This guide explains how to view how the storage space of your kDrive is being used and how to increase its capacity if needed.

Introduction

• The maximum number of files per kDrive is not a fixed limit, but if this limit is exceeded, Infomaniak cannot guarantee the stability of the storage system and the kDrive application.
• Only the specific Backup and storage terms and conditions, which you can find in your Manager, apply.
• Other types of limits exist at the level of:
  • mailboxes (❓: help)
  • shares (❓: help)
  • file versions (❓: help)

Storage and traffic limits

At most, and regardless of the kDrive / kSuite / my kSuite offer, etc.:

• 300,000 files per kDrive
• 1000 subfolders per kDrive
• 100,000 files per folder
• 1000 GB per file sent via the desktop app, the web app, and the API

Next:

• Bandwidth (in GB) allowed per day and per user (these limits, provided for informational and precautionary purposes, may apply if excessive use degrades the service, in order to guarantee its stability and availability for all users):
  • kSuite Free = 200
  • kSuite Standard = 1000
  • kSuite Business = 1000
  • kSuite Enterprise = 1000
  • my kSuite = 200
  • my kSuite+ = 200
  • kDrive Solo = 1000
  • kDrive Team = 1000
  • kDrive Pro = 1000
• Maximum number of daily file downloads per user:
  • kSuite Free = 50000
  • kSuite Standard = 100000
  • kSuite Business = 100000
  • kSuite Enterprise = 100000
  • my kSuite = 50000
  • my kSuite+ = 50000
  • kDrive Solo = 50000
  • kDrive Team = 50000
  • kDrive Pro = 50000

Check your kDrive storage space

To access kDrive:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the chevron ‍ to expand the kDrive Management section in the left-hand menu.
3. Click on Storage Space in the left-hand menu:
   
4. Choose the large files (or the file versions which are also counted towards the storage space) using the drop-down menu:
5. Click on the action menu ⋮ located above your selection to perform an action (e.g., delete):
   

Increase kDrive storage space

Prerequisites

• You must have sufficient permissions within the Organization.

To modify the kDrive storage space:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on Dashboard in the left-hand menu under kDrive Management.
3. Click on Manage.
4. Click on Modify offer:
   
   • You will then be given the option to modify the offer or change the maximum storage space for your kDrive.
   • Once the offer has been modified, click on Next and proceed with the payment.

Get information about a folder and its contents

Simply right-click on any folder in the kDrive web app to view its size and contents: