Here are the different ticket formats available for on-site sales (as part of the ticketing system Infomaniak).

Printing with the thermal printer

• Show Format: 82 x 203.2 mm
  
• Cinema Format: 101.6 x 76.2 mm
  

Use of digital tickets

It is also possible to send digital tickets directly to the customer's email address. To do this, when finalizing the order, you will simply need to link a customer record and the ticket sending option will appear directly on the order validation window:

This guide details the integration tool for your ticketing system (as part of the Infomaniak ticketing system) to best promote your events.

Introduction

• More ergonomic and efficient than before, it will only take a few clicks to set up all the options of the online store and publish it to make your sales.
• From now on, no more links to update each season or edition of your event: keep the same link, and simply update the elements it contains.

Manage the presentation of your online events

To access the online ticketing options:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system concerned.
3. Click on Ticketing Portal in the left sidebar:
   
4. Click on Online Store in the left sidebar:
   

You arrive on the page of the online stores of the Ticketing Portal:

A. Create a store visible on infomaniak.events  

• Make your events visible in the search of the Infomaniak event portal.
• Allow traditional search engines to index your events.
• Customize the appearance of your main ticketing storefront.

B. Integrate your multiple ticketing systems  

• Access a page grouping all the "infomaniak.events" stores of your Organization.

C. Create a custom store

• Create stores tailored to your specific uses (such as integration on your pages).
• Add HTML / JavaScript or CSS scripts (for advanced users / developers).

This guide explains how to exchange‍ a ticket via Infomaniak’s Ticketing tool. If you have the wrong date or tickets, this operation will allow you to make an exchange and order new tickets using the Ticketing service

Enter the tickets to be exchanged

1. Go to the organiser’s ticketing service, as if ordering tickets
2. Scroll to the bottom of the page and click on the button Ticket exchange
   
   
   
    
3. In the new window, enter the email address used when booking, and the number(s) of your tickets and click on Validate
   
   
4. Click on Exchange more tickets or Order tickets to proceed to the next step

Order the new tickets

1. Proceed as you would for a normal ticket order, choosing the new event and date, and the number of tickets to be ordered.
2. When the basket is validated, the exchanged tickets will be shown as credits at the top of the page.
   
   
   
3. Complete the order, and if necessary, pay the balance of the basket

This guide explains how to set up invoice payment (within the framework of the ticketing system Infomaniak).

Preamble

• This payment method is ideal for allowing your customers to pay for their order later.
• Regardless of the payment method, you are the one who receives the money. It is therefore up to you to manually validate the order.
• In case of a bank transfer, the payment will arrive directly in the RIB / IBAN configured in your ticketing system under Accounting then Infomaniak Collections in the left sidebar:
  
  • This payment method is subject to a fixed fee of 0.20 cents per ticket (see rates).

Activation of invoice payment

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment Methods in the left sidebar:
   
5. Switch the toggle button to ON to the right of the Invoice element:
   

Setting up Invoice Payment

Information about the invoice payment method

The first part allows you to define the name of this payment method, add a description, and add a message at the end of the generated document:

Here is the result:


‍

Customization of the invoice payment method

You can customize the invoice to address the client and add a personalized message.

Here is an example of customization with the parameters above:

Payment method settings

The following parameters allow you to manage the use of this payment method:

1. The option to choose the availability of this payment method:
   • client: for online orders by the visitor
   • reseller and administrator: for the web and mobile counter
2. The possibility to set a deadline for using this payment method during an order.
   • It will always be possible to pay an invoice generated before the deadline, but it will no longer be possible to choose this payment method for orders during the period indicated in this field
3. Add processing fees to offset the management costs of this payment method.

Manage payment deadlines On Invoice

To ensure that seats are not indefinitely blocked by this payment method, you can set a payment deadline. Refer to this other guide if you are looking for information on the number of days before each reminder and the number of reminders.

Validation of an order pending payment

There are several ways to validate a payment method:

From the Infomaniak Manager

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Orders in the left sidebar.
5. Click on a pending payment order.
6. Click on the Transactions tab, hover over the unvalidated invoice payment and click on the Validate icon:


From the Web Counter

1. Log in to the Guichet Web.
2. Start a search for a pending payment order by:
   • Order number
   • Customer name

3. Click on the pending payment order.
4. Go to the Transaction tab and click on the Validate icon:
   

From the Mobile Counter

1. Log in to the Guichet Mobile.
2. Start a search for an order pending payment.
3. From the list of payment methods, choose the one to validate and select Confirm:
   

This guide explains how to create and manage promotional codes.
 

Create a promotional offer
 

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticket Office
3. From the left menu under Programming click on  Promotional offers
4. Click on Get started

Promotional offer setting

1. Set a name for the promotional offer. This name will be visible to the customer when using the promotional code
2. Select the type of reduction. It is possible to put a percentage on the basket, a fixed amount per ticket/pass, or a fixed amount on the basket total.
3. Define the currency and price of the discount or discount percentage to apply
4. It is possible to define 3 additional options
   • The maximum number of tickets that can benefit from this offer. Once this quota is reached, no promotional code can be validated. Useful if you want to give a large number of codes, but only the first X people to arrive will be able to take advantage of the offer. Please note that orders in progress will count towards the quota unless the order is canceled en route.
   • The maximum number of tickets per order. If the order has more than this number, an error message will indicate that the code cannot be used because the maximum number has been exceeded.
   • The validity period. It defines when this offer can be used
     
     
     

Configuring promotional offer limitations

Steps 2 and 3 allow you to define the events, subscriptions, and customers who can benefit from this promotional offer.

• Limit to events: Limit to events, certain areas, or even certain prices. It is also possible to set maximum quotas and limits per order per item.
• Limit to passes/subscriptions: Limit this offer for a particular pass
• Limit to customers: Limit to customers who have already ordered on the ticket office and who are therefore already present on the customer list on the ticket office, to those who have subscribed to the newsletter, or to a manually chosen customer list

Add codes

Once the offer has been created, you must now create the codes that customers can use when ordering.

1. Click on the blue Add codes  button at the bottom of the page
2. Choose code type
   • Custom: Allows you to set a code manually, as well as the maximum number of uses. It is thus possible to generate codes with words that can be easy to memorize or broadcast on different media, even personalized for certain people.
   • Random: Generates a number to be defined with a unique code randomly. Useful if the code itself is of little importance
3. Once the codes have been generated, it is possible to download a CSV file of all the codes by clicking on the icon
4. The different options also allow you to manage the different promotional code limitation conditions.
   

Learn more 

• Getting started guide: Ticketing
• Automatic promotional offer

This guide explains how to set up automatic email sends to visitors who have ordered a ticket (as part of the ticketing system Infomaniak).

Preamble

• This allows you to send a reminder email to your customers 2 days or more before the event with ticket information, the address, and the event schedule.

Enable and preview the automatic email

Prerequisites

• You will need to create an event to access the mobile ticket visual options.
• The image at the top of the email will display the logo of your ticketing system, which can be configured in Settings and Ticketing Settings.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Tools Marketing in the left sidebar.
4. Click on Automatic Emails in the left sidebar.
5. Click the button to Create an automatic email:
   
6. Configure the cases in which to send your automatic messages (several configuration pages).

You can also edit, preview, enable/disable or remove a message already written, even if it is not currently active. Click on the action menu ⋮ located to the right of the relevant item:

This guide explains how to manage the different payment methods (within the framework of the ticketing system Infomaniak).

The available payment methods

It is important to distinguish between the three available payment methods:

1. the online methods
2. the on-site or direct payment methods from your account
3. payments by exchange

There is also a test credit card that allows you to simulate a payment.

Enable and manage payment methods

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. To activate or deactivate a payment method, slide the toggle switch to ON or OFF to the right of the desired payment method:
   
6. To manage the details of a payment method, click on the arrow to the left of the payment method to set different aspects:
   
   • Designation: the name indicated for this payment method
   • Description: for the description of this payment method in case explanations are necessary
   • Minimum required for the payment method to be available
   • Availability of the payment method (clients, resellers and administrator)
   • Fees for files or tickets (for the exchange mode)

This guide explains how to create a new ticketing service on your ticketing tool. Each period therefore allows you to distinguish each edition of your ticketing services or to manage different ticketing services managed by an organiser. Each ticketing service can be managed independent of the other ticketing services in the tool.
 

Requirement: Create the ticketing tool online

1. Log in to your Infomaniak account
2. Click on the Ticketing tile or go to the online sales page
3. Click on Test free of charge at the top right of the page
   

Create the period

1. If ticketing services already exist, click on the blue Add
   
   
   
   
   button
2. Indicate the name of the ticketing service, the currencies to be used and the languages to be used on the ticketing service
3. Indicate the user’s contact details
4. Select the default appearance of the ticketing service

Find out more

• Quickstart guide: ticketing service
• Create an event in the ticketing service
• Create an event with several dates
• Create a pass or a season ticket

This guide explains how to modify the closing dates and times for sales within the framework of the ticketing system Infomaniak.

End of sales settings

You can modify the closing date and time at each level independently:

• End of online sales
  • Allows you to close sales of the event from your online box office and on the Infomaniak portal. People will no longer be able to order tickets online for this event from a website.
• End of sales at Reseller Counter
  • Defines the moment when people with restricted access to the counter only will stop their sales from the counter on the manager or tablet.
• End of sales at the Administrator Booth
  • For administrators making sales from the Booth accessible from the manager or tablet:
    

Setting up the sales end parameters

These settings can be defined when creating an event, during the third step of the procedure by activating the option Modify the closure of sales:

They can be configured at the event level once it has been created by going to the Settings tab:

For multi-date events

The Settings tab is located at each show. However, it is possible to modify the end of sales for multiple dates at once by using the actions on multiple dates:

1. Go to the Dates tab of your event.
2. Switch to list mode:
   
3. Select the dates you want to set up.
4. Click on Actions and Edit show settings:
   

This guide explains how to make sales from an organizer account as well as on-site sales using Infomaniak's Ticketing tool. If you want, for example, to print free tickets, invitations, VIP tickets, or paid tickets, you can place an order from the counter and generate these tickets.

Access the Counter

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Box Office
3. Click on Counter in the left menu
   
   

Create a New Order from the Counter

1. Choose whether the sale concerns an event, a pass, or a gift card
   
2. Choose the desired event or item, as well as the number of tickets to add to the basket

1. Set parameters in the basket, such as the seat on the seating plan, form information by rates, and the use of a promotional code or gift card.
   
2. It is possible to customize the information on the tickets to be printed at this time
3. Choose a payment method. For a free ticket, such as an invitation, select the Free/Invitation payment method
4. Once the information is entered, Validate the order

Associate the Order with a Customer

On the counter, assigning an order to a customer is optional. It is necessary to enter it if you want to be able to find an order with the customer's name or email, send them tickets by email, or display the customer's name and surname on the ticket.

To do this, click on the Customer tab and search for an existing customer or create a new customer record.

Print or Send Tickets

You can print or send tickets by email. To do this, go to the corresponding tab and choose the type of printing or email sending.

Other Uses of the Counter

The counter allows for other important operations, such as ticket exchanges or reservation validations.

For more information on these operations, please refer to the relevant guide: 

• Ticket Exchange at the Counter
•