Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Thank you for entrusting the hosting of your emails to Infomaniak.
This guide allows you to quickly use the essential functions of your new product. In case of issues, please consult the knowledge base before contacting Infomaniak support.
If your domain name is not managed by Infomaniak or if your Mail Service is not managed in the same customer account as your domain name, follow this guide (click here) to configure DNS or the zone to link the domain name to your Mail Service.
Where to start?
- Get started with the interface
- Create email addresses
- Use the Infomaniak Mail interface
- Configure your emails, contacts & calendars
Additional Help
- Add a domain name to the Mail Service
- Copy email content from Gmail, OVH, etc. to Infomaniak
- Sending limits
- Infomaniak anti-spam solutions guide
Thank you for choosing Infomaniak for sending and receiving your emails, as well as for backing up and sharing your data!
These guides will help you use Infomaniak Mail, set up an address on a phone or computer, use kDrive, or switch to a different plan, and much more!
Free Email @ik.me (+ etik.com, etc.)
What would you like to do?
- Discover your Infomaniak Mailbox (send/receive, compose an email, etc.)
- Import folders/emails from another address
- Redirect your emails from Gmail, Outlook, Yahoo to Infomaniak
- Set up your email address on your phone and computer
- Access the settings of your email address
- Change the password of your email address
- Add a signature to your emails
- Activate an automatic responder
- Import your calendars
- Import your contacts
To go further:
- Unlock the limits of free email
- Migrate your emails to another Infomaniak email address
- Customize your Infomaniak Mailbox
- Use keyboard shortcuts
- Daily email sending limit
- Check email storage volume and free up space
- Create an email address with a custom domain name
Free kDrive
What would you like to do?
- Add or import files/folders to a Drive
- Sync your files with your devices
- Share files with contacts
- Check and free up storage on kDrive
- Connect via WebDav from kDrive (paid offer)
To go further:
- Unlock the limits of free kDrive
- Import a Dropbox, OneDrive, or Google Drive account into kDrive (Solo, Team, or Pro offer recommended)
Learn More
- What happens when the account is deleted?
- Create a video conference with kMeet
- Share sensitive information with kPaste
- Transfer large files with SwissTransfer
Having a problem?
Requests related to Free Infomaniak products are processed with limited priority. To benefit from our telephone and chat support, we invite you to subscribe to one of our Domains, Web Hosting, Backup & Storage, Marketing, Event, or Multimedia offers!
This guide explains how to deduplicate contacts in an Infomaniak address book.
Remove Duplicates in Contacts
To view existing duplicates in your Infomaniak address books and merge (or hide) them:
- Log in to Contacts (contacts.infomaniak.com), the address book section of Mail Infomaniak, from a web browser like Brave or Firefox.
- Expand the list of address books if necessary.
- Click on the action menu icon â‹® to the right of the relevant address book.
- Click on Manage Duplicates
- If necessary, select the address book in which to search for duplicates.
- Click on the record that should be the reference to keep; identical information is highlighted in blue.
- Review and control the information from the duplicate records that will be added to the reference record (point 6 above).
- Click the blue Merge button
This guide explains why you may receive an automatic security email regarding your Infomaniak user account.
Attention: Fake messages are circulating, imitating our security email. If the message indicates a login from an unusual location and you're unsure of its authenticity, log in to your Manager and check recent activity for your account and logins instead of clicking on any potentially malicious link in the fake message.
Automatic Prevention Messages
An automatic security email is sent when a new login to your account occurs from a new location.
This can happen if you use your browser's private browsing mode or access your account from a new computer, for example.
An automatic security email is sent when someone enters the wrong password after entering the login email address for the Manager:
Recent Activities on Your Manager
You can find and configure recent activities on the platform in the user account settings.
If you notice actions on your Infomaniak account that you don't believe you've done, and/or if there is a suspicion of intrusion:
- Read this guide (click here)
- Enable two-factor authentication on your account to enhance its security and ensure that only you receive the unique code for login.
- Change the Manager password.
- Change the passwords of email addresses linked to Mail Infomaniak.
This guide explains how to modify the mobile phone number used in case of forgetting the access password to your Manager.
Change the Mobile Phone Number
To change the phone number associated with your user account:
- Log in to Infomaniak Manager (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com) using a web browser such as Brave or Firefox.
- Click on the circle with your initials or your avatar at the top right.
- Click on Manage my profile
- Click on Manage security in the Security and Recovery Settings section.
- Click Edit in the Recovery Phone section.
- Enter the new mobile phone number, your Manager login password if required, and then click Save.
This guide details the different identifiers that you will be required to use with Infomaniak, and what happens if one of the passwords is changed.
Identifiers relating to...
... 1: your Infomaniak user account
Suppose you have an email address provided by your Internet provider at home:
famille.munster@la-fibre.xyz with a password that is Am3L-93Kd
You register with Infomaniak on a personal basis (individual).
You must therefore fill in your contact details, including your email address, and choose a password for your Infomaniak account:
famille.munster @la-fibre.xyz / 63! iGm877
You get access to the https://manager.infomaniak.com interface with these identifiers chosen by you.
... 2: your new email address
Later, from the https://manager.infomaniak.com interface, you acquire an email address:
compta@entreprise-familiale.xyz with a password that is zZ!077rw
What is the difference between these 2 identifiers?
You can use the email address created above in any email application on a computer or smartphone by entering the couple compta@ entreprise-familiale .xyz / zZ!077rw
On the other hand, to consult this email address via webmail (= Webmail Infomaniak on the Internet: https://mail.infomaniak.com/) you must always use your identifier originally created, that of the Infomaniak account: famille.munster @ la- fibre.xyz/63!iGm877 (or don't create the "for yourself" email address ) .
What if one of the passwords is changed?
If the Am3L-93Kd password of your original personal email address famille.munster@la-fibre.xyz is changed, obviously there will be no impact on Infomaniak.
If the password 63!iGm877 of your Infomaniak account (which has the username famille.munster@la-fibre.xyz ) is changed, you simply need to connect to the Infomaniak interface with this new password. You will continue to see and access the same products ( for security , you may be asked to confirm the password zZ!077rw of the email address compta@entreprise-familiale.xyz - which does not will not have changed).
If the zZ!077rw password of the compta@ family-business .xyz email address is changed, you will have to specify this new password wherever you entered it (e-mail applications, Webmail, etc.).
When are passwords unified?
Suppose that within the Mail Service that you have in your Infomaniak account, you create a second email address named julie@entreprise-familiale.xyz (password CALif8-F0u ).
If then an Infomaniak account
- is created with the same title (julie@entreprise-familiale.xyz - password doesn't matter)
- is the only account to consult the email address julie@entreprise-familiale.xyz via webmail
- has the rights to change the password of the email address
the unification of the password will be proposed when you proceed to modify the password of the email address from the Infomaniak account in question.
To remember
In summary, you have:
- 1 identifier (in the form of an email address) and 1 password to access
- at webmail https://mail.infomaniak.com/
- to the Manager https://manager.infomaniak.com/
- 1 password for each email address hosted at Infomaniak
These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you).
And the other identifiers?
Acquiring other products involves obtaining other credentials such as those for FTP, MySQL, SSH, WebDav connections, etc. but they are entirely independent of the 2 types of identifiers described above.
This guide explains the different ways to address an email to multiple recipients.
To / Cc / Bcc
When sending an email to multiple people, it is preferable to include a primary address in the "To:" or "For:" field (for example, your own alternate email address if you have one).
In the "Bcc:" or "BCC:" field, you will enter the various email addresses of your recipients. These "Bcc" or "BCC" fields (respectively "blind carbon copy" and "blind carbon copy invisible") will make your recipients believe that they are the sole recipients of the email or, at least, hide the other addresses from other people, which prevents general spam propagation and provides welcome privacy.
Hiding Recipients in Mail
Most email software includes Cc/Bcc fields for entering recipients in a blind carbon copy.
In Mail, you can enable these Cc & Bcc fields at the top right of the composing window:
The "Cc" field copies your recipients but does not hide their respective addresses!
This guide explains how to create an email address using the Infomaniak Mail Service, our efficient and secure solution for hosting your email addresses.
To create multiple addresses in bulk, follow this guide (click here). To invite someone to use an existing address, follow this guide (click here).
Prerequisites
- Have an Infomaniak Mail Service in your Infomaniak Manager
- Have available or order a quota of free addresses:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Choose Mail Service (under Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the shopping cart icon in the top right corner:
Create an Email Address
If you haven't added an email address to your Mail Service and/or haven't used all the available email addresses yet:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Choose Mail Service (under Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the blue button Create an Email Address in the top right:
An assistant will guide you step by step through the creation of your email address:
- Enter the desired email address (only what comes before the "@" symbol, e.g., your first name - the domain name is already specified, and any aliases are visible when hovering over )
- Click the Continue button
- Depending on the intended use, choose the user for whom the email address is created...
... for yourself
In this case, the assistant will ask you to choose a secure password.
Then the email address is created, automatically added to your Infomaniak Mail (accessible via the icon in the top right of the screen), and immediately available to use in any email software/application.
... for one or more users
In this case, the assistant offers you to continue (blue button bottom right) or continue without an invitation (blue link below - the following steps will be the same as above but without automatic addition to your Webmail).
If you click the blue Continue button, you need to specify the user for whom the email address is intended:
- Specify the name of the existing user in your organization or an email address of an external user
- You can repeat the operation to add multiple users, which will be displayed in a table
- If you add only one external user, you must choose how they will log in to use the email, which will determine whether the password is displayed or not (step 5 below):
- If you add only one external user, you must choose how they will log in to use the email, which will determine whether the password is displayed or not (step 5 below):
- If necessary, specify user permissions (automatically taken from the global configuration), including the permission to change the password later:
- Click Continue
- Depending on the choice 2.1 above, a securely automatically generated password may appear
- The users mentioned in steps 1+2 above receive an email informing them of the creation of the email address and inviting them to log in with Infomaniak
You can modify user permissions at any time from your Mail Service.
