This guide explains how a domain name and a DNS zone work.

Introduction

1. When you browse a website such as https://www.abc123.xyz, abc123.xyz is the domain name.
2. Each domain name has DNS (Domain Name System), which indicates where the DNS zone is located (e.g., with which provider).
3. The DNS zone then allows you to delegate the management of various services related to the domain name to different providers.
   • For a single domain name, it is possible to delegate:
     • web hosting to provider X (via an "A" record)
     • and email service to provider Y (via an "MX" record)

Domain name, DNS and DNS zone, then services

Who manages what?

1. Each domain name is registered and managed by a registrar. For example, Infomaniak is a registrar, one of the cheapest in Switzerland.
2. The DNS of a domain name is configured with the registrar that manages the domain name.
3. The DNS zone can be managed by the registrar or another provider.
4. Web hosting and email service can be managed by any hosting provider.

In the most complex case, it is therefore possible to have 1 different provider for the following services: domain name registration and DNS management, DNS zone management, web hosting, email service.

The following diagram summarizes these different possibilities with the involvement of different providers:

Infomaniak

As a registrar and hosting provider, Infomaniak can manage all of these services. This is the simplest solution.

• In the case of Infomaniak, the DNS servers are generally in the form nsXX.infomaniak.com and nsXX.infomaniak.com (XX being 11 or 12, for example).
• You can modify the DNS servers for your domain name, as well as modify the "internal" settings of these DNS servers, i.e., modify the DNS zone of a domain name.

And within these DNS zones, to redirect traffic to services, we distinguish:

• an MX record which allows a domain name (domain.xyz for example) to point to a mail server.
• an A record which allows a domain name (domain.xyz for example) or a subdomain (example.domain.xyz for example) to point to a web server that has a static IP address (otherwise, you would have to constantly edit the A record to enter the new IP address - see this other guide on this subject).

Possible scenarios

etc.

DNS Fast Anycast replicates the DNS of your domain worldwide to reduce latency and increase the availability of your websites.

Introduction

• Thanks to DNS Fast Anycast, your domain's DNS servers are replicated across multiple Points of Presence (PoPs) worldwide (list below).
• Regardless of where your visitors are located, they are redirected to the DNS server closest to them, which on average speeds up access to your site by 34% (DNS resolution).
• Furthermore, if one of your DNS servers were to become unavailable, the closest server will automatically take over, and your visitors will continue to be able to access your site.
• DNS replication for your domain is automatic, and no changes to your code are required.

Manage Fast Anycast DNS

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your hosting provider.
• All you need is a domain name managed with Infomaniak.
  • Transfer the management of your domain to Infomaniak if necessary.
  • Consult this other guide for managing external domains.

To access the DNS Fast Anycast option:

1. Click here to access your product management interface in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Enable or disable the DNS Fast Anycast toggle switch on the dashboard:
   

POP - 'Point of Presence'

By enabling DNS Fast Anycast on your domain, your DNS records will be automatically replicated in the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Warsaw, Poland (2x)
Dublin, Ireland (2x)
Singapore (2x)
Johannesburg, South Africa
Stockholm, Sweden
Vienna, Austria (2x)
Frankfurt, Germany (2x)
London, United Kingdom
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Netherlands
Sydney, Australia
São Paulo, Brazil
Miami, USA (2x)

Network 2

Hong Kong, China
San Jose, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
London, United Kingdom
Frankfurt, Germany
Amsterdam, Netherlands
Vienna, Austria
Toronto, Canada
Sydney, Australia
São Paulo, Brazil
Johannesburg, South Africa
Miami, USA

The points of presence are distributed across two networks, which are used randomly when one of your visitors accesses your website.

This guide summarizes the key steps for transferring a domain name to Infomaniak and directs you to the specific instructions for your current provider.

Introduction

• Make sure the domain has been created or transferred more than 60 days ago.
• Ensure you have access to the email address associated with the domain's administrative contact.
• Note and save your current DNS records if your hosting (websites, emails) remains temporarily with a third party.
• Retrieve the authorization code (AuthCode / EPP - see below) and ensure that transfer protection is disabled with your current provider.

1. Obtain the authorization code according to your registrar

Select your current registrar from the list below to view the step-by-step procedure for obtaining the AuthCode and unlocking the domain:

• Amen
• EuroDNS
• Gandi
• GoDaddy
• Hostinger
• Hostpoint
• IONOS (formerly 1and1)
• Namebay
• Namecheap
• o2switch
• OVH
• PlanetHoster
• Scaleway (formerly Online SAS)
• Squarespace (formerly Google Domains)
• Swisscom
• Swizzonic (formerly Switchplus)

Specific procedures for certain extensions

• .BE domain names
• .LU domain names

2. Your provider is not on the list?

If your current registrar is not on the list above, please refer to this other comprehensive step-by-step guide to transfer a domain to Infomaniak.

3. Multiple transfers

If you need to migrate multiple domain names in a single operation, use Infomaniak's batch transfer tool directly.

This guide provides important information when activating DNS Fast Anycast and your domain's DNS zone is not managed by Infomaniak.

Introduction

• You may be in the situation described above if your websites and email addresses are hosted elsewhere.
• For DNS Fast Anycast to work, your domain's DNS zone must be managed by Infomaniak.
• If you do not understand these instructions, please refer to this other guide or contact your webmaster or another professional.

Activating DNS Fast Anycast with an external zone

Here are the steps to follow if your services are not hosted by Infomaniak:

1. Log in to your hosting provider's control panel and note all the required records (A, MX, TXT, CNAME, etc.).
2. Use the Infomaniak DNS servers for your domain name.
3. Enter the records noted in the first step above to link your domain with your various services (websites, email addresses, etc.).
   • Any DNS addition/modification may take up to 48 hours to propagate.

This guide concerns the configuration of the Newsletter Infomaniak product in the case where the domain name used for sending your emails is not managed by Infomaniak.

Introduction

• To use the Newsletter tool automatically, you need to manage the domain name from which you send your newsletters (as well as its DNS zone) with Infomaniak.
• For example, if you send your newsletters from the address news@domain.xyz, the domain domain.xyz must be managed with Infomaniak.

Specific DNS Configuration

To use the Newsletter tool with a domain that is not managed with Infomaniak, you will need to add specific entries to your DNS zone, as provided in your Manager: 

Refer to this other guide to add the DNS entries mentioning ._domainkey, ensuring that you select the DKIM type first, and then the CNAME subtype when adding the DKIM.

In case of domain transfer

If the domain name currently managed by Infomaniak (and associated with the Newsletter) is transferred to another registrar, the Newsletter tool will be deactivated within 30 days if no corresponding DNS changes are made.

This guide explains how to resolve access errors to your Web Hosting following an IP address change (server migration, for example).

Introduction

• To save time, your system maintains a table that maps domain names to IP addresses.
• If the website changes its "location" (IP address), your computer tries to access the old address.
• Clearing the cache forces the system to request the new address from the DNS servers.

Clear the DNS cache…

… on Windows

Use the command prompt to refresh your network settings:

1. Open the Start menu.
2. Type cmd and press Enter.
3. In the black window that opens, type the following command and press Enter: 
   ipconfig /flushdns

… on macOS

On recent versions of macOS, the process is done via the Terminal:

• Open the Terminal (via Spotlight or Applications > Utilities).
• Copy and paste the following command:
  sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
• Enter your session password (it will not be displayed while typing) and validate.

… on Linux

Most modern distributions use systemd-resolved. Open your terminal and run:

• sudo resolvectl flush-caches

Note: If you are using an older service, the commandsudo systemctl restart nscd remains valid.

This guide explains what DNSSEC is and how this protection enhances the security of Domains at Infomaniak and the traffic they generate.

Introduction

• Each URL corresponds to an IP address, and when an internet user enters the URL of your site into a browser such as Brave, Chrome, Edge, Firefox, Opera, Safari, etc., they use a DNS server, the role of which is to redirect them to the IP address that corresponds to the domain entered (technically, this is called DNS resolution).
• When DNSSEC is not enabled on your domain name, a malicious person could detect a flaw in a DNS server and modify the correspondence between your domain name and the IP address of your site to their desired IP. In such a case, the internet user who enters the URL of your site would then be redirected to another site that does not correspond to the content of your site.
• DNSSEC secures the authenticity of the response provided by the DNS server, thus guaranteeing that internet users are accessing the website they actually intend to visit.If a hacker attempts to modify the IP address of your domain name in a DNS server protected by DNSSEC during resolution, the server will reject their requests because they will not be authenticated.
• DNSSEC is therefore an additional security measure for a website's SSL certificate, ensuring that the user is directed to the website corresponding to the entered URL, and the SSL certificate then encrypts the communication between the user's browser and the website's web server.

Enable or disable DNSSEC

To find out about the availability of DNSSEC for a specific domain, please refer to the specifications of the extensions that concern you on this page (under Frequently Asked Questions by clicking on the relevant extension first).

If needed, DNSSEC can be activated in a few clicks for fully managed domain names at Infomaniak:

1. Click here to access the domain management section in your Infomaniak Manager (❓: help).
2. Click on the name of the domain in question.
3. Enable or disable DNSSEC from the domain's Dashboard:
   

Check if DNSSEC is enabled

Enter the domain name to check on this analysis site.

Specific guide

• Configure DNSSEC with the Cloudflare CDN

This guide describes the meaning of TTL, which stands for "Time To Live," as well as the principle of DNS propagation delays, concepts that are important in the operation of domain name-related services.

Introduction

• The TTL determines how long DNS information is cached before being updated.
• This directly influences the speed at which DNS changes are propagated across servers worldwide.
• Although reducing the TTL can speed up propagation, the behavior of ISPs and their caches can introduce additional delays.

TTL (Time to Live)

TTL (Time to Live) is a key parameter in DNS record management. It represents the duration, expressed in seconds, for which DNS information can be stored in the cache before being refreshed. When a DNS server or an Internet Service Provider (ISP) queries a DNS zone, it temporarily stores the responses obtained in order to reduce the load on the servers and speed up navigation for users.

For example, if the TTL is set to 24 hours (86400 seconds), the DNS information relating to a domain will be cached and will not be refreshed during this period, even if you have modified settings (❓: help) such as the domain's IP address. This means that DNS changes will only take effect once this period has elapsed.

You can speed up the application of changes by reducing the TTL before proceeding with updates. For example, lowering the TTL to one hour (3600 seconds) allows DNS servers to check for new information more quickly after a change.

DNS propagation

The TTL is directly related to the DNS propagation process. DNS propagation refers to the time it takes for changes made to a DNS zone to be disseminated to all DNS servers worldwide. This delay depends not only on the TTL that is configured, but also on how ISPs and other DNS servers manage their caches.

When you modify DNS records, DNS servers and ISPs must wait for the TTL to expire before retrieving the new information. Therefore, the shorter the TTL, the faster the changes propagate across the network. However, some ISPs sometimes ignore the TTL duration and keep the information cached for a longer period (e.g., 24 hours or more), which can slow down the propagation of DNS changes, even if you have configured a reduced TTL.

This guide explains how to order a DNS zone from Infomaniak.

Introduction

• Having your DNS zone with Infomaniak is useful if your domain name is registered elsewhere (with a third-party provider/registrar) and you want to easily link this domain to Infomaniak products.
• Indeed, simply having a domain.xyz website with Infomaniak and specifying the 2 Infomaniak DNS addresses with the domain name registrar (if it is not Infomaniak) is not enough for the website to be displayed when you type domain.xyz in a browser.
• You must add a DNS zone in the same location as your hosting to ensure your website functions correctly.
• This will also be particularly useful if the provider managing your domain name does not offer DNS zone management.

Order a DNS zone

To do this:

1. Click here to access the Infomaniak domain Shop.
2. Start a search with the name of the domain registered elsewhere.
3. Click on the action menu ⋮ located to the right of the result.
4. Select Order a DNS zone:
   
5. Complete the purchase.
6. Once added to your Manager, the zone can be edited.

This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least have a DNS zone (❓: help).
• Understand:
  • how a domain and a DNS zone work (❓: help) before modifying the latter,
  • that any DNS addition/modification may take up to 48 hours to propagate (❓: help).

DNS Modification

To modify the DNS records of a domain name managed by Infomaniak,control the direction that web and email traffic should take:

1. Click here to access the domain management section in your Infomaniak Manager (❓: help).
2. Click on the name of the domain in question.
3. Click on DNS Servers from the left-hand menu.
4. Click on the blue Edit DNS servers button:
   
5. If your website is hosted with Infomaniak, check Infomaniak nameservers…
   • Otherwise, check Custom nameservers to enter the nameservers below and validate at the bottom of the page.
     

Batch Modification

To modify the DNS records of multiple domain names in bulk:

1. Click here to access the domain management section in your Infomaniak Manager (❓: help).
2. Click on the name of the domains in question.
3. Click on ⋮ at the bottom of the screen if necessary.
4. Click on Edit DNS servers:
   

This guide explains how to find and display DNS information for any domain name registered with Infomaniak (or elsewhere).

Domain with Infomaniak

To access your domain names and view the DNS servers configured:

1. Click here to access the domain management section in your Infomaniak Manager (❓: help).
2. Click on the name of the domain in question.
3. Click on DNS Servers in the left-hand menu:
   

WHOIS Search

To view the DNS information of another domain name, use a WHOIS service such as https://whois.infomaniak.com/, for example, or https://who.is (be aware of the advertisements on all these third-party services).

This will provide you with a clear overview of a domain name's DNS status at a specific point in time.

DNS servers are often displayed in pairs and begin with ns..., followed by numbers and the name of the registrar or hosting provider.

This guide explains how to generate and automatically renew a wildcard certificate via a DNS challenge using Certbot and the dns-infomaniak plugin.

1. Installing the tools

Install certbot and its extension (❓: help). Select the Wildcard tab; this will prevent the plugin does not appear to be installed error.

2. Preparing the Infomaniak API

To automate the process, generate an API token (❓: help). Search for "dns" and be sure to check both scopes: dns:read and dns:write:

These permissions are required for Certbot to read your DNS zones and create/delete the validation TXT record.

3. Initial Manual Generation and Validation

Start the first certificate generation:

certbot certonly --manual \
-d *.example.com \
--preferred-challenges dns-01 \
--server {{URL_3}}

Next, access the Manager and create the requested TXT record (Name: _acme-challenge, Value: the one provided by Certbot) to prove that you own the domain (❓: help).

4. Automation scripts

Create the authentication script /root/infomaniak-auth.sh:

#!/bin/bash

# API Token for Infomaniak
INFOMANIAK_API_TOKEN="YOUR_API_TOKEN_HERE"

# Update DNS record via Infomaniak API plugin
/usr/bin/certbot \
  --authenticator dns-infomaniak \
  --server {{URL_6}} \
  -d "$CERTBOT_DOMAIN" \
  --agree-tos

Create the cleanup script /root/infomaniak-clean.sh:

#!/bin/bash

# Optional: Cleanup operations after challenge
exit 0

Make these two scripts executable:

chmod +x /root/infomaniak-auth.sh /root/infomaniak-clean.sh

5. Configuring automatic renewal

Edit or create the configuration file /etc/letsencrypt/renewal/example.com.conf:

cert = /etc/letsencrypt/live/example.com/cert.pem
privkey = /etc/letsencrypt/live/example.com/privkey.pem
chain = /etc/letsencrypt/live/example.com/chain.pem
fullchain = /etc/letsencrypt/live/example.com/fullchain.pem

