Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to activate incoming mail filtering, automatically categorize advertising messages, and report certain fraudulent messages to reduce spam on an email address managed by Infomaniak.
Infomaniak Anti-Spam Solutions Guide
Automatic Filtering Methods
- use the Spam folder by activating the spam filter: read this guide
- use the Promotions and Social networks folders by activating the advertising & social networks filter: read this guide
Manual Methods
- report an incoming message not detected as spam (advertisement / unsolicited contact): read this guide
- report an incoming message not detected as phishing (scam / misleading fake email): read this guide
- block or allow specific email addresses or even entire domains: read this guide
- set up your own incoming mail sorting and classification filters (Sieve): read this guide ↳ this will allow you to filter messages addressed to a temporary alias that you can create to protect yourself during new registrations on the Internet, for example: read this guide
If you are facing a wave of spam or unusual messages, perform these few checks (click here).
If your own messages are often mistakenly classified as spam, perform these few checks (click here).
Thank you for managing your emails with Infomaniak!
You now have access to one or more email addresses hosted with Infomaniak that you can use and synchronize across multiple devices, the same goes for your contacts and calendars.
What would you like to do?
- Follow our guide to set up synchronization for your devices (macOS, Windows, Linux, Android, iOS) and common email client software (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.)
- Use Mail Infomaniak directly for email, contacts, and calendars/agendas in a web browser (mail.infomaniak.com)
- Download the Infomaniak Mail smartphone app (Android / iOS)
- Create an additional email address
Change a Password
- from the Manager under Service Mail
- from Mail Infomaniak directly
In Case of Issues
- Check these different points thoroughly
Not yet managing your email with Infomaniak?
Thank you for entrusting the hosting of your emails to Infomaniak.
This guide allows you to quickly use the essential functions of your new product. In case of issues, please consult the knowledge base before contacting Infomaniak support.
If your domain name is not managed by Infomaniak or if your Mail Service is not managed in the same customer account as your domain name, follow this guide (click here) to configure DNS or the zone to link the domain name to your Mail Service.
Where to start?
- Get started with the interface
- Create email addresses
- Use the Infomaniak Mail interface
- Configure your emails, contacts & calendars
Additional Help
- Add a domain name to the Mail Service
- Copy email content from Gmail, OVH, etc. to Infomaniak
- Sending limits
- Infomaniak anti-spam solutions guide
This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located. This is an internal transfer.
Furthermore, if your user has access to multiple organizations, it's very easy to send the product of your choice to one of them.
Generate a Transfer Link
To transfer a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to be transferred (the user must have administrative rights).
- Open this page in the Manager (or click on Product Transfer in the left sidebar).
- Click on the Transfer products button
- Check the product(s) to move.
- Read and accept the terms and conditions.
- Click the Transfer button.
The transfer has started. You can now choose to:
- Copy the transfer link.
- Send it to the email address of your choice.
- Complete the transfer by selecting one of the organizations your user is associated with, and the selected product will be transferred there.
Alternative Method
In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (as shown in the image below). However, this menu is not available everywhere (e.g., in the case of Newsletters), so it's better to use the first method above, which also allows batch transfer.
For Jelastic Cloud, read this guide (click here).
Receiving the Product
Once a transfer has started:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that should receive the product(s) (the user must have administrative rights).
- Execute the link obtained in the first step above.
- If necessary, choose the destination organization from the dropdown menu.
- Read and accept the Terms and Conditions.
- Click the Receive Products button (if the button is not clickable, make sure you have selected the organization).
If needed, you can create a new organization to receive products.
You can always find an ongoing transfer from the left sidebar of the Infomaniak Manager:
This guide explains how to link your Wix plan (and other services, read below) to:
- a domain name managed by Infomaniak
- your Infomaniak Mail Service
1. Associate Wix with the domain at Infomaniak
Prerequisites
- get the 2 DNS provided by Wix (in the form of ns0.wixdns.net and ns1.wixdns.net, for example)
Then, to link a site with Wix to a domain at Infomaniak:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- choose Domains (in the Web & Domain universe)
- click on the name of the relevant object in the displayed table
- click on Connect a service in the left side menu
- click on the blue Connect button on the WIX tile
- enter the 2 Wix DNS (read prerequisites above)
- click on Next
2. Associate Wix with Infomaniak Mail
By specifying the 2 Wix DNS to your domain as mentioned above, all web & mail traffic now goes to Wix. It is necessary to inform Wix that the mail is managed by Infomaniak by making 2 essential modifications:
Specify the Infomaniak MX
For the email to function properly and for mail traffic to be directed correctly, the Infomaniak MX must be specified in your Wix account. Fortunately, a dropdown menu allows you to choose Infomaniak as the mail provider without manually specifying our MX mta-gw.infomaniak.ch
.
Specify the Infomaniak SPF using a TXT
SPF is a verification method that ensures an email is actually sent by the sender it claims to be, helping to combat spam and fraudulent emails.
It is imperative, on your Wix interface, to add the Infomaniak SPF in the form of a TXT (do not use the "SPF" section). To do this, follow the detailed steps in this guide (click here). Then wait a few hours for the addition to propagate.
We also recommend checking the presence of a DKIM if sending issues persist.
Microsoft 365, Squarespace, Shopify Users
The setup wizard mentioned in point 5 above is also available in the same place to link Microsoft Office 365, Shopify, and Squarespace services with your domain registered with Infomaniak.
Jimdo Users
Refer to their 2 guides:
- https://help.jimdo-dolphin.com/hc/fr/articles/360032117291-Comment-connecter-un-fournisseur-d-e-mail-externe-%C3%A0-mon-domaine-Jimdo-
- https://help.jimdo.com/hc/fr/articles/360000795766-Comment-utiliser-un-syst%C3%A8me-de-messagerie-externe-avec-mon-domaine-chez-Jimdo-
and when asked for an MX record, you can enter our MX mta-gw.infomaniak.ch
. Also, read above "Specify the Infomaniak SPF.
This guide helps you resolve an email sending issue when your email is managed by Infomaniak but your website is with another provider (like Wix, for example), especially if you receive error emails mentioning SPF when writing to Gmail or similar addresses.
Check the Configuration
The tool Global Security (click here) informs you of any configuration inconsistencies in your Mail Service.
The DNS Diagnostic tool (click here) also detects possible inconsistencies in the DNS zone of your domain name but it only analyzes it when it is with Infomaniak (meaning when your domain name points to Infomaniak's DNS servers).
Wix: Add or Correct SPF
To add an SPF as a TXT record on the Wix interface:
- log in to your Wix interface
- click on the icon with your initials or your avatar at the top right
- click on Domains
- click on the action menu â‹® to the right of the relevant item
- click on Manage DNS records in the dropdown menu
- click on + Add a record in the TXT (Text) section
- enter the following information:
hostname → leave empty value (to copy-paste entirely) → v=spf1 include:spf.infomaniak.ch -all
TTL → leave the current indication
- validate and wait a few hours for the change to take effect
Read this guide (click here) if necessary.
Jimdo: Add or Correct SPF
To add an SPF as a TXT record on the Jimdo interface:
- log in to your Jimdo interface
- if necessary, select the relevant site
- click on Edit to enter editing mode
- choose Domains & E-mails > Domains in the menu
- click on the relevant domain
- under TXT Record, add this:
(to copy-paste entirely) → v=spf1 include:spf.infomaniak.ch -all
- validate and wait a few hours for the change to take effect
This guide explains how to transfer data (Web, Mail, Domain) currently hosted by Swisscom to Infomaniak. As a reminder, Swisscom will discontinue its hosting offer at the end of May 2024. The first year of Web + Mail hosting (learn more) is free for Swisscom customers who choose to switch to Infomaniak!
No time to migrate your services? Launch a free tender to find an Infomaniak partner who will take care of everything.
Transfer your Swisscom services to Infomaniak
To avoid interrupting your website and emails, migrate your services in the order listed above.
Why join Infomaniak?
By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. In addition, the linkage of your domains will be automatic with your website and email address. You will not need to manually configure the DNS of your domains with another registrar.
Learn more about Infomaniak
This guide explains how to deduplicate contacts in an Infomaniak address book.
Remove Duplicates in Contacts
To view existing duplicates in your Infomaniak address books and merge (or hide) them:
- Log in to Contacts (contacts.infomaniak.com), the address book section of Mail Infomaniak, from a web browser like Brave or Firefox.
- Expand the list of address books if necessary.
- Click on the action menu icon â‹® to the right of the relevant address book.
- Click on Manage Duplicates
- If necessary, select the address book in which to search for duplicates.
- Click on the record that should be the reference to keep; identical information is highlighted in blue.
- Review and control the information from the duplicate records that will be added to the reference record (point 6 above).
