This guide explains how to revert to a previous state in the organization of your kDrive files, especially if changes have been made and you have lost track.

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Introduction

• The restore or Rewind function allows you to revert to a previous state, like a time machine, and restore the order of the files of your choice or your entire kDrive up to 3 months in the past (linked to the file version retention period).
• Files permanently deleted from your kDrive trash and deleted file versions cannot be restored.
• Restoration may take several minutes, during which kDrive will be inaccessible to all users, depending on the volume of data to be recovered.
• No action is performed on permissions and sharing settings.

Access the kDrive restore tool

Prerequisites

• You must be an Administrator or Legal Representative within the Organization.

To open the restore interface:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the relevant kDrive from the drop-down menu in the left-hand menu.
4. Click on Restore:
   
5. Read the information on the screen, then click the button to start:
   
6. Read the information in the modal window and then click the button to confirm.
7. Choose what will be affected by the rollback (the entire kDrive or only a part of it, and if so, for which user).
8. Click on Continue:
   
9. Choose the date to which you want to revert (maximum 3 months / 90 days).
10. Click on Continue:
    
11. Start the analysis in the next step:
    
    • If going back does not produce any results, the analysis will indicate this, and you can specify another date:
      
12. Then determine the next steps based on the proposed result:
    
13. A final security request will appear before the restoration begins:
    

After the operation, an email is sent

and a notification is displayed on the online kDrive:

Analysis report

An administrator viewing a report for a restore initiated by another administrator will not see all the information related to the initiating administrator's personal account:

In the analysis report view, the data is listed and grouped according to the current location before the rollback.

In case of conflict

A folder named "Restore (date and time)" will be created in the root of the administrator's kDrive (or in the relevant user's account). This folder will contain a subfolder with the conflicting files, called "Conflict", and another folder for the files that currently exist in the target location, called “Later elements”.