Thank you for choosing kDrive the independent and privacy-respecting solution for collaborating, sharing and accessing your data from all your devices. Your data is encrypted, continuously backed up and exclusively hosted in Switzerland.

Collaborative storage on a 100% Swiss Made cloud

• Discover kDrive in video (the interface has evolved since)

Getting Started

• Synchronize kDrive across different devices
• Manage the kDrive Lite Sync option (macOS)
• Manage the Lite Sync option kDrive (Windows)
• Install kDrive on Linux
• kDrive Folders (personal, common, shared)
• Select the kDrive folders to sync
• Edit an Office file type on kDrive (Word, Excel, PowerPoint)
• kDrive subscription via Apple iOS
• Manage kDrive storage space
• Search for data on kDrive

Share your data

• Manage kDrive drop boxes
• Customize kDrive shares and deposits
• Share data from kDrive (web interface)
• Share data by email from kDrive (web interface)

Fill your kDrive

• Import external data to kDrive
• Import data to kDrive (iOS) or just the iPhone photos automatically
• Import photos to kDrive (Android)
• Import data to kDrive without the kDrive app
• Import data to kDrive via WebDAV
• Connect to kDrive via WebDAV
• Access kDrive files locally and online
• Scan documents with kDrive (iOS / Android)

For multiple users

• Manage a kDrive user's rights
• Manage folder and subfolder access permissions
• Manage kDrive users
• Manage multiple kDrive (iOS / Android)
• Manage multiple kDrive (macOS / Windows)
• Copy certain data between kDrive accounts you have access to

Go further with kDrive

• Modify an existing kDrive offer
• Manage kDrive categories to organize data
• Synchronize Joplin notes via WebDAV with kDrive
• Synchronize Qnap with kDrive
• Synchronize Synology with kDrive
• Record a kMeet meeting on kDrive
• Export the attachments of an email from Mail
• Export an email to kDrive
• Add an attachment to an event in Calendar

For advanced users

• Move the local kDrive location
• Rename a kDrive
• Display kDrive statistics and activity report

In case of issue

• Resolve a kDrive block (antivirus, firewall, etc.)
• Resolve a kDrive sync conflict
• Resolve a kDrive synchronization issue
• Fix a kDrive issue on Android device (don't kill my app)
• Fix an error with the Lite Sync plugin on macOS
• Clear the browser cache
• Clear the cache of the kDrive mobile app
• kDrive application version (macOS / Windows / Linux)
• Restore a kDrive file to a previous version
• Restore a deleted kDrive file
• Force kDrive to sync hidden and excluded files
• Allow access to your products / Complete a support request
• Display kDrive debugging information

Learn more about kDrive

• kDrive data security
• kDrive data analysis

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about an Infomaniak product

This guide explains how to import external data (files, folders, etc.) into your kDrive using the WebDAV protocol.

Preamble

• Refer to this other guide if you are looking for information on how to copy specific data from one kDrive to another when your user has access to both kDrive accounts.

Import external data via WebDAV

To access the import tool, where the data needs to be imported:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the kDrive in question from the dropdown menu on the left sidebar.
4. Click on General in the left sidebar.
5. Click on Import external data:
   
6. Click the blue Start button.
7. Click on WebDAV.
8. Fill in the required information based on the source (especially the WebDAV address you have - obtained from the source).
9. Select the destination kDrive and the desired location to store the imported data.
10. Click on Start:
    

Example: copy data from an external kDrive to the Organization

To import a kDrive that would be outside of the Organization in which your destination kDrive is located, you must enter the following information at point 9 above (your credentials will be used exclusively to import your data; they will be immediately deleted at the end of the process):

• Username: email address to log in to the Infomaniak user account
• Password: application password if two-factor authentication is enabled or‍ the one from your Infomaniak user account if you have not enabled 2FA
• Entry point: direct access to kDrive (refer to this other guide regarding the kDrive ID for the connection URL)
  • It is possible to choose a subfolder as the source folder, by combining the kDrive ID and the desired folder by entering for example https://IDkDrive.connect.kdrive.infomaniak.com/My/Subfolder or https://IDkDrive.connect.kdrive.infomaniak.com/MykDrive/My/Subfolder

This guide provides instructions for connecting to kDrive using the WebDAV connection protocol.

Preamble

• Connecting via WebDAV allows, among other things…
  • … to use your preferred WebDAV application instead of the official kDrive application (only solution if the latter is unavailable on your OS, for example macOS 10.14.6)
  • … to use kDrive as a synchronization base for a tool that would allow this via WebDAV (e.g., Joplin).
  • … to access kDrive from your operating system's file manager.

Get the identifier (kDrive ID)

To find out your kDrive ID:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. The kDrive file structure appears in the left sidebar.
3. The URL https://kdrive.infomaniak.com/app/drive/123456 displayed at the top of your browser contains a number:
   

This number (in the example 123456) is your kDrive identifier (IDkDrive).

You will therefore need to write https://IDkDrive‍.connect.kdrive.infomaniak.com whenever necessary (https://123456.connect.kdrive.infomaniak.com for example as a WebDAV address).

Connect to kDrive via WebDAV…

... on Windows

To do this:

1. Open the File Explorer from the taskbar or the Start menu.
2. Select This PC from the left pane.
3. In the Computer tab, select Add a network location:
   
4. Click on Next.
5. Click on Choose a custom network location:
    
6. Click on Next.
7. Enter the server address: https://IDkDrive.connect.kdrive.infomaniak.com
8. Click on Next.
9. For the account settings, use the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
10. If desired, click the box to save the connection information.
11. Enter a name for this connection or leave the default indication.
12. Click on Finish.
13. Two folders will appear, one containing deleted files & folders, the other with the name of your kDrive and containing your data.

... on macOS

For a macOS computer, follow the Apple instructions, which may result in this:

1. Click on the Go menu from the Finder.
2. Click on Connect to Server:
   
3. Enter the server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
4. Click on Connect:
   
5. Confirm the connection by clicking the blue button.
6. Enter the following information:
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
7. If desired, click the box to save the connection information.
8. Click on the blue button to connect:
   
9. Here it is, the kDrive content is displayed on the Finder:
   

... on Linux (Gnome)

To do this:

1. Open Files.
2. In the sidebar, click on Other location.
3. In the Server Connection field, enter davs://IDkDrive.connect.kdrive.infomaniak.com
4. Click on Connect.
5. For the account settings, use the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
6. Click on Connect.

... with a Windows software

Use the software RaiDrive for quick access to your hosted data. Fill in the fields as shown in the image below:

... with a Windows or macOS software

Use the software Cyberduck for quick access to your hosted data:

1. Open Cyberduck.
2. In the software menu, go to Bookmark then to New bookmark.
3. Choose the protocol WebDAV (https).
4. Enter the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
   • Download folder: the folder where downloaded files will be stored

Direct WebDAV connection URL to a specific folder

To facilitate a direct connection via WebDAV to a specific folder, you can use the following URL:

https://XXXXXX.connect.kdrive.infomaniak.com/Common documents/folder-name

This simple method allows you to quickly access the desired folder without manually navigating the directory structure. You just need to replace « folder-name » with the exact name of the targeted folder to establish a direct and secure connection via WebDAV.

This guide explains how to store the database of Joplin on your kDrive Infomaniak and connect your various devices via the WebDAV protocol. You thus keep your notes safe in a storage medium located in Switzerland.

Preamble

• Joplin is a free and open-source note-taking tool that allows you to organize all your notes within folders and access them from any device (computer, mobile device, etc.)
• Joplin will store several of its configuration files, so to avoid cluttering your kDrive directories, it is recommended to create a dedicated folder in your personal directory on kDrive, with a simple folder name like "joplin", for example, and then specify it at the end of the WebDAV link in step 7 below:
  

Set up Joplin to use kDrive via WebDAV

Prerequisites

• Download Joplin
• Know your kDrive identifier (kDrive ID).

The example below is essentially the same for all versions of Joplin:

1. Open the Joplin application.
2. Click on the menu at the top left:
   
3. Click on Settings:
   
4. Click on Synchronization.
5. Press the menu to select a target.
6. Select the **WebDAV** mode:
   
7. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com/joplin (or /folder-name — read the preamble above)
   2. Username: email address used to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you haven't enabled 2FA
8. Click on the synchronization test and wait for the connection confirmation below:
   
9. Tap on the top left to return to the previous menu and tap on Synchronize to create files on kDrive:
   
10. Go back to your notes to start working.

This guide details the various ways to access kDrive once the my kSuite offer has been subscribed to.

There are three ways to view, add and modify files on kDrive from a computer:

1. From a web browser…
2. From the **kDrive** app available on computer and mobile device…
3. By setting up a WebDAV connection

1. From a web browser

To access the Web app kDrive (online service kdrive.infomaniak.com):

1. Click here to access the Infomaniak Manager.
2. Click on the icon ‍ in the top right corner of the interface.
3. Choose kDrive.

2. From the kDrive app

To access kDrive from a mobile or desktop app:

1. Install kDrive for your device.
2. Open the application.
   1. If it is the desktop app, left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
   2. Refer to this other guide for more information.

3. Via WebDAV

This multiplies the possibilities of connecting to your data, notably via the WebDAV application of your choice.

This guide provides instructions to synchronize kDrive with a NAS Qnap (or vice versa) using the WebDAV protocol found in the HBS 3 Hybrid Backup Sync application.

Prerequisites

• Have a Qnap NAS accessible from the Internet.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and Qnap via HBS 3

To do this:

1. Log in to the Qnap NAS administration interface (QTS).
2. If necessary, download and install the app HBS 3 Hybrid Backup Sync.
3. Open HBS 3.
4. Go to Sync from the left menu.
5. Create a synchronization task (Two-way Sync Job).
6. Select WebDAV from the list of Cloud providers:
   
7. For the account settings, use the following information:
    
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
8. Select the local and destination folders:
   
9. Customize the task frequency.
10. Finish the assistant.

This guide explains how to import (once only) into kDrive data (files, folders, etc.) from an external cloud, such as your previous provider's, for example Dropbox or Microsoft.

Prerequisites

• Have a kDrive or kSuite offer.
• Have sufficient permissions within kDrive or kSuite.

Specific guides

Click on the link corresponding to your current host:

• Apple iCloud: complete guide to migrate data from iCloud to Infomaniak
• Google Drive: complete guide to migrate data from Google Drive to Infomaniak
• Google Photos: complete guide to migrate photos from Google Photos to Infomaniak

Guides for any other external cloud provider

For example:

• Dropbox
• OneDrive
• OwnCloud
• NextCloud
• Any device with a WebDAV service, including kDrive externe (refer to this other guide)
• Other kDrive to which your user account has access (except for "external" type access)

Data not imported

• The data shared with you is not imported.
  • Only the data that truly belongs to you will be imported.
• The Google documents of type Gdocs, Sheets, Slide, etc. …
  • … are not imported during a Dropbox import.
  • … are converted by Google when these files are downloaded from Google Drive on macOS/Windows.
  • … are not converted when they are copied from the local directory of Google Drive to the local directory of kDrive. Therefore, it is imperative to download the files from the web version of Google Drive.
• The Dropbox Paper documents.
• The share links Dropbox, visible here.
• The files shared individually from Dropbox, visible here (however, shared folders and common documents will be imported).‍

To proceed with data import:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant kDrive from the dropdown menu on the left sidebar.
4. Click on Import external data under General:
   
5. Click on Start.
6. Select the relevant service (refer to the last chapter at the bottom of this guide).
7. Choose the location where the imported files will be stored.
8. Enter any required information and click the blue Start button:
   
9. Enter any requested information and click the blue Continue button.
10. Finish the assistant.
11. Wait while the data is being imported.

Manage the ongoing import

To track ongoing imports, return at any time to the page mentioned in point 5 above.

To **stop** an ongoing import, click on the action menu to the right of the import listed on the page and choose to cancel (in case of voluntary interruption, a report is sent by email to the administrator).

Check your imported data immediately after the operation.

This guide provides instructions to synchronize kDrive with a NAS Synology (or vice versa) via the WebDAV protocol found in the Cloud Sync application.

Prerequisites

• Have a Synology NAS accessible from the Internet.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and Synology via Cloud Sync

To do this:

1. Log in to the Synology DiskStation Manager (DSM).
2. If necessary, download and install the app Cloud Sync from the Package Center.
3. Open Cloud Sync.
4. Click on the + at the bottom left to add a Cloud.
5. Select WebDAV at the bottom of the list of available Clouds:
   
6. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   2. Username: email address to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
7. Choose the local folder, destination and desired synchronization type:
   
   • Bidirectional: changes made will be reflected in both directions.
   • Download only remote changes: ideal for backing up a kDrive to your NAS.
   • Download only local changes: ideal for backing up data from your NAS to a kDrive.

This guide explains how to securely and easily transfer files between Web Hosting and/or Cloud Server.

Preamble

• The FXP (File Exchange Protocolis a method for transferring files directly between two FTP servers without the data passing through the local client.
• Using the FTP PORT and PASV commands, it allows for a connection to be established between the two servers for faster and more efficient file transfer, thus saving bandwidth.
• However, this method may present security risks if the connections are not secured by FTPS, and it requires a more complex configuration compared to traditional FTP transfers.

Transferring data between servers

For example, you can use CrossFTP, a multi-platform software that allows you to perform FXP (as well as FTP, SFTP, WebDav, S3, OpenStack Swift).

This guide details the various identifiers that you will need to use with Infomaniak, as well as what happens if one of the passwords is changed.

Preamble

1. Like many other online services, you signed up with Infomaniak using a personal email address.
2. This personal email address serves as your login identifier when you want to access Infomaniak services.
3. This login identifier has its own password (set when you created your Infomaniak user account – your personal email address, see above).

There is no link between…

• … this identifier/password pair described in points 1/2/3 above…
• … and the email addresses that you have created or obtained subsequently with Infomaniak.

A link could exist if the address is identical (for example, you signed up with the email address toto@abc.xyz and you also manage this same email address with Infomaniak) but even in this case, the password will very likely be different — once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

Login ID / email address

Enter the login identifier when…

• Whether it be on mail.infomaniak.com or in the Infomaniak Mail application, it is essential to log in with:
  • the identifier of your Infomaniak user account,
  • and its password.
• ⚠️ This will NOT work if you enter an email address and its password directly (unless a user account exists with exactly the same address and password).

Enter an email address when…

• In an email software or client (like Microsoft Outlook, Apple Mail, etc.), you must enter:
  • the email address you wish to view,
  • and the associated password.
• ⚠️ This will NOT work if you use the password for the Infomaniak interface, as it is very likely different!

Solving a connection issue

There is no need to contact Infomaniak Support (which does not have any of your passwords) if…

1. … you are unable to log in to interfaces such as mail.infomaniak.com or manager.infomaniak.com due to an incorrect password…
   1. The only solution is the password reset.
2. … you are unable to connect your email address to your email software or client (such as Microsoft Outlook, Apple Mail, etc.) due to an incorrect password:
   1. Test the email address / password pair to check if an error is detected.
   2. Reset the email password if necessary.

To remember

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access:
  • … to Mail https://mail.infomaniak.com
  • … to the Manager https://manager.infomaniak.com
• 1 password for each email address hosted at Infomaniak.

These two pieces of information can be the same or different, depending on your choice. And if you change one, it will not necessarily change the other, unless both have been unified (this will be indicated to you – see below).

When are passwords unified?

Let's say that within the Mail Service that you own in your Infomaniak account, you create an email address named julie@entreprise-familiale.xyz (password 123-Abc).

If then an Infomaniak account…

• ... is created with the same address (julie@entreprise-familiale.xyz – password does not matter)…
• … is the only account to access the email address julie@entreprise-familiale.xyz via mail.infomaniak.com…
• … has the necessary permissions to change the password for this email address…

… then the password unification will be offered when you attempt to change the password of this email address from the relevant Infomaniak account.

And what about the other credentials?

Purchasing other Infomaniak products requires obtaining other credentials, such as those needed for FTP, MySQL, SSH, WebDAV, etc., but these credentials are entirely independent of the two types described above.