Example of Creating for Only One Other User
Your goal is to create the address "camille@domain.xyz" for one of your friends:
- Start the address creation wizard on the "domain.xyz" Mail Service
- Enter the term "camille"
- Choose to create the email address for someone else
- Enter your friend Camille's personal email address to invite them to use the address
- Under Advanced Options, choose to use the email address you just created as the login username in the future (left option)
- No password is requested or displayed
- Camille receives an email at their personal address informing them of the operation and inviting them to click
- They follow the account creation wizard and must enter a name, first name, and personal phone number
- To complete the creation of their user account, they must choose a password (which will allow them to log into this user account and, if necessary, link the email address to other applications or Webmail accounts)
- Once logged in, they arrive at Mail Infomaniak and can use the email address camille@domain.xyz, which is automatically linked to this Webmail
Additional Actions
From the Create an Email Address button, there are two additional actions:
- Create a generic email address type: no-reply (for sending confirmations, validations, invoices, etc.) and catchall (allows receiving all messages for which there is no specific address on your domain)
- Create multiple email addresses: allows creating multiple email addresses at once using a CSV file
To delete an email address
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- Choose Mail Service (under Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on the action menu â‹® on the right of the relevant email address
- Select Delete Email Address, enter your Infomaniak account login password, check the box, and then click the Delete Email Address button
You can also delete email addresses in bulk:
- Click on the column header checkbox
- Select Delete in the bottom right of the screen:
This guide explores the concepts of email address spoofing, spoofing, and spam that appears to originate from your own email address.
Has my account sent spam?
You may receive spam that seems to come from your own email address. Rest assured that this spam is intended only for you, and it will not be sent to your contacts from your email address. Your email account remains secure, and its integrity is not compromised in any way.
To reduce the presence of these messages in your inbox, check if your own email address is listed in the whitelist of your spam filter. If so, it is necessary to remove it from this list.
I'm receiving bulk sending errors
Spammers use various tactics to conceal the true source of their messages. They often modify the sender's address, either by creating it or by randomly selecting from existing address lists, making it difficult to trace the real origin of the message. Imagine anyone being able to impersonate you by sending a postal letter and indicating your address on the back of the envelope. Similarly, spammers can impersonate you by using your email address as the sender, aiming to bypass anti-spam filters and reach their target audience.
When you frequently receive error messages indicating the failure of the delivery of alleged spams, these messages may not have actually been sent from your account but have simply pretended to come from your email address.
These messages can be sent in two ways: either from inadequately secured mail servers exploited by spammers until the vulnerability is detected and fixed, or by Trojan horses infecting hundreds of thousands of computers worldwide. These computers, often referred to as "zombies," send messages almost automatically, unbeknownst to their owners, at the simple request of a spammer, following the principle of botnets.
Have I been hacked?
This does not mean that your account has been hacked, your email address has been stolen, or your identity has been impersonated. Instead, it is an attempt to bypass anti-spam security measures, called "mail forging" or email falsification. Unfortunately, Infomaniak and other hosting providers cannot do anything about this issue.
The only solution would be for all mail servers worldwide to be secure and require authentication for sending emails, which the ethical servers of Infomaniak do.
However, as long as all servers on the planet are not secure, "mail forging" will continue to be a persistent challenge.
Additional precautions
Ensure that no catchall-type address on your Mail Service is redirected to the overloaded email address, which could be the reason for an increase in undelivered email views.
The implementation of DMARC can help you analyze the usage of your email.
This guide explains how to activate two-factor authentication, also known as two-step verification or two-factor authentication (2FA), to secure access to your Infomaniak Manager.
Introduction
This two-step verification protects your account and personal data with your chosen password and a second method of identity verification, such as a code obtained on your mobile device.
Thus, even if a malicious person managed to decipher or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.
Activate Two-Step Verification
To increase the security level of your Infomaniak account:
- Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the circle with your initials or your avatar at the top right
- Select Manage my profile
- Click on Two-Step Verification under the Security and Recovery Settings section
- Choose the authentication method among:
- the kAuth app for iOS / Android devices
- any OTP application
- YubiKey (from Yubico)
- SMS reception (only for CH / FR / BE / DE countries)
- Follow the on-screen instructions to complete the process (be sure to keep the backup codes safe)
Once strong authentication is enabled, to access certain tools (such as synchronization), it is necessary to create application passwords.
No need to call Infomaniak, which does not have any of your codes & passwords. For any assistance regarding 2FA, read this guide.
Authenticate on Every Browser Opening
Request to not keep cookies when closing browser windows.
Chrome
You can do this for a single site, such as the Infomaniak Manager, to be specified here: