Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to transfer a domain name that you own with another provider to Infomaniak.
Prerequisites
- Ensure that the domain is transferable according to certain criteria:
- Domain created or already transferred for at least 60 days
- Valid email addresses (owner's contact information, administrative / technical contacts)
- Domain is unlocked
- Safely note the different records (A / MX / TXT, etc.) contained in your domain if you will retain other services than those of Infomaniak after the transfer
- Understand that a DNS update (read below) can take up to 24 hours
- Obtain the authorization code; here are some specific guides to help you if your current Registrar is:
Special cases:
The terms EPP code, authcode, transfer code, and authorization code all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before transferring between registrars.
Transfer the domain to Infomaniak
Once the above prerequisites are met:
- Order the domain name to transfer with Infomaniak
- Enter the authorization code (read the prerequisites) when prompted during the order process
Batch Transfer
Once the above prerequisites are met:
- Order the domain names all at once via this Infomaniak transfer wizard
- Specify the domain names and the authorization codes or import a CSV file with the list of domains and their authorization codes (in 2 columns)
Transfer Duration, Administrative Delays
The duration of a domain name transfer is influenced by two factors:
- The conditions of the registry of the extension; for .FR, Afnic defines a transfer period of 8 days; refer to the specificities of the extensions that concern you from this page (under Frequently Asked Questions by clicking first on the relevant extension)
- The conditions of the Registrar you wish to leave (e.g., Hostinger); the latter has the possibility to oppose the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and accelerate it
DNS Configuration (Before, During, After)
Before the transfer, your domain name is linked to different services (Mail, Web...) through its DNS.
During the transfer process, you will not be able to intervene on the DNS configuration until the transfer is completed.
After the transfer, as it is sometimes difficult to know when this happens, you can decide in advance what DNS configuration to apply (also possible during batch transfer):
For example:
- Your domain name domain.xyz has before transfer the DNS ns1.myregistrar.com and ns2.myregistrar.com AND you will only work with Infomaniak for everything related to email, web hosting, etc. THEN you don't need to do anything except choose our DNS when prompted during the transfer (same if it already has DNS like ns11.infomaniak.com and ns12.infomaniak.com)
- Your domain name domain.xyz currently has the DNS ns1.myregistrar.com and ns2.myregistrar.com AND you are only moving the domain name while continuing to work with different services other than Infomaniak THEN carefully note the information contained in your current DNS zone (A records, CNAME, etc.) as we cannot guarantee that your current DNS zone will persist where it is currently (check with your current registrar) and choose not to use Infomaniak DNS
- and if you don't know which DNS your domain name currently uses, query it via https://infomaniak.com/whois or another whois service
- if your domain name domain.xyz already has DNS like ns11.infomaniak.com and ns12.infomaniak.com before transfer THEN you don't need to do anything except choose our DNS when prompted during the transfer
This guide explains how to transfer data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere to Infomaniak. You remain, of course, the owner of your data, without loss or interruption!
Don't have time to migrate your services? Launch a free tender to find an Infomaniak partner who will handle everything.
Specific Guides
Click on the link corresponding to your current hosting provider:
- Swisscom: complete guide to migrate Web, Mail, and domain name data
Guides for any other host
To retrieve all other data, follow the procedures below:
- guide to migrate Web data (any PHP, HTML, etc. site - for WordPress read this guide)
- guide to migrate Mail data (email addresses, mailbox content, etc.)
- guide to transfer the domain name (domain management, DNS zone, etc.)
To avoid interrupting your website and emails and prevent any content loss when importing your existing data, migrate your services in the indicated order.
You can also bring over other types of data onto Infomaniak servers:
- content from Dropbox, Google Drive, etc.: read this guide
- data from Synology or QNAP NAS: read this guide
Why join Infomaniak?
By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, the linking of your domains will be done automatically with your site and email address. You will not need to manually configure the DNS of your domains with another registrar.
Learn more about Infomaniak
This guide explains how to redirect a domain name directly to another or how to automatically send visitors from your website to another page address (internal or external URL).
You will need to take action either on the domain name itself (it must be hosted by Infomaniak, and its DNS must also be those of Infomaniak), or on the code present in your pages (htaccess page, homepage, etc.) if you have a website.
⚠️ For additional help, contact a partner or submit a request for proposal — also read the role of the host
Acting on the Domain Name
via Web Redirection Tool
The tool available in the Manager allows you to easily act on the domain name (or subdomain) to redirect it to the Internet address of your choice.
via DNS changes or A record
Change the DNS of the domain name or modify its A/AAAA records to direct web traffic to another provider.
Acting on the Code of the Pages
via HTML code to insert
Insert this line of code between the <head>
and </head>
tags of your homepage (usually named index.html):
<meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">
Replace 5 with the desired waiting time in seconds (0 for an immediate effect).
Google search engine suggests using a server-side 301 redirect (see below). The W3C also advises against using it.
via PHP code to insert
If the site page has a .php extension, insert this function call at the top of the file:
header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");
via .htaccess file
To redirect all traffic to your site (regardless of the called page) to another address, insert this in the .htaccess file at the root of your site:
RewriteEngine On
RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]
To target the page that needs to be redirected:
Redirect permanent /old_page.html insert destination URL here
Redirectpermanent, Redirect permanent, and Redirect 301 are equivalent commands.
Here is another example of redirecting a subpart to the homepage (this directive works with "deep links" unlike a permanent redirect):
RewriteEngine on
RewriteRule "old/path/url "/" [L]
DNS Fast Anycast replicates the DNS of your domain worldwide and accelerates access to your site by an average of 34%. The option can be activated with a single click and does not require any modification to your code.
What is DNS Fast Anycast
Thanks to DNS Fast Anycast, the DNS of your domain is replicated in over 20 points of presence worldwide. Wherever your visitors are located, they are redirected to the nearest DNS server, which speeds up access to your site by an average of 34% (DNS resolution). Furthermore, if one of your DNS servers were to become unavailable, the nearest server naturally takes over, allowing your visitors to continue accessing your site.
In summary, DNS Fast Anycast reduces latency and increases the availability of your websites without requiring any modifications to your code.
Prerequisites
- All you need is a domain name managed by Infomaniak. It is easy to transfer the management of your domain to Infomaniak if necessary.
- DNS Fast Anycast is compatible with all internet sites, regardless of your web host.
- The replication of your domain's DNS is automatic, and no modifications to your code are required.
Activate DNS Fast Anycast
To access DNS Fast Anycast:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser such as Brave or Firefox.
- Click on the icon in the top right of the interface (or navigate using the left side menu, for example).
- Select Domains (universe Web & Domain).
- Click directly on the name of the item in the table that appears.
- Enable DNS Fast Anycast from the dashboard.
Thank you for choosing to customize your customer account with Custom Brand!
Available as an option with any Infomaniak offer or included with kSuite Enterprise, discover this customization tool to make your web addresses unique, add a logo, or a slideshow of images to your login page in your Infomaniak space.
Prerequisites
- Have a domain name (get a domain name) with an extension supported by Infomaniak (list of available extensions) - note that this also works with a subdomain
- Host your domain name with Infomaniak (transfer to Infomaniak) or manage its DNS zone with Infomaniak (DNS zone management)
⚠️ The Web Redirection tool will no longer be usable on your domain after activating Custom Brand on it.
Custom Brand customization guides
- Customize URLs and interface / disable Custom Brand
- Troubleshooting:
Customize your web addresses with your domain
Access to ... | without Custom Brand | with Custom Brand |
---|---|---|
Manager | manager.infomaniak.com | manager.domain.xyz |
Emails (Mail) | mail.infomaniak.com | mail.domain.xyz |
Calendars / Schedules | calendar.infomaniak.com | calendar.domain.xyz |
Contacts | contacts.infomaniak.com | contacts.domain.xyz |
kDrive | kdrive.infomaniak.com | kdrive.domain.xyz |
kMeet video conferences | kmeet.infomaniak.com | kmeet.domain.xyz |
SMS (if previously used) | sms.infomaniak.com | sms.domain.xyz |
Customize your organization's interface
The following interface options can be modified from your space:
- Adding your logo to your organization's interface
- Adding a panorama of 3 images to the login page
- Changing the text and button color on the login page
- Customizing kDrive pages
This guide concerns the configuration of the Infomaniak Newsletter product in case the domain name used for sending your emails is not managed by Infomaniak.
Specific DNS Configuration
For automatic use of the Newsletter tool, it is necessary to manage the domain name from which you send your newsletters (as well as its DNS zone) with Infomaniak. For example, if you send your newsletters from the address news@domain.xyz, the domain domain.xyz must be managed by Infomaniak.
In order to use the Newsletter tool with a domain that is not managed by Infomaniak, you will need to add specific entries in your DNS zone that we will provide you on your Manager:
You can follow this guide (click here) to add DNS entries mentioning ._domainkey, making sure to choose a DKIM type initially, then the CNAME subtype when adding the DKIM.
In case of outgoing domain transfer
If the domain name currently managed by Infomaniak (and corresponding to the Newsletter) is transferred to another registrar, the Newsletter tool will be deactivated within 30 days if no DNS changes are made accordingly.
This guide explains how to find and display DNS information for any domain registered with Infomaniak (or elsewhere).
Domain with Infomaniak
To access your domain names:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example).
- Select Domains (in the Web & Domain section).
- Click directly on the name of the relevant object in the displayed table.
- Click on DNS Servers in the left sidebar menu.
WHOIS Lookup
To view the DNS information of another domain, use a WHOIS service such as https://whois.infomaniak.com/ or https://who.is (be cautious of ads on these third-party services).
This will provide you with a clear response about the DNS status of a domain at a specific moment.
Often, DNS records are displayed in pairs and start with ns..., followed by numbers and the name of the registrar or host.
Be aware that the DNS records displayed may not necessarily be the ones chosen recently by the domain manager. There is a propagation time to consider if changes are in progress for the domain.
This guide helps you identify and correct most of the email errors encountered after sending an email to a recipient.
Why an email error?
Generally, an email error message results from:
- Incorrect configuration of the domain name used with your email
- A problem with (the email provider of) your recipient
In any case, a delivery failure report (Mailer Daemon or Mail Delivery Subsystem) containing the explanation is sent to the sender.
Finding and Identifying the Email Error
When your message fails to reach your recipient, an initial failure report (Temporary Delivery Failure Report) is sent, specifying that the server will attempt to resend your message several times.
A final delivery failure report (Final Delivery Failure Report or Undeliverable Mail) issued by the recipient's server is sent to the sender (via a passage through the Infomaniak mail server, hence the mention of Infomaniak at the beginning of most error messages you may receive) to inform that the email could not be delivered even after several attempts.
The notification always contains the reason for the failure. Example in red below:
This is the mail system at host smtp-1-1234.mail.infomaniak.ch.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system anna.a@abc.xyz: host mxbw-abc-xyz.abc-ab12.abc.ch[123.456.789.00] said: 550 5.1.1
anna.a@abc.xyz recipient rejected, account administratively disabled (in reply to RCPT TO command)
So here, your recipient's address is apparently suspended by their email provider.
Sometimes you need to look for the reason for the error message received among its attachments (often a plain text file). Example:
Reporting-MTA: dns; mxbw.abc.ch [123.456.789.00]
Received-From-MTA: dns; smtp-1-1234.mail.infomaniak.ch [12.345.678.99]
Arrival-Date: Tue, 01 Aug 2023 15:49:22 +0200
Final-recipient: rfc822; anna.a@abc.xyz
Diagnostic-Code: smtp; 552 RCPT TO:anna.a@abc.xyz Mailbox disk quota exceeded
Last-attempt-Date: Tue, 01 Aug 2023 15:49:22 +0200
Here, the mailbox of your external recipient from Infomaniak seems full.
Most Common Cases
SPF Failure
The SPF (Sender Policy Framework) record is not configured correctly:
Subject: Delivery Status Notification (Failure)
From: Mail Delivery System mailer-daemon@domain.xyz
To: Anna.A anna.a@abc.xyz
This is an automatically generated Delivery Status Notification.
Delivery to the following recipient failed due to SPF failure:
anna.a@abc.xyz
Technical details of SPF failure:
The sender's domain domain.xyz does not have a valid SPF record. Please contact your email administrator to correct the SPF configuration.
Solution: Check your domain configuration, especially the SPF record if your website is hosted with Wix or another provider. Learn more (click here)
User Unknown
The email address specified in the message is invalid or does not exist:
Subject: Delivery Status Notification (Failure)
From: Mail Delivery System mailer-daemon@domain.xyz
To: Anna.A anna.a@abc.xyz
This is an automatically generated Delivery Status Notification.
Delivery to the following recipient failed permanently:
anna.a@abc.xyz
Technical details of permanent failure:
The email address does not exist. Please check the recipient's email address and try again.
Solution: Carefully check the recipient's email address and correct it if necessary; make sure to use a valid email address for the recipient.
Temporary Failure
The recipient's mail server is experiencing temporary problems or is unavailable.
Solution: Wait for some time, then try resending the message later. If the problem persists, contact the recipient's technical support for assistance.
Blocked by SPAM Filter (or Content Rejected)
The recipient's mail server has blocked the message due to spam filtering rules:
Subject: Delivery Status Notification (Failure)
From: Mail Delivery System mailer-daemon@domain.xyz
To: Anna.A anna.a@domain.xyz
This is an automatically generated Delivery Status Notification.
Delivery to the following recipient failed due to the message being rejected as spam:
anna.a@domain.xyz
Technical details of delivery failure:
The content of the message triggered the spam filters of the recipient's email server. Please review the message content and try again.
Solution: Check if your message contains elements that may be considered spam (keywords, suspicious links, etc.). Contact the recipient to check if the message was filtered into the junk mail folder.
Read this guide (click here) about outgoing spam and this guide (click here) about incoming spam.
Bad Reputation
The recipient's mail server has blocked the message due to spam filtering rules:
gmail-smtp-in.l.google.com said: 550-5.7.1
Our system has detected that this message is likely suspicious due to the very low reputation of the sending domain.
To best protect our users from spam, the message has been blocked.
Please visit https://support.google.com/mail/answer/188131 for more information.
Solution: Check the reputation of the domain, determine if there has been any recent unintentional exploitation of one of your email addresses for malicious purposes, for example.
Domain Not Found (or DNS Error)
The recipient's domain name could not be resolved or does not exist.
Solution: Check the spelling of the recipient's domain and correct it if necessary; ensure that the domain name and DNS are valid and active.
Mailbox Full
The recipient's inbox is full, preventing the receipt of new messages.
Solution: Inform the recipient of the situation and ask them to free up space by deleting emails or archiving items.
This cannot happen with email addresses managed by Infomaniak since they have no storage size limit.
Part of their network is on our block list
If the error message (typically obtained following a sending done from an online tool, placed on the server where your website is located, for example, a Prestashop order confirmation or other online store you manage) contains this:
host hotmail-com.olc.protection.outlook.com[104.47.30.97] said: 550 5.7.1
Unfortunately, messages from [89.123.456.789] weren't sent. Please contact your Internet service provider since part of their network is on our block list.
Solution: Change the method of sending emails. The sending is unauthenticated and originates from the server with a specific IP address that is apparently blocked by the recipient for some reason (Infomaniak does not intervene to request unblocking). Therefore, configure the online tool to perform authenticated sending.
Less Common Errors
Deferred - Delayed
The error message Deferred - Delayed - Warning: message still undelivered after 4 hours, Will keep trying until message is 3 days old means that the Infomaniak mail server attempted to connect to your recipient's mail server to send the message but for an undetermined reason, it failed to do so. This error message specifies that the Infomaniak server will continue trying to send your message for the period specified in the error message. If, after this time, the message has still not been delivered, you will receive a final error message stating that your message ultimately could not be delivered and that your recipient did not receive it.
Greylisting Delay
This error occurs when your recipient's mail server, like Infomaniak, uses a technique called " greylisting" which imposes a temporary delay during the first attempt to deliver a message from an unknown sender. The Mailer Daemon may eventually send an error report indicating that the delivery was delayed due to greylisting.
Message Size Exceeded / File Too Large
These errors occur when the message size (or attachments) exceeds the limit allowed by the recipient's mail server. The Mailer Daemon will return an error report indicating that delivery failed due to exceeding the message size limit.
Rate Limit Exceeded
This error occurs when the sender has exceeded the allowed frequency or volume limit set by the recipient's mail server. Mail servers may impose limits to prevent spam or system overload.
Malware message rejected
This error occurs when the message contains an attachment, a link to a storage site like Dropbox, or dynamic content including in the "transmitted" part of the message (in the case of a message "forward," for example). Try resending the message from Mail Infomaniak instead of a mail application, and eliminate any content that could cause this error.
The message contains a unicode character in a disallowed header
If you have inserted a special character like a heart ♥ for example in the body of the email, the subject, or especially in the full name the risk of being rejected by providers is very high - you should keep it as simple as possible in the use of signs, characters, and fonts.
This guide explains how a domain name and a DNS zone work.
