1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Modify the special IMAP folders of an email address
This guide explains how to modify the location of certain folders present in the hierarchy of your email address.
Users can customize the synchronization of folders in IMAP with email software such as Outlook, Mail iOS, Thunderbird, Spark, etc.
Why Special Folder Configuration
The hierarchy of a typical mailbox may contain certain special folders such as those that will store messages once they are sent (= "Sent messages" or "Mensajes enviados") or those that store emails for a while before permanent deletion (= "Trash" or "Papelera").
Everything is already configured so that by default it is synchronized between different email interfaces around the globe, but if you want to make adjustments or modifications for various reasons, sometimes linguistic, then this section is for you.
Attention, this does not change the duration limit for keeping emails placed in certain special folders.
The tool allows you to modify these special folders:
- drafts
- sent messages
- trash
- archives
from Mail Infomaniak or a Mail Service.
Accessing from the Mail Service
To access this option from a Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
- Select Mail Service (universe Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the relevant email address in the displayed table
- Click on the Folders tab
Accessing from Mail
Prerequisites
- have valid access to Mail Infomaniak where the email address is linked
- have permission to modify special folders of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account
To modify these special folders from Mail:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface
- Verify or select the relevant email address in the dropdown menu
- Click on Folders
Configure Special Folders
Select the desired folders to default store your drafts, archives, sent messages, and trash by clicking on the area to the right of each item.
This will display the list of folders already present in the hierarchy of your mailbox (if necessary, create the desired folder beforehand from Mail or IMAP software).
To modify the default folders hosting spam and advertising messages & social media notifications, you must do so directly from the Spam Filter and Advertising Filter section.
Alternative Solutions
Some email software also allows you to modify the location of special folders. We invite you to consult the official documentation of your email software if needed. The following links are provided for information purposes:
- Mozilla Thunderbird (official documentation)
- Microsoft Outlook 2013 (unofficial documentation)
- on an iPhone (unofficial documentation, in English)