This guide details the Lite Sync option of the desktop app kDrive (desktop application for Windows).

Introduction

• The Lite Sync feature saves space by virtually storing your kDrive files on your computer, only downloading them when needed.
• The files are always accessible from the kDrive web app (online service kdrive.infomaniak.com) but locally they are present in a "dehydrated" way, requiring load time to be fully accessible.
• This allows you to view, complete, and sync kDrive content without overwhelming your hard drive.
• The Lite Sync option always applies:
  • for a specific kDrive (in case you are synchronizing several on the application).
  • and on the entire kDrive (or the entirety of an advanced synchronization).
  • and via a specific kDrive app (another user of the same kDrive can make a different Lite Sync choice).

Enable the Lite Sync option

Prerequisites & scope of use for Lite Sync

• Windows OS version ≥ 10 (21h2)
• not available with Linux
• 64-bit processor (ARM64 compatible)
• File storage system under NTFS / APFS

The Lite Sync option can be activated during the application installation (this is offered to you) or afterwards:

1. Left-click on the app icon in the notification area of your computer (bottom right on Windows).
2. Click on the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click on the button in the Synchronization to enable Lite Sync.

The cloud icon will appear to the far right of a sync name in the application, indicating that Lite Sync is enabled. If the cloud icon with a strikethrough appears, this means that Lite Sync is not enabled:

Always keep on this device

Once Lite Sync is activated, you can still make a folder and its subfolders or only one or more subfolders available locally:

1. From Windows Explorer, navigate to a folder synchronized with kDrive and right-click.
2. Select the option Always keep on this device under kDrive:
   

Free up space

On the other hand, once Lite Sync is activated, you can free up space in a folder and its subfolders or only in one or more subfolders.

1. From Windows Explorer, navigate to a folder synchronized with kDrive and right-click
2. Select the option Free up space under kDrive:
   

Example of use #1 (required storage space)

If you activate Lite Sync, the space used (e.g. 900 GB) on the Infomaniak server will be freed up on your hard drive, but the opposite is also true (e.g. 900 GB of free space required on your hard drive if the Lite Sync option is activated midway).

File "dehydration

As explained in the introduction, a dehydrated file is a kDrive file whose complete version is not present on the hard drive and instead a "shortcut" of 1 KB is displayed, which is normal behavior when Lite Sync is activated.

In some cases (e.g., if you copy files from your hard drive while Lite Sync is enabled, and then restart synchronization to a new kDrive), the application will block the import of this type of file. To resolve these errors, you can download the complete file from the kDrive web app (online service kdrive.infomaniak.com).

Example of use #2 (icon summary)

Files on your hard drive synchronized with the Lite Sync option, everything is in the cloud (on your remote kDrive online):

Deactivation of the LiteSync option, "physical" synchronization begins:

Synchronization complete, the files have been downloaded to your computer and then display the appropriate icon:

To summarize, here are the status icons used in your Windows Explorer:

Status icons	Files	Folders
= online	The file exists on kDrive online and is only virtually on your hard drive; to view it locally, you will need to download it	The folder contains at least one file or subfolder that is not physically present
= offline	Lite Sync is not working properly (contact support)	Lite Sync is not working properly (contact support)
= always available	The file exists on kDrive online and is also physically present on your hard drive	The folder contains only files and subfolders without Lite Sync
= available on this device	The file exists on kDrive online and is only virtually on your hard drive due to reasons decided by Windows (e.g. lack of space)	The folder contains local and temporary files and subfolders
= synchronizing	Synchronization is in progress or pending	Synchronization is in progress or pending
= download in progress	The progress bar indicates a download in progress	The progress bar indicates a download in progress

Disable the Lite Sync option

To do this:

1. Left-click on the app icon in your computer's notification area (bottom right on Windows).
2. Click on the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click on the button in the Synchronization to disable Lite Sync.
5. Two scenarios may occur:
   1. If there is enough space on your computer, a message confirming the deactivation will appear; simply click on Continue.
   2. If there is not enough space on your computer, a message will indicate the missing space to allow the deactivation of the Lite Sync; the synchronization of your kDrive will be paused until you select the files to synchronize on your computer.

This guide provides instructions for connecting to kDrive using the WebDAV connection protocol.

Preamble

• Connecting via WebDAV allows, among other things…
  • … to use your preferred WebDAV application instead of the official kDrive application (only solution if the latter is unavailable on your OS, for example macOS 10.14.6)
  • … to use kDrive as a synchronization base for a tool that would allow this via WebDAV (e.g., Joplin).
  • … to access kDrive from your operating system's file manager.

Get the identifier (kDrive ID)

To find out your kDrive ID:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. The kDrive file structure appears in the left sidebar.
3. The URL https://kdrive.infomaniak.com/app/drive/123456 displayed at the top of your browser contains a number:
   

This number (in the example 123456) is your kDrive identifier (IDkDrive).

You will therefore need to write https://IDkDrive‍.connect.kdrive.infomaniak.com whenever necessary (https://123456.connect.kdrive.infomaniak.com for example as a WebDAV address).

Connect to kDrive via WebDAV…

... on Windows

To do this:

1. Open the File Explorer from the taskbar or the Start menu.
2. Select This PC from the left pane.
3. In the Computer tab, select Add a network location:
   
4. Click on Next.
5. Click on Choose a custom network location:
    
6. Click on Next.
7. Enter the server address: https://IDkDrive.connect.kdrive.infomaniak.com
8. Click on Next.
9. For the account settings, use the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
10. If desired, click the box to save the connection information.
11. Enter a name for this connection or leave the default indication.
12. Click on Finish.
13. Two folders will appear, one containing deleted files & folders, the other with the name of your kDrive and containing your data.

... on macOS

For a macOS computer, follow the Apple instructions, which may result in this:

1. Click on the Go menu from the Finder.
2. Click on Connect to Server:
   
3. Enter the server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
4. Click on Connect:
   
5. Confirm the connection by clicking the blue button.
6. Enter the following information:
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
7. If desired, click the box to save the connection information.
8. Click on the blue button to connect:
   
9. Here it is, the kDrive content is displayed on the Finder:
   

... on Linux (Gnome)

To do this:

1. Open Files.
2. In the sidebar, click on Other location.
3. In the Server Connection field, enter davs://IDkDrive.connect.kdrive.infomaniak.com
4. Click on Connect.
5. For the account settings, use the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
6. Click on Connect.

... with a Windows software

Use the software RaiDrive for quick access to your hosted data. Fill in the fields as shown in the image below:

... with a Windows or macOS software

Use the software Cyberduck for quick access to your hosted data:

1. Open Cyberduck.
2. In the software menu, go to Bookmark then to New bookmark.
3. Choose the protocol WebDAV (https).
4. Enter the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
   • Download folder: the folder where downloaded files will be stored

Direct WebDAV connection URL to a specific folder

To facilitate a direct connection via WebDAV to a specific folder, you can use the following URL:

https://XXXXXX.connect.kdrive.infomaniak.com/Common documents/folder-name

This simple method allows you to quickly access the desired folder without manually navigating the directory structure. You just need to replace « folder-name » with the exact name of the targeted folder to establish a direct and secure connection via WebDAV.

This guide details the Lite Sync option of the desktop app kDrive (desktop application on macOS).

Introduction

• The Lite Sync feature saves space by virtually storing your kDrive files on your computer, only downloading them when necessary.
• The files are always accessible from the Web app kDrive (online service kdrive.infomaniak.com) but locally they are present in a "dehydrated" way, requiring load time to be fully accessible.
• This allows you to view, complete, and sync kDrive content without overwhelming the hard drive.
• The Lite Sync option always applies:
  • on a specific kDrive (in case you are synchronizing several on the application).
  • and on the entire kDrive (or the entirety of an advanced synchronization).
  • and via a specific kDrive app (another user of the same kDrive can make a different Lite Sync choice).
• In case of any issues, refer to this other guide on the subject.

