This guide explains how to copy the content of one or several existing email addresses from other providers to one or several email accounts managed by Infomaniak, using the import tool Infomaniak!

Preamble

• The entirety of the external mailbox will be imported.
• Once the import process has started, it can no longer be interrupted.
• A confirmation email is sent once the copy is complete.
• The removal of duplicates (in case of successive imports) is handled.
• It is also possible to copy the content already on an email address provided by Infomaniak (@ik.me for example).

Copy emails from another provider to Infomaniak

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• The email address whose content must be copied must have been used (or be compatible) with the IMAP protocol.
• The email address to which the content must be copied must be among the addresses attached to the Infomaniak Web Mail app (online service mail.infomaniak.com); if it is not listed, the drop-down menu (see point 9 below) will not offer this address.
  • This is not a prerequisite for batch import (detailed at the bottom of this guide).

Then, click on the link corresponding to the email provider to import:

• addresses @ Bluewin
• addresses @ Gmail (or address @ custom Google domain)
• addresses @ GMX
• addresses @ custom domain Microsoft 365
• addresses @ custom domain Swisscom
• addresses @ Yahoo

Guide for any other email provider such as Gandi, Hotmail, Hostinger, Sunrise, etc:

1. Click here to access the Infomaniak import tool (online service https://import-email.infomaniak.com).
   
2. Log in if necessary to your Infomaniak account on the Organization of your choice (the import will be made to an email address attached to the Infomaniak Mail interface of the account you are using).
3. Click on the single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address.
6. Modify the Advanced Settings if necessary to specify an IMAP server address.
7. Click on Confirm:
   
8. If necessary, enter a second email address to be imported at the same time.
9. Choose which email address to **import** the emails to; the dropdown list shows the email addresses currently linked to your **Infomaniak Mail** interface of the Infomaniak account you are logged in with (read the prerequisites above)
   
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copy starts and continues in the background, you can close the window that appears, a confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, indicating the number of messages copied.

Batch import email content

To import the content of several email addresses (maximum 25 at a time) — except for Google addresses due to its authentication method.:

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Select Import multiple email addresses from a CSV file (format .csv) :
   
3. Download the example CSV template to create one with the correct information needed for the copy.
4. Upload the file using the Select a CSV file button.
5. Once the file is uploaded to the tool's page, select Import email.
6. Wait while the content of the addresses is being copied (a confirmation email is sent once the copy is complete).

This guide explains how to make one of your calendars / calendars public from the Web app Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Preamble

• You will get a URL specific to your calendar at format .ics that Calendar (ex-iCal Apple), Calendar (ex-iCalendar Microsoft), Thunderbird (ex-Lightning Mozilla) or Google Agenda can recognize to display your calendar:
  
• The data contained in the shared calendar will no longer be private but will only be available for read only to users who "subscribe to it."
• The frequency of ad hoc updates by the application that subscribes to the URL of your calendar must be defined on the application in question.
• PHP scripts (not provided) also allow parse such files allowing you e.g. to include events on a website.
• Be aware of this other guide to configure synchronization of your calendars or calendars this other guide to share a calendar/agenda with your employees with different permissions.

Enable public sharing of Infomaniak calendar

To share an agenda publicly:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share.
4. Activate the toggle switch for public sharing.
5. Click on the icon to copy the address to the clipboard:
   
   • It is possible at any time to remove public access from this sharing page (see point 4 above):
     

This guide explains how to import contacts on Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Preamble

• An assistant allows easy import of contacts from different sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.
• Importation can be done by means of a file in the format VCARD or CSV.
• The file must not exceed 50 MB and contain more than 10000 lines.

Import contacts

To this end:

1. Click here in order to gain access to the party Importation Web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click the blue button Select a VCARD or CSV file:
   
3. Select the file and click Open.
4. Choose the contact book to add these contacts or create a new address book.
5. Click on Launch import.

If you have to export them first from...

... Outlook (old version)

1. From your software Outlook Go to your address book.
2. Select the contacts to export.
3. In Actions, click on Transfer like vCard.
4. Leave the email containing the vCard.
5. Get the e-mail in Mail (mail.infomaniak.com).
6. Click on Add all contacts.

... macOS (or become aware ofthis other guide)

1. From your Contact software, go to File then select Export.
2. Choose Export vCard.
3. Save your vCard file to your computer.

... Thunderbird (or become aware ofthis other guide)

1. From your Thunderbird software, go to Window then select Address book.
2. In Tools select Export.
3. From the recording options choose Separated by commas as a format.
4. Save your CSV file.

... Gmail (or become aware ofthis other guide)

1. From your Gmail area, go to the game Contacts.
2. Click on the button Export.
3. Select vCard format.
4. Save your vCard file to your computer.

... Office 365 (or become aware of this other guide)

1. From your Outlook software, go to the part Contacts.
2. Click on Manage and choose Export.
3. Save your CSV file to your computer.

... Yahoo Mail: become aware of this other guide

... Proton Mail: take notice of this other guide

... Bluewin: take note of this other guide

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Introduction

• By setting up automatic forwarding of all incoming emails on your previous email system, you can immediately start using your new Infomaniak email address, ensuring you won't miss any messages.
• By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• ⚠️ For additional help, contact the service provider on which you are trying to activate message forwarding; otherwise contact a partner or launch a free tender — also discover the role of the host.
• You can also import content from another Mail provider directly to your Infomaniak address.

Specific guides

• Bluewin (read also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic Forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic forwarding.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     
• Gmail
• GMX:
  
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (attention, a paid plan is required)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Forwarding'.
• Yahoo (note, requires Yahoo Mail Pro)

This guide explains how to synchronize Microsoft Outlook Windows contacts & calendars (Office 365 / 2019, 2016, 2013, 2010, 2007 versions) with contacts & calendars hosted at Infomaniak, using an Outlook extension available on caldavsynchronizer.org.

Preamble

• There is a paid alternative for Windows, Evo Collaborator, which offers a pre-configured profile for Infomaniak.
• The Infomaniak services are compatible with any application supporting CalDAV/CardDAV. For additional help, contact the support of the software used or a partner; also discover the role of the host.

Set up Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows you to synchronize contacts & calendars via CalDAV and CardDAV protocols, including multiple calendars (non-shared only):

1. Download CalDav Synchronizer for Outlook.
2. Close Outlook and launch the installation of the plugin downloaded above:
   
3. Once the plugin is installed, open Outlook and click on the new CalDav Synchronizer tab.
4. Click on Synchronization Profiles.
5. Click on the ＋ icon to create a first profile (for the calendar or contacts - you will need to create a second profile later to synchronize both).
6. Select a generic profile type (first radio button):
   
7. Enter a profile name (name of the Infomaniak calendar or address book you want to synchronize, for example).
8. Check the synchronization box.
9. Click on the button [ ▪ ▪ ▪ ] .
10. Click on the New button…:
    
11. Enter a new folder name.
12. Select the type of items the folder will contain (Calendar or Contacts).
13. Click on the parent folder “Outlook” to create the folder within its hierarchy.
14. Confirm with the OK button:
    
15. Confirm with OK:
    
16. Open the assistant https://config.infomaniak.com/ to get the information regarding synchronization with Outlook.
17. Click the button to generate an application password (allows you to bypass the 2FA of your user account for synchronization only):
    
18. Copy the information (password, URL and username) obtained on config.infomaniak.com.
19. Enter the email address, that of your user account.
20. Click the button to Test the settings:
    
21. Select the Infomaniak calendar to synchronize from the window that opens.
22. Click on the OK button:
    
23. Additional information may then automatically appear in certain fields.
24. Save a second profile if necessary (in this case, go back to step 4).
25. Finish with OK at the bottom right.
    
26. A restart of Outlook may be required to update the added information.

Resolve event duplicates

If you notice duplicated events in your Outlook calendar that are not duplicated on calendar.infomaniak.com, apply these settings:

1. Click to Show Advanced Settings.
2. Click on Event Mapping Configuration.
3. Check the box Use GlobalAppointmentID for UID attribute.
4. Check the box Cleanup duplicate events.
5. Save the changes by clicking the OK button:
   

This deletion of duplicate events and therefore potentially duplicate invitations, may result in a notification of event refusal to the organizer, however, this has no impact on the participant's initial choice.

And on macOS?

There is an alternative for Outlook / Exchange on macOS, via the python script ews-caldav-sync:

• Unlike an ICS file import provided by Outlook Web, which only includes the last few weeks of events, the script will import all calendar events, including event series, but not tasks.
• Synchronization via this script is one-way, from Microsoft Exchange to the CalDAV server. It is recommended to run it at regular intervals.

This guide explains how to share with other Infomaniak users, collaborators, one of your calendars / calendars from the web app Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Preamble

• Be aware of this other guide for configure synchronization of your calendars or this other guide for integrate a read-only calendar on a third-party tool.

Share a Infomaniak Calendar

To enable sharing of one of your calendars / calendars:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share.
4. Click on the button for Add Share:
   
5. Enter the Organization, the group or the email address corresponding to the Infomaniak user account who will access the calendar (if the user does not yet have an account, he will be able to create one free of charge with the invitation he receives).
6. Determine the rights of the user on this calendar (Can consult, May change, Can edit and share):
   
7. It is possible at any time to perform other actions from the same page:
   1. add additional sharing
   2. return or delete an invitation to access
   3. modify the permissions related to the sharing of the calendar
   4. delete / revoke sharing
      
       

Share the calendar of a meeting room

To share the calendar of Meeting rooms, the principle of sharing and assigning rights is the same:

This guide explains how to delete one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Know the login password; it will be requested during the process.

Removing a user from your Organization

To remove one of the users from the Organization:

1. Click here to access user management for your Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user in question.
3. Click on Remove from Organization:
   
4. Click the blue Continue button:
   
5. Enter your password to log in to the Manager.
6. Check the confirmation box.
7. Click the red button Remove this user
   

If the user had access to **kDrive** or was invited to **consult a third-party email address**, several intermediate steps will ask you to perform actions with their data and will inform you, if necessary, what happens to the calendars and address books:

This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

my kSuite limits only

The my kSuite offer has certain limits that my kSuite+ does not…

Email, contacts & calendars

• Disk space limited to 20 GB of storage for emails.
• No advanced mode in message sorting rules.
• "my kSuite" signature enforced.
• No email sharing link.
• One address book, one calendar.
• Emails, contacts, and calendars are backed up for up to 7 days (30 for my kSuite+).

kDrive

• 1 single kDrive drop box.
• 25 sharing links (and without duration, password settings…).
• Previous versions of your files are saved for 30 versions over 30 days (60 over 120 days for my kSuite+, some indefinitely).
• 30-day trash bin (60 for my kSuite+).
• No statistics.
• No PDF file editing/signature.

kMeet

• Max. 50 participants in a video conference (100 for my kSuite+).

Limitations of the my kSuite & my kSuite+ offers

Click on the links below to learn more:

• Offer limited to one address per account (linked to a European phone number).
• Available only for European / OECD countries (listed below).
• Must provide a valid mobile phone number to confirm registration.
• Limited number of daily email sends, email redirections and unique recipients per message.
• No possibility to create aliases for your email.
• No customizable email signature.
• Email hold and scheduled sending: restricted features (no customization) on my kSuite and customizable with my kSuite+.
• 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.

Registration for my kSuite / my kSuite+ is possible in:

1. Germany
2. Australia
3. Austria
4. Belgium
5. Canada
6. Chile
7. Colombia
8. South Korea
9. Costa Rica
10. Denmark
11. Spain
12. Estonia
13. United States
14. Finland
15. France
16. Greece
17. Guadeloupe
18. French Guiana
19. Hungary
20. Ireland
21. Iceland
22. Israel
23. Italy
24. Japan
25. Latvia
26. Lithuania
27. Luxembourg
28. Martinique
29. Mayotte
30. Mexico
31. Monaco
32. New Caledonia
33. New Zealand
34. Norway
35. Netherlands
36. Poland
37. French Polynesia
38. Portugal
39. Czech Republic
40. Réunion
41. United Kingdom
42. Saint-Barthélemy
43. Saint-Martin
44. Saint-Pierre-et-Miquelon
45. Slovakia
46. Slovenia
47. Sweden
48. Switzerland
49. French Southern Territories
50. Turkey
51. Wallis-et-Futuna

my kSuite+ Offer

The my kSuite+ offer allows to send more messages per day to a larger number of unique recipients at once.

For sending emails to a large number of recipients, there is a Newsletter tool.

This guide explains how to download and use the mobile app Infomaniak kSync for Android devices (Samsung, Huawei, Google Pixel, etc.).

Preamble

• Refer to this other guide for an example of how to use kSync: synchronizing an Infomaniak calendar with a Google agenda.

Set up kSync

Prerequisites

1. Download the mobile app Infomaniak kSync (application for Android smartphone or tablet) from the Google Play Store.
   • The kSync application is also available on F-droid.
2. Install kSync.

Then:

1. Open kSync from your Android device, a step-by-step assistant will help you configure the application according to your needs.
2. Decide whether you want to synchronize tasks.
3. Allow kSync to access the required items.
4. Allow the application to run in the background for better synchronization (uses more battery).

Once the application is open and pre-configured:

1. Press the button ‍ to open the window to connect to your Infomaniak user account:
   
2. Enter your login information for the user account containing your Infomaniak calendar(s) to be synchronized with your Android device.
3. Under the Address Books CARDDAV tab, select the address book(s) that should appear on your device.
4. Under the Agendas CALDAV tab, select the calendar(s) that should display on your device.
5. Start the synchronization with the button located at the bottom right.

Synchronization settings

After tapping the account to synchronize, click on the Settings icon ‍ at the top right of the interface to adjust some important settings:

• Synchronization interval: you have the possibility to modify the frequency of synchronizations (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• WiFi synchronization only (and if so, with which networks...).
• Limit for displaying past events.
• Display of colors.
• Display of contact groups.

kSync General Settings

Tap the back arrow at the top left of the screen to return to the home page.

Press the three horizontal line menu button ☰ then Settings.

How synchronization works

Once the kSync app is configured, the selected items are automatically synchronized with the Contacts and Agenda apps, which are installed by default on an Android device.

These applications will allow you to display or hide the address books currently synchronized with Infomaniak:

 

Synchronization is bidirectional by default, which means that without any particular settings on your part (read below) the modifications made on your phone in these new address books and agendas will be reflected in your Infomaniak interface (Calendar and Contacts) and vice versa. You can add a contact to the address book currently synchronized with Infomaniak, same for an event on the calendar::

 

Once added on one side or the other, the information is synchronized at the set interval:

Do not allow modifications on the device

It is possible to force read-only via kSync which means that the items are synchronized but cannot be modified by the device.

To do this, on the settings page of the Infomaniak account of your choice, in the Address Books CARDDAV or Calendars CALDAV tab, press the action menu ⋮ to the right of the line of your synchronized items. Check the box "Force read only":

This guide details the possibility of grouping contacts within Web app Infomaniak address books Contacts Infomaniak (online service) contacts.infomaniak.com).

Preamble

• Creating a group of contacts makes it easier to reach them.
• This also makes it easier to send e-mails to a specific type of contact.

Forming the group

To manage contact groups:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the action menu ⋮ located to the right of the element concerned.
3. Click on Add Group:
   
4. Enter the name of the group.
5. Click the blue button for validate (and thus create automatically the file in the name of the group selected, as well as a second folder compulsory which will group together all contacts that will not be classified in your new group):
   
6. Slide or create inside the contacts that must be associated with this new group:
   
7. The display of all contacts show to which notebook they belong, but not in which group precisely; however when edition from a contact, you can manage notebooks and groups:
   
   • To change the membership of a contact to a notebook or a group, simply tick and uncheck the corresponding boxes; the effect is immediate.

Group shipment

To send an e-mail to the entire group:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Write a new message.
3. Type the start of the bookname to make it appear and select it:
   

You can also click on the "A" on the left of the recipient address field to access your address book and its subfolders (contact groups):

Of course it is possible to use the contacts currently in your address book to send them an individual or grouped message by typing their first letters.

You can share the entire address book with other users (users you will have invited and selected of course)

but not just a specific group: