Thank you for choosing the Infomaniak ticketing service, which allows you to manage all of your online ticketing: event creation, online posting, ticket control, sales tracking and customer management. These guides help you quickly use the essential features.

Setup and management of ticketing

• Create a ticketing system
• Set up an event
• Manage events with multiple performances
• Associate a seating plan
• Use access passes
• Set up promotions
• Issue gift certificates
• Set up payment methods
• Create customer forms

Online and marketing

• Online launch checklist
• Manage online stores
• Set up automatic emails before the event
• Listing on theprogramme.ch
• Connect the ticketing system to Zapier
• Use the ticketing API

Advanced event management

• Set up pricing zones

Ticket sales and control

Direct and reseller sales

• Box office sales
• Resellers' access to the ticket office
• Import tickets from resellers

Sales and control equipment

• Order rental equipment
• Ticket formats available
• Use the sales packs
• Badge Printer User Guide
• Set up control tools
• Manage user profiles

Customer support and management of customer requests

• Checks in case of card payment error
• Exchange tickets at the counter
• Enable online exchange for visitors
• Process a refund
• Offer cancellation insurance
• Cancel an order or tickets

Tracking sales and customers

• View sales reports
• Understand the fees applied