Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to save an email directly to your kDrive from Mail Infomaniak. You can easily back up a received message with just one click, saving it in the .eml format, which can be read directly within your kDrive interface.
Add an Email to kDrive
To export the email message of your choice to your kDrive:
- Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser such as Brave or Firefox
- Open the email you want to save
- In the top right, click on the kDrive folder icon to Add to kDrive
- If the icon is not visible, click on the action menu â‹® in the top right of the message and choose Add to kDrive
- Choose the kDrive (from those associated with your organization) and the desired location on it to save your file. If you rename it, keep the .eml extension to be able to read it directly in the kDrive interface (see point 7):
- Click Add, a message at the bottom of the screen notifies you of the progress of the save and allows you to go directly to the saved email location:
- The saved email can be viewed in kDrive as if you were reading it in Mail directly:
Learn More
This guide allows you to resolve certain cases in which you notice that data from kDrive is not synchronized between your devices.
Missing Folders on Computer
If everything seems fine:
- no interrupted synchronization
- no error messages
- you have the proper access rights when viewing them in their online version (kdrive.infomaniak.com)
but you notice that:
- folders like
Common folders
for shared documents, or other directories, are not visible on your computer
check on the kDrive application installed on your computer the setting that allows you to limit the synchronization of large folders (default is 500 MB):
- left-click on the app's icon in the notification area of your computer (top-right on macOS, bottom-right on Windows, and double left-click in the taskbar on Linux)
- click on the action menu â‹® on the right in the displayed window
- click on kDrive Application Preferences
- turn off the toggle button to remove limits on the size of synchronized folders
then check on the kDrive application installed on your computer which folders you want to synchronize:
- left-click on the app's icon in the notification area of your computer (top-right on macOS, bottom-right on Windows, and double left-click in the taskbar on Linux)
- click on the action menu â‹® on the right in the displayed window
- click on kDrive Settings
- click to the left of the name of your synchronization to expand the tree of contained folders
- enable the checkboxes for folders that are not yet synchronized as you wish
- validate by the blue button
The result will be that your local folder representing kDrive (named kDrive, or kDrive2, or other) on the computer, will finally display all the desired folders (after the necessary time for synchronization).
Ongoing Synchronization (0/10) then Paused
Check that the Windows Search service is not stopped. Proceed through the Run window (Win + R):
- enter
services.msc
- click OK
- locate Windows Search in the list in the Services window and activate it if it is not already:
Continuous Synchronization (.eml files)
A problem related to Windows indexing may occur when synchronizing kDrive files with the .eml
extension (file type corresponding to email export). Therefore, remove the eml type from the indexing options to resolve this issue:
- open the Start menu and search for indexing options
- click on Indexing Options (Control Panel)
- click the Advanced button
- uncheck the box for the eml type
- validate and close the windows
This guide details the Lite Sync option of the kDrive app on Windows computers.
What is the Lite Sync option?
The Lite Sync feature saves space by virtually storing your kDrive files on your computer, only downloading them when needed.
Files are always accessible from the web version of kDrive (Infomaniak server) and locally, they are present but "dehydrated," requiring a loading time to be fully accessible. This allows you to view, edit, and synchronize kDrive content without filling up the hard drive.
Example of use #1 (required storage space)
If you enable Lite Sync, the occupied space (e.g., 900 GB) on the Infomaniak server side will be freed up on your hard drive, but the reverse is also true (e.g., 900 GB free space required on your hard drive if Lite Sync is activated mid-process).
"Dehydration" of files
As explained earlier, a dehydrated file is a kDrive file whose full version is not present on the hard drive; instead, a 1 KB "shortcut" is displayed, which is normal behavior when Lite Sync is activated.
In some cases (e.g., if you copy files from your hard drive while Lite Sync is activated and then start a synchronization to a new kDrive), the application will block the import of this type of file. To resolve these errors, you can download the complete file from the online version kdrive.infomaniak.com.
Prerequisites & scope of Lite Sync usage
- Windows OS version ≥ 10 (21h2) — not available with Linux
- 64-bit processor (ARM64 compatible)
- NTFS file storage system
- kDrive Windows app version ≥ 3.4
The Lite Sync option always acts:
- on a specific kDrive (in case you synchronize multiple kDrives on the application)
- and on the entirety of the kDrive (or the entirety of an advanced synchronization)
- and through a specific kDrive application (another user of the same kDrive may make a different Lite Sync choice)
Enable the Lite Sync option
The Lite Sync option can be enabled during the application installation (you will be prompted) or later:
- left-click on the app icon in the notification area of your computer (bottom right on Windows)
- click on the action menu â‹® to the right of the kDrive window
- select kDrive Settings
- click the button in the Synchronization section to enable Lite Sync
The cloud icon will appear to the right of a sync name in the application, indicating that Lite Sync is enabled. If the crossed-out cloud icon is displayed, it means that Lite Sync is not enabled:
Always keep on this device
Once Lite Sync is enabled, you can still make a folder and its subfolders or only one or more subfolders available locally.
- from the Windows File Explorer, right-click on a folder synchronized with kDrive
- select the option Always keep on this device under kDrive
Free up space
Conversely, once Lite Sync is enabled, you can free up space in a folder and its subfolders or only in one or more subfolders.
- from the Windows File Explorer, right-click on a folder synchronized with kDrive
- select the option Free up space under kDrive
The Free up space action will free up storage space on your computer. The files will remain visible but will no longer be accessible without an internet connection.
Example of use #2 (summary of icons)
Files from the hard drive synchronized with the Lite Sync option, everything is in the cloud (on your remote kDrive online):
Disabling the LiteSync option, the "physical" synchronization begins:
Sync completed, files have been downloaded to your computer and now have the appropriate icon:
To summarize, here are the status icons used in your Windows File Explorer:
Status Icons | Files | Folders |
---|---|---|
= online | The file exists on kDrive online and is only virtually on your hard drive; to view it locally, it must be downloaded | The folder contains at least one file or subfolder not physically present |
= offline | Lite Sync is not working correctly (contact support) | Lite Sync is not working correctly (contact support) |
= always available | The file exists on kDrive online and is also physically on your hard drive | The folder contains only files and subfolders without Lite Sync |
= available on this device | The file exists on kDrive online and is only virtually on your hard drive for reasons decided by Windows (e.g., lack of space) | The folder contains local and temporary files and subfolders |
= synchronization | Synchronization is in progress or pending | Synchronization is in progress or pending |
= downloading in progress | The progress bar indicates a download in progress | The progress bar indicates a download in progress |
Disable the Lite Sync option
To do this:
- left-click on the app icon in the notification area of your computer (bottom right on Windows)
- click on the action menu â‹® to the right of the kDrive window
- select kDrive Settings
- click the button in the Synchronization section to disable Lite Sync
- two scenarios may occur:
- if there is enough space on your computer, a message confirming the deactivation will appear, just click Continue
- if there is not enough space on your computer, a message will indicate the missing space to allow Lite Sync deactivation; the synchronization of your kDrive will be paused while selecting the files to synchronize on your computer
This guide explains how user rights work and how to modify a user's rights in kDrive.
How User Rights Work
When adding a user, two levels of access are available: full access and limited access:
- Full access grants users the same rights as the Drive owner
- Limited access allows users to access folders at the root of the Drive and manage and freely share their content. However, users will not be able to access the administrative management of the product (manage users, view statistics, create or delete folders at the root of the drive, etc.)
In summary:
- Folders at the root of a kDrive are private by default
- The content of the Common folders directory (previously visible as Common documents) is visible to other kDrive users
- Content shared by other users from their private part of kDrive and content shared by users external to your kDrive appear in the Shares folder
- Any folder or file can be shared with other kDrive users and contacts of your choice. Learn more
Modify a User's Rights
To access kDrive:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu)
- Choose kDrive (under Collaborative Tools universe)
- Click on the name of the relevant item in the displayed table
- If necessary, click on Dashboard beforehand
- Choose Manage Users
- Manage the rights of the desired user, select the desired level of access
- If necessary, open the action menu â‹® of the desired user for advanced actions
Organization Rights / kDrive Rights
A user may have restricted or no rights on the kDrive product in the Manager (thus they will not have the ability to manage the kDrive product itself or have technical details - read below), but may have been defined as an administrator in kDrive and thus have access to all stored data.
Here is the view from the dashboard of an administrator of an Infomaniak Organization:
There are 2 users in the Organization, including 1 collaborator access and 1 legal representative (thus possessing maximum rights). The dropdown menu at the top right allows switching to a view of users specific to the products, kDrive for example:
The second user who has collaborator access in the Infomaniak Manager has administrator access within kDrive specifically. They will thus have access to shared files on kDrive but their interface will still be limited in accordance with the restrictions applied to their status in the Organization:
unlike the administrator (and legal representative of the Organization, thus possessing maximum rights) who does have access to all details of the kDrive interface:
This guide details the different ways to access kDrive once the free kDrive offer has been subscribed.
There are three ways to view, add, and modify files on kDrive from a computer:
- from a web browser
- using the kDrive application available on computer and smartphone
- by setting up a WebDAV connection (kDrive paid offers only)
1. from a web browser
To access the current kDrive offer:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface
- choose kDrive
2. from the kDrive application
To access kDrive:
- obtain and install kDrive for your computer
- open the application
- left-click on the icon of the kDrive app from the notification area of your computer (top right on macOS and bottom right on Windows)
- in the displayed menu, click on the icon to access local files or on the icon to access online files
3. via WebDAV
This allows you to access kDrive from the file manager of your operating system or via the WebDAV application of your choice.
This guide explains how to scan documents using the kDrive application from an iOS/Android smartphone.
Prerequisites
Scanning Documents
To quickly scan paper documents and store them on your kDrive:
- Open the kDrive app on your smartphone
- Tap on More at the bottom
- Tap on Scan a Document
- If necessary, allow the permissions requested by the app
- Document search and detection occur automatically once the image is stable
- If necessary, edit the document after detection
- Tap on NEXT
- Repeat the steps to scan additional pages or tap on FINISH
- Tap on Save to group the scans into a PDF file that will be stored at the location of your choice on your kDrive
This guide explains how to manually import data (files, folders, etc.) from your computer to your kDrive without installing the Infomaniak kDrive application.
Importing to kDrive from the Browser
To access kDrive:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- Choose kDrive (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
then choose:
- Drag and drop the items to be sent to kDrive from a window on your computer:
- Use the New button and choose the desired import (file / folder):
- Right-click where you want to import new content and choose the desired import (file / folder):
- Import specific content using the Import External Data menu:
Read the guide on this topic (click here)
Wait for the data transfer to complete (the duration depends on the speed of your Internet connection).
This guide explains how to save email attachments (PJs) from Mail Infomaniak. You can thus backup all attached files to a message in a .zip archive on your computer, or within your kDrive, etc. with just one click.
Exporting Attachments from Mail
To export received email attachments:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge
- View the email message containing the attachments you want to save
- Click on the paperclip icon
- Or directly above the attached files:
- Choose Download All to create a zip archive to download to your device
- Choose Save All to kDrive to select the kDrive (among those you are attached to by your organization) and the desired location on it to save the files
Learn More
This guide explains how to create a drop box with kDrive to invite contacts to deposit content (files or folders). The content uploaded by your contacts is then directly sent and organized in the right place on your kDrive.
Prerequisites
- Have a paid kDrive subscription
Create a drop box
To access kDrive and create a drop box:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Choose kDrive (Collaborative Tools universe)
- Click on the name of the relevant object in the displayed table
- Navigate the kDrive hierarchy displayed in the left side menu and go to the folder that will host the data collected in the drop box
- Stay in the personal folder if the data is private and specific to your user
- Go to the common folder if you want other users of your kDrive to directly view the data in the drop box
- Click on the blue New button when you are in the directory of your choice (the one that will host the data collected using the drop box)
- Click on Drop box
- Enter the name of the drop box
- Based on the choice in point 5 above, you can still decide whether, despite being in a common folder, you want to restrict access to only your user
- Click on the blue Create
- Share the drop box link or click on Send by email to share it with your contacts
- The advanced options allow you to receive an email notification when a file is deposited, protect the folder with a password, add an expiration date, and limit the storage space of the drop box
You can also customize the appearance.
Disable or modify a drop box
To access drop boxes:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Choose kDrive (Collaborative Tools universe)
- Click on the name of the relevant object in the displayed table
- Click on Shares in the left side menu
- Click on Drop boxes
- Click on the action menu â‹® to the right of the relevant object in the displayed table
- Click on Disable to cancel the sharing link without deleting the already shared data (the folder will become a regular folder)
or on Settings to modify the advanced options (point 12 above)
This guide details the actions to take as a priority if you see no difference on your website after making changes to it, compared to its version before the changes. These tips are also valid if you encounter issues when using Infomaniak's product interface.
What is cache?
During your browsing, a web browser stores the data you've visited in a reserved space. This is done to avoid repeatedly requesting data from the server, which saves time and resources.
Your cache can contain a lot of data, and sometimes the browser gets confused. This can cause websites to display incorrectly or show an outdated version.
Clearing the cache ensures that you have the most up-to-date version of the page or folder you're viewing.
Clearing the web browser cache
Safari
Select your macOS version to read the corresponding Apple help (click here).
Google Tools (Chrome, Android, etc.)
Read the Google help (click here).
Firefox
Read the Mozilla help (click here).
Edge / Internet Explorer
Read the Microsoft help (click here).