Thank you for entrusting your email hosting to Infomaniak.

This guide allows you to quickly use the essential functions of your new Mail Service. In case of any issues, consult the knowledge base before contacting Infomaniak support.

Create email addresses

• Get started with the interface
• Create email addresses
• Create email addresses in bulk
• Create email addresses that serve only as redirects
• Copy the mail content from Gmail, OVH, etc. to Infomaniak

Use your created email addresses

• Synchronize your devices
• Check the log of incoming and outgoing emails
• Hide the recipient addresses of an email
• Discover the Infomaniak Mail mobile app
• Use the email service even if the domain points to Wix or similar
• Use the email service with your website
• Use the email drafting assistant

Get acquainted with important information

• Sending limits
• Size limits
• Recipient limit
• The various identifiers
• Troubleshoot an error with an email software/client

Customize your email

• Add a signature
• Add an alias
• Add an out-of-office message
• Add a domain name
• Automatically sort incoming emails

Secure your email address

• Filtering solutions guide
• Secure a message with encryption
• Manage security alerts
• Change the password of an email address
• Manage SPF, DKIM, DMARC, etc.
• Report a phishing email

The easiest way to manage your emails is to use the web app Mail Infomaniak (online service mail.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Email sharing with other users.
• Unified management of all your Infomaniak email addresses.
• Professional anti-spam and antivirus filter for incoming and outgoing mail.
• Automatic sorting of incoming messages (filters).
• Sending large attachments.
• Backed up continuously.
• Share kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Mail Infomaniak?

1. Click here to access the web app Mail Infomaniak (online service mail.infomaniak.com).
2. If necessary, reattach the email addresses to manage with Mail Infomaniak.

What would you like to do next?

1. Access the app's options
2. Change the password of an email address from Mail
3. Restore deleted emails
4. Add a signature
5. Create an email address at Infomaniak
6. Invite a user to view an email address
7. Modify a user's rights
8. Synchronize your devices (emails and/or contacts and calendars)

This guide explains how to access your emails with the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) designed by Infomaniak.

Download the mobile app Infomaniak Mail

From your iOS or Android mobile device, download the app Infomaniak Mail here:

Other apps and other versions can be downloaded from the unified kSuite settings.

Getting started with the app

• Attach an additional email address in Infomaniak Mail
• Modify the Infomaniak Mail configuration
• Set up Infomaniak Mail notifications

Some features of the web app Mail Infomaniak (online service mail.infomaniak.com) are also available on the mobile version:

• Schedule the sending of an email
• Display followed/favorite emails
  etc.

Limitations of the mobile app Infomaniak Mail

• Intended solely for messaging hosted by Infomaniak.
• No push notifications with the version available on F-Droid.

A question or feedback?

• Contact Infomaniak support
• Click here to share your feedback or suggestion about a Infomaniak product

This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You remain the obvious owner of your data, without loss or interruption!

Specific guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail and domain name data

Guides for any other hoster

To retrieve any other data, follow the procedures below:

1. Import Web data (all PHP, HTML, etc. sites.)
   • For WordPress specifically, refer to this other guide…
      
2. Copy the Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service
    
3. Transfer the domain name (domain management, DNS zone, etc.)

You can also bring other types of data to the Infomaniak servers:

• Dropbox, Google Drive, etc. content: refer to this other guide
• Data on NAS Synology or QNAP: refer to this other guide

Why join Infomaniak?

By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, your domains will automatically link with your website and email address. You will therefore not need to manually configure the DNS of your domains with another registrar.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

Thank you for entrusting the management of your domain names to Infomaniak.

This guide allows you to quickly use the essential functions of your new product.

Some important guides

Administrative

• Protect your personal information in the WHOIS
• Protect your domain against theft and loss
• Update the domain name details
• Who does a domain name belong to?
• Use the free services (mail and Web 10 Mo) linked to a domain managed by Infomaniak
• Transfer another domain to Infomaniak

Technical

• Edit the records (A, MX, Web, Mail, etc.) of a domain registered with Infomaniak to join, for example, a hosting service not managed by Infomaniak
• Change the DNS servers
• Redirect traffic
• Set up DynDNS

• Link a domain to another
• Unlink a domain, synonymous with a domain name

• Link a domain name to the Mail Service
• Add an additional domain to the Mail Service
• Unlink a domain linked to the Mail Service

• Link a domain name to Infomaniak Web Hosting
• Add an additional domain to a website
• Unlink a domain linked to the website

• Link a domain name to kSuite
• Add an additional domain to kSuite

• Link a domain name to the NAS Synology Infomaniak
• Link a domain name to Wix
• Link a domain name to Site Creator
• Link a domain name to the Newsletter
• Link an Infomaniak domain to an external service

Otherwise, find the topic you are looking for among the rest of the FAQs.

Click here to share a review or suggestion about an Infomaniak product.

This guide explains how a domain name and a DNS zone work.

Preamble

1. When you browse a website https://www.abc123.xyz for example, abc123.xyz is the domain name.
2. Each domain name has DNS (Domain Name System), which indicate where (with which provider, for example) the DNS zone is located.
3. The DNS zone then allows the management of various services related to the domain name to be entrusted to different providers.
   • For a unique domain name, it is possible, for example, to entrust:
     • web hosting to provider X (via the "A" type record)
     • and the Mail Service to provider Y (via the "MX" type record)

Domain name, DNS and DNS zone, then services

Who manages what?

1. Each domain name is reserved and managed by a registrar (registration office). For example, Infomaniak is a registrar, one of the cheapest in Switzerland.
2. The DNS of a domain name are configured with the registrar managing the domain name.
3. The DNS zone can be handled by the registrar or another provider.
4. Web hosting and the Mail Service can be handled by any host.

In the most complex case, it is therefore possible to have 1 different provider for the following services: domain name reservation and DNS management, DNS zone management, web hosting, Mail Service.

The following diagram summarizes these different possibilities with the involvement of different providers:

Infomaniak

As a registrar and host, Infomaniak can manage all these services. It's the simplest solution.

• In the case of Infomaniak, the DNS are generally of the form nsXX.infomaniak.com and nsXX.infomaniak.com (XX like 11 or 12 for example).
• You can modify the DNS of your domain name, as well as modify the "inside" of these DNS i.e. modify the DNS zone of a domain name.

And in these DNS zones, to redirect traffic to services, we distinguish:

• an MX record that allows you to point a domain name (domain.xyz for example) to a mail server.
• an A record that allows you to point a domain name (domain.xyz for example) or a subdomain (example.domain.xyz for example) to a web server that has a static IP address (otherwise you would have to constantly edit the A record to provide the new IP address - see this other guide on this subject)

Some possible situations

etc.

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared via support, social media, or the web. These suggestions are then discussed during the meetings of the relevant service.

Provide feedback on...

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PUBLIC CLOUD [ ☍ ]
JELASTIC CLOUD [ ☍ ]
SYNOLOGY [ ☍ ]
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MAIL iOS app [ ☍ ]
MAIL Android app [ ☍ ]
kDrive [ ☍ ]
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STREAMING VIDEO [ ☍ ]
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Infomaniak support is also at your disposal by email, chat or phone if needed.

This guide explains the differences between the IMAP and POP3 connection protocols from a software/email client (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.) and why you should never use them at the same time with (among others) an email address managed by Infomaniak.

Advantages of IMAP / IMAP4

With IMAP, emails remain on the server and are therefore accessible from any internet-connected device via the web app **Mail** (online service mail.infomaniak.com) or the mobile app **Mail** ( application for iOS/Android smartphone or tablet).

Practical if your connection is permanent, if you want to access all your messages from multiple locations simultaneously (at home, on the go, while traveling, etc.) and if several users share a service mailbox from different workstations.

You will always have the same view of messages on the server; everyone will see the same messages: if a message is deleted by a user, the other users will no longer see that message. If it is moved to a folder on the server, all users will see that message in that folder.

Disadvantages

You generally need to be connected to the Internet to view messages (but some email clients and mobile devices will allow you to display the inbox even without a 4G/5G or WiFi connection).

Advantages of POP/POP3

Emails are removed from the server and sent to the computer. They can therefore be accessed even when offline. Useful if your connection is expensive or not permanent, or to keep a local version if you stop your subscription with the email provider.

Disadvantages

Once retrieved on a device configured with POP/POP3, emails no longer appear on the web app **Mail** (online service mail.infomaniak.com) or the mobile app **Mail** ( application for iOS/Android smartphone or tablet). You cannot have several people viewing the same mailbox because the messages are deleted with each consultation, you will have the impression of missing or seeing certain messages disappear. Moreover, if you "keep a copy of messages on the server" (option of the software/client), the more the number of double-stored emails increases, the greater the risk of encountering problems will be (read below).

Never mix POP and IMAP

It may happen that your email software, Microsoft Outlook in particular, starts to retrieve all messages, including those you have already received and read in the past.

The cause is often a POP3 incoming server configuration with the option "keep a copy of messages on the server".

This configuration can work perfectly for some time, but then issues may arise, such as messages being re-downloaded.

To avoid this, it is recommended to use the IMAP protocol: this other guide explains how to configure an IMAP account and this other guide shows the solutions to switch an existing POP account to IMAP.

If you still want to use the POP3 protocol, avoid enabling the option to keep a copy of messages on the server.

This guide details the security measures implemented for the Infomaniak email offers to detect abusive and abnormal use of an email address.

Preamble

• Upon written, justified and authenticated request, it is possible to modify these security rules for a specific paid email address.
• For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
• These measures protect you from malicious use of your computer or your account.

Daily sending limits

The number of outgoing emails per 24 hours is limited to:

• my kSuite = 500‍‍ | my kSuite+ = 1440‍
• kSuite Standard 1 max. user = 100‍ | kSuite Standard 2 min. users = 1440‍‍ | kSuite Pro = 1440‍‍ | kSuite Entreprise = 1440‍‍‍‍
• Service Mail Starter = 100‍ | Service Mail 5 addresses min. = 1440‍‍‍
• Web Hosting (PHP Mail() function - unauthenticated sends) = 50‍ | Web Hosting (authenticated sends) = 1440‍‍

1 message sent to 2, 42 or 99 people in CC/BCC counts as respectively 2, 42 and 99 messages.
 

Other email limits

• Limits on the number of recipients per email sent
• Email size limits

This guide explains how to recover recently lost emails, especially in case of accidental deletion by the user.

Preamble

• Infomaniak backs up the content of each email address once a day (usually early in the morning).
• It is therefore possible to restore the mailbox as it was by going back to the day of the backup.
• RECOVERED ELEMENTS:
  • Emails no longer existing when you request the restoration will be returned to their original location.
  • Some settings related to your email address ("answering machine" part and "redirection" part, among others) will also be restored if they have changed in the meantime.
• NON-RECOVERED ELEMENTS:
  • Emails moved (to a subfolder, including the trash) and not deleted will not necessarily reappear in the expected place since they still exist somewhere in the email account hierarchy - you need to search for them.
  • The backup restoration does not include the calendar or the address book.
  • Emails not yet present or no longer existing at the time of the daily backup (also see the POP3 chapter below); example:
    • Restoration of a backup (dated 5 AM) requested at 10 AM to recover an email that arrived at 8 AM and that the user accidentally deleted at 8:05 AM, while emptying the trash at 9 AM.
    • This email arrived at 8 AM, so it was not yet present in the 5 AM backup.‍
• NON-MODIFIED ELEMENTS:
  • Emails received, created, and stored in the various folders (e.g., sent messages) during the interval (between the date you want to go back to and the date you perform the restoration) are not affected; they remain present.

Backup Retention Period

Once a complete backup of your mailbox has been made, Infomaniak makes it available to you for a certain number of days depending on your offer:

• my kSuite = 7‍ | my kSuite+ = 30‍
• kSuite Standard 1 user max. = 30‍ | kSuite Standard 2 users min. = 30‍ | kSuite Pro = 30‍ | kSuite Enterprise = 30‍
• Service Mail Starter = 7‍ | Service Mail 5 addresses min. = 7‍

By upgrading a my kSuite offer, it is possible to recover a backup up to 30 days even if the 7 days have passed at the time of the offer change.

Also refer to this other guide regarding the limits of message retention.

