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Understanding the different Infomaniak identifiers
This guide details the two main types of identifiers. They are distinct, even if the email address can be the same.
Infomaniak Account vs Email Address
Here is a summary of these 2 types of identifiers:
| Type of identifier | Usage | Where to use it | Associated password |
|---|---|---|---|
| Infomaniak Account (login identifier) | Access all of your Infomaniak services. | Password set when creating the user account. ⚠️ Different from the password of your email addresses. | |
| Email address hosted with Infomaniak | Send and receive emails. |
| Password specific to each email address. ⚠️ Different from the Infomaniak account password. |
What to do in case of connection issues?
It is not necessary to contact Infomaniak Support (who does not have any of your passwords)…
- Issue with the Infomaniak account? Reset the account password.
- Issue with an email address? Test the address/password pair then, if necessary, reset the email password.
Explanations
- Like many other online services, you registered with Infomaniak using a personal email address.
- This personal email address serves as your login identifier when you want to access Infomaniak services.
- This login identifier has its own password (set when creating your Infomaniak user account – your personal email address, see above).
There is no link between…
- … this identifier/password pair described in points 1/2/3 above…
- ... and the email addresses you have created or obtained subsequently from Infomaniak.
A link could exist if the address is identical (for example, you signed up with the email address toto@abc.xyz and you also manage this same email address at Infomaniak) but even in this case, the password will very likely be different — once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.
Unified passwords?
Assume that within the Mail Service you own in your Infomaniak account, you create an email address named julie@entreprise-familiale.xyz (password 123-Abc).
If then an Infomaniak account…
- ... is created with this same address (julie@entreprise-familiale.xyz – regardless of the password)…
- ... is the only account to access the email address julie@entreprise-familiale.xyz via mail.infomaniak.com…
- ... has the necessary permissions to change the password of this email address…
... then the password unification will be proposed when you attempt to change the password of this email address from the relevant Infomaniak account.
Other identifiers?
Acquiring other Infomaniak products involves obtaining other identifiers, such as those required for FTP, MySQL, SSH, WebDAV connections, etc., but these identifiers are entirely independent of the two types described above.