[renewalparams]
authenticator = manual
manual_auth_hook = /root/infomaniak-auth.sh
manual_cleanup_hook = /root/infomaniak-clean.sh
server = {{URL_7}}
pref_challs = dns-01
account = YOUR_ACCOUNT_ID
key_type = rsa

6. Testing and Automation (Cron)

Check that everything is working correctly with a renewal simulation:

certbot renew --dry-run

If the test is successful, add this Cron task to automate the renewal (here, a check every 30 days):

0 0 */30 * * /usr/bin/certbot renew --quiet --config /etc/letsencrypt/renewal/example.com.conf

This guide explains the difference between the terms synonym and alias in the context of the Domain Name service offered by Infomaniak.

Introduction

• Refer to this other guide to add a domain as a synonym (or to disassociate it).
• Understand the difference between domains and DNS zones

Synonym domain / Alias domain

Synonym domains (domains that are entirely dependent on the main domain, without their own DNS configuration) and alias domains (independent domains, with their own DNS configuration) can both be used as secondary domains associated with a main domain.

For example, the domains pomme.xyz (alias) and banane.xyz (synonym) can redirect to a common main domain such as fruits.xyz.

Here is the technical distinction to remember:

• The synonym (also called a “linked domain” or “DNS mirror”) directly uses the DNS servers of the main domain. It does not have its own DNS zone.
• The alias (also called an “autonomous redirected domain” or “DNS alias”) has its own DNS records (independent DNS zone), although it points to the same hosting or the same services.

This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak web hosting, and how to set up an effective backup policy if the backups provided automatically and free of charge no longer meet your availability or security requirements.

Web Hosting (Starter, Shared, Cloud Server)

Consult these guides to restore automatic backups:

• of an entire hosting account (FTP + MySQL),
• of specific files on the hosting,
• of specific databases,
• a Web Application (WordPress & Apps),
• Cloud Server SSH crons.

Consult these guides for backing up and restoring:

• a hosting solution with Swiss Backup and Restic (advanced),
• WordPress with Swiss Backup,
• WordPress with an extension.

Please also refer to https://faq.infomaniak.com/snapshot.

Email / kSuite

• Restore messages from Infomaniak's automatic backups.
• Restore contacts or calendar events.
• Back up the current content of a mail account:
  • by downloading the current content locally,
  • by duplicating all the current content to a backup mailbox,
  • by copying future emails as they arrive to a backup mailbox.

Domains / DNS Zones

• Restore deleted DNS records from Infomaniak's automatic backups.
• Restore an expired domain during the redemption period.

This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhereYou remain the owner of your data, with no loss or interruption!

Introduction

• By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services.
• Furthermore, your domains will be automatically linked to your website and email address.
  • You will not need to manually configure the DNS settings for your domains with another registrar.

Specific guides

Click on the link corresponding to your current hosting provider:

• Swisscom: complete guide to migrating Web, Mail, and domain name data

Guides for any other hosting provider

To avoid interrupting your website and email services and prevent data loss when importing your existing data, migrate your services in the order indicated:

1. Import Web data (any PHP, HTML, etc. website)

   • For WordPress specifically, please refer to this other guide…
     

2. Copy Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service

3. Transfer the domain name (domain management, DNS zone, etc.)

You can also transfer other types of data to Infomaniak servers:

• Dropbox, Google Drive, etc. content: refer to this other guide
• Data on Synology or QNAP NAS: please refer to this other guide

Thank you for entrusting Infomaniak with the management of your domain names.

This guide will help you quickly use the essential features of your new product.

Some important guides

Administrative

• Protect your personal information in WHOIS
• Protect your domain against theft and loss
• Modify the domain name contact information
• Who owns a domain name?
• Use the free services (mail and Web 10 MB) associated with a domain managed by Infomaniak
• Transfer another domain name to Infomaniak

Techniques

• Edit the records (A, MX, Web, Mail, etc.) of a domain registered with Infomaniakfor example, to connect to a hosting service not managed by Infomaniak
• Modify DNS servers
• Redirect traffic
• Configure DynDNS

• Link a domain name to another
• Unlink a domain alias from a domain name

• Link a domain name to kSuite
• Link an additional domain name to kSuite

• Link a domain name to the Mail Service
• Link an additional domain name to the Mail Service
• Unlink a domain linked to the Mail Service

• Link a domain name to an Infomaniak Web Hosting
• Link an additional domain name to a website
• Unlink a domain linked to the website

• Link a domain name to your Infomaniak Synology NAS
• Link a domain name to Wix
• Link a domain name to Site Creator
• Link a domain name to Newsletter
• Link an Infomaniak domain name to an external service

Alternatively, find the topic you are looking for among the other FAQs.

Click here to share feedback or a suggestion about an Infomaniak product.

Thank you for choosing Infomaniak to host your website.

Introduction

• Web hosting is a storage space available on a computer, also known as a "server," connected to the Internet and managed by a web hosting provider, Infomaniak.
• This storage space, made available to professionals and individuals, is used to install websites or other types of tools (CRM, extranet, intranet, etc.) that need to be accessible via the Internet.
• These guides will help you quickly learn how to use the essential features of your new product, your web hosting, which can host multiple websites.

Where to start?

1. Create a WordPress website
2. Build the site with Site Creator
3. Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
4. Manage your FTP accounts/users
5. Manage and publish files on your hosting via Web FTP
6. Manage your MySQL databases
7. Add a website or subdomain to your hosting (multisite/multi-domain)including a Node.js website
8. Link another domain name to an existing website (domain alias)
9. Preview your website even if your domain name does not yet point to Infomaniak's servers

IMPORTANT: the domain name…

For a website to be visible to the public on the Internet, it must be associated with a domain name!

Is your domain name not managed by Infomaniak? Or is it in a different Organization than the one for your web hosting? Then, please refer to this other guide to configure the DNS or "A records" in order to link the domain name to your web hosting.

In case of a problem

To resolve an issue, please consult the Web Hosting Knowledge Base before contacting Infomaniak support.

Click here to share feedback or a suggestion about an Infomaniak product.

This guide shows you how to use the Newsletter tool offered by Infomaniak to create and send newsletters, i.e., recurring messages to multiple recipients.

Why use Newsletter instead of a Mail Service

A newsletter is a periodic communication tool sent by email to a specific group of subscribers. It generally aims to inform, share news, updates, or relevant content on a specific topic, and to maintain a relationship with a targeted audience.

Newsletters can contain articles, announcements, promotions, links to recent content, upcoming events, and sometimes exclusive offers for subscribers. The main objective is to provide interesting and relevant content to encourage engagement and maintain subscriber interest.

Infomaniak Newsletter allows you to schedule and send newsletters to a list of email recipients who are waiting for your messages. This allows you to effectively and personally disseminate email marketing campaigns and maintain regular and relevant communication with your customers and subscribers.

The features include creating templates, managing the subscriber list, and analyzing performance, all of which are not directly possible with a traditional Mail service. Furthermore,the tool has its own interface, independent within your browser, and completely separate fromMailInfomaniak does not require a messaging application. Cela signifie que si vous possédez déjà des contacts à qui vous souhaitez écrire avec leur accord, il faudra au préalable les importer sur l'outil.

Prerequisites

• You must own a domain name on which you will activate the Newsletter:
  • Access to its DNS zone if the domain name is not hosted with Infomaniak.
  • Create a new domain name if necessary.
• Have credits for the Newsletter service to enable sending (1 credit = 1 newsletter sent to 1 subscriber).

Enable the Newsletter tool

To enable the Newsletter tool for the first time:

1. Click here to access your product management interface in the Infomaniak Manager (need help?).
2. Click on START FOR FREE to subscribe to the Newsletter offer.
3. Enter the domain name that will be used (and which you must own - see prerequisites).
4. Click the blue button to Confirm.
5. Start using the tool - or consult this other guide if you encounter any issues or if the screen prompts you to configure additional settings.

Accessing the Newsletter Tool

To access the Newsletter once it has been activated:

1. Click here to access the Newsletter management section in your Infomaniak Manager.
   • If nothing is displayed, you may not be in the Organization to which your Newsletter is linked (❓: help).
2. Click on the domain name associated with your emails:
   

Learn more about the tool

• Import contacts
• Create and send a newsletter
• Newsletter credits
• Newsletter subscription form
• Double opt-in to avoid being flagged as a spammer
• Resend a newsletter to specific types of subscribers
• Variables to personalize your content
• Using the Newsletter API

See all Newsletter FAQs; click here to share feedback or suggestions about an Infomaniak product.

This guide presents the Domain Status tool, which allows you to verify the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
  
• WEB HOSTING with Infomaniak

… are correct, so that Web traffic is directed to the right place.

✘ UNAVAILABLE with a
website of type node.js

Introduction

• To verify, the tool checks the A, CNAME records, etc.
• This allows you to detect and correct certain web-related issues, especially if they are linked to DNS (technical information that essentially determines where specific web traffic should be directed) by taking action at the domain level.
• Automatic correction is only possible if the domain name is present in the same Organization as the product to which it must be linked.
  • If this is not the case, then the correction must be done manually.

Troubleshooting DNS issues

To access the DNS diagnostic for your domain name:

1. Click here to access the hosting & website management section in your Infomaniak Manager (❓: help).
2. Click on the name of the website in question.
3. Click on Web in the left-hand menu (or on the notification, if any, to go directly to step 6):
   
4. Click on Domain Status in the left-hand menu.
5. If any DNS issues are detected, they will be indicated in the table.
6. Correct all errors at once by clicking on the button:
   

This guide explains how to add, modify, or delete specific entries, records of type A & AAAA, MX, TXT, etc., within the DNS zone of a domain name registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least have a DNS zone.
• Understand:
  • how a domain and a DNS zone work (❓: help) before modifying the latter,
  • that the DNS zone presented here is valid and used only if the name servers are those of Infomaniak (❓: help),
  • that any DNS addition/modification may take up to 48 hours to propagate (❓: help).

Add a record (simple mode)

To configure the services associated with the domain and enable the correct resolution of domain names to the corresponding resources (such as external websites, third-party email servers, etc.):

1. Click here to access the domain management section in your Infomaniak Manager (❓: help).
2. Click on the name of the domain in question.
3. Click on DNS Zone in the left-hand menu.
4. The currently configured entries are listed in the Simple Mode table.
5. Click on the blue Add entry button:
   
6. Choose the type of record, for example A & AAAA (❓: help), MX (❓: help), TXT (❓: help), etc.
7. Click on Next:
   
8. Fill in the various fields according to your information:
   1. Under Source, leave it blank or enter the relevant subdomain, if applicable.
   2. Under Target, enter the information obtained from your external provider or any other useful information.
   3. Leave the TTL as indicated.
9. Save the changes you made:
   

Edit an existing record

To modify an existing DNS record:

1. Follow steps 1 to 4 above.
2. Click on the action menu ⋮ to the right of the entry you want to modify.
3. Click on Edit to access the editing page:
   
4. Edit the desired information and then save your changes.

Delete an existing record

To delete an existing DNS record:

1. Follow steps 1 to 4 above.
2. Click on the action menu ⋮ to the right of the entry you want to modify.
3. Click on Delete and confirm the deletion:
   

DNS Diagnostic

A tool available in your Manager (❓: help) allows you to easily correct certain problematic records. You can also use an external and free service, such as the one mentioned at the bottom of this other guide.

Expert mode

To edit the DNS zone in advanced (expert) mode, which allows you to restore a previous version of the various records, please refer to this other guide.