Enable the Lite Sync option

Prerequisites & scope of use for Lite Sync

• OS macOS version ≥ 10.15 — not available with Linux
• File system under NTFS / APFS

The Lite Sync option can be enabled during application installation (this is offered to you) or later:

1. Left-click on the app icon in your computer's notification area (top right on macOS).
2. Click on the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click on the button in the Synchronization to activate Lite Sync.

The cloud icon will appear to the far right of a sync name in the application, indicating that Lite Sync is activated. If the cloud icon with a strike through appears, this means that Lite Sync is not activated:

Always keep on this device

Once Lite Sync is activated, you can still make a folder and its subfolders, or only one or more subfolders, available locally:

1. From the macOS Finder, navigate to a folder synchronized with kDrive and right-click.
2. Select the option Always keep on this device under kDrive:
   

Free up space

On the other hand, once Lite Sync is activated, you can free up space in a folder and its subfolders or only in one or more subfolders.

1. From the macOS Finder, navigate to a folder synchronized with kDrive and right-click.
2. Select the option free up local space under kDrive:
   

Example of use (storage space required)

If you enable Lite Sync, the space used (900 GB for example) on the Infomaniak server will be freed up on your hard drive, but the opposite is also true (for example, 900 GB of free space required on your hard drive if the Lite Sync option is activated midway).

File "dehydration

As explained in the introduction, a dehydrated file is a kDrive file whose complete version is not present on the hard drive and instead a "shortcut" of 1 KB is displayed, normal behavior when Lite Sync is activated.

In some cases (for example, if you copy files from your hard drive while Lite Sync is activated, and then start a new synchronization to a new kDrive) the application will block the import of this type of file. To resolve these errors, you can download the complete file from the kDrive web app (online service kdrive.infomaniak.com).

To summarize, here are the status icons used:

Status icons	Files	Folders
= online	The file is only on kDrive "in the cloud", to view it locally you will need to download it	the folder contains at least one file or subfolder present on kDrive online
= always available	The file is always available locally and synchronized with the online version	The folder contains only local files or subfolders synchronized with their online version
= synchronization conflict	kDrive encounters a synchronization conflict with the file	kDrive encounters a synchronization conflict with the folder
= transfer error	an error occurred during the file transfer and it was interrupted	an error occurred during the transfer of the folder and it was interrupted
= download in progress	the progress circle indicates an ongoing download	the progress circle indicates an ongoing download

Disable the Lite Sync option

To do this:

1. Left-click on the app icon in your computer's notification area (top right on macOS).
2. Click on the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click on the button in the Synchronization to disable Lite Sync.
5. Two scenarios may occur:
   1. If there is enough space on your computer, a message confirming the deactivation will appear; simply click on Continue.
   2. If there is not enough space on your computer, a message will indicate the missing space to allow the deactivation of the Lite Sync; the synchronization of your kDrive will be paused until you select the files to synchronize on your computer.

This guide explains how to delete one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Know the login password; it will be requested during the process.

Removing a user from your Organization

To remove one of the users from the Organization:

1. Click here to access user management for your Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user in question.
3. Click on Remove from Organization:
   
4. Click the blue Continue button:
   
5. Enter your password to log in to the Manager.
6. Check the confirmation box.
7. Click the red button Remove this user
   

If the user had access to **kDrive** or was invited to **consult a third-party email address**, several intermediate steps will ask you to perform actions with their data and will inform you, if necessary, what happens to the calendars and address books:

This guide explains how to check and update the version of the desktop app kDrive (desktop application for macOS / Windows / Linux).