3 basics to understand
- When you browse a website like https://www.abc123.xyz for example, abc123.xyz is the domain name
- Each domain name has DNS (Domain Name System), which allows indicating where (with which provider, for example) the DNS zone
- The DNS zone then allows entrusting the management of different services related to the domain name to different providers. For a single domain name, it is for example possible to entrust Web hosting to provider X (via the "A" record) and Mail Service to provider Y (via the "MX" record)
In the case of Infomaniak, the DNS are generally in the form of nsXX.infomaniak.com and nsXX.infomaniak.com (XX like 11 or 12 for example). You can change the DNS of your domain name, as well as modify the "inside" of these DNS, i.e., modify the DNS zone of a domain name.
Administratively speaking
- Each domain name is reserved and managed by a registrar. For example, Infomaniak is a registrar, one of the cheapest in Switzerland
- The DNS of a domain name are configured with the registrar who manages the domain name
- The DNS zone can be managed by the registrar or another provider
- Web hosting and Mail Service can be handled by any hosting provider
In the most complex case, it is possible to have 1 different provider for the following services: domain name registration and DNS management, DNS zone management, Web hosting, Mail Service.
As a registrar and hosting provider, Infomaniak can handle the management of all these services. It's the simplest solution.
For your information:
- an MX record allows to point a domain name (domain.xyz for example) to a mail server
- an A record allows to point a domain name (domain.xyz for example) or a subdomain (example.domain.xyz for example) to a web server with a static IP address (otherwise you would have to constantly edit the A record to enter the new IP address - read this guide (click here) about this)
Some possible situations
Examples and fictitious names
All services are with Infomaniak | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Infomaniak | so DNS zone must contain A record | 123.45.67.8 for example |
Mail hosted by | Infomaniak | so DNS zone must contain MX record | mx-mail.maniak for example |
All services are with Infomaniak except mail | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Infomaniak | so DNS zone must contain A record | 123.45.67.8 for example |
Mail hosted by | Medical Service | so DNS zone must contain MX record | med-mx.net for example |
All services are with Infomaniak except the website | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Infomaniak | so DNS zone must contain MX record | mx-mail.maniak for example |
No services exist with Infomaniak except the domain name | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns.privateDNS.org... | so DNS zone must exist with | Private DNS |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Medical Service | so DNS zone must contain MX record | med-mx.net for example |
No services exist with Infomaniak except the DNS zone | |||
---|---|---|---|
Domain name | domain.xyz | registered with | Infomaniak |
Domain name DNS | ns1.infomaniak.com... | so DNS zone must exist with | Infomaniak |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Medical Service | so DNS zone must contain MX record | med-mx.net for example |
No services exist with Infomaniak except mail | |||
---|---|---|---|
Domain name | domain.xyz | registered with | GoMamie |
Domain name DNS | ns.privateDNS.org... | so DNS zone must exist with | Private DNS |
Site hosted by | Clinique | so DNS zone must contain A record | 9.87.65.4 for example |
Mail hosted by | Infomaniak | so DNS zone must contain MX record | mx-mail.maniak for example |
etc.
This guide explains how to add, modify, or delete specific entries (records like A & AAAA, MX, TXT, etc.) within the DNS zone of a domain registered with Infomaniak.
Prerequisites
- Own a domain name with Infomaniak or at least a DNS zone
- Understand the operation of a domain and a DNS zone before modifying the latter
Add a record (simple mode)
To configure services associated with the domain and allow proper resolution of domain names to corresponding resources (such as external websites, third-party mail servers, etc.):
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon in the upper right corner of the interface (or navigate through the left sidebar menu, for example)
- Select Domains (universe Web & Domain)
- Click directly on the name of the object in question in the displayed table
- Click on DNS Zone in the left sidebar menu
- The currently existing entries are listed in the Simple Mode table:
- Click the blue Add an entry button:
- Choose the desired record type
- Click Next
- Complete the various fields according to your information:
- Leave Source blank or enter any relevant subdomain
- In Target, enter the information obtained from your external provider or any other relevant details
- Leave the indicated TTL (learn more about propagation time)
- Save the added entry
Modify an existing record
- Follow steps 1 to 6 above
- Click on the action menu ⋮ to the right of the record to be modified
- Click on Edit to access the editing page:
- Proceed to edit the desired information, then save your changes
Delete an existing record
- Follow steps 1 to 6 above
- Click on the action menu ⋮ to the right of the record to be modified
- Click Delete and confirm the deletion:
DNS Diagnostic
A tool available in your Manager allows you to easily correct some problematic records.
Expert mode
To edit the DNS zone in expert mode, which allows, among other things, to restore a previous version of various records, click here.