Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Thank you for choosing to customize your customer account with Custom Brand!
Available as an option with any Infomaniak offer or included with kSuite Enterprise, discover this customization tool to make your web addresses unique, add a logo, or a slideshow of images to your login page in your Infomaniak space.
Prerequisites
- Have a domain name (get a domain name) with an extension supported by Infomaniak (list of available extensions) - note that this also works with a subdomain
- Host your domain name with Infomaniak (transfer to Infomaniak) or manage its DNS zone with Infomaniak (DNS zone management)
⚠️ The Web Redirection tool will no longer be usable on your domain after activating Custom Brand on it.
Custom Brand customization guides
- Customize URLs and interface / disable Custom Brand
- Troubleshooting:
Customize your web addresses with your domain
Access to ... | without Custom Brand | with Custom Brand |
---|---|---|
Manager | manager.infomaniak.com | manager.domain.xyz |
Emails (Mail) | mail.infomaniak.com | mail.domain.xyz |
Calendars / Schedules | calendar.infomaniak.com | calendar.domain.xyz |
Contacts | contacts.infomaniak.com | contacts.domain.xyz |
kDrive | kdrive.infomaniak.com | kdrive.domain.xyz |
kMeet video conferences | kmeet.infomaniak.com | kmeet.domain.xyz |
SMS (if previously used) | sms.infomaniak.com | sms.domain.xyz |
Customize your organization's interface
The following interface options can be modified from your space:
- Adding your logo to your organization's interface
- Adding a panorama of 3 images to the login page
- Changing the text and button color on the login page
- Customizing kDrive pages
This guide details the different elements that can be customized in kChat to best suit your usage preferences.
Change the Language of the kChat Interface
kChat is displayed in the language chosen for the Manager, and just like your avatar/profile picture, these settings are managed within the Infomaniak profile.
Customize the General Display of kChat
To access kChat settings:
- Log in to kChat (kchat.infomaniak.com) from a web browser like Brave or Edge
- Click on the gear icon in the top right corner of the interface
You can choose:
- display density and optional color display in compact density
- displaying previews in your conversations or not
- the width of a channel
- the starting position when you return to an unread channel
- the number of personal messages to display
The Notifications tab allows you to customize kChat notifications:
To switch between light or dark themes:
- Log in to kChat (kchat.infomaniak.com) from a web browser like Brave or Edge
- Click on the gear icon in the top right corner of the interface
- Click on General in the left sidebar menu
Customize a Discussion, Channel, etc.
Next to each item on the left sidebar is an action menu that allows you to set the sorting order (alphabetical, by recent activity, manual).
Set a Status
To enhance your profile and its display in discussions, you can set a status as text and/or emoji, with an optional expiration date:
- Click on your avatar or initials in the top right corner of the interface
- Click on Set a custom status
- Enter a custom status or choose one from the suggestions
- Enter an expiration date if necessary
- Click on the smiley icon if you want to choose an emoji to accompany your name
- Confirm with the Set status button
Using Keyboard Shortcuts
To navigate more quickly in kChat, there are keyboard shortcuts:
- Log in to kChat (kchat.infomaniak.com) from a web browser like Brave or Edge
- Click on the gear icon in the top right corner of the interface
- In the Shortcuts tab, you'll find a list of available keyboard shortcuts
Resolve a Display Zoom Issue
To zoom in or out if the display has become illegible, use the following keyboard shortcuts:
- As in a browser, CTRL/CMD and - to zoom out
- CTRL/CMD and + to zoom in
- CTRL/CMD and 0 to reset to default size
kChat with Your Domain and Branding
With Custom Brand (included in kSuite Enterprise offer or available as an option), you can customize kChat with your logo, colors, and your domain name's URL. Your collaborators are fully immersed in your brand from start to finish.
This guide explains how to customize the display of the organization you are in on the Infomaniak Manager.
You can notably add a logo to the organization's name and completely replace the display of the name with a small banner.