Access the installed version info…

... on macOS / Windows / Linux

To identify the version number of the kDrive application:

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. Click on Preferences (or first click on the icon ⋮ at the top right in the application):
   
3. Scroll all the way down and under the Version category, you will find the version currently installed on your computer:
   

Update the installed version

... on macOS / Windows

With each new version of the kDrive application offered by Infomaniak, a message will appear upon the first opening of the software after a restart or a few minutes later if it is not restarted, offering the possibility to install the update automatically.

If that is not the case:

• Follow the steps above and click the displayed button offering the update:
  

If the button is missing or the app version is too old:

1. Download the latest version from the official page (the number of the latest version is displayed in the file name):
   
2. If this version number is more recent than your current version, let the download complete.
3. In the meantime, uninstall your application without touching the folder containing your synchronized files and especially without moving it.
4. Install the newly downloaded version.

This guide explains how to connect and manage multiple kDrive on a computer (macOS / Windows). This feature allows you, for example, to access files from a personal kDrive and a professional kDrive.

Prerequisites

• Have a kDrive or kSuite offer.
• Have the kDrive desktop app (desktop application for macOS / Windows / Linux).

Accessing different kDrive accounts from your computer

A user connected to the kDrive application on a computer may already have access to multiple kDrive accounts if they are already working with multiple kDrive accounts outside of the app, if they have been added to other kDrive accounts, etc. They are all accessible as long as the user is logged in with the identifier corresponding to these kDrive accounts.

Accessing and managing other kDrive accounts...

To log in with a different account and thus access other kDrive:

… from the kDrive desktop app (desktop application on macOS / Windows / Linux)

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the dropdown arrow ‍ to the right of the kDrive name (the kDrive accounts you already have access to with your user will be displayed).
3. Click on Add a kDrive:
   
4. Click on the pill with your initials or your avatar in the top right corner.
5. Click on Add an account:
   
6. Enter your Infomaniak account credentials — refer to this other guide if necessary.
7. Select and configure the kDrive to add (including the directory that should be used on the computer).
8. It is now possible to switch from one kDrive to another when you click on the kDrive icon, then on the chevron ‍ in the window that opens:
   

… from the kDrive web app (online service kdrive.infomaniak.com)

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on the chevron ‍ to expand the list at the top left of the kDrive interface
3. Click on the kDrive you want to use
   

Disconnect a kDrive from the desktop app

To access the settings of the kDrive application on your device:

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. Click on the ⋮ icon on the right in the application.
3. Select kDrive Settings:
   
4. Click on the icon ⋮ to the right of the synchronized Drive, under Folders.
5. Choose Remove synchronization (from your device only, with no impact on kDrive):
   

This guide explains how to scan or digitize documents with the mobile app kDrive (application for iOS/Android smartphone or tablet).

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive (app for iOS/Android smartphone or tablet).

Scan documents

To quickly scan paper documents and store them on your kDrive:

1. Launch the mobile app kDrive on your iOS or Android device.
2. Press the icon ‍ at the bottom:
   
3. Tap Scan a document:
   
4. If necessary, grant the app the requested access:
   
5. Document search and detection occurs automatically as soon as the image is stable:
   
6. If necessary, edit the document after detection:
   
7. Tap NEXT:
   
8. Repeat the steps to scan other pages or tap FINISH.
9. Tap Save to group the scans into a PDF file that will be stored at your chosen location on your kDrive.

This guide explains how to use the history or versioning of files on kDrive.

Preamble

• This feature is very useful for retrieving deleted information that you might need later.
• Infomaniak keeps a backup of all changes made to files in the version history on kDrive:
  • With a Free offer, file versions are kept for 30 days (maximum 30 versions)
  • With higher offers you will find up to 200 file versions over 60 days (or 120 days for the Pro offer and 180 or 365 days with kDrive within kSuite)
• You can choose to keep certain versions indefinitely.

Managing previous file versions

To access kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Navigate through the kDrive directory structure that appears in the left-hand side menu.
3. Right-click on the desired file.
4. Click on Version History:
   
   

The different versions of the file are listed in reverse chronological order.

You can delete all versions of this file using the button.

