advance if necessary.
• Ensure that the email is properly secured

Transfer emails from Gmail to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click the blue button Create an email address in the top right corner.
4. Enter the address (what comes before the at sign @) for example contact or michelle.
5. Click the blue Continue button.
6. Select I will consult the email address alone.
7. Click the blue Continue button.
8. Enter a password.
9. Click the blue Continue button.
10. Click the blue Finish button.
11. Restart at point 3 above to recreate all email addresses identically.

b. Import Google mail content to Infomaniak

Access the Infomaniak Mail Service and import your emails:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the chevron in the right part of the blue Create an email address button.
4. Click on Import emails (direct link).
5. Click on Import my emails into a single email address.
6. Enter the existing email address at Google.
7. Enter the password for this email address.
8. Click on Advanced settings.
9. Enter imap.gmail.com in IMAP server address (or try mail.gmail.com in case of error).
10. Enter 993 in IMAP port.
11. Enable SSL and disable TLS.
12. Click on the blue Validate and continue button.
13. Enter the email address (which was recreated at Infomaniak at point a.10 above).
14. Click on the blue Import emails button.
15. The import starts and runs in the background, an email is sent once the import is complete.
16. Restart at point 3 above to import the rest of the email addresses.

Labels and data volume

The storage space displayed at Infomaniak may not match the one indicated in Gmail, notably due to the different handling of labels/tags.

Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email retrieval with an IMAP email software/client like Thunderbird):

As a result, an email tagged in multiple Gmail folders may be counted multiple times during the migration, which explains why an account showing, for example, 6 GB in Gmail can occupy 18 GB once transferred to the Infomaniak servers.

Adjust the application settings

As soon as you take the necessary steps for the domain name associated with your email to work with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

This guide addresses connection issues with Infomaniak on certain mobile apps like Euria or kDrive when the error “your device is not recognized as safe” occurs.

Android security standards (Google Play Integrity)

Some users are currently encountering an error message “Your device is not recognized as safe” when connecting to mobile apps (kDrive, Euria, SwissTransfer) on Android…

This blockage is related to Android security standards (Google Play Integrity) and usually occurs on devices using an unofficial operating system, rooted, or certain specific models.

Immediate workaround

To connect despite this message, please follow these steps on the login screen:

1. Click on the down arrow/chevron icon (next to your account).
2. Select “Log in with another account”.
3. Enter your credentials manually (email address of your Infomaniak account and its password).

This guide explains how to connect the desktop app Mail (desktop application on Windows 10) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms and Conditions.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.

To configure the email application:

1. Open the application:
   
2. Click on Settings.
3. Click on Manage accounts.
4. Click on Advanced setup (at the bottom).
5. Choose Internet Mail.
6. Check and complete the missing information.
7. Leave all boxes checked.
8. Click on Connect.
9. Click on OK.
10. Your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required to send emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other mail ports and protocols compatible (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide explains how to import contacts to address books in the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Preamble

• A wizard facilitates the import of contacts from various sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.
• Importing can be done using a file in VCARD or CSV format.
• The file must not exceed 50 MB or contain more than 10,000 lines.

Import contacts

To do this:

1. Click here to access the Import section of the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts):
   
2. Click the blue button Select a VCARD or CSV file:
   

Import from a vCard file (.vcf)

The content of a vCard format contact export looks like this:

BEGIN:VCARD
VERSION:3.0
FN:Jean Dupont
N:Dupont;Jean;;;
EMAIL;TYPE=INTERNET:jean.dupont@email.com
TEL;TYPE=CELL:0601020304
ORG:Logistique SAS
END:VCARD
BEGIN:VCARD
VERSION:3.0
FN:Alice Martin
N:Martin;Alice;;;
EMAIL;TYPE=INTERNET:a.martin@web.fr
ORG:Indépendante
END:VCARD
...

When you select your .vcf file in the import tool, here are the next steps:

1. The wizard indicates the number of contacts detected in your file.
2. Choose the address book (or create a new one) to store your contacts.
3. Click the button to start the import:
   

Import from a CSV file (.csv)

The content of a CSV format contact export looks like this:

Nom,Prénom,Email,Téléphone,Organisation,Note
Dupont,Jean,jean.dupont@email.com,0601020304,Logistique SAS,Client VIP
Martin,Alice,a.martin@web.fr,,Indépendante,
Bernard,Marc,,0788990011,,Ancien collègue
Petit,Sophie,sophie.p@service.com,0140506070,Mairie de Paris,
Gérard,Lucas,lucas.gerard@brico.org,,,Besoin devis mars
Morel,Élise,,0611223344,BioShop,
Fournier,Thomas,t.fournier@tech.io,0655443322,InnoTech,Expert Python
Leroy,Julie,j.leroy@gmail.com,,,
...

When you select your .csv file in the import tool, here are the next steps:

1. The wizard indicates the number of contacts detected in your file.
2. You can increase the number of contacts displayed per page, to better preview them in full if needed.
3. Choose the separator used to delimit the information in your text file.
4. Specify if the file contains a header row without contact information (column headers only).
5. Specify if you want to import contacts starting from a specific row.
6. Click the button to continue:
   
7. Assign the detected information in the file for each contact with the available fields in your address book:
   
8. Navigate through the contacts to import to specify other fields if necessary.
9. Go back to check the impact of your changes, then click the button to continue:
   
10. Choose the address book (or create a new one) to store your contacts.
11. Click the button to start the import:
    

Imported contacts

The contacts are imported into the specified location, in a group; if necessary, you can delete this folder that was created for the occasion (this does not delete the contacts if you do not activate this option when deleting the folder):

1. Click on the action menu ⋮ located to the right of the name of the group created with the import date.
2. Click on Delete:
   

In case of a problem

• Complete the contact records:
  • A contact containing only the first and last name may be ignored by the system for security reasons.
  • Ensure that at least one additional piece of information is present (email address or phone number).
• Check the header of your file (CSV):
  • The columns must be clearly named (e.g., "Last Name", "First Name", "Email").
  • If the titles are missing or incorrect, the system will not be able to read the data.
• Data format:
  • Check that phone numbers do not contain unusual special characters and that email addresses are spelled correctly (presence of the @ and the dot).
• File encoding:
  • For optimal results, save your CSV file in UTF-8 format; this ensures that accents and special characters display correctly.

If you need to export them from...

...Outlook (older version)

1. From your Outlook software, go to your address book.
2. Select the contacts to export.
3. In Actions, click on Transfer as vCard.
4. Send the email containing the vCard.
5. Retrieve the email in the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail)
6. Click on Add all contacts.

... macOS (or refer to this other guide)

1. From your Contacts software, go to File then select Export.
2. Choose Export vCard.
3. Save your vCard file on your computer.

... Thunderbird (or refer to this other guide)

1. From your Thunderbird software, go to Window then select Address Book.
2. In Tools select Export.
3. In the save options, choose Comma Separated as the format.
4. Save your CSV file.

... Gmail (or refer to this other guide)

1. From your Gmail space, go to the Contacts section.
2. Click on the Export button.
3. Select vCard Format.
4. Save your vCard file on your computer.

... Office 365 (or refer to this other guide)

1. From your Outlook software, go to the Contacts section.
2. Click on Manage and select Export.
3. Save your CSV file on your computer.

... Yahoo Mail: refer to this other guide

... Proton Mail: refer to this other guide

... Bluewin: refer to this other guide