Restore from the Infomaniak Web Mail App

Prerequisites

• Ensure that the deletion occurred less than 7 days ago (or within the timeframe included with your offer - see above).
• Have permission to manage backups: if you had been invited to the Mail Infomaniak Web app (online service mail.infomaniak.com) to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account.

To restore emails:

1. Click here to access the Mail Infomaniak Web app (online service mail.infomaniak.com).
2. Check or select the email address concerned in the dropdown menu of the left sidebar.
3. Click on Advanced actions.
4. Click on Restore:
5. Choose a Restoration date.
6. Click on Restore emails.
7. Once the restoration is complete, an informational email is sent.

Restore from the Mail Service

Prerequisites

• Be Administrator or Legal representative‍ within the Organization that manages the Mail Service.
• Ensure that the deletion occurred less than 7 days ago (or within the timeframe included with your offer - see above).

To restore emails from a Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in question in the table that appears.
4. Click on the button Actions on the address at the very top right.
5. Click on Restore emails:
   
6. Choose a Restoration date.
7. Click on Restore emails.
8. Once the restoration is complete, an informational email is sent to you.

Emails placed in the trash

Unless otherwise configured, an email deleted by the user is moved to a trash folder, and it is only after a delay of several days or weeks that the trash is automatically emptied (it can also be emptied by a user click). Therefore, during a restoration operation:

• Emails currently in the trash will remain as they are, regardless of the restoration date.
• Emails deleted from the trash will be restored to their original location, where they were when they were deleted (whether in the inbox folders, or in the trash).

Emails placed in non-conventional folders

If you intentionally store your messages in folders with unusual names (for example, folders named Junk or Spam) take note of the important information in this other guide.

Email software/client configured in POP3

If you are used to checking your email with software/email client like Outlook and the latter is configured with the POP / POP3 protocol, it will not be possible to restore everything since the backup is done once a day, it only keeps the messages that were at the time of the backup in the Infomaniak inbox; the same goes for your other folders (Sent Messages for example) present in the POP3 application: these are not synchronized with Infomaniak and therefore are not backed up; it is therefore necessary in the future to prefer the IMAP protocol in your email software/client.

This guide presents the advantages of kSuite (Standard, Pro, Enterprise), the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies user management in a company and groups your products into a single invoice with a single due date.
  • It also includes advanced user management for all the applications you need to collaborate online.
  • You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
• kSuite is a bundled offer that can be upgraded to a higher offer at any time but it is not possible to change to a lower rate later, nor to transfer kSuite to another Organization.
  • The products included in kSuite cannot be moved or canceled independently of each other.
• To help you identify the kSuite offer that best suits your needs, refer to this other guide.

Choosing kSuite over standalone apps

The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.

kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended from the moment you own or wish to have a domain name that will be associated with it.

It also includes advanced and unified user and team management, as well as kChat which cannot be ordered separately.

Here are some other points:

• 1 single invoice
• dynamic address book & calendar for the Organization
• larger disk storage (per user)
• Custom Brand included with kSuite Enterprise

In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

The products included in kSuite

On your interface ksuite.infomaniak.com you access to:

Create, communicate, plan, collaborate, share…

• kChat
• A Mail Service (even if you already own a Mail Service)
• Calendar
• kDrive (even if you already own a kDrive)

Also:

• Contacts
• kMeet
• Swisstransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or optional depending on the offer

Are you a Partner or do you want to become one to resell kSuite?

This guide details the limits of your email regarding size (message weight and disk space) set within the framework of Infomaniak's email offers and guides you on how to check the storage used.

Email box size limit

• The total volume of your emails is unlimited, whether in terms of the number of messages or the storage space they occupy.
• Only the my kSuite offer cannot exceed 20 Go of storage.

Limit on the size of each email

• The maximum size of an email for sending and receiving is 210763776 bytes, or 201 MB exactly.
  • This includes header and body (text, html, attachments, etc.) regardless of the means used for sending.
  • Note that an attachment can be encoded in base64, so its size in the email is not necessarily identical to its size on disk.
• With the Infomaniak Web app Mail (online service mail.infomaniak.com) the size limit for attachments is 25 Mo.
  • Beyond this and up to a limit of 3 Go, a link is generated and integrated into your message: the data is stored in Switzerland in the Infomaniak Cloud and your recipients will be able to use this link to easily download the attachments during a predefined period.
  • Beyond 3 Go (and up to 50 Go), it is recommended to use SwissTransfer directly for your sends.

Message retention period limit

• There is no time limit for message retention in the inbox or in subfolders, except for an email that would be deleted, marked as spam, or manually/automatically moved to the "Trash" or "Spam" folder (or any equivalent name such as "Deleted Items", "Deleted Messages", "Junk Mail", including spellings in another language, "Junk" for example - non-exhaustive list)… In this case, the email is automatically deleted after 30 days without possibility of recovery.

• Backups performed by Infomaniak have a retention period.
• It is not recommended to keep more than 4,000 to 5,000 messages per folder (slows down message indexing). It is therefore advisable to move your messages into subfolders, which also facilitates their consultation. You can do this manually or set up automatic sorting rules.

Display the total size from the Infomaniak Web Mail app

To do this:

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Check or select the relevant email address from the dropdown menu in the left sidebar.
3. Click on the action menu ⋮ to the right of the relevant item in the displayed table.
4. Click on Email Settings:
   
5. Click on Refresh in the Storage box to display the size of the mailbox:
   

Other email limits

• Limits on the number of recipients per email sent
• Outgoing email limits per 24 hours

What if there is still a problem?

In the case where your recipient's email address is not hosted by Infomaniak, you may receive an error message at the time of sending the email. This can take various forms, such as for example Recipient address rejected : 5.2.2 Over quota 554 5.0.0 Service unavailable.

This may indicate that your recipient's mailbox is full and they can no longer receive emails, or that the email you are trying to send is too large.

This guide shows how to use the Newsletter tool offered by Infomaniak to create and send newsletters, that is, recurring messages to multiple recipients.

Why use Newsletter instead of an Email Service

A newsletter is a periodic communication tool sent by email to a specific group of subscribers. It generally aims to inform, share news, updates, or relevant content on a specific topic and maintain a relationship with a targeted audience.

They can contain articles, announcements, promotions, links to recent content, upcoming events, and sometimes exclusive offers for subscribers. The main goal is to provide interesting and relevant content to spark engagement and maintain subscribers' interest.

Infomaniak Newsletter allows you to schedule and send newsletters to a list of email recipients who are expecting your messages; you thus distribute email marketing campaigns effectively and personally and maintain regular and relevant communication with your customers and subscribers.

The features include the creation of templates, management of the subscriber list, performance analysis and all of this is not directly feasible with a traditional Mail Service. Moreover, the tool has its own interface, autonomous within your browser, completely separate from Mail Infomaniak and does not require a mail application. This means that if you already have contacts to whom you wish to write with their consent, you will need to import them into the tool first.

Prerequisites

• Have a domain name on which you will activate the Newsletter:
  • Access to its DNS zone if the domain name is not with Infomaniak.
  • Create a new domain name if necessary.
• Have credits for Newsletter to allow sending (1 credit = 1 newsletter sent to 1 subscriber).

Activate the Newsletter tool

To activate the Newsletter tool for the first time:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click on START FOR FREE to subscribe to the Newsletter offer.
3. Enter the domain name that will be used (and that must belong to you - read the prerequisites above).
4. Click on the blue button to Approve.
5. Start using the tool - or refer to this other guide in case of any issues or if additional configuration is requested on the screen.

Access the Newsletter tool

To access the Newsletter once activated:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.

Going further with the tool

• Import contacts
• Create and send a newsletter
• Newsletter credits
• Newsletter sign-up form
• Double opt-in to avoid being marked as a spammer
• Resend a newsletter to specific types of subscribers
• The variables to customize your content
• Use the Newsletter API

See all Newsletter FAQs; click here to share feedback or a suggestion about an Infomaniak product.

This guide presents the possibilities offered by the API Infomaniak.

Preamble

• The Infomaniak API allows you to harness the full potential of the Infomaniak ecosystem in your applications and using the language of your choice.
• The Infomaniak API is a REST API; the protocol used is HTTP, requests and responses are encoded in JSON format; authentication is performed via the OAuth 2 protocol.
• Access to and use of the API Infomaniak are completely free.

Infomaniak API usage protocol

With the API, you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use the product interfaces. Here are a few examples of use:

• Store data.
• Send direct mail campaigns.
• Stream video or radio.
• Order or manage products.
• ... and much more!

For example, for a Service Mail: managing mailboxes, managing aliases, managing automatic responses, managing folders, etc.

Create your first requests with the Infomaniak API

Familiarize yourself with the documentation in English only on the possibilities offered by the API.

Request Format

The Infomaniak API is a REST API. The protocol used is HTTP, requests and responses are encoded in JSON. Authentication is performed via the OAuth 2 protocol.

To launch a request, it is necessary to use the following syntax: /{version}/{command_path}. It is possible not to specify the version, but in this case, the last version will be applied.

Familiarize yourself with the full list of available requests with the Infomaniak API.

API Response Codes

When using the Infomaniak API, you may encounter various response codes. These codes precisely indicate the status of your request.

Get acquainted with the complete list.

Limits & Restrictions

There is a limit of 60 requests per minute with the Infomaniak API. This limit cannot be increased.

The use of the API is restricted to products listed in the official documentation. Regular additions of products and services are made to it.

If the product or service you are interested in is listed in the documentation, you can use the following requests: GET; POST; PATCH; PUT; DELETE.

Learn more

• Generate and manage API tokens
• Infomaniak API: Documentation
• API Newsletter
• Make your first request using Curl
• Make your first request using Postman

Complete list of tutorials

The easiest way to manage your contacts/address books is to use the web app Contacts Infomaniak (online service contacts.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing address books with other users.
• Backed up continuously.
• Synchronization of your contacts across devices.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Contacts Infomaniak?

1. Click here to access the web app Contacts Infomaniak (online service contacts.infomaniak.com).

What would you like to do?

1. Synchronize contacts & calendars across all your devices
2. Manage contacts
3. Manage duplicates
4. Import contacts
5. Export contacts
6. Group contacts
7. Copy or move contacts
8. Restore contacts
9. Share an address book

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about an Infomaniak product

The easiest way to manage your calendars/schedules is to use the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing calendars with other users.
• Saved permanently.
• Synchronization of calendars (+ tasks) between devices.
• Attachment / kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Calendar Infomaniak?

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

What would you like to do?

1. Synchronize calendars across all your devices
2. Customize the app's display
3. Display public holidays
4. Create a task
5. Schedule a meeting
6. Create a unique event
7. Create a recurring event
8. Create an event reminder
9. Manage room bookings
10. Print a calendar
11. Import a calendar
12. Export a calendar
13. Share a calendar
14. Share a calendar publicly
15. Restore deleted events
16. Add an attachment to an event
17. Set a calendar as default on the app
18. Create a desktop app (from the Web Calendar app for example) from Chrome

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about a Infomaniak product

This guide explains the differences between a Domain (or main site), a Subdomain and an Alias.

Preamble

• Although they are related, these three elements (Domain, Subdomain and Alias) have different functions and purposes.
• They can impact a Web Hosting via its domain name, or even the email since it is quite possible to have email addresses on a subdomain for example.

What is a Domain?

The domain or domain name is the main entrance to your website. This is how your users will access your content. This main domain determines what will appear in the URL bar of your users' browsers.

Prerequisites

• Own a domain.
• Have a Infomaniak Web hosting.

Familiarize yourself with the guide Create a new site on your web hosting.

What is a Subdomain?

The Subdomain is symbolized by an additional word that appears before your main domain name. This is very useful in several cases, for example:

• It can be used to display "exclusive" or targeted content, for example, by going to faq.infomaniak.com you arrive at the knowledge base where all the guides are located
• It can also be used (temporarily or permanently) when creating a new site or redesigning an existing one, by creating for example new.domain.xyz when the main site was previously domain.xyz

Prerequisites

• Own at least one domain.
• Have a Infomaniak Web hosting.

Familiarize yourself with the guide Adding a subdomain to your web hosting.

What is an Alias?

An Alias or Domain Alias is a second domain name that points directly to your main site, sharing the same web pages. The alias is another access point to your website. For example, the main site of Infomaniak Network SA is www.infomaniak.com and www.infomaniak.ch is its alias.