Otherwise, a menu to the right of each version allows you to:

• … create a new file on kDrive from this version,
• … download the file as it was at the date/time of the selected version,
• … keep it indefinitely: the version will be kept after the standard retention period,
• … delete the version: allows you to erase only this version.

You can also access all versions of all your files…

1. … from the left menu Manage storage space
2. … open the drop-down menu to select File Versions:
   

This guide explains how to save an email (as if you were downloading it) but directly to your kDrive. You can thus save in 1 click a message received on an address of your Infomaniak Mail Service, this in .eml format readable directly within your kDrive interface.

Add an email to kDrive…

… from the Infomaniak Web Mail app

To export the email of your choice to your kDrive:

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Open the email you want to save.
3. At the top right of the relevant email:
   1. Click on the kDrive folder icon to Add to kDrive.
   2. If the icon is not visible, click on the action menu ⋮ and choose Add to kDrive:
      
4. Choose the kDrive (from those to which you are attached by your Organization) and the desired location on it to save your file - if you rename it, keep the extension .eml to be able to read it directly in the kDrive interface:
   
5. Click the Add button…
   1. A message at the bottom of the screen notifies you of the progress of the recording and allows you to go directly to the email's save location.
   2. The saved email can be viewed in kDrive as if you were reading it directly in Mail:
      

… from the Infomaniak Mail mobile app

For this:

1. Open the email in question on the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).
2. Click on the action menu ⋮ located at the top right of the displayed email.
3. Choose Save to kDrive and follow the same procedure as above in step 4.

Learn more

• Export all emails from an email address
• Export the attachments of an email

This guide explains how user permissions work on kDrive and how you can modify these access permissions.

User permission management

When adding a user to kDrive, two levels of permissions are available:

• Administrator grants users the same rights as the kDrive owner:
  • sharing, statistics, activity reports, folder restoration and deletion, external data import, etc. and access to files and folders
• User allows access to folders located at the root of kDrive as well as managing and freely sharing their content:
  • access to shared files and folders, personal directory and file creation/sharing
  • However, users will not be able to access administrative management of the product (manage users, view statistics, create or delete folders at the root of the drive, import data from an external service, etc.)

In summary:

• Folders at the root of a kDrive are private by default.
• The content of the Shared Folders directory is visible to other kDrive users, but sharing can be restricted.
• The contents shared by other users from their private kDrive section and the contents shared by external users to your kDrive appear in the Shares menu.
• Any folder or file can be shared with other kDrive users and your chosen contacts. Learn more

Change a user's permissions

To access kDrive:

1. Click here to access the kDrive Infomaniak web app (online service kdrive.infomaniak.com). Check or select the relevant kDrive from the dropdown menu on the left sidebar.
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Manage users:
   
4. Manage the desired user's rights, choose the desired access level:
   
5. If necessary, open the action menu ⋮ of the desired user for advanced actions:
   
6. If necessary, manage the permissions related to the categories:
   

Rights within the Organization / Rights on kDrive

Do not confuse:

• the rights granted for the management of the kDrive service on the Manager,
• and the rights granted to the user within kDrive.

Indeed, a user may have restricted or even no rights on the kDrive product in the Manager (they will therefore not be able to manage the kDrive product themselves or have technical details - read more below) but may have been defined as an administrator in kDrive and thus have access to all stored data.

Here is the view from the dashboard of an administrator of an Infomaniak Organization:

There are 2 users in the Organization, including 1 **collaborator** access and 1 legal representative (thus having maximum rights). The drop-down menu at the top right allows you to switch to a view of users specific to products, such as kDrive:

The second user who has collaborator access at the Infomaniak Manager level has administrator access specifically within kDrive. They will therefore access the shared files on kDrive but their interface will still be reduced in accordance with the restrictions applied to their status within the Organization…

… unlike the administrator (and legal representative of the Organization, who therefore has maximum rights) who has full access to all details of the kDrive interface: