This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that any DNS addition/modification can take up to 48 hours to propagate.

DNS Modification

To modify the DNS of a domain managed by Infomaniak and thus control the direction that Web and Mail traffic should take:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question:
   
3. Click on DNS Servers from the left sidebar.
4. Click on the blue button Modify DNS Servers:
   
5. If your website is hosted with Infomaniak, check Infomaniak Name Servers…
   • Otherwise, check Custom Name Servers to enter the server names below and validate at the bottom of the page.
     

Batch Modification

To modify the DNS of multiple domains in bulk:

1. Click here to access the management of your domains on the Infomaniak Manager (need help?).
2. Select the domains in question.
3. If necessary, click on ⋮ at the bottom of the screen.
4. Click on Modify DNS servers:
   

This guide explains how to find and display DNS type information for any domain name registered with Infomaniak (or elsewhere).

Domain with Infomaniak

To access your domain names and view the DNS servers entered:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain concerned:
   
3. Click on DNS Servers in the left sidebar:
   

WHOIS Search

To display the DNS information of another domain name, use a WHOIS service such as https://whois.infomaniak.com/ for example or https://who.is (be careful with ads on all these third-party services).

You will thus get a clear answer to the DNS situation of a domain name at a given time.

Often, DNS entries are displayed in pairs and start with ns... followed by numbers and the name of the registrar or host.

This guide concerns the configuration of the Infomaniak product Newsletter in the case where the domain name used to send your emails is not managed by Infomaniak.

Preamble

• For automatic use of the Newsletter tool, it is necessary to manage the domain name from which you send your newsletters (as well as its DNS zone) with Infomaniak.
• For example, if you send your newsletters from the address news@domain.xyz, the domain domain.xyz must be managed with Infomaniak.

Specific DNS configuration

To use the Newsletter tool with a domain not managed by Infomaniak, you will need to add specific entries to your DNS zone provided in your Manager:

Refer to this other guide to add the DNS entries mentioning ._domainkey making sure to choose the type DKIM first, then the subtype CNAME when adding the DKIM.

In case of outgoing domain transfer

If the domain name currently managed by Infomaniak (and corresponding to the Newsletter) is transferred to another registrar, the Newsletter tool will be deactivated within 30 days if no corresponding DNS modifications are made.

This guide explains how to resolve access errors to your Web Hosting following an IP address change (e.g., server migration).

Preamble

• To save time, your system maintains a lookup table between domain names and IP addresses.
• If the site changes "home" (IP), your computer tries to knock on the old door.
• Clearing the cache forces it to request the new address from the DNS servers.

Clear the DNS cache…

… on Windows

Use the command prompt to refresh your network settings:

1. Open the Start menu.
2. Type cmd and validate.
3. In the black window that opens, type the following command and press Enter:
   ipconfig /flushdns

… on macOS

On recent versions of macOS, the procedure is done via the Terminal:

• Open the Terminal (via Spotlight or Applications > Utilities).
• Copy and paste the following command:
  sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
• Enter your session password (it will not be displayed during entry) and validate.

… on Linux

Most modern distributions use systemd-resolved. Open your terminal and run:

• sudo resolvectl flush-caches

Note: If you are using an older service, the command sudo systemctl restart nscd is still valid.

This guide describes the meaning of TTL, an abbreviation for «Time To Live» as well as the principle of DNS propagation delays, important concepts in the operation of services related to domain names.

Preamble

• The TTL determines how long DNS information is cached before being updated.
• This directly influences the speed of DNS changes propagation across servers worldwide.
• Although reducing the TTL can speed up propagation, the behavior of ISPs and their caches can introduce additional delays.

The TTL (Time to Live)

The TTL (Time to Live) is a key parameter in managing DNS records. It represents the duration, expressed in seconds, during which DNS information can be stored in cache before being updated. When a DNS server or an Internet Service Provider (ISP) queries a DNS zone, it temporarily stores the responses obtained in order to reduce the load on the servers and speed up navigation for users.

For example, if the TTL is set to 24 hours (86400 seconds), the DNS information related to a domain will be cached and will not be updated for the entire duration, even if you have modified parameters such as the domain's IP address. This means that DNS changes will only take effect once this period has elapsed.

It is possible to speed up the application of changes by reducing the TTL before making updates. For example, lowering the TTL to one hour (3600 seconds) allows DNS servers to check new information more quickly after a modification.

