This guide explains how to resolve a connection issue Site Creator / Domain(s) if you are unable to connect Site Creator to a domain.

Solving an issue with the domain name

Here are the situations and solutions if you are unable to perform the desired operation with Site Creator:

This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hostings, and how to set up an effective backup policy if the backups automatically and freely provided do not meet your availability or security needs.

Web Hostings (Starter, Shared, Cloud Server)

Refer to these guides to restore automatic backups:

• of an entire hosting (FTP + MySQL),
• of specific files on the hosting,
• of specific databases,
• of a Web Application (Wordpress & Apps),
• of Cloud Server SSH crons.

Refer to these guides to backup and restore:

• a hosting with Swiss Backup and Acronis (simple),
• a hosting with Swiss Backup and Restic (advanced),
• WordPress with Swiss Backup,
• WordPress with an extension.

Also refer to https://faq.infomaniak.com/snapshot.

Hostings v1 (old 60 Go offer)

• View and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web).
• Restore this data.

Mail

• Restore messages from Infomaniak automatic backups.
• Restore contacts or calendar events.
• Save the current content of a mail account:
  • by downloading the current content locally,
  • by duplicating all current content to a backup box,
  • by copying future emails as they arrive to a backup box.

Domains / DNS Zones

• Restore deleted DNS records from Infomaniak automatic backups.
• Restore an expired domain in the redemption period.

This guide concerns Domain Privacy which protects the owner's details of a domain in the WHOIS directory, and more specifically the domain name extensions compatible with this service.

Preamble

• The ability to hide the owner's contact information may vary depending on the extension.
  • Refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the relevant extension).
• Most domain extensions are supported by Domain Privacy protection.

Extensions compatible with Domain Privacy

Non-exhaustive list provided by way of example:

ac
academy
accountant
accountants
actor
adult
aero
agency
airforce
apartments
archi
army
art
asia
associates
auction
audio
auto
band
bar
bargains
basketball
best
bet
bid
bike
bingo
bio
biz
black
blackfriday
blue
boutique
builders
business
cab
cafe
cam
camera
camp
capital
cards
care
careers
cars
cash
casino
cat
catering
center
ch
chat
cheap
christmas
church
city
claims
cleaning
click
clinic
clothing
cloud
club
co
coach
codes
coffee
college
com
com.co
community
company
computer
condos
construction
consulting
contractors
cool
country
credit
creditcard
cricket
cruises
cz
dance
date
dating
deals
degree
delivery
democrat
dental
desi
design
diamonds
diet
digital
direct
directory
discount
doctor
dog
domains
download
education
email
energy
engineer
engineering
enterprises
equipment
estate
events
exchange
expert
exposed
express
fail
faith
family
fans
farm
finance
financial
fish
fitness
flights
florist
flowers
fm
football
forsale
foundation
fr
frl
fund
furniture
futbol
gallery
game
games
gent
gift
gifts
gives
glass
global
gmbh
gold
golf
graphics
gratis
green
gripe
group
guide
guitars
guru
gy
haus
health
healthcare
help
hiphop
hiv
hockey
holdings
holiday
host
hosting
house
immo
immobilien
in
industries
info
ink
institute
insure
international
investments
io
irish
jetzt
jewelry
juegos
kaufen
kim
kitchen
land
lat
lease
legal
lgbt
li
life
lighting
limited
limo
link
live
loan
loans
lol
love
ltd
maison
management
market
marketing
me
media
memorial
mobi
moda
moe
money
mortgage
nagoya
name
navy
net
net.co
network
news
ninja
nom.co
onl
online
org
partners
parts
party
pet
photo
photography
photos
pics
pictures
pink
pizza
pl
place
plumbing
plus
poker
porn
press
pro
productions
promo
properties
property
protection
pub
pw
qpon
racing
recipes
red
rehab
reisen
rentals
repair
report
republican
rest
restaurant
review
reviews
rich
rip
rocks
run
saarland
sale
salon
sarl
school
schule
science
security
services
sex
sexy
sh
shiksha
shoes
shop
shopping
show
singles
site
ski
social
software
solar
solutions
space
storage
store
stream
studio
style
supplies
supply
support
surgery
systems
taipei
tattoo
tax
taxi
team
tech
technology
tennis
tf
theater
theatre
tienda
tips
tires
tk
tm
today
tokyo
tools
top
tours
town
toys
trade
training
tube
tv
university
uno
vacations
vegas
ventures
vet
viajes
video
villas
vin
vision
voyage
watch
webcam
website
whoswho
wiki
win
wine
works
world
ws
wtf
xyz
yokohama
zone

This guide is for owners of a domain name on the infrastructure who are having a DMARC issue when using certain Google tools like Meet or Calendar.

Fix a DMARC error

To make the configuration of your domain name (with a DMARC policy of type reject) compatible with the use of certain Google services, it is necessary to add a corresponding SPF record:

• Before: v=spf1 include:spf.infomaniak.ch -all
• After: v=spf1 include:spf.infomaniak.ch include:_spf.google.com -all

To edit the SPF currently configured in the DNS zone of your domain name:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on DNS Zone in the left-hand menu.
4. Click on the action menu ⋮ located to the right of the TXT record containing the relevant SPF value:
   
5. Click on Edit.
6. Edit the field by adding include:_spf.google.com on the same line after the existing include Infomaniak, and before the ending -all.
7. Click on the Save button:
   

Refer to this Google documentation if you are looking for information on configuring Google's SPF.

This guide explains how to suspend the administrative management of a product so that no user of the Organization can use it within the Manager Infomaniak. Upon request, it is also possible to block a user of your Organization, without deleting them.

Preamble

• By blocking the management of a product:
  • Only administrators and the legal representative will be able to unlock it.
  • Users with limited rights (collaborators and clients) who have access to this product will no longer be able to manage it.
• An email is sent to the users of the Organization.

Block a product

Prerequisites

• Be an administrator or legal representative (users with limited rights (collaborators and clients) who have access to this product will not be able to do this).

To block or unblock certain products for the entire organization:

1. Click here to access product management on the Infomaniak Manager (need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the relevant product.
4. Click on Block product management:
   

Suspend emails

A Service Mail cannot be blocked in the way indicated above but it can be put into maintenance.

Prerequisites

• To be an administrator or legal representative (users with limited rights (collaborators and clients) having access to this product will not be able to do it).

To suspend email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking the red button to suspend the use of the addresses (reception is not interrupted but consultation is impossible):
   

Block a user from the Organization

To quickly block a user from the Organization in case of a security incident, contact Infomaniak support by authenticating (with the support code for example) and by justifying your request.

Thus, the main critical services, such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation, also refer to these links to block other services like messaging (IMAP / SMTP) or Web services.

To avoid blocking the user yourself but instead guide them through a procedure to secure their account, refer to this other guide.

This guide explains how to link a domain name to an Web Hosting Infomaniak.

Where is your domain name registered?…

… At Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… At Infomaniak, Different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… At Infomaniak with external DNS

If your domain name uses DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

… Elsewhere with external DNS

If your domain name has DNS records that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

… Elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).
• If the domain name is intended to be an alias for your main site, you must add the alias to your site.

This guide explains how to add, modify, or delete specific entries (records of type A & AAAA, MX, TXT, etc.) within the DNS zone of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone shown here is only valid and used if the server names are those of Infomaniak.
  • that any DNS addition or modification can take up to 48 hours to propagate.

Add a record (simple mode)

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar.
4. The currently active entries are listed in the Simple Mode table:
    
   
    
5. Click the blue button Add an entry:
    
   
    
6. Choose the desired record type (records of type A & AAAA, MX, TXT, etc.).
7. Click on Next.
8. Fill in the various fields according to your information:
   1. Under Source leave blank or enter any relevant subdomain.
   2. Under Target enter the information obtained from your external provider or any other useful indication.
   3. Leave the TTL as indicated.
9. Save the addition made.

Modify an existing record

To modify an existing DNS record:

1. Follow steps 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Edit to access the editing page:
    
   
    
4. Proceed with editing the desired information, then save your changes.

Delete an existing record

To delete an existing DNS record:

1. Follow steps 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Delete and confirm the deletion:
    
   

DNS Diagnostic

A tool available on your Manager allows you to easily correct certain problematic records. You can also use an external and free service like the one mentioned at the bottom of this other guide.

Expert mode

To edit the DNS zone in advanced (expert) mode, which notably allows you to restore a previous version of the various records, refer to this other guide.

This guide explains how to renew or restore a domain name registered with Infomaniak.

Preamble

1. You are automatically notified by email (at the address you mentioned) when one of your domain names is about to expire.
2. If this domain name is not renewed before its expiration date, it enters a redemption period during which it can still be recovered/restored.
   • The restoration fees and the duration of the redemption period are variable depending on the extension concerned.
3. Once the redemption period has elapsed, the domain name is free and can be reserved again by anyone.
   • If your domain is important for your activities, Renewal Warranty ensures that you will never lose it: Infomaniak will do everything in its power to ensure that you keep it even if you do not renew it on time.

Renew a domain name before expiration

Renewing one or several domain names follows the exact same process as renewing any other Infomaniak service. Refer to this other guide if you are looking for information on how to renew the relevant product.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. An expired domain is marked as such:
   
3. Click directly on the name assigned to the product concerned:
   
4. Click on the Restore button:
   
5. Follow the restoration steps to the end.

Troubleshoot an issue

What should you do if the domain does not appear to be visible in your account?

• Check that you are logged in with the correct user account.
• Check the DOMAIN section of the Manager and not in a section for billed or renewable products.
• Repurchase the domain name if it has not been reserved yet.

This guide explains how to transfer the domain name you own with another provider and bring it to Infomaniak. You remain the obvious owner of your domain name and manage it easily and at a lower cost.

Prerequisites

• Check that the domain name is transferable according to certain criteria:
  1. domain created or already transferred for at least 60 days
  2. valid email addresses (owner's contact details, administrator/technical contacts)
  3. domain unlocked
• Note in a safe place the different records (A / MX / TXT, etc.) contained in your domain if you will keep other services than those of Infomaniak after the transfer.
• This is about transferring a domain name that you own with a provider other than Infomaniak, so that the future management of this domain is done with Infomaniak.
  • This is not an internal transfer from one holder to another and the code to be obtained is not a code for an internal transfer with your current provider.
  • Instead, obtain the authorization code.
  • The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.
• Here are some specific guides to help you if your current Registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Hostpoint
  • Squarespace (formerly Google Domains)
  • IONOS (formerly 1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (formerly Online SAS)
  • Skiff
  • Swisscom
  • Swizzonic (formerly Switchplus)
  • Special cases:
    • .BE domain names
    • .LU domain names

Transfer the domain to Infomaniak

Once the prerequisites above have been validated:

1. Order the domain name to be transferred from Infomaniak.
2. Enter the authorization code (see the prerequisites above) when prompted during the order process.
3. Review the DNS chapter below and, if necessary:
   1. Run a DNS diagnostic to check the Domain <-> Infomaniak Services link.
   2. Run a Mail diagnostic (SPF, DKIM...) to avoid any sending or receiving issues.

Transfer of multiple domains in bulk

Once the prerequisites above are validated:

1. Order the domain names at once via this Infomaniak transfer assistant.
2. Specify the domain names and authorization codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorization codes (in 2 columns and up to 300 rows).

Transfer duration, administrative delays

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the registry of the extension; for the .FR, Afnic sets a transfer period of up to 8 days; refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the extension concerned).
2. The conditions of the Registrar you wish to leave; the latter has the possibility to object to the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and speed it up.

Note that a DNS update (see below) can take up to 24 hours.

DNS configuration (before, during, after)

• Before the transfer, your domain name is linked to various services (Mail, Web...) through its DNS.
• While the transfer is in progress, you will no longer be able to intervene on the DNS configuration until the transfer is complete.
• As it is sometimes difficult to know when this happens, you can decide in advance what DNS configuration to apply (also possible during bulk transfer):
  

For example:

1. Your domain name domain.xyz has the DNS ns1.monregistrar.com and ns2.monregistrar.com before transfer and you will only be working with Infomaniak for all email, web hosting, etc…
   • …then you don't have to do anything except choose our DNS when prompted during the transfer (same if it already has DNS, for example ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain name domain.xyz currently has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you are only moving the domain name while continuing to work with different services other than Infomaniak…
   • …then carefully note the information in your current DNS zone (A records, CNAME, etc.) because Infomaniak cannot guarantee that your current DNS zone will persist where it is currently located (check with your current registrar) and choose not to use Infomaniak DNS.
      
3. And if you don't know which DNS your domain name is currently using…
   • …query it via https://infomaniak.com/whois or another WHOIS service.
      
4. If your domain name domain.xyz already has DNS such as ns11.infomaniak.com and ns12.infomaniak.com before transfer…
   • …then you don't have to do anything except choose our DNS when prompted during the transfer.

Do you also want to transfer services such as your sites or email addresses? Check out this other guide.

This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that any DNS addition/modification may take up to 48 hours to propagate.

DNS Modification

To modify the DNS of a domain managed by Infomaniak and thus control the direction that web and mail traffic should take:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Servers from the left sidebar.
4. Click the blue button Edit DNS Servers:
   
5. If your website is hosted with Infomaniak, check Infomaniak Name Servers; otherwise, check Custom Name Servers:
   

Batch modification

To modify the DNS of multiple domain names in bulk:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Select the relevant domain names.
3. Click on ⋮ at the bottom of the screen if necessary.
4. Click on Edit DNS servers:
   

This guide explains what DNSSEC is and how this protection enhances the security of Domains at Infomaniak and the traffic they generate.

Preamble

• Each URL corresponds to an IP address, and when an internet user enters the URL of your site in their web browser, they call on a DNS server whose role is to redirect them to the IP address that corresponds to the entered domain (technically, this is called DNS resolution).
• When DNSSEC is not activated on your domain name, a malicious person could detect a flaw in a DNS server and modify the correspondence between your domain name and the IP address of your site with an IP of their choice. In such a case, the internet user who enters the URL of your site would then be redirected to another website that does not correspond to the content of your website.
• DNSSEC secures the authenticity of the response provided by the DNS server and thus guarantees to internet users that they are viewing the website they actually want to see. If a hacker attempted to modify the IP address of your domain name in a DNS server protected by DNSSEC at the time of resolution, the latter would refuse their requests, as they would not be authenticated.
• DNSSEC is therefore an additional security measure to the SSL certificate of a site, by guaranteeing to the internet user that they are accessing the site that corresponds to the entered URL, and the SSL certificate then intervenes to encrypt the exchanges between the internet user's web browser and the website's server that they are visiting.

Activate or deactivate DNSSEC

To know the availability of DNSSEC for a specific domain, refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the extension concerned).

If necessary, DNSSEC can be activated in a few clicks on domains fully managed at Infomaniak:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Activate or deactivate DNSSEC from the Dashboard of the domain:
   

Check if DNSSEC is activated

Enter the domain name to be verified on this analysis site.

Specific guide

• Configure DNSSEC with the Cloudflare CDN

This guide explains how to modify the coordinates associated with a domain name, that is, the “WHOIS” coordinates of the owner / holder / manager.

Preamble

• The particularity of domain names is that they all have an owner whose coordinates are specific to the domain itself, independent of the user account that manages the product with the host or the registry.
• These coordinates associated with the domain name are called WHOIS coordinates and indicate details such as first name, last name, postal address, email address, etc.
• They have no connection with the Infomaniak user account coordinates.
• They can be consulted online through WHOIS services (whois.infomaniak.com or whois.nic.swiss for example) and additional private coordinates sometimes exist upstream.
• This information outside of the public WHOIS is never visible and/or communicated by Infomaniak without prior authentication!
• They will always prevail in the event of a dispute regarding the ownership of a domain name, it is therefore important to keep this information up to date even if you activate Domain Privacy to hide this information.
• Any modification of WHOIS coordinates must be validated by the current contact. The latter will receive an email with a validation link valid for two days to validate the changes. The change will not be made if all actions are not fully completed and before the deadline expires!
• Depending on the extension of the domain concerned, these operations may involve fees.
• Also be aware of the guides concerning specific extensions such as the .es or the .se …

Manage WHOIS information

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on WHOIS Information in the left sidebar:
   

Next, several options are available to you under Domain Owner:

• Click the Edit button to edit the language (for certain emails) as well as the postal and telephone contact details without delay.
  
• Click the Change Owner button to modify other elements but with the necessity of obtaining the agreement of both parties before application:
  
  • Choose another contact card that already exists (this may be the case if you own other domain names)…
  • … or click the Add button to create an entirely new contact card.

You can also do this for multiple domains at once: a contact card can be linked to multiple domains; modifying a card will therefore automatically apply to all domains with the same WHOIS contact.

This guide presents the DNS Diagnostic tool, which allows you to check that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

… are correct, so that Mail traffic goes to the right place.

Introduction

• To check, the tool verifies the MX, SPF, etc. records.
• You will thus be able to detect and correct certain Mail problems, especially if they are related to DNS (technical information that, broadly speaking, determines where such and such Mail traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction will need to be done manually.

Diagnose a DNS issue

To access the DNS diagnostic for your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar.
4. Click on DNS Diagnostic in the left sidebar:
   
   • If DNS issues are detected, a red display on the table indicates it:
     1. Correct each error individually by clicking the button to the right of the concerned element…
     2. … or all errors at once.

Refer to this other guide regarding the same automatic verification process but for Web Hosting.

And if necessary, familiarize yourself with the mail-related security diagnostic.

The BIMI standard (Brand Indicators for Message Identification, brand indicators for message identification) allows companies to incorporate their logo into sent emails.

Preamble

• Infomaniak applications (and other companies around the globe - read the chapter in case of problem below) are compatible with BIMI and will display the logos next to received emails.
• Infomaniak Mail Services allow you to configure your email with your logo (read the prerequisites carefully); the benefits are numerous:
  • increased trust: recipients can visually identify your emails, thus reducing the risk of phishing.
  • brand reinforcement: a well-visible logo in inboxes reinforces brand awareness.
  • better deliverability: emails compliant with DMARC have a better chance of reaching the main inbox.

1. Create a logo

Create a logo in SVG format (Scalable Vector Graphics). This format is required as it ensures optimal quality regardless of the device or display size.

To be imported on the Infomaniak interface (read below) it must not exceed 10 Mo, but it can also be hosted on a publicly accessible secure server and you will simply need to indicate its URL for the BIMI DNS registration.

2. Obtain the VMC certificate

A verified mark certificate (VMC) is required; it certifies that you are the legitimate owner of the logo. You can obtain this certification from recognized certification authorities such as DigiCert and Entrust.

Once your VMC certificate is issued, you receive a PEM file containing the entity certificate. This PEM file includes your SVG-formatted logo along with the VMC.

3. Add the logo to the Mail Service

Prerequisites

• All the indicators of your Global Security Mail Service must be green (SPF + DKIM + DMARC)!

To access the Mail Service and set the logo of your company:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Security in the left sidebar.
4. Click on the Create button (in the BIMI section):
   
5. Fill in the requested information from the documents received (see chapter 2 above) and do not forget to save.

In case of a problem

• If the Create button in the BIMI box remains gray, make sure to check the informative messages: DMARC may exist but not be at the required rejection percentage, so adjust the parameters according to the indications.
• When there are multiple domains linked to the Mail Service, you must ensure that you have a certificate on each linked domain if you want BIMI on them.
• Note that Microsoft Outlook, Apple Mail, Thunderbird, the Mail app from Samsung, among others, have not yet adopted BIMI.

Disable BIMI

To disable BIMI, simply go to the domain name management page linked to the Mail Service and delete the corresponding TXT record.

This guide explains how to order a DNS zone from Infomaniak.

Preamble

• Having the DNS zone at Infomaniak is useful if your domain name is registered elsewhere (third-party provider/registrar) and you want to easily link this domain with Infomaniak products.
• Indeed, it is not enough to have a site domain.xyz at Infomaniak and to indicate the 2 DNS addresses of Infomaniak at the registrar of the domain name (if it is not Infomaniak) for the site to display when you type domain.xyz in a browser.
• You must add a DNS zone in the same place as the hosting to make the site work easily.
• This will also be particularly useful if the provider managing your domain name does not offer DNS zone management.
   

Order a DNS zone

To do this:

1. Click here to access the Shop Infomaniak.
2. Start a search with the name of the domain registered elsewhere.
3. Click on the action menu ⋮ located to the right of the result obtained.
4. Select Order a DNS zone:
   
5. Complete the purchase.
6. Once added to your Manager, the zone can be edited.

This guide explains add a new domain name to a website Infomaniak.

Preamble

• When you add a new domain name to a website, we talk about related area but also of aliases.
• An alias domain in this case is an additional domain name, also linked to an existing site.
  • To make the website domain.xyz be reachable with a whole other domain name like private.abc e.g., add private.abc as the alias of the website.
  • Second example, so that the site domain.xyz can also be reached with www. domain.xyz, it must be added as an alias to the domain domain.xyz In this example, domain.xyz is the parent site of the alias www.domain.xyz In general, the alias www is already added automatically and now...

Add an alias to an existing site

Prerequisites

• If the domain name (intended to become alias) or its DNS area is managed by Infomaniak, everything is OK. If not:
  • Domain name registration A must point to Infomaniak.
  • To simplify, you canentrusting the management of the domain to Infomaniak.
• It is also necessary that the future alias is not already so, in which case it will have to be the disconnect from the current site in advance (i.e. synonym).

To add an additional domain that will be linked to your website:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Then click on the chevron ‍ to develop the game Areas of this site.
4. Click on the button Add Domain:
   
5. Enter the domain name(s) to be added, separating them by the key Enter.
6. If the alias or its DNS area is managed by Infomaniak, it is possible to automatically update DNS entries In the opposite case, make any changes to your registrar or transfer domain name management to Infomaniak.
7. If you have an SSL certificate like Let's Encrypt e.g. you can ask the update here to include the new names.
8. Click on Validate to complete the procedure:
   

To define the alias as the main domain, take note of this other guide.

This guide explains how‍ to create subdomains on an existing Infomaniak hosting, using a .htaccess file.

Preamble

• The hosting can be on a Shared Web Hosting offer or on a Cloud Server but this function is impossible with a Starter hosting.
• Subdomains can be added very easily to your current hosting since you have 20 sites per hosting (sites = subdomains) included in the base offer.
• If you do not wish to use this available site volume, you can follow the method below.
   

Create a subdomain as a shortcut

The subdomains created in this way help to organize a hosting. For example, the address vlog.domain.xyz will be a shortcut for the address domain.xyz/vlog. In other words, the address vlog.domain.xyz will redirect to the folder vlog which must be located at the root of the website domain.xyz. In this example, vlog is the subdomain of domain.xyz.

1. Add the subdomain as an alias for your website

To do this:

1. Follow the alias addition procedure but please read points 2 and 3 below.
2. In the field to add the linked domain, enter the full address of the subdomain (e.g. vlog.domain.xyz).
3. If your domain or its DNS zone is managed by Infomaniak, enable the following two options: Update the DNS records for this domain and Replace existing entries ; if that is not the case, create a A record with your registrar with the following information:
   • field: the full URL address of the subdomain (e.g. vlog.domain.xyz)
   • target: the IPv4 address (A record) of your site (refer to this other guide to find the A record of your site)

2. Modify the .htaccess file of your website

Using your FTP software/client or the FTP Manager, add and adapt the following code in the .htaccess file located at the root of your website:

RewriteCond %{HTTP_HOST} ^(.*)\.domain\.xyz [NC]
RewriteCond %{DOCUMENT_ROOT}/%1/ -d
RewriteCond %1::%{REQUEST_URI} !^(.*?)::/\1/?
RewriteRule "^(.*)$" "%{DOCUMENT_ROOT}/%1/$1" [L]

Explanation for the third line: https://stackoverflow.com/a/15981056

Replace on the first line:

• domain with your domain name
• xyz by the extension of your domain name (ch, fr, etc.)

