Knowledge base

1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!

Manage kDrive drop boxes

Update 08/13/2026

This guide explains how to create a drop box (or multiple drop boxes, depending on your kDrive plan) with kDrive to invite contacts to upload content (files or folders). Content uploaded by your contacts is then sent directly and organized in the correct location on your kDrive.

 

Create a drop box

To access kDrive and create a drop box:

  1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
  2. Navigate through the kDrive tree, which is displayed in the left-hand menu, and go to the folder that will store the data collected in the upload box:
    1. Stay in the personal folder (My folder) if the data is private and specific to your user.
    2. Go to the shared folder (Organization folders) if you want other users of your kDrive to be able to directly view the data from the upload box.
  3. Click the blue New button when you are in the directory of your choice (the one that will store the data collected using the upload box).
  4. Click on Drop Box:
  5. Enter the name of the drop box.
  6. The full path (within your kDrive) to the location of this drop box is provided for your information.
  7. Depending on your kDrive plan and your choice in step 2 above, you can still decide whether, despite the location being in an organization's folder (shared folder), you want to restrict access to your user only.
  8. Click on the blue Create button:
  9. Share the link to the upload folder or click on Send by email to share it with your contacts.
  10. Advanced options allow you to receive an email notification when a file is uploadedprotect the folder with a password, add an expiration date, and limit the storage space of the drop box:

⚠ Number of drop boxes allowed:

kSuitefree1
 Standard10
 Business100
 Enterprise1000
 my kSuite1
 my kSuite+unlimited
kDriveSolo100
 Team1000
 Pro1000

The file size limits are the same as those for kDrive.

 

Disable or modify a drop box

To access the drop boxes:

  1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
  2. Click on Sharing in the left-hand menu.
  3. Click on Drop boxes.
  4. Right-click or click on the action menu to the right of the item in question in the table that appears.
  5. Click on Disable to cancel the sharing link without deleting the data that has already been shared (the box will become a simple folder).
    Or click on Settings further up in the drop-down menu to modify the advanced options (point 10 above):

Has this FAQ been helpful?