Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide explains how to transfer data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere to Infomaniak. You remain, of course, the owner of your data, without loss or interruption!
Don't have time to migrate your services? Launch a free tender to find an Infomaniak partner who will handle everything.
Specific Guides
Click on the link corresponding to your current hosting provider:
- Swisscom: complete guide to migrate Web, Mail, and domain name data
Guides for any other host
To retrieve all other data, follow the procedures below:
- guide to migrate Web data (any PHP, HTML, etc. site - for WordPress read this guide)
- guide to migrate Mail data (email addresses, mailbox content, etc.)
- guide to transfer the domain name (domain management, DNS zone, etc.)
To avoid interrupting your website and emails and prevent any content loss when importing your existing data, migrate your services in the indicated order.
You can also bring over other types of data onto Infomaniak servers:
- content from Dropbox, Google Drive, etc.: read this guide
- data from Synology or QNAP NAS: read this guide
Why join Infomaniak?
By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, the linking of your domains will be done automatically with your site and email address. You will not need to manually configure the DNS of your domains with another registrar.
Learn more about Infomaniak
This guide explains the protocols and ports that can be used with Infomaniak email services (Mail Service in particular).
Prerequisites
It is imperative to use only the server name mail.infomaniak.com
when prompted during the configuration of email software or applications, and this applies to both incoming and outgoing mail settings.
If you specify another server name, mail errors may occur.
Recommended Ports
It is recommended to use only the following protocols and port numbers when prompted during the configuration of email software or applications:
- port
993
(secure port for receiving messages via IMAPs - incoming mail) - port
465
(secure port for sending messages via SMTPs - outgoing mail)
It is imperative to enable SSL / TLS authentication
when prompted during the configuration of email software or applications, and this applies to both incoming and outgoing mail settings.
Without enabled authentication, mail errors may occur.
Other Supported Protocols
- port
143
(standard port for receiving messages via IMAP) - port
110
(standard port for receiving messages via POP3) - port
995
(secure port for receiving messages via POP3s) - port
587
(alternative port not recommended for sending messages via SMTP)
- TLS authentication on SMTP ports 587 and 25 (not recommended)
- STARTTLS authentication for IMAP, POP3, and SMTP
- SMTP authentication (either LOGIN or PLAIN)
The Infomaniak API does not provide any connection to email because IMAP and SMTP are the "APIs"; for this purpose, use a Python library like https://docs.python.org/3/library/email.examples.html and https://docs.python.org/3/library/imaplib.html or any library using IMAP and SMTP.
To display emails using php:imap_open("{mail.infomaniak.com:993/imap/ssl}", $email, $password);
This guide explains how to replace the main domain name associated with a website hosted on Infomaniak, in case you want to change the name of your business or modify the spelling, for example.
Indeed, it is not possible to simply modify the spelling of the domain name; you need to own the new domain name and install it in place of the current one by proceeding with an inversion (read below).
Also note that you can rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting has absolutely no impact on the site's URLs. You need to act on the domain name and, if necessary, adapt the site's content.
Prerequisites
- Own the desired new domain name (if necessary, you need to purchase it).
- If the desired modification is more of a "subdomain" to "main domain" type (example: dev.domain.xyz → domain.xyz), then read this guide (click here).
Add the new domain as an alias
When the new domain name is ready to be used in place of the old one:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Add the new domain as an alias to your site.
This alias will replace the current main domain name after the inversion you are going to perform.
Invert alias and main domain
Once the alias domain has been added to your site:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example).
- Choose Hosting (Web & Domain universe).
- Click directly on the name of the relevant object in the displayed table.
- Click on the site in question (in the Sites section).
- Click on the action menu â‹® to the right of the alias that will become the main domain (in the Domains section).
- Choose Set as main domain.
- If necessary, delete the old domain name and its variants that have become alias domains.
If you are using an SSL certificate, you will need to update it to include the added aliases.
If you are using the Dedicated IP option, you need to uninstall and reinstall it after the inversion you are going to perform.
Adapt the site's content
If your site corresponded to a specific domain name, errors may occur if you do not adapt its content to the new name. Read the guides for:
This guide explains how to redirect a domain name directly to another or how to automatically send visitors from your website to another page address (internal or external URL).
You will need to take action either on the domain name itself (it must be hosted by Infomaniak, and its DNS must also be those of Infomaniak), or on the code present in your pages (htaccess page, homepage, etc.) if you have a website.
⚠️ For additional help, contact a partner or submit a request for proposal — also read the role of the host
Acting on the Domain Name
via Web Redirection Tool
The tool available in the Manager allows you to easily act on the domain name (or subdomain) to redirect it to the Internet address of your choice.
via DNS changes or A record
Change the DNS of the domain name or modify its A/AAAA records to direct web traffic to another provider.
Acting on the Code of the Pages
via HTML code to insert
Insert this line of code between the <head>
and </head>
tags of your homepage (usually named index.html):
<meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">
Replace 5 with the desired waiting time in seconds (0 for an immediate effect).
Google search engine suggests using a server-side 301 redirect (see below). The W3C also advises against using it.
via PHP code to insert
If the site page has a .php extension, insert this function call at the top of the file:
header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");
via .htaccess file
To redirect all traffic to your site (regardless of the called page) to another address, insert this in the .htaccess file at the root of your site:
RewriteEngine On
RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]
To target the page that needs to be redirected:
Redirect permanent /old_page.html insert destination URL here
Redirectpermanent, Redirect permanent, and Redirect 301 are equivalent commands.
Here is another example of redirecting a subpart to the homepage (this directive works with "deep links" unlike a permanent redirect):
RewriteEngine on
RewriteRule "old/path/url "/" [L]
This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hosting, and how to set up an effective backup policy if the backups made available automatically and free of charge do not or no longer correspond to your needs. needs in terms of availability or security.
Web hosting (Starter, Shared, Cloud Server)
Guides to restore automatic backups:
- of an entire accommodation
- specific files on hosting
- specific databases
- of a Web Application (Wordpress & Apps)
- Cloud Server SSH crons
Also read these guides for backing up and restoring :
- hosting with Swiss Backup and Acronis (simple)
- hosting with Swiss Backup and Restic (advanced)
- WordPress with Swiss Backup
- WordPress with a plugin
Read also https://faq.infomaniak.com/ snapshot
Hosting v1 (old 60 GB offer)
- view and/or download the automatic backup ( versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web)
- restore this data
Email
- restore messages from automatic backups Infomaniak
- restore contacts or events _
- save the current contents of an email account:
- by duplicating all current content to a rescue box
- by copying emails as they arrive to a backup box
- by downloading current content locally
This guide explains how to optimize the website you manage on a Web Hosting to make it faster and allow all visitors to navigate it from the Internet effortlessly, regardless of their connection speed.
⚠️ For additional help, contact a partner or submit a tender — also read the role of the host
The Role of the Host
The loading speed of a website depends on various factors (server performance, hosting provider's network infrastructure, visitor's internet connection, website optimization, etc.).
As a hosting provider, Infomaniak strives to offer the best in hosting and constantly evolves its products and infrastructure:
- All hosting runs on the latest generation SSDs.
- The infrastructure has over 70 Gbit/s of interconnection and redundancy with top Internet service providers (Swisscom, Cogent, Level3, etc.).
- To handle traffic spikes effectively, servers use Intel Xeon 64-bit processors, regularly replaced, and shared servers utilize only about 40% of their CPU power on average.
Additionally, when you submit a support request regarding slowness, Infomaniak analyzes whether:
- Your hosting server has been functioning normally without issues in the last 48 hours.
- The network infrastructure has not experienced disruptions in the last 48 hours.
The Role of the Site Owner and Webmaster
Infomaniak does not intervene in server content or website development. Creating or maintaining a site is a different profession, although it is related to its activities since tools and services are provided that a webmaster uses to create websites.
Identifying the Cause of Slowness
Here's what you should do if you notice slowness with your site:
- Follow Google's recommendations PageSpeed Insights to optimize your website. These recommendations relate to the website's design rather than server configuration; read this (click here) if the test result prompts you to enable resource compression on your site
- If experiencing slowness from abroad, consider enabling DNS Fast Anycast
- Install and configure a caching system on your site to avoid redundant database accesses and speed up your site's display
- Consider a CDN
- Test the server's response speed (TTFB)
- Scan your hosting for viruses
- Regularly purge databases and remove unnecessary entries
- Use the latest version of PHP compatible with your site/CMS/Web application
- Avoid using images, counters, CGI, or media hosted on external providers, as if they become unreachable, your site may appear slow
- Disable unnecessary extensions consuming a lot of resources in your CMS
- Regularly update CMS/Web applications
- Implement a crawl delay for indexing bots, as some have a very "aggressive" operation; you can limit their impact by setting up a Crawl-delay
- Check any error logs that consolidate all errors generated by your site; correcting these errors will improve your site's performance
- Check any slow logs: they group queries that take more than 5 seconds to execute; it's important to correct the queries listed in this file (SQL optimization examples)
- Add a server cache system (Cloud server only)
- Increase the max_children value (Cloud server only)
If the Problem Persists...
As a site owner, if you are a webmaster or have hired a webmaster who also cannot identify the source of slowness, contact Infomaniak support in writing only after obtaining the following information:
- Hosted site name
- Dates and times of slowness experienced
- Name of the possibly affected database / FTP account
- Your public IP address at the time of tests (visible, for example, on https://www.infomaniak.com/ip)
- Type of observed slowness (site display, FTP transfers...)
- Issues (e.g., slowness) accessing the Infomaniak site intermittently?
- Result of a traceroute to 84.16.66.66 and copy/paste the complete results (screenshot if necessary)
- Result of a speed test by choosing Infomaniak as the destination (http://www.speedtest.net/ — click on Change Server to select Infomaniak)
If Your Needs Expand...
If shared hosting is no longer suitable for your site, consider migrating to a Cloud Server. Your site can be easily moved to this type of server, where it will be alone, and you can install a caching engine, for example.
Thank you for entrusting your the hosting of your website to us.
Remember, a web hosting is a storage space available on a computer, also referred to as a "server", connected to the Internet and managed by a web host, in this case Infomaniak.
This storage space, available to professionals and private individuals, serves to install website or other types of tool (CRM, extranet, intranet, etc.) which must be accessible via Internet.
This guide will enable you to quickly use the basic functions of your new product, your web hosting solution, which can host several websites.
Where to start?
- Create a WordPress website
- Build the site with Site Creator
- Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
- Manage your FTP account/users
- Manage and publish files on your hosting via our FTP Manager
- Manage your MySQL databases
- Add a site or a sub-domain to your hosting (multisite/multidomain)
- Link another domain name to an existing web site (domain alias)
- Preview your site even if your domain name does not yet point to the Infomaniak servers
And the domain name?
To be visible to the public online, a web hosting solution must be associated with a domain name!
Your domain name is not managed by Infomaniak? Or it is in a different customer account from your web hosting solution?
Then follow this guide to configure the DNS or the A records in order to link the domain name to your web hosting solution.
I have not found an answer to my question
In the event of a problem, please consult our knowledge base before contacting our support team. We are on hand 7 days a week. Please do not hesitate to contact us by email, chat or telephone.This guide explains how to transfer an Infomaniak product from one organization to another.
This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located. This is an internal transfer.
Furthermore, if your user has access to multiple organizations, it's very easy to send the product of your choice to one of them.
Generate a Transfer Link
To transfer a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to be transferred (the user must have administrative rights).
- Open this page in the Manager (or click on Product Transfer in the left sidebar).
- Click on the Transfer products button
- Check the product(s) to move.
- Read and accept the terms and conditions.
- Click the Transfer button.
The transfer has started. You can now choose to:
- Copy the transfer link.
- Send it to the email address of your choice.
- Complete the transfer by selecting one of the organizations your user is associated with, and the selected product will be transferred there.
Alternative Method
In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (as shown in the image below). However, this menu is not available everywhere (e.g., in the case of Newsletters), so it's better to use the first method above, which also allows batch transfer.
For Jelastic Cloud, read this guide (click here).
Receiving the Product
Once a transfer has started:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that should receive the product(s) (the user must have administrative rights).
- Execute the link obtained in the first step above.
- If necessary, choose the destination organization from the dropdown menu.
- Read and accept the Terms and Conditions.
- Click the Receive Products button (if the button is not clickable, make sure you have selected the organization).
If needed, you can create a new organization to receive products.
You can always find an ongoing transfer from the left sidebar of the Infomaniak Manager:
DNS Fast Anycast replicates the DNS of your domain worldwide and accelerates access to your site by an average of 34%. The option can be activated with a single click and does not require any modification to your code.
What is DNS Fast Anycast
Thanks to DNS Fast Anycast, the DNS of your domain is replicated in over 20 points of presence worldwide. Wherever your visitors are located, they are redirected to the nearest DNS server, which speeds up access to your site by an average of 34% (DNS resolution). Furthermore, if one of your DNS servers were to become unavailable, the nearest server naturally takes over, allowing your visitors to continue accessing your site.
In summary, DNS Fast Anycast reduces latency and increases the availability of your websites without requiring any modifications to your code.
Prerequisites
- All you need is a domain name managed by Infomaniak. It is easy to transfer the management of your domain to Infomaniak if necessary.
- DNS Fast Anycast is compatible with all internet sites, regardless of your web host.
- The replication of your domain's DNS is automatic, and no modifications to your code are required.
Activate DNS Fast Anycast
To access DNS Fast Anycast:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser such as Brave or Firefox.
- Click on the icon in the top right of the interface (or navigate using the left side menu, for example).
- Select Domains (universe Web & Domain).
- Click directly on the name of the item in the table that appears.
- Enable DNS Fast Anycast from the dashboard.
Thank you for entrusting the hosting of your WordPress site to Infomaniak.
WordPress & Apps hosting automates WordPress installation and security updates ⚠️ For additional assistance, contact a partner or fill in a call for tenders — also read the role of the host
Preamble
As a reminder, the WordPress site creation tool can be:
- hosted by the WordPress.com infrastructure (paid) and in this case, Infomaniak is not involved in hosting
- freely and manually installed by the user using the archive provided by WordPress.org, in which case Infomaniak is the web host but does not manage any updates and does not list the application in the WordPress & Apps section of the Infomaniak Manager; this is the case if you migrate an external WordPress to Infomaniak
- automatically installed by the tool available on the Manager, and in this case, WordPress is largely maintained (in terms of security) by Infomaniak
This third and final point is developed in this guide.
Install WordPress & Apps
Infomaniak makes installing the WordPress application (and other applications as well) easy:
Using WordPress
Although WordPress is one of the simplest CMSs to use, it is necessary to familiarize yourself with it. To assist you in this process, here are external resources in several different languages to get started with WordPress:
- Essential basics to know to get started with WordPress
- French-speaking WordPress community support forum
- FAQ about backups/restorations
- Using an ElegantThemes theme or extension
- Free WordPress training provided by the site progresser-en-informatique.com. If you want to get to the essentials, focus on the following modules: