This guide details how to transfer an Infomaniak Jelastic Cloud environment from one account to another.

Preamble

• If necessary, local partners referenced by Infomaniak can handle these procedures: launch a free call for tenders; they handle everything, freeing you from technical details.
• You can also refer to the official Jelastic documentation (in English only).

Transfer procedure

Prerequisites

• An environment can be transferred from any type of Jelastic Cloud account (trial, beta, deactivated, etc.); however, it is essential that the transfer recipient has a paid account.
• Also ensure that the destination account has not reached:
  • the maximum number of cloudlets per container
  • the maximum number of compute nodes available for an environment
  • the maximum number of environments on the account
• Use the user email address of the destination account, which is found under the user section in the Jelastic dashboard of the destination account:
  

To perform the transfer:

1. Log in to your Jelastic Cloud platform (you are leaving the Infomaniak Manager).
2. Click the Settings button next to the environment to be transferred:
   
3. From the Settings menu, select the Change Owner option.
4. Enter the email address of the destination account, then click Send:
   
5. If the destination account exists and meets the transfer criteria, a notification indicating the sending of the request will appear.
6. An icon will appear in front of the environment to be transferred until the transfer request is accepted by the new owner.
7. Once the transfer request is accepted, the environment is removed from your account.

Once the transfer is complete, it is possible to cancel the Jelastic product from your account, all credits still available at the time of cancellation will be automatically transferred to your Infomaniak prepaid account.