Prerequisites
- Be a legal representative or administrator in the organization concerned
- Be in the correct organization (or switch to another one if necessary)
Accessing the customization page
To customize the Manager interface:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on Settings in the left sidebar menu
- Click on Customization
The left button Customize allows you to edit the visible part at the top left of the Manager:
- Choose a square logo alone (in this case, no rectangular logo)
- Choose to put initials in the square (in this case, it is possible to have an additional rectangular logo or no rectangular logo)
The right button Customize allows you to add a rectangular logo (only) to applications like kDrive and Mail:
- Attention: the rectangular logo will also be taken into account on the Manager side (it is not possible to have a different rectangular logo between these different services)
- If no rectangular logo is configured on the Manager then it is simply not displayed
Thank you for choosing Infomaniak to secure your sites with an EV or DV Sectigo SSL certificate (formerly Comodo).
An SSL certificate secures all exchanges between your server and your visitors, displays a padlock, and adds https to your site.
If you have a company registered in the registry or the Chamber of Commerce, you have the option to display your brand or organization name in the browser's address bar with an EV SSL certificate.
Which SSL certificate to choose?
- What are the conditions for getting an EV SSL certificate?
- What are the differences between an EV and DV certificate?
- Can I order an SSL certificate from Infomaniak if my site is hosted elsewhere?
- What does the Sectigo SSL certificate warranty cover exactly?
What would you like to do?
- Fix errors after activating an SSL certificate
- Install a free Let's Encrypt SSL certificate on a site
- Uninstall a Let's Encrypt certificate
- Update a Let's Encrypt certificate (e.g., after adding/removing aliases)
- Generate a CSR certificate for all subdomains of a domain (wildcard)
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This guide details how to get started with Swiss Backup, the backup solution in an independent Swiss cloud.
2 Swiss Backup Variants
We offer two backup modes based on what you want to backup:
- CLOUD backups - allows you to backup and synchronize files using the following protocols:
- Swift (recommended)
- FTP / SFTP
- S3
- Synology NAS system
- ACRONIS backups - an ideal solution for backing up:
- Windows / macOS workstations
- Android / iOS (iPhone) mobile devices
- Windows / Linux servers
- Websites
- VMware, Hyper-x, Virtuozzo virtual machines...
- Microsoft 365 / Google Workspace spaces...
You may have already made your choice when ordering a Swiss Backup storage space, but it is entirely possible to modify the offer at any time.
Getting Started Guides
Cloud Backup (click here)
Acronis Backup (click here)
This guide helps you find solutions if you send an email from an email address hosted by Infomaniak and the message unintentionally ends up in your recipient's Spam folder.
Use Email Wisely
When basic rules are followed, there is little risk of your message ending up in the recipient's spam folder. To do this:
1. Use a Valid Email Address
Ensure that your email address and its domain are correct and valid; check the security settings of your domain name. If you correct a setting, wait 24 hours before trying to resend your email.
2. Avoid Suspicious Content
Whether in the subject of the message or in the body of the email, avoid using words or phrases often associated with spam, generic messages, overly complicated layouts, and unsafe or poorly formatted internet links. Personalizing an email using the recipient's name strengthens the legitimacy of your messages.
Sending suspicious attachments or large attachments can lead to the Spam folder; use SwissTransfer for example.
3. Test Sending from Mail Infomaniak
If you send your messages from email software, try sending them from mail.infomaniak.com to more precisely identify the origin of the problem leading to spam.
4. Reputation of Custom Domain
If you send emails from an address @domain.xyz and that domain has for any reason recently obtained a " bad reputation", your messaging will be impacted and may be considered as Spam by various providers. It is necessary to address the reasons that led to the depreciation of your domain name.
5. Obtain Consent
Make sure you know the person you are writing to, or at least write to a user likely to expect your message so they don't mark it as Spam. For group and/or regular mailings, voluntary subscriptions reduce the risk of being classified as spam; also consider Infomaniak's Newsletter solution.
6. Optimize Sending Frequency
An excessive volume of sending to several recipients from the same provider can be considered spam. Respect a reasonable frequency when sending your emails.
7. Get Added to Infomaniak's Whitelist
If you regularly send emails to a recipient also hosted by Infomaniak, and your messages are suddenly considered spam, your recipient can add your email address to the whitelist to allow your mail to reach their normal inbox. But it is important to pay attention to the reasons that led your messages to spam because not everyone will be able to whitelist your address.
This guide shows how to use the Newsletter tool offered by Infomaniak to create and send newsletters, i.e., recurring email messages to multiple recipients.
Why use Newsletter instead of regular email?
A newsletter is a periodic electronic communication sent by email to a specific group of subscribers. It is generally aimed at informing, sharing news, updates, or relevant content on a specific topic. These mailings can come from companies, organizations, websites, or even individuals and are often used to maintain a relationship with a targeted audience. They may contain articles, announcements, promotions, links to recent content, upcoming events, and sometimes exclusive offers for subscribers. The main goal is to provide interesting and relevant content to encourage engagement and maintain the interest of subscribers.
Infomaniak Newsletter allows you to schedule and send electronic newsletters to a list of waiting recipients; you can effectively and personally distribute email marketing campaigns and maintain regular and relevant communication with your customers and subscribers.
Features include creating email templates, managing the subscriber list, analyzing performance, and all this is not directly achievable with a traditional Email Service. Moreover, the tool has its own interface, independent within your browser, completely separate from Infomaniak Mail, and does not require a separate email application. This means that if you already have contacts to whom you want to write with their consent, you will need to import them into the tool beforehand.
Prerequisites
- Own a domain name on which you will activate the Newsletter (+ access to its DNS zone if necessary)
- create a domain name if necessary
- Have an Infomaniak Email Service for this domain, or at least a valid personal email address on the domain in question
- create an email address if necessary
- Have Newsletter credits to enable sending (1 credit = 1 sending)
Activate the Newsletter Tool
To activate the Newsletter tool for the first time:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Newsletter in the center of the page (universe Events & Marketing).
- Click on the blue button to subscribe to the Newsletter offer.
- Enter the domain name to be used (which must belong to you - read the prerequisites above).
- Click the blue button to Approve.
- Start using the tool - or read this guide (click here) if you encounter any issues or if additional configuration is requested on the screen.
Access the Newsletter Tool
To access the Newsletter tool once activated:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon in the top right of the interface (or navigate through the left side menu, for example).
- Select Newsletter (universe Events & Marketing).
- Click if necessary on the name of the relevant object in the displayed table.
Go Further with the Tool
- Import contacts
- Create and send a newsletter
- Newsletter credits
- Newsletter subscription form
- Double opt-in to avoid being marked as a spammer
- Resend a newsletter to specific types of subscribers
- Variables to customize your content
- Use Newsletter API
This guide explains how to add background images and modify the text color of the sharing links and drop boxes in kDrive to align it with your company's visual identity.
Prerequisites
- Own a paid kDrive subscription
- Be logged in with a user account having sufficient permissions
Customize Sharing Links and Drop Boxes
To access kDrive customization:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- Choose kDrive (universe Collaborative Tools)
- Click on the name of the relevant item in the displayed table
- Click on Shares in the left sidebar menu
- Click on Public Sharing Links
- Or click on Drop Boxes
- Click on Customize
- Click on Public Sharing Links
- Modify the text color and add an image or background color
- Click on Save
This guide explains how to create a custom MX record (in our example: mx.domain.xyz, assuming that domain.xyz belongs to you) to use in your NAS's MX configuration.
An MX record cannot be declared directly in the form of an IP address like 178.123.456.789, for example.
Custom MX Record
To access your domain names:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon at the top right of the interface (or navigate using the left side menu, for example).
- Select Domains (in the Web & Domaine universe).
- Click directly on the name of the relevant object in the displayed table.
- Click on DNS Zone in the left side menu.
- Click on the blue Add a record button.
- Choose MX as the record type and confirm.
- Enter the desired MX record ("mx.domain.xyz," for example).
- Point the record to the desired IP address (target).
- Click the Save button.
This guide explains how to inject HTML code or use CSS or Javascript links to customize your online ticketing system.
Setting Up the Script
- Login to your Infomaniak account (manager.infomaniak.com)
- Go to Ticketing
- Access the Shop / Publish and Shop Option menu
- Click on Advanced Options
- HTML scripts should be placed directly in the fields provided for this purpose
- External CSS links and external JS can be specified below
Lists of Triggers
Here is a list of triggers for various services that you can use with HTML code