This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices for the selected products will not be transferred.
• kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access product transfer management on the Manager Infomaniak (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved.
4. Read and accept the general terms.
5. Click on the Transfer button.

The transfer has started. Now, you have a choice:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

Alternative method

In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a transfer has started:

1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. If necessary, select the destination Organization using the drop-down menu.
4. Read and accept the General Terms.
5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).

Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:

DNS Fast Anycast replicates your domain's DNS worldwide to reduce latency and increase the availability of your websites.

Introduction

• With DNS Fast Anycast, the DNS of your domain are replicated across several Points of Presence (POP) around the world (list below).
• No matter where your visitors are located, they are redirected to the nearest DNS server to them, which on average increases (DNS resolution) the speed of access to your site by 34%.
• Moreover, if one of your DNS servers becomes unavailable, the nearest server automatically takes over, allowing your visitors to continue accessing your site.
• The replication of your domain's DNS is automatic and no modification of your code is required.

Manage DNS Fast Anycast

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your hosting provider.
• All you need is a domain name managed by Infomaniak: transfer the management of your domain to Infomaniak if necessary
  • Refer to this other guide to manage external domains.

To access the DNS Fast Anycast option:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Activate DNS Fast Anycast from the dashboard:
   

POP - 'Point of Presence'

By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated in the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Warsaw, Poland (2x)
Dublin, Ireland (2x)
Singapore (2x)
Johannesburg, South Africa
Stockholm, Sweden
Vienna, Austria (2x)
Frankfurt, Germany (2x)
London, United Kingdom
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Netherlands
Sydney, Australia
São Paulo, Brazil
Miami, USA (2x)

Network 2

Hong Kong, China
San José, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
London, United Kingdom
Frankfurt, Germany
Amsterdam, Netherlands
Vienna, Austria
Toronto, Canada
Sydney, Australia
Sāo Paulo, Brazil
Johannesburg, South Africa
Miami, USA

The points of presence are distributed across two networks that are used randomly when one of your visitors accesses your website.

This guide explains how to register a domain name with Infomaniak.

Preamble

• With a new domain name or an additional name, many possibilities open up for you such as:
  • Using free services related to the domain you order:
    • 1 email address with contact & calendar management
    • 1 Web space of 10 Mo
    • Newsletter
  • Using your existing Mail Service or Website but with a different spelling.
  • Hosting a website here or with a third-party host.
  • etc.

Order...

... a first domain name

For this:

1. If necessary, create a user account.
2. Click here to access domain management on the Infomaniak Manager.
3. Click to open the Shop.
4. Once on the Shop, enter the domain name to register:
   
5. Check or uncheck the additional extensions offered.
6. Click on Next.
7. Choose the desired options as you go along, such as the possible Mail Service associated with the domain name:
   
8. Choose the desired options as you go along, such as the potential Web hosting associated with the domain name:
   
9. Complete the purchase without forgetting to read and accept the Terms (you may need to scroll down the page first):
   

... an additional domain name

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the cart to Order an additional domain:
   
3. Follow the first guide above starting from step 4.

Check the availability of a domain name

Check out this other page to quickly verify if a domain is available for registration or not.

There are at least three main indications:

• Available — in this case, it's good, you can reserve it.
• Transferable — you must own it with another provider to ‍transfer it to Infomaniak‍.‍‍
• Unavailable — unfortunately, it will not be possible to order it as long as it is not abandoned by its current holder.‍
  ‍‍

This guide explains how to redirect a domain name directly to another or how to automatically send visitors to your website to another page address (internal or external URL).

Introduction

• To redirect traffic, you will need to act…
  • … or on the domain name itself (it must be hosted by Infomaniak and its DNS must be Infomaniak's as well),
  • … or on the code present in your pages (page .htaccess, homepage, etc.) if you have a website.
• Make your life easier! If needed, **local partners recommended by Infomaniak can handle these procedures**. Launch a **free call for tenders**. They take care of everything, freeing you from the technical details.

Act on the domain name

via Web Redirection Tool

The tool available on the Manager allows you to easily redirect the domain name (or subdomain) to the Internet address of your choice.

via DNS modifications or A record

Change the DNS of the domain name or modify its A/AAAA records to direct web traffic to another provider.

Act on the page code…

… via HTML code to insert

Insert this line of code between the <head> and </head> tags of your homepage (usually named index.html):

<meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">

Replace 5 with the desired wait time in seconds (0 for immediate redirection).

The search engine Google indicates that it is preferable to use a 301 redirect on the server side (read more below). The W3C also advises against using it.

… via PHP code to insert

If the site page has a .php extension, insert this header function call at the very top of the file:

header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");

… via .htaccess file

To redirect all traffic targeting your site (regardless of the page called) to another address, insert this into the .htaccess file at the root of your site:

RewriteEngine On
RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]

To target the page that should be redirected:

Redirect permanent /ancienne_page.html insérer ici adresse URL de destination

Redirectpermanent, Redirect permanent and Redirect 301 are equivalent commands.

Here is another example of redirecting a sub-section to the homepage (this directive has the advantage of working with "deep links" unlike a permanent redirect):

RewriteEngine on
RewriteRule "old/path/url "/" [L]

Refer to this other guide on this topic.

This guide is for you if you encounter the error The web host does not exist when visiting a site address on a Web Hosting Infomaniak.

Preamble

• This type of error usually occurs because your domain name is not properly linked to your site (your domain name is likely pointing to the wrong IP address or is misconfigured).
  • Example: a domain abc.xyz that is misconfigured and points to a Starter hosting in IPv4, and to a shared hosting in IPv6…

Solving a Domain - Website Linking Issue

To get your site back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by entering the IP address of your hosting.
  • Any DNS addition or modification can take up to 48 hours to propagate.

For this, the easiest way is to use the DNS Diagnostic tool Infomaniak to automatically correct the pointing, by previously grouping the products in the same Organization if necessary.

This guide explains how to set up a dynamic DNS record (Dynamic DNS, DDNS) for a domain name whose DNS zone is managed at Infomaniak.

This free alternative to Dyn and DynHost is very useful if you want to access from the outside Internet-connected devices with a dynamic IP address (e.g. a NAS, a surveillance camera, a router/Internet box/home automation, etc.).

Prerequisites

• The DNS zone of the domain name must be managed at Infomaniak. If necessary, transfer your domains to Infomaniak.
• Your device or application must support dynamic DNS records.

Specific guides

The configuration of dynamic DNS varies from one device to another. The following guides are provided as examples and allow you to link a domain name with:

• … a Synology NAS
• … a NAS Qnap
• … Zyxel / Sunrise Internet Box / solutions TP-Link
• … Swisscom Internet Box
• … Fritzbox
• … Jeedom
• … Linux via ddclient
• … potentially everything thanks to the API…

Guides for any other device

To create a dynamic DNS on your domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Dynamic DNS in the left sidebar.
4. Click on the blue button Add a Dynamic DNS.
5. Enter the necessary information:
   
   1. Choose the desired subdomain or leave the Dynamic DNS Name field empty to use the main domain.
   2. Enter an IP address; this will then be dynamically updated by your device/app.
   3. Set a username/password pair; the latter will need to be entered in the configuration of your device/app.

This guide helps you if you receive error emails mentioning SPF when you write to gmail or similar addresses.

Are all your services with Infomaniak?

The Global Security tool informs you of any configuration inconsistency regarding your Infomaniak Mail Service.

Some of your services are elsewhere?

To resolve an email sending issue when your email is managed by Infomaniak and your website is with another provider (like Wix for example) and in this situation the DNS zone of the domain name is managed elsewhere, refer to this other guide.

This guide details the accepted and valid characters when you need to create a domain name (up to 63 characters) with Infomaniak.

Preamble

• The allowed characters in a domain name are determined by the technical standards defined by the domain name regulatory body, generally the Internet Corporation for Assigned Names and Numbers (ICANN) globally, and by national or regional regulatory bodies, such as the French Domain Name Regulatory Authority (AFNIC) for .fr domains in France.
• To understand the possibilities offered at the level of an email address itself (distinct part coming before the at sign @), refer to this other guide.

Special characters, accents (punnycode)...

In general, the characters allowed in a domain name include:

• the letters of the alphabet (a to z)
• digits (0 to 9)
• the hyphen (-) but these hyphens are allowed on the condition that they are not placed at the beginning or at the end

There are also domain extensions that allow the use of accented characters or other special characters. These rules may vary depending on the specific domain extension (such as .fr, .com, .net, etc.) and the policies established by the relevant regulatory bodies.

It is possible to purchase a domain name containing an accented letter (e.g., é) from Infomaniak. This encoding method allows the inclusion of non-Latin characters, such as accented, Cyrillic, Chinese, etc., in domain names and is called Punnycode. It converts Unicode characters into an ASCII form readable by computer systems. This means that a domain name containing non-ASCII characters is transformed into an ASCII string starting with xn--.

This transformation is reversible with certain software/email clients that can, in this case, interpret and correctly display the original domain name. However, generally speaking, Infomaniak does not recommend using email on domain names with accents:

And the dot?

A domain name is structured into several labels separated by dots. Example: example.com where com is the TLD (top-level domain) and example is the second-level domain.

Periods are reserved to separate the different parts of a domain name, such as between the second-level domain and the TLD. You cannot purchase a domain with a period at the beginning or end of a label, or as an isolated character within a label.

This guide explains how to connect an externally hosted service to a domain name managed by Infomaniak.

Specific guides

Click on the link corresponding to the external service that you wish to connect to your domain name registered with Infomaniak:

• Wix
• Shopify
• Google Sites
• dynamic devices such as a NAS, an Internet box or home automation, etc.

Guide for any other external service

To connect your domain to any other external service like Odoo, Microsoft 365, Squarespace, follow the procedures below:

1. Click here to access the management of your product on the Infomaniak Manager (need help?)
2. Click directly on the name assigned to the relevant product.
3. Click on Connect a service in the left sidebar:
   
4. Click the blue Connect button on the tile corresponding to your external service and follow the procedure.

If the external service you wish to connect is not in the list, you will need to manually modify certain technical information about your domain name:

• Refer to this other guide to modify all DNS records if that is what you have been asked to do…
• … or this other guide if you only need to modify certain specific DNS records (for example, the MX record type if you need to link your domain to an external mail service).