- Click the blue Merge button
This guide details the different identifiers that you will be required to use with Infomaniak, and what happens if one of the passwords is changed.
Identifiers relating to...
... 1: your Infomaniak user account
Suppose you have an email address provided by your Internet provider at home:
famille.munster@la-fibre.xyz with a password that is Am3L-93Kd
You register with Infomaniak on a personal basis (individual).
You must therefore fill in your contact details, including your email address, and choose a password for your Infomaniak account:
famille.munster @la-fibre.xyz / 63! iGm877
You get access to the https://manager.infomaniak.com interface with these identifiers chosen by you.
... 2: your new email address
Later, from the https://manager.infomaniak.com interface, you acquire an email address:
compta@entreprise-familiale.xyz with a password that is zZ!077rw
What is the difference between these 2 identifiers?
You can use the email address created above in any email application on a computer or smartphone by entering the couple compta@ entreprise-familiale .xyz / zZ!077rw
On the other hand, to consult this email address via webmail (= Webmail Infomaniak on the Internet: https://mail.infomaniak.com/) you must always use your identifier originally created, that of the Infomaniak account: famille.munster @ la- fibre.xyz/63!iGm877 (or don't create the "for yourself" email address ) .
What if one of the passwords is changed?
If the Am3L-93Kd password of your original personal email address famille.munster@la-fibre.xyz is changed, obviously there will be no impact on Infomaniak.
If the password 63!iGm877 of your Infomaniak account (which has the username famille.munster@la-fibre.xyz ) is changed, you simply need to connect to the Infomaniak interface with this new password. You will continue to see and access the same products ( for security , you may be asked to confirm the password zZ!077rw of the email address compta@entreprise-familiale.xyz - which does not will not have changed).
If the zZ!077rw password of the compta@ family-business .xyz email address is changed, you will have to specify this new password wherever you entered it (e-mail applications, Webmail, etc.).
When are passwords unified?
Suppose that within the Mail Service that you have in your Infomaniak account, you create a second email address named julie@entreprise-familiale.xyz (password CALif8-F0u ).
If then an Infomaniak account
- is created with the same title (julie@entreprise-familiale.xyz - password doesn't matter)
- is the only account to consult the email address julie@entreprise-familiale.xyz via webmail
- has the rights to change the password of the email address
the unification of the password will be proposed when you proceed to modify the password of the email address from the Infomaniak account in question.
To remember
In summary, you have:
- 1 identifier (in the form of an email address) and 1 password to access
- at webmail https://mail.infomaniak.com/
- to the Manager https://manager.infomaniak.com/
- 1 password for each email address hosted at Infomaniak
These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you).
And the other identifiers?
Acquiring other products involves obtaining other credentials such as those for FTP, MySQL, SSH, WebDav connections, etc. but they are entirely independent of the 2 types of identifiers described above.
This guide details the allowed and valid characters when you need to create an email address (up to 64 characters) within an Infomaniak Mail Service.
username.mail @ domain-name.xyz
Some characters may be prohibited or allowed, but they are not the same characters depending on whether they are before or after the @ symbol, as in username.mail@domain-name.xyz
for example.
To understand the possibilities offered at the level of the domain name itself (distinct part domain-name.xyz
which comes after the @ symbol), read this guide.
In the part representing the user's email address (distinct part username.mail
which comes before the @ symbol), Infomaniak allows certain characters as defined below.
International Standards
Providers like Infomaniak may restrict the use of certain characters when creating email addresses, even though they are allowed by the RFC (Request for Comments) #5321 and #5322 in particular.
Here's what can be used or not in the part preceding the @ symbol of an email address:
Prohibited Characters | Only Allowed Characters |
---|---|
period (.) when used as the first or last character or consecutively ("anna.alpha" is allowed but "anna..alpha" is not) | |
@ symbol | A-Z |
space | 0-9 |
exclamation mark (!) | hyphen (-) |
number sign (#) | underscore (_) |
dollar sign ($) | |
percent sign (%) | |
caret (^) | |
ampersand (&) | |
asterisk (*) | |
opening parenthesis (( ) | |
closing parenthesis ( )) | |
equals sign (=) | |
opening bracket ([) | |
closing bracket (]) | |
opening chevron (<) | |
closing chevron (>) | |
comma (,) | |
quotation marks (") | |
slash (/) | |
semicolon (;) | |
question mark (?) | |
all non-ASCII characters | |
all non-printable characters such as those from the ASCII character set less than 32 (e.g., control characters) |