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Payment deadline
This guide explains how the payment deadline works before cancelling an order with Infomaniak’s ticketing solution.
Prerequisite:
- This functionality is only available for orders that use the payment method: Payment on invoice
How it works
When tickets for one of your events are purchased with the payment method: Payment on invoice, it’s possible to configure a rule defining when the order is automatically cancelled.
- Log on to your Infomaniak space (manager.infomaniak.com)
- Go to ticketing and select the box office in which the event in question is located
- From the left side menu, select Sales then click on Payment methods
- In the list of payment methods, scroll down to By invoice to access the parameters
- Define the duration of availability of this payment method, the number of days before another payment request is made to the customer, as well as the number of reminders
- The order is automatically cancelled at the end of the reminder period, which is calculated as follows:
- Number of days before the first reminder + (number of reminders multiplied by the number of days before the first reminder)
- In the example above, this gives: 5 + (2x5) = 15, i.e. a cancellation that occurs 15 days after the first reminder
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