This guide explains how to manage the files of a Web Hosting with an FTP software/client.

Preamble

• To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use Web FTP from your Infomaniak Manager (it allows, among other things, CHOWN and file compression/decompression zip).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (FTP/S3/Swift for storage, for example), therefore if you encounter a problem with a third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.
• Regarding the protocols supported by Infomaniak (FTP, SFTP, etc.) depending on your hosting offer (Starter, Node.js, etc.), refer to this other guide.

Parameters to provide for FTP software

Prerequisites

• Create an FTP/SSH account.
• Install an FTP software/client such as Filezilla, Cyberduck, Commander One, Transmit, etc.

Regardless of your FTP software/client, the 3 essential parameters for configuring an FTP access are always:

1. Hostname: FTP server address
2. Username: FTP account name
3. Password: that of the FTP account
   
    
   • The port number is usually left at default.
   • The connection type and mode is usually left at default.
   • If a limit on the number of simultaneous connections is offered, it is recommended to activate it.

Obtain the connection information to the hosting

You will find all the information on your Infomaniak Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on FTP (or FTP / SSH) in the left sidebar
   

1. FTP Hostname

The hostname to use in your FTP software/client is specified at the top of the page obtained in point 3 above and an icon allows you to copy the address to the clipboard.

Starter Offer - Basic Web page

If the domain indicated is not functional (does not point to the hosting IP address for example) then use the IP address as the host name, in the form 123.45.678.123 (refer to this other guide).

Paid Web Hosting

Use the host name in the form xyzb.ftp.infomaniak.com for example.

2. FTP Username

The username is the name of the account to be created in your Manager: xyzb_abcdefg for example.

3. FTP User Password

The FTP user password is defined by the creator of the FTP account. If you forget it, edit the FTP account by clicking on it and set a new password.

Once the connection is established…

When you enter the 3 required parameters, your FTP application should display the directory structure of your hosting: