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This guide explains how to exchange a ticket via Infomaniak’s Ticketing tool. If you have the wrong date or tickets, this operation will allow you to make an exchange and order new tickets using the Ticketing service
Enter the tickets to be exchanged
- Go to the organiser’s ticketing service, as if ordering tickets
- Scroll to the bottom of the page and click on the button Ticket exchange
- In the new window, enter the email address used when booking, and the number(s) of your tickets and click on Validate
- Click on Exchange more tickets or Order tickets to proceed to the next step
Order the new tickets
- Proceed as you would for a normal ticket order, choosing the new event and date, and the number of tickets to be ordered.
- When the basket is validated, the exchanged tickets will be shown as credits at the top of the page.
- Complete the order, and if necessary, pay the balance of the basket
This guide explains how to make sales from an organizer account as well as on-site sales using Infomaniak's Ticketing tool. If you want, for example, to print free tickets, invitations, VIP tickets, or paid tickets, you can place an order from the counter and generate these tickets.
Access the Counter
- Log in to your Infomaniak space (manager.infomaniak.com)
- Go to the Box Office
- Click on Counter in the left menu
Create a New Order from the Counter
- Choose whether the sale concerns an event, a pass, or a gift card
- Choose the desired event or item, as well as the number of tickets to add to the basket
- Set parameters in the basket, such as the seat on the seating plan, form information by rates, and the use of a promotional code or gift card.
- It is possible to customize the information on the tickets to be printed at this time
- Choose a payment method. For a free ticket, such as an invitation, select the Free/Invitation payment method
- Once the information is entered, Validate the order
Associate the Order with a Customer
On the counter, assigning an order to a customer is optional. It is necessary to enter it if you want to be able to find an order with the customer's name or email, send them tickets by email, or display the customer's name and surname on the ticket.
To do this, click on the Customer tab and search for an existing customer or create a new customer record.
Print or Send Tickets
You can print or send tickets by email. To do this, go to the corresponding tab and choose the type of printing or email sending.
Other Uses of the Counter
The counter allows for other important operations, such as ticket exchanges or reservation validations.
For more information on these operations, please refer to the relevant guide:
https://manager.infomaniak.comThis guide explains how to manage the different payment methods on the ticketing service. It is important to distinguish the 3 payment methods available: online methods, on-site methods or payment directly via your account and payment by exchange.
Online | On-site or directly via your account | Exchange/invitation | |
---|---|---|---|
Payment method | Postcard Credit card Twint | Cash Postcard Credit card Payments per invoice On the premises | Exchanges via the ticket office Exchanges via the online ticketing service Free / invitation |
Tariffs | 0.89 + 1% + bank charges | 0.20 per ticket | Free |
In addition, there is a test credit card that allows you to simulate a payment. For more information on this subject, please refer to this guide
Enable and manage the payment methods
- Log in to your Infomaniak space
- Access the Ticketing service
- In the left-hand menu under Sales, go to Payment methods
- To enable or disable a payment method, click on the button to the right of the desired payment method.
- To manage the details of a payment method, click on the arrow to the left of the payment method. It is thus possible to configure the following aspects
- Designation: the name indicated for this payment method
- Description: for the description of this payment method in the event that explanations are required
- Minimum requirements for the payment method to be available
- Availability of the payment method (customers, dealers and administrator)
- Administrative fees (for exchange mode)
Find out more
- Start-up guide: ticketing service
- Enable exchange mode for the online ticketing service
- Guide for visitors to exchange tickets
This guide explains how to implement automatic emails to visitors whoo have ordered a ticket via your Infomaniak ticketing service.
This email allows you to send your customers a reminder email 2 days before the event with the ticket information as well as the address and time of the event
Enable the automatic email
- Log in to your Infomaniak space (manager.infomaniak.com)
- Access the Ticketing service
- In the left-hand menu under Marketing tools, click on Automatic emails
Enable and preview the automatic email
These options are available by clicking on the icon to the right of the automatic email concerned. The image at the top of this email will include the logo of your ticketing service, to be configured in Settings and Ticketing service settings
Find out more
- Start-up guide: ticketing service
- How to incorporate an Infomaniak Events logo into your website
- How to use the Infomaniak newsletter to communicate with your customers
This guide explains how the payment deadline works before cancelling an order with Infomaniak’s ticketing solution.
Prerequisite:
- This functionality is only available for orders that use the payment method: Payment on invoice
How it works
When tickets for one of your events are purchased with the payment method: Payment on invoice, it’s possible to configure a rule defining when the order is automatically cancelled.
- Log on to your Infomaniak space (manager.infomaniak.com)
- Go to ticketing and select the box office in which the event in question is located
- From the left side menu, select Sales then click on Payment methods
- In the list of payment methods, scroll down to By invoice to access the parameters
- Define the duration of availability of this payment method, the number of days before another payment request is made to the customer, as well as the number of reminders
- The order is automatically cancelled at the end of the reminder period, which is calculated as follows:
- Number of days before the first reminder + (number of reminders multiplied by the number of days before the first reminder)
- In the example above, this gives: 5 + (2x5) = 15, i.e. a cancellation that occurs 15 days after the first reminder
find out more
This guide explains how to use the registration forms to request information from your customers when they place an order via your online ticketing service. You can ask your customers to provide information such as surname and first name, telephone number, address or any other information you deem necessary.
Data protection and right to be forgotten
All the information collected from your customers is always stored on Infomaniak servers in Switzerland. These data are the exclusive property of the event organiser. Infomaniak will never use them for commercial purposes and will never disclose them to third parties.
For more information on data protection, consult our conditions on the RGPD
Implementation of the forms
There are three different methods of requesting information from your customers
- The registration form, requested when an order is placed via the ticketing service
- The form per tariff, to collect information about each participant
- The pass form, requested when ordering a pass / season ticket
Export customer information
To view and retrieve information collected via forms, please consult the relevant guide
Find out more
This guide explains how to create and manage promotional codes.
Create a promotional offer
- Connect to your Infomaniak space (manager.infomaniak.com)
- Go to the Ticket Office
- From the left menu under Programming click on Promotional offers
- Click on Get started
Promotional offer setting
- Set a name for the promotional offer. This name will be visible to the customer when using the promotional code
- Select the type of reduction. It is possible to put a percentage on the basket, a fixed amount per ticket/pass, or a fixed amount on the basket total.
- Define the currency and price of the discount or discount percentage to apply
- It is possible to define 3 additional options
- The maximum number of tickets that can benefit from this offer. Once this quota is reached, no promotional code can be validated. Useful if you want to give a large number of codes, but only the first X people to arrive will be able to take advantage of the offer. Please note that orders in progress will count towards the quota unless the order is canceled en route.
- The maximum number of tickets per order. If the order has more than this number, an error message will indicate that the code cannot be used because the maximum number has been exceeded.
- The validity period. It defines when this offer can be used
Configuring promotional offer limitations
Steps 2 and 3 allow you to define the events, subscriptions, and customers who can benefit from this promotional offer.
- Limit to events: Limit to events, certain areas, or even certain prices. It is also possible to set maximum quotas and limits per order per item.
- Limit to passes/subscriptions: Limit this offer for a particular pass
- Limit to customers: Limit to customers who have already ordered on the ticket office and who are therefore already present on the customer list on the ticket office, to those who have subscribed to the newsletter, or to a manually chosen customer list
Add codes
Once the offer has been created, you must now create the codes that customers can use when ordering.
- Click on the blue Add codes button at the bottom of the page
- Choose code type
- Custom: Allows you to set a code manually, as well as the maximum number of uses. It is thus possible to generate codes with words that can be easy to memorize or broadcast on different media, even personalized for certain people.
- Random: Generates a number to be defined with a unique code randomly. Useful if the code itself is of little importance
- Once the codes have been generated, it is possible to download a CSV file of all the codes by clicking on the icon
- The different options also allow you to manage the different promotional code limitation conditions.
Learn more
- Getting started guide: Ticketing
- Automatic promotional offer
This guide explains how to perform refunds when orders are cancelled via the Infomaniak ticketing service.
Infomaniak does not handle refunds
Infomaniak has no decision-making power with regard to cancellations, refunds, or ticket exchanges. You can implement ticket exchange methods either via the ticket office or by allowing your customers to access the process via the online ticketing service
Depending on the refund method you wish to apply, you will need to obtain the necessary information from the customers making the request. You can also ask the customers to enter this information when placing their order if you so desire.
Ticket cancellation
¨Please consult guide for ticket cancellations on the ticketing service for the different cancellation methods available to you.Infomaniak transfers
Infomaniak transfers the money at the beginning of every month. Consult the relevant guide for more details
Find out more
- Start-up guide: ticketing service
- Exchange a ticket via the ticket office
- Enable exchange mode for your customers
- Cancellation insurance
This guide explains how to create events with several performances using the ticketing tool.
Create a multi-date event
- Log in to your Infomaniak account
- Go to Ticketing
- From the left-hand menu under Scheduling, click on Events
- Click on add event
- At the Date and Location stage, it will be possible to choose the option Several performances
- An interface with a calendar appears; choose the start date of the event
- You can define if the event lasts several days, weeks, months or if it is recurrent several times in the same day
- Once the event is created and opened for sale, it’s possible to follow the progress of the orders for each date with the help of a display in List mode
Find out more
- Quickstart guide: ticketing service
- How do I duplicate a one-off or recurring event?
- How do I change and customise the sales status of my event?
This guide explains how to add users as resellers so that they can sell tickets for your events on the Infomaniak ticketing platform.
If you have sales points, partners, or simply cash registers at the entrance of the event, you can give them reseller access. This way, you can grant them selling rights from the counter.
Add a Reseller
- Log in to your Infomaniak space
- From the left side menu, click on Users and Profiles then Users
- In the top right corner, click on the Add a user
- Follow the creation wizard
- During the user role selection step, choose Collaborator or External with limited rights
- When choosing access to products, click on Ticketing
- Check the boxes in the last columns for the relevant ticketing or ticketings
Next Step
You can now create profiles to detail reseller access. To do this, please follow this guide