DNS propagation

The TTL is directly related to the process of DNS propagation. DNS propagation refers to the time required for changes made to a DNS zone to be distributed across all DNS servers in the world. This delay depends not only on the configured TTL, but also on how ISPs and other DNS servers manage their caches.

When you modify DNS records, DNS servers and ISPs must wait for the TTL delay to expire before retrieving the new information. Thus, the shorter the TTL, the faster the changes propagate through the network. However, some ISPs sometimes ignore the TTL duration and retain the information in cache for a longer period (for example 24 hours or more), which can slow down the propagation of DNS changes, even if you have configured a reduced TTL.

DNS Fast Anycast replicates the DNS of your domain around the world to reduce latency and increase the availability of your websites.

Preamble

• Thanks to DNS Fast Anycast, the DNS of your domain are replicated within several Points of Presence (POP) around the world (list below).
• No matter where your visitors are, they are redirected to the nearest DNS server to them, which on average speeds up by 34% (DNS resolution) the access speed to your site.
• Moreover, if one of your DNS servers were to become unavailable, the nearest server naturally takes over and your visitors can continue to access your site.
• The replication of your domain's DNS is automatic and no modification of your code is required.

Manage DNS Fast Anycast

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your host.
• All you need is a domain name managed at Infomaniak.
  • Transfer the management of your domain to Infomaniak if necessary
  • Refer to this other guide to manage external domains.

To access the DNS Fast Anycast option:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Enable or disable the DNS Fast Anycast toggle switch on the dashboard:
   

POP - 'Point of Presence'

By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated in the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Varsovie , Pologne (2x)
Dublin, Irlande (2x)
Singapour (2x)
Johannesburg, Afrique du Sud
Stockholm, Suède
Vienne , Autriche (2x)
Francfort, Allemagne (2x)
Londres, Royaume-Uni
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Pays-Bas
Sydney, Australie
Sāo Paulo, Brésil
Miami, USA (2x)

Network 2

Hong Kong, Chine
San José, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
Londres, Royaume-Uni
Francfort, Allemagne
Amsterdam, Pays-Bas
Vienne, Autriche
Toronto, Canada
Sydney, Australie
Sāo Paulo, Brésil
Johannesburg, Afrique du Sud
Miami, USA

The points of presence are distributed across two networks that are randomly used when one of your visitors accesses your website.

This guide explains how to order a DNS zone from Infomaniak.

Preamble

• Having the DNS zone with Infomaniak is useful if your domain name is registered elsewhere (third-party provider/registrar) and you want to easily link this domain with Infomaniak products.
• Indeed, it is not enough to own a site domain.xyz with Infomaniak and to indicate the 2 Infomaniak DNS addresses with the domain name registrar (if it is not Infomaniak) for the site to display when you type domain.xyz in a browser.
• You must add a DNS zone in the same place as the hosting to make the site work easily.
• This will also be particularly useful if the service provider managing your domain name does not offer DNS zone management.

Order a DNS zone

To do this:

1. Click here to access the Infomaniak domain Shop.
2. Start a search with the name of the domain registered elsewhere.
3. Click on the action menu ⋮ located to the right of the result obtained.
4. Select Order a DNS zone:
   
5. Complete the purchase.
6. Once added to your Manager, the zone can be edited.

This guide explains how a domain name and a DNS zone work.

Preamble

1. When you browse a website https://www.abc123.xyz for example, abc123.xyz is the domain name.
2. Each domain name has DNS (Domain Name System), which indicate where (with which provider, for example) the DNS zone is located.
3. The DNS zone then allows the management of various services related to the domain name to be delegated to different providers.
   • For a single domain name, it is possible, for example, to delegate:
     • web hosting to provider X (via the "A" type record)
     • and the Mail Service to provider Y (via the "MX" type record)

Domain name, DNS and DNS zone, then services

Who manages what?

1. Each domain name is reserved and managed by a registrar (registration office). For example, Infomaniak is a registrar, one of the cheapest in Switzerland.
2. The DNS of a domain name are configured with the registrar managing the domain name.
3. The DNS zone can be managed by the registrar or another provider.
4. Web hosting and the Mail Service can be managed by any host.

In the most complex case, it is therefore possible to have 1 different provider for the following services: domain name reservation and DNS management, DNS zone management, web hosting, Mail Service.

The following diagram summarizes these different possibilities with the involvement of different providers:

Infomaniak

As a registrar and host, Infomaniak can manage all these services. This is the simplest solution.

• In the case of Infomaniak, the DNS are generally in the form of nsXX.infomaniak.com and nsXX.infomaniak.com (XX like 11 or 12 for example).
• You can modify the DNS of your domain name, as well as modify the "inside" of these DNS, i.e. modify the DNS zone of a domain name.

And in these DNS zones, to redirect traffic to services, we distinguish:

• an MX record that allows you to point a domain name (domain.xyz for example) to a mail server.
• an A record that allows you to point a domain name (domain.xyz for example) or a subdomain (example.domain.xyz for example) to a Web server that has a static IP address (otherwise you would have to constantly edit the A record to provide the new IP address - refer to this other guide on this subject)

Possible situations

etc.

This guide explains how to generate and automatically renew a wildcard certificate via a DNS challenge using Certbot and the dns-infomaniak plugin.

1. Installation of required tools

The Infomaniak DNS plugin is not included by default. To avoid the plugin does not appear to be installed error, install certbot and its extension by following the official instructions.

Make sure to select the tab Wildcard on the Certbot website after choosing your system.

2. Initial manual generation

Run this command to start the first generation of the certificate:

certbot certonly --manual \
-d *.example.com \
--preferred-challenges dns-01 \
--server https://acme-v02.api.letsencrypt.org/directory

3. DNS challenge validation (TXT Record)

To prove that you own the domain, go to your Infomaniak Manager and create the following TXT record:

• Name: _acme-challenge
• Value: (the one provided by the Certbot command)

4. Preparing the Infomaniak API

To automate the process, generate an API token with the domain scope in your management interface. This token will allow the script to automatically update your DNS.

5. Authentication script (infomaniak-auth.sh)

Create the file /root/infomaniak-auth.sh. This script will be called by Certbot during renewal:

#!/bin/bash
# API Token for Infomaniak
INFOMANIAK_API_TOKEN="YOUR_API_TOKEN_HERE"
# Update DNS record via Infomaniak API plugin
/usr/bin/certbot \
  --authenticator dns-infomaniak \
  --server https://acme-v02.api.letsencrypt.org/directory \
  -d "$CERTBOT_DOMAIN" \
  --agree-tos

Make the script executable:

chmod +x /root/infomaniak-auth.sh

6. Cleanup script (infomaniak-clean.sh)

Create the file /root/infomaniak-clean.sh to finalize the procedure:

#!/bin/bash
# Optional: Cleanup operations after challenge
exit 0

Make the script executable:

chmod +x /root/infomaniak-clean.sh

7. Automatic renewal configuration

Edit or create the following configuration file: /etc/letsencrypt/renewal/example.com.conf.

cert = /etc/letsencrypt/live/example.com/cert.pem
privkey = /etc/letsencrypt/live/example.com/privkey.pem
chain = /etc/letsencrypt/live/example.com/chain.pem
fullchain = /etc/letsencrypt/live/example.com/fullchain.pem
[renewalparams]
authenticator = manual
manual_auth_hook = /root/infomaniak-auth.sh
manual_cleanup_hook = /root/infomaniak-clean.sh
server = https://acme-v02.api.letsencrypt.org/directory
pref_challs = dns-01
account = YOUR_ACCOUNT_ID
key_type = rsa

8. Testing and Automation (Cron)

Before automating, verify that everything works correctly with a simulation:

certbot renew --dry-run

If the test is successful, add this Cron task to check renewal every X days:

0 0 */30 * * /usr/bin/certbot renew --quiet --config /etc/letsencrypt/renewal/example.com.conf

Modify 30 days above according to the desired frequency. The cron will automatically use:

• the file domain.tld.conf
• the authentication script infomaniak-auth.sh
• the plugin dns-infomaniak

This guide explains how to access a Sunrise Internet Box connected to the Internet with a dynamic IP via a domain name.

Prerequisites

• Have a Box that allows configuring a custom dynamic DNS provider.
• A dynamic DNS must have been created on the domain in question.

Link a Sunrise Internet Box to a domain name

There are different models of Sunrise Internet Box. Here is an example:

1. Log in to the Sunrise Box administration interface (http://192.168.1.1 for example).
2. Activate expert mode (button at the top right).
3. Go to DynDNS (top left):
   
4. Click on the DynDNS tab.
5. Activate the Dynamic DNS client.
6. Choose the provider “Custom”:
   
7. Fill in the following fields:
   • Username = the identifier defined in the Manager when adding the Dynamic DNS
   • Password = the password defined in the Manager when adding the Dynamic DNS
   • Hostname = the URL configured in the Manager when adding the Dynamic DNS
8. Below, fill in the following fields:
   
   • Server: infomaniak.com
   • Port: 443
   • Request (to copy-paste as is): https://infomaniak.com/nic/update?hostname=[DOMAIN]&myip=[IP]&username=[USERNAME]&password=[PASSWORD]
   • Update interval (seconds): 300
   • Retry interval (seconds): 30
   • Max attempts: 3

The interface may be presented in this form, but the principle remains the same:

Other routers

It is the same principle for an Omada SDN solution from TP-Link; the Update-URL is https://infomaniak.com/nic/update?hostname=[DOMAIN]&myip=[IP]&username=[USERNAME]&password=[PASSWORD]:

And for other models (type Zyxel USG Flex or ax7501-B1 for example) fill in the fields using the data below:

1. Enable DDNS Profile : enable
2. DDNS Type : User custom
3. HTTPS : enable
4. Username : the identifier defined in the Infomaniak Manager when adding the Dynamic DNS (help)
5. Password : the password defined in the Infomaniak Manager when adding the Dynamic DNS (help)
6. Domain Name : host name with the domain
7. Primary Binding Address > Interface : any
8. Backup Binding Address > Interface : none
9. DYNDNS Server : infomaniak.com
10. URL (to copy-paste as is) : /nic/update?password=password(point 5 above)&username=username(point 4 above)&hostname=DomainName
    • example /nic/update?password=abcd1234&username=admin&hostname=abc.domain.xyz

This guide explains how to modify in advanced (expert) mode specific entries (records of type A & AAAA, MX, TXT, etc.) within the DNS zone of a domain name registered with Infomaniak.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter…
  • that the DNS zone presented here is valid and used only if the name servers are those of Infomaniak…
  • that any DNS addition/modification can take up to 48 hours to propagate.

Modify an existing record

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on DNS Zone in the left sidebar
4. Click on Advanced View:
   
   • The syntax is accepted in BIND format.
5. Proceed with the editing of the desired information.
6. Save your changes:
   

Restore a DNS zone

Thanks to the Expert mode, you can use versioning to find a previous version of the DNS zone of your domain name and thus restore it as it was at a given time:

1. Once in the Advanced View tab (see above) click on Current Version to expand the menu containing previous dates.
2. Click on the desired date to get a preview of the changes.
3. Click on the blue Save button on the right to return to the selected version:
   
4. Click on the second drop-down menu if necessary to access the restoration of delegated subdomain configurations.

DNS Diagnostic

A tool available on your Manager allows you to easily correct certain problematic records.

This guide explains how to add, modify, or delete specific entries (records of type A & AAAA, MX, TXT, etc.) within the DNS zone of a domain name registered with Infomaniak.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone presented here is valid and used only if the server names are those of Infomaniak.
  • that any DNS addition/modification can take up to 48 hours to propagate.

Add a record (simple mode)

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain concerned.
3. Click on DNS Zone in the left sidebar.
4. The entries currently in place are listed in the Simple Mode table.
5. Click the blue Add an entry button:
   
6. Choose the desired record type (records of type A & AAAA, MX, TXT, etc.)
7. Click on Next:
   
8. Complete the different fields according to your information:
   1. Under Source leave blank or enter any subdomain concerned.
   2. Under Target enter the information obtained from your external provider or any other useful indication.
   3. Leave the TTL indicated.
9. Save the addition made:
   

Modify an existing record

To modify an existing DNS record:

1. Follow points 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Modify to access the edit page:
   
4. Proceed with the editing of the desired information and then save your changes.

Delete an existing record

To delete an existing DNS record:

1. Follow points 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Delete and confirm the deletion:
   

DNS diagnostic

A tool available on your Manager allows you to easily correct certain problematic records. You can also use a free external service like the one mentioned at the bottom of this other guide.

Expert mode

To edit the DNS zone in advanced (expert) mode, which allows you to restore a previous version of the different records, refer to this other guide.

This guide presents the DNS Diagnostic tool, which allows you to verify that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

… are correct, so that Mail traffic is directed to the right place.

Preamble

• To verify, the tool checks the MX, SPF, etc. records.
• You will thus be able to detect and correct certain Mail problems, especially if they are related to DNS (technical information that, in short, determines where such and such Mail traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction must be done manually.

Diagnose a DNS problem

To access the DNS diagnosis of your domain name:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the  name  assigned to the product concerned:
   
3. Click on Domain Management in the left sidebar:
4. Click on DNS Diagnostic in the left sidebar.
5. Click the button if necessary to refresh the information that should be green.
6. If DNS problems are detected, a red display on the dashboard indicates this:
   
   1. Correct each error individually by clicking on the button located to the right of the item concerned…
   2. … or all errors at once with the button located above the dashboard

Refer to this other guide regarding the same automatic verification process but for Web Hosting.

And if necessary, refer to the messaging security diagnosis.

This guide presents the Domain Status tool, which allows you to verify that the relationships between…

• DOMAIN NAME with Infomaniak
  
  and
   
• WEB HOSTING with Infomaniak

… are correct, so that Web traffic is directed to the right place.

Preamble

• To verify, the tool checks the A, CNAME records, etc.
• You will thus be able to detect and correct certain Web issues, especially if they are related to DNS (technical information that, in short, determines where such and such Web traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction must be done manually.

Diagnose a DNS problem

To access the DNS diagnosis of your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the  name  assigned to the product concerned.
3. Click on Web in the left sidebar (or on the possible indication to go directly to point 6):
   
4. Click on Domain Status in the left sidebar.
5. If DNS issues are detected, a display on the dashboard indicates it.
6. Correct all errors at once by clicking on the button:
   

This guide explains how to set up a dynamic DNS record (Dynamic DNS, DDNS) for a domain name whose DNS zone is managed at Infomaniak.

Prerequisites

• The DNS zone of the domain name must be managed at Infomaniak.
  • If necessary, transfer your domains to Infomaniak.
• Your device or application must support dynamic DNS records.

Specific guides

The configuration of dynamic DNS varies from one device to another. The following guides are provided for information and allow you to link a domain name with:

• … a Synology NAS
• … a Qnap NAS
• … Zyxel / Sunrise Internet Box / TP-Link solutions
• … a UniFI device
• … Swisscom Internet Box
• … Fritzbox
• … Jeedom
• … Linux via ddclient
• … potentially anything thanks to the API…

Guides for any other use

To create a dynamic DNS on your domain:

1. Click here to access the management of your domain on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on Dynamic DNS in the left sidebar menu.
4. Click on the blue button Add a Dynamic DNS.
5. Enter the required information:
   
   1. Choose the desired subdomain or leave the Dynamic DNS Name field empty to use the main domain.
   2. Enter an IP address; this will then be dynamically updated by your device/app.
   3. Define a username / password pair (uppercase, lowercase + numbers, no special characters); the latter must be entered in the configuration of your device/app.

This guide explains how to link a domain name to an Infomaniak Mail Service

If the domain name is…

… with Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or Organization as the mailbox, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… with Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organization, then:

• Edit its DNS zone by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… with Infomaniak with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

… elsewhere with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

… elsewhere but you are bringing it back

If your domain name is registered with another registrar and you want to transfer it to the same place as your Infomaniak mailbox, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any possible configuration errors).

Otherwise, consider ordering a new domain name if necessary.

This guide explains how to link a domain name to an Infomaniak Web Hosting.

Where is your domain name registered?…

… With Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any possible configuration errors.

… With Infomaniak, different Organization

If your domain name is registered with Infomaniak but in a different user account or Organization, then:

• Edit its DNS zone by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… With Infomaniak with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• Refer to this other guide to check and correct any possible configuration errors.

… Elsewhere with external DNS

If your domain name has DNS that are not Infomaniak's, then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any possible configuration errors.

… Elsewhere but you are repatriating it

If your domain name is registered with another registrar and you want to transfer it to the same place as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any possible configuration errors).
• If the domain name is intended to be an alias for your main site, you need to add the alias to your site.

This guide explains how to set up a zone delegation for a subdomain.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone presented here is valid and used only if the server names are those of Infomaniak.
  • that any DNS addition/modification can take up to 48 hours to propagate.

Set up a zone delegation

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on DNS zone in the left sidebar.
4. Click on the Advanced view tab.
5. Click on the + button:
   
6. Enter the desired subdomain (for example test to get test.domain.xyz)
7. It is now possible to edit the DNS zone of the delegated subdomain.

This guide explains how to add or modify one or more TXT record entries in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• The TXT record type allows you to insert readable text into the DNS zone of a domain name.
• This is the method generally used to help prevent spam and to verify domain ownership (Google may ask you to do this before using some of their services: refer to this other guide for an example of adding a TXT record to authenticate a domain).

Modify the DNS zone

To manage this type of record in a DNS zone:

1. Click here to access your domain management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the domain in question.
3. Click on DNS zone in the left-hand menu.
4. Click the button to add a record:
   
5. Click on the radio button TXT to add a record.
6. Click on the Next button:
   
7. Enter the TXT values required for your DNS zone.
8. Leave the default value for the TTL.
9. Click on the Save button:
   

This guide explains how to transfer your domain name that you own with another provider and bring it to Infomaniak. You remain the obvious owner of your domain name and manage it easily and at a lower cost.

Prerequisites

• Check that the domain name is transferable according to certain criteria:
  1. domain created or already transferred for at least 60 days
  2. valid email addresses (owner's contact details, administrator/technical contacts)
  3. unlocked domain
• Note in a safe place the different records (A / MX / TXT, etc.) contained in your domain if you will keep other services after the transfer than those of Infomaniak.
• This is about transferring a domain name that you own with a different provider than Infomaniak, so that the future management of this domain is done with Infomaniak.
  • This is therefore not an internal transfer from one holder to another and the code to be obtained is therefore not a code for an internal transfer with your current provider.
  • Instead, obtain the authorization code.
  • The terms 'EPP', 'AuthCode', 'AuthInfo', 'transfer code' and 'authorization code' all refer to alphanumeric sequences specific to the domain whose main objective is to verify the owner's authorization before a transfer between Registrars.
• Here are some specific guides to help you if your current Registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Hostpoint
  • Squarespace (formerly Google Domains)
  • IONOS (formerly 1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (formerly Online SAS)
  • Swisscom
  • Swizzonic (formerly Switchplus)
  • Special cases:
    • .BE domain names
    • .LU domain names

Transfer the domain to Infomaniak

Once the prerequisites above are validated:

1. Order the domain name to be transferred at Infomaniak.
2. Enter the authorization code (see prerequisites above) when prompted during the order process.
3. Review the DNS chapter below and, if necessary:
   1. Run a DNS diagnostic to verify the Domain <-> Infomaniak Services link.
   2. Run a Mail diagnostic (SPF, DKIM...) to avoid any sending or receiving issues.

Batch transfer of multiple domains

Once the prerequisites above are validated:

1. Order the domain names in one go via this Infomaniak transfer assistant.
2. Specify the domain names and authorization codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorization codes (in 2 columns and up to 300 rows).

Transfer duration, administrative delays

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the registry of the extension; for the .FR, Afnic sets a transfer period of up to 8 days; refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the extension concerned).
2. The conditions of the Registrar you wish to leave; the latter has the possibility to oppose the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and speed it up.

Note that a DNS update (see below) can take up to 24 hours.

DNS configuration (before, during, after)

• Before the transfer, your domain name is linked to various services (Mail, Web...) through its DNS.
• While the transfer is in progress, you will no longer be able to modify the DNS configuration until the transfer is complete.
• As it can sometimes be difficult to know when this occurs, you can decide in advance what DNS configuration to apply (also possible during bulk transfer):
  

For example:

1. Your domain name domain.xyz has the DNS ns1.monregistrar.com and ns2.monregistrar.com before transfer and you will only work with Infomaniak for everything related to email, web hosting, etc…
   • …then you don't have to do anything except choose our DNS when prompted during the transfer (same if it already has DNS, for example ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain name domain.xyz currently has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you are only moving the domain name while continuing to work with different services other than Infomaniak…
   • …then carefully note the information contained in your current DNS zone (A records, CNAME, etc.) because Infomaniak cannot guarantee that your current DNS zone will persist where it is currently located (check with your current registrar) and choose not to use Infomaniak DNS.
      
3. And if you don't know which DNS your domain name is currently using…
   • …query it via https://infomaniak.com/whois or another WHOIS service.
      
4. If your domain name domain.xyz already has DNS in the form of, for example, ns11.infomaniak.com and ns12.infomaniak.com before transfer…
   • …then you don't have to do anything except choose our DNS when prompted during the transfer.

Do you want to transfer services such as your sites or email addresses? Refer to this other guide.