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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base Search the knowledge base
    10 FAQ(s) found
    Discover the Infomaniak Web Calendar app (online service calendar.infomaniak.com)

    The easiest way to manage your calendars/schedules is to use the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

    This interface offers many advantages:

    • No software to install or configure.
    • Sharing calendars with other users.
    • Saved permanently.
    • Synchronization of calendars (+ tasks) between devices.
    • Attachment / kDrive.
    • Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

     

    How to get started with Calendar Infomaniak?

    Whether on calendar.infomaniak.com or the Mail app, it is essential to log in with your Infomaniak user account ID and password. This will not work by entering an email address and password directly. Understand the difference

    1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

     

    What would you like to do?

    1. Synchronize calendars across all your devices
    2. Customize the app's display
    3. Display public holidays
    4. Create a task
    5. Schedule a meeting
    6. Create a unique event
    7. Create a recurring event
    8. Create an event reminder
    9. Manage room bookings
    10. Print a calendar
    11. Import a calendar
    12. Export a calendar
    13. Share a calendar
    14. Share a calendar publicly
    15. Restore deleted events
    16. Add an attachment to an event
    17. Set a calendar as default on the app
    18. Create a desktop app (from the Web Calendar app for example) from Chrome

     

    A question or feedback?

    • Contact Infomaniak support
    • Click here to share a review or suggestion about a Infomaniak product


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    Sync contacts & calendars across all your devices

    This guide explains how to access your Infomaniak address books and calendars/agendas from your devices.

    Refer to this other guide if you are looking for information on synchronizing your e-mails.

     

    Preamble

    • The web app Contacts (management of your Infomaniak address books for all your professional and personal contacts) and the web app Calendar (management of your Infomaniak calendars/agendas for all your events and appointments) can be synchronized so that their content (hosted on Infomaniak servers) appears on your personal devices.
    • If your current contacts and calendars are not yet managed within these Infomaniak applications, you will need to import your data first so that synchronization can work afterwards.
    • The suggested calendars can also be synchronized with your mobile and desktop devices.
    • The birthday calendar (calendar that displays the birthdays of your contacts when the date is entered in their address book entry) is only visible through calendar.infomaniak.com and cannot be synchronized with CalDAV tools.

     

    Synchronize contacts & calendars (CardDAV/CalDAV)

    Click here to open the Infomaniak assistant to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common software/email clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

     

    Specific guides

    Operating SystemApplication to synchronize
    signOutlook via CalDav Synchronizer ( Windows)
    signContacts & Calendars ( macOS)
    signContacts & Calendars ( iOS: iPhone, iPad, etc.)
    signContacts & Calendars via kSync ( Android: Huawei, Samsung, Sony, etc.)
    signGoogle Calendar via kSync 
    sign+sign+sign+signMozilla Thunderbird


    You can also turn the Infomaniak Web Calendar or Contacts app into a real application to use on your device.

    ⚠️ Infomaniak services are compatible with any application supporting CardDAV/CalDAV. For additional help, contact the software support or a partner — also discover the role of the host.



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    Understand the limitations of the my kSuite offer

    This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

     

    my kSuite limits only

    The my kSuite offer has certain limits that my kSuite+ does not…

    Email, contacts & calendars

    • Disk space limited to 20 GB of storage for emails.
    • No advanced mode in message sorting rules.
    • "my kSuite" signature imposed.
    • No email sharing link.
    • One address book, one calendar.
    • Emails, contacts, and calendars are backed up for up to 7 days (30 for my kSuite+).

    kDrive

    • 1 single kDrive drop box.
    • 25 sharing links (and without duration, password settings…).
    • Previous versions of your files are saved for 30 versions over 30 days (60 over 120 days for my kSuite+, some indefinitely).
    • 30-day trash bin (60 for my kSuite+).
    • No statistics.
    • No PDF file editing/signature.

    kMeet

    • Max. 50 participants in a video conference (100 for my kSuite+).

     

    Limitations of the my kSuite & my kSuite+ offers

    Click on the links below to learn more:

    • Offer limited to one address per account (linked to a European phone number).
    • Available only for European / OECD countries (listed below).
    • Must provide a valid mobile phone number to confirm registration.
    • Limited number of daily email sends, mail redirections and unique recipients per message.
    • No possibility to create aliases for your email.
    • No customizable email signature.
    • Email hold and scheduled sending: restricted features (no customization) on my kSuite and customizable with my kSuite+.
    • 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.

     

    Registration for my kSuite / my kSuite+ is possible in:

    1. Germany
    2. Australia
    3. Austria
    4. Belgium
    5. Canada
    6. Chile
    7. Colombia
    8. South Korea
    9. Costa Rica
    10. Denmark
    11. Spain
    12. Estonia
    13. United States
    14. Finland
    15. France
    16. Greece
    17. Guadeloupe
    18. French Guiana
    19. Hungary
    20. Ireland
    21. Iceland
    22. Israel
    23. Italy
    24. Japan
    25. Latvia
    26. Lithuania
    27. Luxembourg
    28. Martinique
    29. Mayotte
    30. Mexico
    31. Monaco
    32. New Caledonia
    33. New Zealand
    34. Norway
    35. Netherlands
    36. Poland
    37. French Polynesia
    38. Portugal
    39. Czech Republic
    40. Réunion
    41. United Kingdom
    42. Saint-Barthélemy
    43. Saint-Martin
    44. Saint-Pierre-et-Miquelon
    45. Slovakia
    46. Slovenia
    47. Sweden
    48. Switzerland
    49. French Southern Territories
    50. Turkey
    51. Wallis and Futuna

     

    my kSuite+ Offer

    The my kSuite+ offer allows to send more messages per day to a larger number of unique recipients at once.

    To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.

    For sending emails to a large number of recipients, there is a Newsletter tool.



    Updated 16.06.2025 Link to this FAQ:
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    Discover kSuite and its products

    This guide presents the advantages of kSuite (Standard, Pro, Entreprise), the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

     

    Preamble

    • kSuite simplifies user management in companies and groups your products into a single invoice with a unique due date.
      • It also includes advanced user management for all the applications you need to collaborate online.
      • You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
    • kSuite is a bundled offer that can be upgraded to a higher tier at any time but it is not possible to downgrade later, or to transfer kSuite to another Organization.
      • The products included in kSuite cannot be moved or canceled independently of each other.
    • To help you identify the most suitable kSuite offer for your needs, refer to this other guide.

     

    Choosing kSuite over standalone apps

    The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.

    kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended as soon as you own or wish to have a domain name that will be associated with it.

    It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately. 

    Here are some other points:

    • One single invoice
    • address book & dynamic calendar for the Organization
    • more important disk storage (per user)
    • Custom Brand included with kSuite Entreprise

    In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

     

    The products included in kSuite

    On your interface ksuite.infomaniak.com you access:

    Create, communicate, plan, collaborate, share…

    • kChat
    • A Mail Service (even if you already have a Mail Service)
    • Calendar
    • kDrive (even if you already own a kDrive)

    Also:

    • Contacts
    • kMeet
    • Swisstransfer
    • kPaste
    • Chk

     

    Management

    • The Manager interface with Custom Brand included or optional depending on the offer

     

    Are you a Partner or do you want to become one to resell kSuite?



    Updated 16.06.2025 Link to this FAQ:
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    Create a new address book or calendar from kSync

    This guide concerns kSync which allows you to directly create a new calendar or address book from an Android device.

     

    Create a calendar or address book from the app

    To do this:

    1. Open the mobile app kSync on the Android device.
    2. Once logged in, click on the action menu ⋮ located at the top right.
    3. Press Create a new address book / Calendar.
    4. Enter the name of the address book or calendar and a color.
    5. Uncheck the Notes / Journal box:
    6. Click on Create at the top of the interface.

    Click if necessary on the icon to refresh the list, your new element will appear in the list:

    Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service calendar.infomaniak.com):



    Updated 23.06.2025 Link to this FAQ:
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    Share your opinion or suggestion on an Infomaniak product

    Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared through support, social media, or the Web. These suggestions are then discussed during the relevant department's meetings.

     

    Provide feedback on...

     

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    Infomaniak support is also at your disposal by email, chat or phone if needed.



    Updated 26.06.2025 Link to this FAQ:
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    Set a default calendar on the Web Calendar app Infomaniak

    This guide explains how to set a calendar/agenda as default rather than another on the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

     

    Preamble

    • Setting a default calendar, for example, speeds up the creation of new events as you will no longer need to change the calendar for your next event each time.
    • You can only set calendars that you directly own as default.

     

    Change the default calendar

    To set one of your calendars as default:

    1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
    2. Click on the Settings icon ‍‍ at the top right.
    3. If necessary, click on Customization in the left sidebar.
    4. Select the desired calendar in the Default Calendar field:


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    Print a calendar from the Infomaniak Web Calendar app

    This guide explains how to print a calendar / agenda from the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

     

    Print the content of a calendar / agenda

    If you use only the print function of your browser with Calendar, you will print the interface and not necessarily the content of the calendar. To print the list of your schedule (regardless of the usual display mode selected):

     
    1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
    2. Click on the printer icon located at the top right:


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    Export a calendar from the Infomaniak Web Calendar app

    This guide explains how to save and export a calendar / agenda from the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments) in .ics format.

     

    Export a calendar

    To export the agenda in .ics format:

    1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
    2. Click on Advanced actions in the left sidebar.
    3. Click on Export in the left sidebar.
    4. Check the calendar(s) to export.
    5. Click on Export:
    6. Save the file to your computer.

     

    Refer to this other guide if you are looking for information about importing events on the Infomaniak calendar.



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    Discover the Infomaniak Web Mail app (online service mail.infomaniak.com)

    The easiest way to manage your emails is to use the web app Mail Infomaniak (online service mail.infomaniak.com).

     

    A mobile app (Infomaniak Mail, application for iOS/Android smartphone or tablet) is available here!

     

    This interface offers many advantages:

    • No software to install or configure.
    • Email sharing with other users.
    • Unified management of all your Infomaniak email addresses.
    • Professional anti-spam and antivirus filter for incoming and outgoing mail.
    • Automatic sorting of incoming messages (filters).
    • Sending large attachments.
    • Backed up continuously.
    • Share kDrive.
    • Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

     

    How to get started with Mail Infomaniak?

    Whether on mail.infomaniak.com or the app Infomaniak Mail, it is essential to log in with the identifier of your Infomaniak user account and its password. This will not work by entering an email address and its password directly. Understand the difference

    1. Click here to access the web app Mail Infomaniak (online service mail.infomaniak.com).
    2. If necessary, reattach the email addresses to manage with Mail Infomaniak.

     

    What would you like to do next?

    1. Access the app's options
    2. Change the password of an email address from Mail
    3. Restore deleted emails
    4. Add a signature
    5. Create an email address at Infomaniak
    6. Invite a user to view an email address
    7. Modify a user's rights
    8. Synchronize your devices (emails and/or contacts and calendars)


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