The benefit of an Alias is to allow you to increase the visibility of your site to your target audience by offering them more entry points to access it.

Prerequisites

• Have multiple domain names.
• Have a Infomaniak Web hosting.

Familiarize yourself with the guide Add an alias to your web hosting.

The equivalent also exists for a Service Mail.

This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

my kSuite limits only

The my kSuite offer has certain limits that my kSuite+ does not…

Email, contacts & calendars

• Disk space limited to 20 GB of storage for emails.
• No advanced mode in message sorting rules.
• "my kSuite" signature imposed.
• No email sharing link.
• One address book, one calendar.
• Emails, contacts, and calendars are backed up for up to 7 days (30 for my kSuite+).

kDrive

• 1 single kDrive drop box.
• 25 sharing links (and without duration, password settings…).
• Previous versions of your files are saved for 30 versions over 30 days (60 over 120 days for my kSuite+, some indefinitely).
• 30-day trash bin (60 for my kSuite+).
• No statistics.
• No PDF file editing/signature.

kMeet

• Max. 50 participants in a video conference (100 for my kSuite+).

Limitations of the my kSuite & my kSuite+ offers

Click on the links below to learn more:

• Offer limited to one address per account (linked to a European phone number).
• Available only for European / OECD countries (listed below).
• Must provide a valid mobile phone number to confirm registration.
• Limited number of daily email sends, mail redirections and unique recipients per message.
• No possibility to create aliases for your email.
• No customizable email signature.
• Email hold and scheduled sending: restricted features (no customization) on my kSuite and customizable with my kSuite+.
• 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.

Registration for my kSuite / my kSuite+ is possible in:

1. Germany
2. Australia
3. Austria
4. Belgium
5. Canada
6. Chile
7. Colombia
8. South Korea
9. Costa Rica
10. Denmark
11. Spain
12. Estonia
13. United States
14. Finland
15. France
16. Greece
17. Guadeloupe
18. French Guiana
19. Hungary
20. Ireland
21. Iceland
22. Israel
23. Italy
24. Japan
25. Latvia
26. Lithuania
27. Luxembourg
28. Martinique
29. Mayotte
30. Mexico
31. Monaco
32. New Caledonia
33. New Zealand
34. Norway
35. Netherlands
36. Poland
37. French Polynesia
38. Portugal
39. Czech Republic
40. Réunion
41. United Kingdom
42. Saint-Barthélemy
43. Saint-Martin
44. Saint-Pierre-et-Miquelon
45. Slovakia
46. Slovenia
47. Sweden
48. Switzerland
49. French Southern Territories
50. Turkey
51. Wallis and Futuna

my kSuite+ Offer

The my kSuite+ offer allows to send more messages per day to a larger number of unique recipients at once.

To help you identify the my kSuite / kSuite offer best suited to your needs, refer to this other guide.

For sending emails to a large number of recipients, there is a Newsletter tool.

Thank you for choosing kDrive the independent and privacy-respecting solution for collaborating, sharing and accessing your data from all your devices. Your data is encrypted, continuously backed up and exclusively hosted in Switzerland.

Collaborative storage on a 100% Swiss Made cloud

• Discover kDrive in video (the interface has evolved since)

Getting Started

• Synchronize kDrive across different devices
• Manage the kDrive Lite Sync option (macOS)
• Manage the Lite Sync option kDrive (Windows)
• Install kDrive on Linux
• kDrive Folders (personal, common, shared)
• Select the kDrive folders to sync
• Edit an Office file type on kDrive (Word, Excel, PowerPoint)
• kDrive subscription via Apple iOS
• Manage kDrive storage space
• Search for data on kDrive

Share your data

• Manage kDrive drop boxes
• Customize kDrive shares and deposits
• Share data from kDrive (web interface)
• Share data by email from kDrive (web interface)

Fill your kDrive

• Import external data to kDrive
• Import data to kDrive (iOS) or just the iPhone photos automatically
• Import photos to kDrive (Android)
• Import data to kDrive without the kDrive app
• Import data to kDrive via WebDAV
• Connect to kDrive via WebDAV
• Access kDrive files locally and online
• Scan documents with kDrive (iOS / Android)

