This guide explains how to add, block, or delete a user from a kDrive. To learn more about managing user rights, refer to this other guide.

Prerequisites

• The user will need to create (or have) an Infomaniak account to accept the invitation and join the kDrive.
• Have a kDrive plan with a sufficient number of available user slots (need help?).

Add a user

To do this:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Invite a new user:
    
   
    
    
5. Click on:
   • Add a user to the Drive to select a user already present in your Organization,
   • Add a user to my Organization to invite an external user.
6. Enter the email address of the user to invite and specify their rights.
7. Click on Invite.

The user will then receive an email that will allow them to accept the invitation (valid for 1 month). They will be indicated as a pending invited user in the kDrive user management.

With kSuite, it's essentially the same thing:

Block a user

This feature allows you to prevent a user from accessing files from the kDrive web interface and from the application on a device:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the dropdown menu in the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Manage users.
5. Click on the action menu ⋮ to the right of the relevant user in the displayed table.
6. Click on Block the user and confirm the action:
   

To unblock a user, simply follow the same procedure.

How to delete a user

If a user leaves your company or team, several options are available to you as an administrator. You can choose to…

• … block the user for a certain period (see above).
• … completely delete the user and their files.
• … delete the user and keep their files for 6 months.
• … delete the user and transfer their files to another user.

Actions to perform to delete a user:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Manage users.
5. Click on the action menu ⋮ to the right of the relevant user in the displayed table.
6. Click on Remove user.
7. Choose whether or not to keep the user's data:
   • Keep the user's files for 6 months or transfer them to another user.
   • Delete the user's files immediately and permanently.
8. Click on Remove access rights.

Remove a user external to kDrive

External users are those with whom you have only shared one or more files/folders without giving them access to the complete kDrive:



 

To remove an external user:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Manage users.
5. Click on the action menu ⋮ to the right of the relevant external user in the table that appears.
6. Click on Remove access to kDrive:
   
    

You can also go to the location of the shared file and click on the sharing column to remove access for the user in question:

You can:

• stop sharing the file with him (he will continue to see the other files if you have shared others)
• remove his access to all files you have shared with him from this kDrive

Note that the external user can also remove himself by cutting access to the shared file if he no longer wishes to access that file:

It will no longer appear in external users.