This guide explains how to activate and use the "test" payment mode (within the framework of the Infomaniak ticketing system) to make orders without using your credit card.

Preamble

• This test payment mode allows you to make payments on the online ticketing system just like your clients do with a test credit card.
• This creates a real reservation with real tickets, but with a 0% commission.
• This payment method is only visible when you are logged into the shop with an administrator account and that account is linked to a customer record (see prerequisites below).

Enable the "Credit Card Test" payment mode

Prerequisites

• Add the email address to the customer database, in case the administrator's address is not yet registered as a customer:
  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the ticketing system related to the event.
  3. Click on Sales in the left sidebar.
  4. Click on Clients in the left sidebar.
  5. Click on Add a client and fill in the fields:
     

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. Turn the toggle switch ON to the right of the carte de crédit test element:
   

Use the card to place test orders

For this:

1. Go to the online ticketing platform.
2. Log in to the ticketing system using an email address of an administrator of the ticketing account:
   
3. Make a purchase, and when choosing the payment method, select the Test credit card.
4. Enter the following information during the order:
   • Code: 4242 4242 4242 4242
   • CVV: 100
   • Expiration date: 01/32 or any date in the future
   • Password for 3D-Secure: Checkout1! (entered directly in the field)
     
5. Complete the order…

This guide explains how to duplicate an event, within the framework of the ticketing system, in a unique or recurring manner.

Preamble

• If necessary, refer to this other guide regarding duplicating an event on a second ticketing system.

Duplicate an event

To duplicate an event, season or previous edition for example:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system where the event to be duplicated is located.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the action menu ⋮ located to the right of the event to be duplicated.
6. Click on Duplicate:
   
7. In the modal that opens, choose to duplicate the event uniquely (once) or recurrently (multiple times):
   • Recurrent duplication allows you to duplicate the event throughout the period by choosing the dates (Monday to Sunday) for which you want this event to be duplicated.
8. If necessary, specify the new name of the event, the new dates, and other performance parameters of your event.
9. Click on Confirm to start the duplication.

Once the duplication is executed, refresh the page and then determine if the events should be visible to customers or hidden from customers and/or resellers, or complete for customers and/or resellers. You can also duplicate the seats in the case of numbered rooms.

This guide explains how to access the tickets page and the ticket reports (within the framework of the ticketing system Infomaniak).

Access the tickets page

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Sales in the left sidebar.
4. Click on Tickets in the left sidebar:
   

The Tickets page allows you to view tickets for a single event or a set of events and see at a glance the following information:

• The summary of your ticket list (total number of tickets, including those to be paid, refunded, canceled)
• The number of tickets scanned
• The number of attendees
• The zone, the price and the seat of the participant
• The ticket status
• The ticket order number

Actions on tickets (print, export, …)

When one or more tickets are selected, it is possible to perform the following actions:

• Print in the desired format (print@home, pre-printed, thermal, show, cinema)
• Cancel tickets (only if they are free)
• Scan / Unscan (resets the participant's entry)
• Export tickets/passes in CSV format

Search options

Many filters are at your disposal to refine your ticket searches, such as:

• By setting a date range for the order
• By setting a scan date range
• By selecting the sales channel (client shop, reseller/Administrator)
• By choosing the ticket type (regular or pass ticket)
• By choosing the order status of the ticket
• By selecting a price

The results of these searches can be exported in CSV format via the Export button:

This guide explains how to create a new event (within the framework of the ticketing system Infomaniak).

Create an event

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the button Add an event.

Set up the event

Set the event information

• Event name which will be displayed on the ticketing and on the tickets.
• Category of the event which will allow you to identify the event and associate it with other events of the same type on the infomaniak events portal.
• Keywords to find the event on the infomaniak events portal.
  
  
   
• Event poster and other images associated with your event.
  
  
• Event description as it will be visible on the online ticketing platform when purchased by visitors.
• Define a ticket template specific to use for this event.
• Define whether the event is private or not. Leave this option disabled if you want your event to be visible on the ‍portal infomaniak‍.events.‍
  

Define the event location

In a venue with free seating

• Seats are not assigned when purchasing a ticket.
• It is possible to define a new location or an existing one.
• For an event taking place at a physical address, the address indicated will be automatically detected and the map will be generated on the event page. It is possible to move the red pointer directly on the map to correct the address.

In a venue with numbered seats

• Allows you to define a seating plan linked to the event.
• It will thus be possible to assign seats on the seating plan when purchasing a ticket or a pass.
• To create or assign a room to the ticketing, you will need to contact Infomaniak support.

No location or virtual

• For any event that does not take place in a physical location (online).
• Allows you not to assign a location or address.

The Stream the event online option allows you to use the Infomaniak Streaming tool to broadcast your events live.

Add dates to the event

• Select the date and time of the event.
• It is possible to add an end date, for example if the event takes place over several days.
• The opening time as well as the duration of the door opening allows to manage the arrival time of visitors.
• It is also possible to change the text of the door opening hours to have text that suits your event.
• It is possible to create an event with multiple dates for the event.
• The online scheduling/publication option for the event allows you to set how many days in advance the event becomes accessible online for customers:
  
• The last option allows you to set the closures of online and on-site sales. By default, they will be set at the start of the event for online sales, and 1 day after the event for resellers and the organizer:
  

Manage prices

This page allows you to define the areas (standing area, tiered seating, VIP, etc.), quotas, and prices for ticket sales. Refer to this other guide for information on pricing by zones.

Preview of the page and publication

Once your event configuration is complete, you can preview the event sales page, and you can choose to make the event available immediately or keep it hidden from sales for now (refer to this other guide to check the essential points before going live).

The event is now ready for sale. You can modify it at any time and track sales.

Here are the different ticket formats available for on-site sales (as part of the ticketing system Infomaniak).

Printing with the thermal printer

• Show Format: 82 x 203.2 mm
  
• Cinema Format: 101.6 x 76.2 mm
  

Use of digital tickets

It is also possible to send digital tickets directly to the customer's email address. To do this, when finalizing the order, you will simply need to link a customer record and the ticket sending option will appear directly on the order validation window:

This guide details the integration tool for your ticketing system (as part of the Infomaniak ticketing system) to best promote your events.

Introduction

• More ergonomic and efficient than before, it will only take a few clicks to set up all the options of the online store and publish it to make your sales.
• From now on, no more links to update each season or edition of your event: keep the same link, and simply update the elements it contains.

Manage the presentation of your online events

To access the online ticketing options:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticketing system concerned.
3. Click on Ticketing Portal in the left sidebar:
   
4. Click on Online Store in the left sidebar:
   

You arrive on the page of the online stores of the Ticketing Portal:

A. Create a store visible on infomaniak.events  

• Make your events visible in the search of the Infomaniak event portal.
• Allow traditional search engines to index your events.
• Customize the appearance of your main ticketing storefront.

B. Integrate your multiple ticketing systems  

• Access a page grouping all the "infomaniak.events" stores of your Organization.

C. Create a custom store

• Create stores tailored to your specific uses (such as integration on your pages).
• Add HTML / JavaScript or CSS scripts (for advanced users / developers).

This guide explains how to exchange‍ a ticket via Infomaniak’s Ticketing tool. If you have the wrong date or tickets, this operation will allow you to make an exchange and order new tickets using the Ticketing service

Enter the tickets to be exchanged

1. Go to the organiser’s ticketing service, as if ordering tickets
2. Scroll to the bottom of the page and click on the button Ticket exchange
   
   
   
    
3. In the new window, enter the email address used when booking, and the number(s) of your tickets and click on Validate
   
   
4. Click on Exchange more tickets or Order tickets to proceed to the next step

Order the new tickets

1. Proceed as you would for a normal ticket order, choosing the new event and date, and the number of tickets to be ordered.
2. When the basket is validated, the exchanged tickets will be shown as credits at the top of the page.
   
   
   
3. Complete the order, and if necessary, pay the balance of the basket

This guide explains how to set up invoice payment (within the framework of the ticketing system Infomaniak).

Preamble

• This payment method is ideal for allowing your customers to pay for their order later.
• Regardless of the payment method, you are the one who receives the money. It is therefore up to you to manually validate the order.
• In case of a bank transfer, the payment will arrive directly in the RIB / IBAN configured in your ticketing system under Accounting then Infomaniak Collections in the left sidebar:
  
  • This payment method is subject to a fixed fee of 0.20 cents per ticket (see rates).

Activation of invoice payment

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment Methods in the left sidebar:
   
5. Switch the toggle button to ON to the right of the Invoice element:
   

Setting up Invoice Payment

Information about the invoice payment method

The first part allows you to define the name of this payment method, add a description, and add a message at the end of the generated document:

Here is the result:


‍

Customization of the invoice payment method

You can customize the invoice to address the client and add a personalized message.

Here is an example of customization with the parameters above:

Payment method settings

The following parameters allow you to manage the use of this payment method:

1. The option to choose the availability of this payment method:
   • client: for online orders by the visitor
   • reseller and administrator: for the web and mobile counter
2. The possibility to set a deadline for using this payment method during an order.
   • It will always be possible to pay an invoice generated before the deadline, but it will no longer be possible to choose this payment method for orders during the period indicated in this field
3. Add processing fees to offset the management costs of this payment method.

Manage payment deadlines On Invoice

To ensure that seats are not indefinitely blocked by this payment method, you can set a payment deadline. Refer to this other guide if you are looking for information on the number of days before each reminder and the number of reminders.

Validation of an order pending payment

There are several ways to validate a payment method:

From the Infomaniak Manager

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Orders in the left sidebar.
5. Click on a pending payment order.
6. Click on the Transactions tab, hover over the unvalidated invoice payment and click on the Validate icon:


From the Web Counter

1. Log in to the Guichet Web.
2. Start a search for a pending payment order by:
   • Order number
   • Customer name

3. Click on the pending payment order.
4. Go to the Transaction tab and click on the Validate icon:
   

From the Mobile Counter

1. Log in to the Guichet Mobile.
2. Start a search for an order pending payment.
3. From the list of payment methods, choose the one to validate and select Confirm:
   

This guide explains how to create and manage promotional codes.
 

Create a promotional offer
 

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticket Office
3. From the left menu under Programming click on  Promotional offers
4. Click on Get started

Promotional offer setting

1. Set a name for the promotional offer. This name will be visible to the customer when using the promotional code
2. Select the type of reduction. It is possible to put a percentage on the basket, a fixed amount per ticket/pass, or a fixed amount on the basket total.
3. Define the currency and price of the discount or discount percentage to apply
4. It is possible to define 3 additional options
   • The maximum number of tickets that can benefit from this offer. Once this quota is reached, no promotional code can be validated. Useful if you want to give a large number of codes, but only the first X people to arrive will be able to take advantage of the offer. Please note that orders in progress will count towards the quota unless the order is canceled en route.
   • The maximum number of tickets per order. If the order has more than this number, an error message will indicate that the code cannot be used because the maximum number has been exceeded.
   • The validity period. It defines when this offer can be used
     
     
     

Configuring promotional offer limitations

Steps 2 and 3 allow you to define the events, subscriptions, and customers who can benefit from this promotional offer.

• Limit to events: Limit to events, certain areas, or even certain prices. It is also possible to set maximum quotas and limits per order per item.
• Limit to passes/subscriptions: Limit this offer for a particular pass
• Limit to customers: Limit to customers who have already ordered on the ticket office and who are therefore already present on the customer list on the ticket office, to those who have subscribed to the newsletter, or to a manually chosen customer list

Add codes

Once the offer has been created, you must now create the codes that customers can use when ordering.

1. Click on the blue Add codes  button at the bottom of the page
2. Choose code type
   • Custom: Allows you to set a code manually, as well as the maximum number of uses. It is thus possible to generate codes with words that can be easy to memorize or broadcast on different media, even personalized for certain people.
   • Random: Generates a number to be defined with a unique code randomly. Useful if the code itself is of little importance
3. Once the codes have been generated, it is possible to download a CSV file of all the codes by clicking on the icon
4. The different options also allow you to manage the different promotional code limitation conditions.
   

Learn more 

• Getting started guide: Ticketing
• Automatic promotional offer

This guide explains how to set up automatic email sends to visitors who have ordered a ticket (as part of the ticketing system Infomaniak).

Preamble

• This allows you to send a reminder email to your customers 2 days or more before the event with ticket information, the address, and the event schedule.

Enable and preview the automatic email

Prerequisites

• You will need to create an event to access the mobile ticket visual options.
• The image at the top of the email will display the logo of your ticketing system, which can be configured in Settings and Ticketing Settings.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Tools Marketing in the left sidebar.
4. Click on Automatic Emails in the left sidebar.
5. Click the button to Create an automatic email:
   
6. Configure the cases in which to send your automatic messages (several configuration pages).

You can also edit, preview, enable/disable or remove a message already written, even if it is not currently active. Click on the action menu ⋮ located to the right of the relevant item: