burger
infomaniak
infomaniak
cloud-computing-logo
Cloud Computing
web-domain-logo
Web & Domains
event-marketing-logo
Events & Marketing
  • Our products
    • Collaborative tools icon chevron
    • Web & Domains icon chevron
    • Cloud Computing icon chevron
    • Events & Marketing icon chevron
    • Streaming icon chevron

      ksuiteCollaborative suite

      Discover the collaborative suite → Discover →
    • kSuite Professional email, sovereign cloud and AI for sustainable performance
    • kSuite The suite for secure communication, storage and sharing
    • kdrive
      kDrive Store, collaborate and share your files
    • mail service
      Mail Service Create your email addresses with your domain
    • kChat
      kChat Communicate live with your teams
    • kmeet
      kMeet Organise your meetings online in complete security
    • swisstransfer
      SwissTransfer Send your files up to 50 GB free of charge.
    • kpaste
      kPaste Share and encrypt your sensitive information
    • ksuite
      Custom Brand Control the brand image of your products
    • kChat
      Chk Link reducer & QR code generator
      Find the web hosting solution you need
    • Domain name
      Domain name Reserve your domain name at the best price
    • Site Creator
      Site Creator Create your website with ease
    • web hosting
      Web Hosting Create your website with over 100 CMS
    • web hosting
      Wordpress Hosting Create your WordPress website easily
    • Cloud Server
      Cloud Server Power up your sites with guaranteed resources
    • Node.js Hosting Create a dynamic, interactive site with Node.js
    • SSL Certificat
      SSL certificates Secure your websites with an EV or DV certificate
    • Options
    • Domain privacy
      Domain Privacy Protect your domains’ private data
    • DNS Fast Anycast
      FastAnycast DNS Speed up your site access times
    • Dyn DNS
      DynDNS Access your devices remotely
    • Dyn DNS
      Renewal Warranty Secure your domains against loss and theft
      Find the right Cloud Computing solution

      Cloud services

    • public cloud
      Public Cloud (IaaS) Create your projects in a high-end, ultra-competitive Cloud
    • Cloud Server
      VPS Cloud Create a Windows / Linux server
    • Kubernetes service Deploy your containerised apps on a large scale.
    • VPS Lite
      VPS Lite Create a Windows/Linux server at a low cost
    • Database Service Manage your databases with a managed solution
    • jelastic cloud
      Jelastic Cloud (PaaS) Create your own customised environments
    • Other services

    • llm api
      AI Tools Boost your productivity with our sovereign AI
    • swiss backup
      Swiss Backup Back up your devices in the Cloud
    • nas synology
      NAS Synology Rent a NAS in our secure data centers
    • High availibility
      Very High Availability Create a multi-data center infrastructure with customised SLAs
    • Housing
      Housing Install your servers in our data centers
    • Auth Add a privacy-friendly login method to your apps
      Infomaniak Events, the independent local events portal
      Online ticketing service with a wide choice of concerts, shows and events.
    • online shop
      Ticketing Create your ticketing service and sell tickets
    • kdrive
      Access Control Control access to your events with ease
    • kdrive
      Guest manager Automate your event invitations
    • kdrive
      Newsletter Send your newsletters at competitive prices
    • Streaming radio
      Streaming radio Create and broadcast your own live radio station online
    • streaming video
      Video-Streaming Create and broadcast live events and TV online
    • VOD and AOD
      VOD & AOD service Host and broadcast your recordings without limits
  • Resources
    documentation icon Documentation
    Guides & tutorials
    API documentation
    special offers icon Special offers
    Get started for free
    Student programme
    Become an affiliate
    partner program icon Partner programme
    Find a partner
    Become a partner
    support icon Support & contact
    Contact Support
    Premium support - 24/7
    Contact our sales department
    Hiring an expert
    Migrate to Infomaniak
  • About us
    forest
    icon Ecological commitment
    We pollute. But we are taking action to reduce the footprint of our services and infrastructure
    Discover our commitment →
    icon About Infomaniak
    Our vision, our values
    Our teams
    Infomaniak is recruiting
    Press and communication
    Blog and news
    icon Security
    Data confidentiality
    Bug Bounty Programme
  • Get started for free
    Sign in
  • search-icon
    close-icon
      icon

      Would your needs exceed our solutions? To find out, contact us so that we can advise you personally.

      Our flagship products:
  • search-icon
  • Get started for free
    Sign in
Price Price
Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base Resolve domain name loss (theft, expiration, etc.)

    Resolve domain name loss (theft, expiration, etc.)

    This guide details possible solutions to recover an expired or stolen domain name, a complex process that depends on the specific circumstances of each case.

    First, make sure it is not simply in the redemption period.

     

    Contact the current holder

    If the domain name is (re)registered in the name of another person or entity, you can try contacting them directly to discuss a possible return of the domain name. This may involve negotiating with the current holder and reaching an amicable agreement. However, this can be difficult if the current holder is not willing to cooperate or if you are unable to contact them.

     

    Use the mediation or arbitration services of the ICANN

    The ICANN (Internet Corporation for Assigned Names and Numbers) offers mediation and arbitration services to resolve domain name disputes. You can file a complaint with the ICANN if you believe you have legitimate rights to the domain name in question. The ICANN will examine the evidence presented by the parties and make a decision based on ICANN policies. However, note that this can be a lengthy and costly process.

    The rules and procedures for recovering an expired or stolen domain name may vary depending on the jurisdiction and ICANN policies. It is recommended to consult ICANN's specific policies as well as local laws and regulations to understand the options available in your particular situation. It may also be helpful to consult a lawyer specializing in domain name law to obtain appropriate legal advice.

     

    Resort to judicial procedures

    If you believe that the domain name has been stolen or that your rights have been violated, you may consider taking the current holder to court before the competent tribunals. This may involve filing a complaint and presenting evidence before a court to obtain a judicial decision. Legal proceedings can also be costly and time-consuming.

     

    Monitor expired domain name auctions

    If the domain name has completely expired and is up for auction, you can try to buy it during these auctions. Some expired domain names are put up for sale at auctions on specialized platforms, and you can participate in these auctions to try to recover the domain name.

    And to avoid finding yourself in such a situation, read this Infomaniak article on the subject.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Display all FAQs for this product
    logo infomaniak
    Prices do not include VAT
    facebook
    twitter
    linkedin
    instagram

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press space Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    ©2025 Infomaniak - Legal documents - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies
    icann-logo
    swiss
    new-iso
    swiss-hosting
    logo infomaniak
    Prices do not include VAT

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press and media Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support offer Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    icann-logo
    swiss
    new-iso
    swiss-hosting

    facebook
    twitter
    linkedin
    instagram
    ©2025 Infomaniak
    Contracts - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies

    Managers

    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.