This guide explains how to add, block, replace, or delete a user from a kDrive. To learn more about managing user rights, refer to this other guide.

Prerequisites

• The user must create (or have) an Infomaniak account to accept the invitation and join the kDrive.
• Have a kDrive plan with a sufficient number of available user slots (need help?).

Add a user

To do this:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Invite a new user:
   

5. If necessary, click again on the button to invite a new user and then click on:

   1. Add a user to the Drive to select a user already present in your Organization,
   2. Add a user to my Organization to invite an external user.

   
   With my kSuite it's essentially the same:

   1. Create a (new) my kSuite user,
   2. Invite an existing user to my kSuite.
       
6. Press the button to continue.
7. Depending on your choice, enter the details or simply the email address of the user to be invited and specify their rights.
8. Click on Invite.

The user will then receive an email allowing them to accept the invitation (valid for 1 month). They will be indicated as an invited user pending in the kDrive user management.

Block a user

This feature allows you to prevent a user from accessing files from the kDrive web interface and from the application on a device:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Click on Manage users:
   
5. Click on the action menu ⋮ to the right of the user concerned in the table that appears.
6. Click on Block the user and confirm the action:
   

To unblock a user, simply follow the same procedure.

How to delete a user

If a user leaves your company or your team, several options are available to you as an administrator. You can choose to…

• … block the user for a certain period (see above).
• … completely delete the user and their files.
• … delete the user and keep their files for 6 months.
• … delete the user and transfer their files to another user.

To delete a user:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Click on Manage users:
   
5. Click on the action menu ⋮ to the right of the user concerned in the table that appears.
6. Click on Remove the user.
7. Choose whether or not to keep the user's data:
   • Keep the user's files for 6 months or transfer them to another user.
   • Delete the user's files immediately and permanently.
8. Click on Delete access rights.

Delete an external user from kDrive

External users are those to whom you have only shared one or more files/folders without giving them access to the full kDrive:

To remove an external user:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the relevant kDrive in the dropdown menu on the left sidebar.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Click on Manage users.
5. Click on the action menu ⋮ to the right of the external user concerned in the table that appears.
6. Click on Remove access to kDrive:
   
    

You can also go to the location of the shared file and click on the sharing column to remove access for the user concerned:

You can:

• Stop sharing the file with them (they will still see other files if you have shared others)
• Remove their access to all files you have shared with them from this kDrive

Note that the external user can also, from their limited kDrive, remove themselves by cutting access to the shared file if they no longer wish to access this file:

They will no longer appear in the external users.

Replace the kDrive Solo user

In the case where a kDrive Solo administrator wishes to withdraw (only this type of account can do so) and assign the rights of use of the kDrive to a third-party user (already among the users of the Organization on which the kDrive in question is located):

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Check or select the kDrive Solo concerned in the dropdown menu of the left sidebar.
3. Click on the action menu ⋮ located to the right of the item concerned.
4. Click on Dashboard.
5. Click on Manage users:
   
6. Click on the action menu ⋮ located to the right of the current user.
7. Click on Replace user:
   
8. Indicate the user (among those already attached to the Organization) who will be the main user of the kDrive Solo in place of the current administrator.
9. Choose whether the existing data on kDrive should be retained and transferred to the user, or if it should be deleted entirely and permanently.
10. Click on the Replace button:
    

Video: what does a user added have access to?

Imagine a kDrive Pro within a kSuite, with 1 out of 3 users, data in the shared folder “Organization Folders” and in the personal folder “My Folder”.

If a new user without an Infomaniak account is invited to kSuite as a collaborator, what will they be able to access by default on the Manager and on kDrive?

1. The new user is invited to the Organization as a collaborator, therefore by default they will have no management rights on the Manager's products:

2. The guest runs the link in a browser and creates their Infomaniak account:

   and at the end of their registration, they access the Manager which is, as expected, completely empty in terms of product management…

3. However, they have indeed been invited to use the Web app kDrive (online service kdrive.infomaniak.com), accessible via the icon at the top right, under Applications:

   and they can access the Organization's Folders, already filled by other users!