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Sync emails across all your devices
This guide explains how to access your emails hosted by Infomaniak from your devices.
Refer to this other guide if you are looking for information on synchronizing your contacts & calendars.
Quickly access your mailbox
- Use the mailbox directly in a web browser thanks to the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail)…
- Download the mobile app Infomaniak Mail (app for iOS / Android smartphone or tablet)…
Synchronize emails on all your devices
- Click here to open the Infomaniak assistant to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common mail software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).
Specific guides
| OS | Application to synchronize |
|---|---|
| Outlook New / Microsoft 365 MSO / 2019 ( Windows) | |
| Outlook Microsoft 365 MSO ( macOS) | |
| Apple Mail (configuration profile macOS) | |
| Apple Mail (configuration profile iOS: iPhone, iPad, etc.) | |
| Mail ( Android: Huawei, Samsung, Sony, etc.) | |
| Outlook ( iOS + Android) | |
| Gmail ( iOS + Android + web browser) | |
| Mozilla Thunderbird |
Recommended settings
- Incoming IMAP server =
mail.infomaniak.com - IMAP port =
993(with SSL) - Outgoing SMTP server =
mail.infomaniak.com - SMTP port & encryption protocol and command/method to activate this protocol:
- Prioritize port
587+ STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission. - Tolerate port
465+ SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.
- Prioritize port
- Username = full & complete email address ( ? )
- Password = the one assigned to the email address you want to access ( ? )
- Authentication required to send emails:
- It is activated in the SMTP settings of your application.
- Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= full & complete email address) and its password.
Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.
In case of problem
- POP3 protocol not recommended‍‍ (POP server = mail.infomaniak.com and POP port = 995 with SSL).
- Refer to this other guide if you encounter errors, to check the essential points!
⚠️ The various services offered by Infomaniak are all compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.
Change an email password
You can change a password for an email address:
- from the Manager under Mail Service
- from the Infomaniak Web Mail app (online service mail.infomaniak.com) directly.
Apply the new email password
You will then need to update your applications & devices on which the email address (whose password has been changed) was installed and connected. Refer to these specific guides:
- Apple Mail (macOS / iOS)
- Android Mail / Gmail (different versions)
- Microsoft Outlook (different versions)
- Windows Mail / Mail
- Mozilla Thunderbird