For multiple users

• Manage a kDrive user's rights
• Manage folder and subfolder access permissions
• Manage kDrive users
• Manage multiple kDrive (iOS / Android)
• Manage multiple kDrive (macOS / Windows)
• Copy certain data between kDrive accounts you have access to

Go further with kDrive

• Modify an existing kDrive offer
• Manage kDrive categories to organize data
• Synchronize Joplin notes via WebDAV with kDrive
• Synchronize Qnap with kDrive
• Synchronize Synology with kDrive
• Record a kMeet meeting on kDrive
• Export the attachments of an email from Mail
• Export an email to kDrive
• Add an attachment to an event in Calendar

For advanced users

• Move the local kDrive location
• Rename a kDrive
• Display kDrive statistics and activity report

In case of issue

• Resolve a kDrive block (antivirus, firewall, etc.)
• Resolve a kDrive sync conflict
• Resolve a kDrive synchronization issue
• Fix a kDrive issue on Android device (don't kill my app)
• Fix an error with the Lite Sync plugin on macOS
• Clear the browser cache
• Clear the cache of the kDrive mobile app
• kDrive application version (macOS / Windows / Linux)
• Restore a kDrive file to a previous version
• Restore a deleted kDrive file
• Force kDrive to sync hidden and excluded files
• Allow access to your products / Complete a support request
• Display kDrive debugging information

Learn more about kDrive

• kDrive data security
• kDrive data analysis

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about an Infomaniak product

This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products and more specifically their content.

Preamble

• To analyze the service behavior and identify the source of the issue you are experiencing, Support Infomaniak may ask you to perform an action to grant temporary access to part of your content, strictly limited to this analysis context, to save time in diagnosing and avoiding unnecessary back-and-forth; in accordance with Infomaniak's privacy policy, no data will be used for other purposes.
• Only Infomaniak employees who will handle your support request will be able to access it from Infomaniak's controlled facilities.
• You can revoke this access at any time or wait 7 days for it to expire automatically.
• Various contents may be accessible (read below): authorizing access to one does not authorize access to the other - these are specific authorizations.
• You can also easily share a specific email.

Allow Support to access your content

In this regard, to allow Infomaniak to access a specific part of your services:

1. Click here to access the management of Support access to your products on the Infomaniak Manager (need help?).
2. Click on the toggle switch to allow access to the content of…
   1. … email addresses linked to the Web app Mail Infomaniak (online service mail.infomaniak.com).
   2. … folders among the existing kDrive(s) in the organizations to which the current user belongs
   3. … discussions among the kChat products existing in the Organizations to which the current user belongs
      

Take screenshots…

… on Windows

Microsoft offers a software pre-installed for screenshots. But to do them manually:

1. Display what you want/need to transmit on the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page.
4. Save your file.
5. Repeat the operation from step 1 to step 5 as many times as the number of desired captures.

… on macOS

1. Press the "CMD" + "shift" (the upward-facing arrow — shift) + "3" keys simultaneously.
2. Every time you press these keys, an image file is created on your computer's desktop.

... on iOS (iPhone, iPad...)

1. Press the "Power" + "Home" buttons (the only two physical buttons) simultaneously.
2. Retrieve the screenshots in the "Photos" app on your device.

... on Android (for example Samsung, LG or Huawei)

1. Press the “Volume Down” button (on the side) and the lock button at the same time.
2. The captured image is automatically saved in a Screenshots folder in the gallery.

Popup Windows

To copy and paste an error message from a Windows popup as text, simply press the CTRL + C key on your keyboard to copy the message to the clipboard. You can then paste it (CTRL + V) into the body of the message you send to us.

Browser JavaScript console…

... on Windows

Chrome, Firefox and Safari: enter the key combination CTRL + SHIFT + i
Internet Explorer and Edge: press the F12 key

... on macOS

Chrome: enter the key combination ⌘ + ⌥ + J
Safari: enter the key combination ⌘ + ⌥ + C

1. Then, click on the crossed-out circle icon or similar to reset the log.
2. Display the page of your site that is experiencing the issue.
3. The console tab displays JavaScript errors and missing online resources.