Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide helps you resolve an email sending issue when your email is managed by Infomaniak but your website is with another provider (like Wix, for example), especially if you receive error emails mentioning SPF when writing to Gmail or similar addresses.
Check the Configuration
The tool Global Security (click here) informs you of any configuration inconsistencies in your Mail Service.
The DNS Diagnostic tool (click here) also detects possible inconsistencies in the DNS zone of your domain name but it only analyzes it when it is with Infomaniak (meaning when your domain name points to Infomaniak's DNS servers).
Wix: Add or Correct SPF
To add an SPF as a TXT record on the Wix interface:
- log in to your Wix interface
- click on the icon with your initials or your avatar at the top right
- click on Domains
- click on the action menu â‹® to the right of the relevant item
- click on Manage DNS records in the dropdown menu
- click on + Add a record in the TXT (Text) section
- enter the following information:
hostname → leave empty value (to copy-paste entirely) → v=spf1 include:spf.infomaniak.ch -all
TTL → leave the current indication
- validate and wait a few hours for the change to take effect
Read this guide (click here) if necessary.
Jimdo: Add or Correct SPF
To add an SPF as a TXT record on the Jimdo interface:
- log in to your Jimdo interface
- if necessary, select the relevant site
- click on Edit to enter editing mode
- choose Domains & E-mails > Domains in the menu
- click on the relevant domain
- under TXT Record, add this:
(to copy-paste entirely) → v=spf1 include:spf.infomaniak.ch -all
- validate and wait a few hours for the change to take effect
This guide explains how to transfer data (Web, Mail, Domain) currently hosted by Swisscom to Infomaniak. As a reminder, Swisscom will discontinue its hosting offer at the end of May 2024. The first year of Web + Mail hosting (learn more) is free for Swisscom customers who choose to switch to Infomaniak!
No time to migrate your services? Launch a free tender to find an Infomaniak partner who will take care of everything.
Transfer your Swisscom services to Infomaniak
To avoid interrupting your website and emails, migrate your services in the order listed above.
Why join Infomaniak?
By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. In addition, the linkage of your domains will be automatic with your website and email address. You will not need to manually configure the DNS of your domains with another registrar.
Learn more about Infomaniak
This guide details the allowed and valid characters when you need to create an email address (up to 64 characters) within an Infomaniak Mail Service.
username.mail @ domain-name.xyz
Some characters may be prohibited or allowed, but they are not the same characters depending on whether they are before or after the @ symbol, as in username.mail@domain-name.xyz
for example.
To understand the possibilities offered at the level of the domain name itself (distinct part domain-name.xyz
which comes after the @ symbol), read this guide.
In the part representing the user's email address (distinct part username.mail
which comes before the @ symbol), Infomaniak allows certain characters as defined below.
International Standards
Providers like Infomaniak may restrict the use of certain characters when creating email addresses, even though they are allowed by the RFC (Request for Comments) #5321 and #5322 in particular.
Here's what can be used or not in the part preceding the @ symbol of an email address:
Prohibited Characters | Only Allowed Characters |
---|---|
period (.) when used as the first or last character or consecutively ("anna.alpha" is allowed but "anna..alpha" is not) | |
@ symbol | A-Z |
space | 0-9 |
exclamation mark (!) | hyphen (-) |
number sign (#) | underscore (_) |
dollar sign ($) | |
percent sign (%) | |
caret (^) | |
ampersand (&) | |
asterisk (*) | |
opening parenthesis (( ) | |
closing parenthesis ( )) | |
equals sign (=) | |
opening bracket ([) | |
closing bracket (]) | |
opening chevron (<) | |
closing chevron (>) | |
comma (,) | |
quotation marks (") | |
slash (/) | |
semicolon (;) | |
question mark (?) | |
all non-ASCII characters | |
all non-printable characters such as those from the ASCII character set less than 32 (e.g., control characters) |
This guide explains how to suspend the administrative management of a product so that no user can use it within the Infomaniak Manager.
Prerequisites
- be an administrator or legal representative (users with limited rights such as collaborators and clients will not be able to do this)
Block a Product
To block or unblock specific products for the entire organization:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Go to the product you want to block
- Click on Manage on the product's dashboard
- Click on Block Product Management
By blocking the management of a product:
- only administrators and the legal representative can unblock it
- users with limited rights such as collaborators and clients who have access to this product can no longer manage it
An email is sent to the users of the organization.
Suspend Emails
A Mail Service cannot be blocked as indicated above, but it can be put in maintenance mode.
To suspend email addresses:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Select Mail Service (under Collaborative Tools)
- Click on the name of the relevant object in the displayed table
- Click on Manage
- Click on Enable Maintenance
- Confirm by clicking the red button to suspend the use of the addresses (receiving is not interrupted but access for viewing is not possible)
This guide explains how to link a domain name to an Infomaniak Web Hosting.
Where Is Your Domain Name Located?
At Infomaniak, Same Customer Account
If your domain name is registered with Infomaniak and it is in the same customer account as the website, then there is nothing to do.
- Check and correct any potential errors using this guide (click here)
At Infomaniak, Different Customer Account
If your domain name is registered with Infomaniak but in a different customer account than the website, then:
- edit its DNS zone by specifying the site's IP address in the form of A record and wait a maximum of 48 hours
OR
Elsewhere, with External DNS
If your domain name is registered with another registrar and the DNS is not from Infomaniak, then:
- Edit the current DNS zone (if necessary, consult the provider's help) by specifying the site's IP address in the form of A record and wait a maximum of 48 hours
OR
- Change the current DNS (if necessary, consult the provider's help) by specifying ours (this implies having a DNS zone with Infomaniak; it will be configured correctly, but you will need to check and correct any potential errors using this guide)
Elsewhere, but You Want to Bring It Back
If your domain name is registered with another registrar and you want to bring it to the same place as your Infomaniak email:
- transfer the domain name to Infomaniak (it will be configured correctly, but you will need to check and correct any potential errors using this guide)
If the domain name is intended to be an alias of your main site, you need to add the alias to your site.
This guide explains how to add, modify, or delete specific entries (records like A & AAAA, MX, TXT, etc.) within the DNS zone of a domain registered with Infomaniak.
Prerequisites
- Own a domain name with Infomaniak or at least a DNS zone
- Understand the operation of a domain and a DNS zone before modifying the latter
Add a record (simple mode)
To configure services associated with the domain and allow proper resolution of domain names to corresponding resources (such as external websites, third-party mail servers, etc.):
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon in the upper right corner of the interface (or navigate through the left sidebar menu, for example)
- Select Domains (universe Web & Domain)
- Click directly on the name of the object in question in the displayed table
- Click on DNS Zone in the left sidebar menu
- The currently existing entries are listed in the Simple Mode table:
- Click the blue Add an entry button:
- Choose the desired record type
- Click Next
- Complete the various fields according to your information:
- Leave Source blank or enter any relevant subdomain
- In Target, enter the information obtained from your external provider or any other relevant details
- Leave the indicated TTL (learn more about propagation time)
- Save the added entry
Modify an existing record
- Follow steps 1 to 6 above
- Click on the action menu â‹® to the right of the record to be modified
- Click on Edit to access the editing page:
- Proceed to edit the desired information, then save your changes
Delete an existing record
- Follow steps 1 to 6 above
- Click on the action menu â‹® to the right of the record to be modified
- Click Delete and confirm the deletion:
DNS Diagnostic
A tool available in your Manager allows you to easily correct some problematic records.
Expert mode
To edit the DNS zone in expert mode, which allows, among other things, to restore a previous version of various records, click here.
This guide explains how to renew or restore a domain name registered with Infomaniak.
Renewal of a domain name
You will be automatically notified by email when a domain name is nearing its expiration date.
To renew a domain name that is about to expire, please read this guide (click here).
Restoring a domain name
If a domain name has not been renewed before its expiration date, it enters a redemption period during which it is still possible to recover/restore it.
The restoration fees and the duration of the redemption period are variable depending on the extension in question.
To restore a domain during its redemption period:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Select Domains (under Web & Domain universe)
- Click on the name of the relevant object in the displayed table
- Click on the Restore button
- Complete the procedure
What to do if the domain does not seem to be visible in your account?
- Verify that you are logged in with the correct user account
- Check in the DOMAIN section of the Manager and not in a section for billed products or renewals
- Repurchase the domain if it has not been reserved since
Ensuring Renewal
If your domain is important for your activities, Renewal Warranty offers you the assurance of never losing it, without any interruption. With this guarantee, Infomaniak will do everything in its power to ensure that you keep it even if you don't provide updates on time for its renewal.
This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.
DNS Modification
Modifying the name servers (DNS) of a registered domain allows you to control how this domain is associated with online services such as websites, mail servers, or other network services.
To modify the DNS of a domain managed by Infomaniak:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- choose Domains (universe Web & Domain)
- click on the name of the object in the displayed table
- click on DNS Servers from the left sidebar menu
- click on the blue button Modify DNS servers
- if your website is hosted with Infomaniak, check Infomaniak Name Servers; otherwise, check Custom Name Servers
Batch Modification
To modify the DNS of multiple domains in bulk:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- choose Domains (universe Web & Domain)
- select the relevant domain names
- click on â‹® at the bottom of the screen if necessary
- click on Modify DNS servers
This guide explains what DNSSEC is and how this protection enhances the security of Domains at Infomaniak and the traffic they generate.
What is DNSSEC for?
Each URL corresponds to an IP address, and when a user enters your site's URL into their web browser, it calls on a DNS server whose role is to redirect them to the IP address that corresponds to the entered domain (technically, this is called DNS resolution).
When DNSSEC is not enabled on your domain name, a malicious person could detect a vulnerability in a DNS server and change the correspondence between your domain name and the IP address of your site to an IP of their choice. In such a scenario, the user entering your site's URL would be redirected to another website that does not match the content of your website.
DNSSEC secures the authenticity of the response provided by the DNS server, thus ensuring to users that they are actually accessing the website they intend to visit. If a hacker tries to modify the IP address of your domain name in a DNS server protected by DNSSEC during resolution, the server would reject their requests since they wouldn't be authenticated.
DNSSEC is therefore an additional security layer to a site's SSL certificate. DNSSEC ensures that users are directed to the website corresponding to the entered URL, and the SSL certificate comes into play to encrypt the exchanges between the user's web browser and the web server of the site they are visiting.
Enable DNSSEC
DNSSEC is available and already activated for the vast majority of domain name extensions at the time of purchase.
If necessary, it can be activated in a few clicks for fully managed domain names at Infomaniak:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate using the left side menu, for example)
- choose Domains (universe Web & Domain)
- click on the name of the relevant object in the displayed table
- enable DNSSEC from the Domain Dashboard:
If the DNS zone for your domain is managed by another registrar, you will need to provide technical information provided by them. If the information entered is incorrect, your domain name will no longer be accessible. Therefore, we recommend transferring the complete management of your domain to Infomaniak before enabling DNSSEC if you are not familiar with these procedures.
Check if DNSSEC is enabled
The propagation of DNSSEC with the registry can take several hours before it becomes effective.
Enter the domain name to check on this analysis site.
Learn More
This guide explains how a domain name and a DNS zone work.
3 basics to understand
- When you browse a website like https://www.abc123.xyz for example, abc123.xyz is the domain name
- Each domain name has DNS (Domain Name System), which allows indicating where (with which provider, for example) the DNS zone
- The DNS zone then allows entrusting the management of different services related to the domain name to different providers. For a single domain name, it is for example possible to entrust Web hosting to provider X (via the "A" record) and Mail Service to provider Y (via the "MX" record)
In the case of Infomaniak, the DNS are generally in the form of nsXX.infomaniak.com and nsXX.infomaniak.com (XX like 11 or 12 for example). You can change the DNS of your domain name, as well as modify the "inside" of these DNS, i.e., modify the DNS zone of a domain name.
Administratively speaking
- Each domain name is reserved and managed by a registrar. For example, Infomaniak is a registrar, one of the cheapest in Switzerland
- The DNS of a domain name are configured with the registrar who manages the domain name
- The DNS zone can be managed by the registrar or another provider
- Web hosting and Mail Service can be handled by any hosting provider
In the most complex case, it is possible to have 1 different provider for the following services: domain name registration and DNS management, DNS zone management, Web hosting, Mail Service.
As a registrar and hosting provider, Infomaniak can handle the management of all these services. It's the simplest solution.
For your information:
- an MX record allows to point a domain name (domain.xyz for example) to a mail server
- an A record allows to point a domain name (domain.xyz for example) or a subdomain (example.domain.xyz for example) to a web server with a static IP address (otherwise you would have to constantly edit the A record to enter the new IP address - read this guide (click here) about this)
Some possible situations
Examples and fictitious names
All services are with Infomaniak | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Infomaniak | so DNS zone must contain A record | 123.45.67.8 for example |
Mail hosted by | Infomaniak | so DNS zone must contain MX record | mx-mail.maniak for example |
All services are with Infomaniak except mail | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Infomaniak | so DNS zone must contain A record | 123.45.67.8 for example |
Mail hosted by | Medical Service | so DNS zone must contain MX record | med-mx.net for example |
All services are with Infomaniak except the website | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Infomaniak | so DNS zone must contain MX record | mx-mail.maniak for example |
No services exist with Infomaniak except the domain name | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns.privateDNS.org... | so DNS zone must exist with | Private DNS |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Medical Service | so DNS zone must contain MX record | med-mx.net for example |
No services exist with Infomaniak except the DNS zone | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Medical Service | so DNS zone must contain MX record | med-mx.net for example |
No services exist with Infomaniak except mail | |||
---|---|---|---|
Domain name | domain.xyz | registered with | GoMamie |
Domain name DNS | ns.privateDNS.org... | so DNS zone must exist with | Private DNS |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Infomaniak | so DNS zone must contain MX record | mx-mail.maniak for example |
etc.