Now, the address vlog.domain.xyz should display the content of the vlog folder located at the root of your website. If this is not the case, check that the vlog folder actually exists at the root of your website.

This guide explains how to add or modify one or more A and AAAA type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Introduction

• This type of record allows a domain name to point to a static IP address (usually a server), type A for IPv4 and AAAA for IPv6.
• This is the method generally used to redirect your domain name to the IP address of the web server where your website is hosted. Moreover, this type of pointing is used automatically to link your domain name with your website if both are in the same place and in the same Infomaniak Organization.
• You should only modify this type of record if you have a specific configuration to implement (e.g., pointing a subdomain to an external application).

Modify the DNS zone

Refer to this other guide to manage this type of record in a DNS zone.

This guide details the specifics of the .swiss domain extension, which is subject to particular conditions.

Preamble

• Previously reserved for companies, registration to obtain a .swiss is now open to individuals and sole proprietorships not registered in the commercial register.
• You can now submit your registration request to increase your chances and secure your surname or brand.
• By submitting your request now, Infomaniak will immediately submit your request to the Federal Office of Communications for review.
• As for company registrations, they are not immediate and the waiting period of several weeks is independent of Infomaniak. Your requests will be denied if they do not meet certain conditions.
  • Learn more: nic.swiss and dot.swiss

Reserve your .swiss domain

Beyond a unique opportunity to reserve your surname or brand:

• Unlike the .ch which is accessible to everyone, the .swiss extension is subject to validation by the Federal Office of Communications (OFCOM).
• The .swiss certifies your presence in the Swiss market and sends a strong and credible signal to your Swiss and international partners.
• Get 2 email addresses with your .swiss domain for free by ordering a standard kSuite user which includes all productivity applications and 15 GB of kDrive storage.
• Infomaniak offers the best rate for the .swiss, including after the first-year promotion.

The complete conditions for individuals and sole proprietorships are specified during the order, however:

• It is necessary to be a natural person residing in Switzerland or a Swiss national.
• Swiss nationals living abroad can also apply for a .swiss for private, charitable, or associative purposes.
• The desired .swiss domain must contain one of the following elements with respect to the person submitting the registration request:
  • one of the official names or other names registered in the civil registry
  • one of the first names
  • a surname
  • a registered partnership name
  • a name received in a religious order
  • a stage name under which the person is known
  • a name related to a distinctive sign (e.g., a registered trademark) on which the applicant has rights

This guide presents commands that can be executed to test a connection or a network and thus specify the source of a potential error more precisely.

Perform a Telnet...

TELNET allows you to test the connection to a server without considering all the additional settings of a mail or FTP application in order to determine the origin of a problem. If the connection does not go through on an SMTP server, you will need to check, for example, if your firewall is not blocking port 587 or 465.

... on macOS

1. Search for Network Utility.
2. Go to the Ping, Lookup, or Traceroute tab depending on what you want to test.
3. You can also use a Terminal type application (command line interface, CLI / Command Line Interface) on your device and, depending on what you want to test, enter:
   traceroute [server]
nc [server] [port]
   Replace [server] with the server name or its IP address, the same for [port]...

... on Windows

Enable Telnet if necessary.

1. Use a Terminal type application (command line interface, CLI / Command Line Interface) on your device, for example by typing Run then cmd.
2. In the window that opens, depending on what you want to test, type:
   tracert [server]
telnet [server] [port]
   Example: telnet mail.infomaniak.com 587 (allows you to test the SMTP port if your software/email client does not allow sending emails)...

... on Android

1. Use the application Simple Telnet Client which allows you to test very simply via 2 fields to fill in (for example mail.infomaniak.com and port 143 or 993)...

Perform a PING

PING allows you to know if a machine is accessible via the Internet. You can also check with this tool if you are indeed addressing the correct machine, for example during a DNS change, by looking at the IP address obtained. It is possible to perform a ping on a domain name, a hostname or an IP address.