This guide explains how to change the password of a MySQL / MariaDB database for a Web Hosting.

Preamble

• Refer to this other guide if you are looking for information about updating connection details (scripts, sites...) related to a database password change.
• A database user created following the installation of a Web Application (offered by Infomaniak) cannot be modified (a lock icon appears next to it, see point 5 below).
• To access the database to which it is attached, you must create a new database user with the password of your choice and then grant it rights to the desired database.

Change the MySQL MariaDB etc. password.

To do this, you need to act on the user associated with the database in question and change their password (without having to provide the old one) from the Infomaniak Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Databases in the left sidebar.
4. Click on the Users tab.
5. Click on the action menu ⋮ located to the right of the relevant item.
6. Click on Edit:
   
7. Click on Change the password.
8. Enter the desired new password.
9. Click on the Save button:
   
10. If necessary, you can configure the new rights for accessing the existing databases on the hosting.

This guide explains how to modify the automatic backup configuration for Infomaniak Web Applications (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in the paid Web Hosting offers.

Preamble

• This does not apply to WordPress, which can be backed up and then restored via:
  • the automatic backup of hosting,
  • extensions allowing you to manually back up everything, including an easy reinstallation file.

Set up backups

To manage the backups of the Apps:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click on the action menu ⋮ located to the right of the relevant Web Application.
4. Click on Settings for the application:
   
5. Click on Edit to the right of the Application:
   
6. Under the Configuration tab, click the box to access advanced configuration:
   
7. Choose the desired update and backup modes:
   • 7 recent backups are kept, as well as those from 15 and 30 days ago.
8. Save the changes using the button at the bottom right.

Learn more

• Install or uninstall a Web Application
• Change the domain name associated with the Web Application
• Restore a Web Application

This guide explains how to allow certain incoming and/or outgoing ports in the firewall of a Web hosting or a Cloud Server.

Preamble

• On a shared Web hosting, it is only possible to open ports for outgoing traffic.
• On a Cloud Server, it is possible to open ports for inbound and outbound traffic.
• Opening ports ensures the proper functioning of certain applications but may decrease the security of your hosting.

Access the tool and add a rule

To manage port opening from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Security in the left sidebar.
4. Click on Port Opening in the left sidebar.
5. Click on the Open a port button:
   

It is only possible to enter one IP address or host per line, and one port per rule.

By specifying an IP address or host, the connection will only be allowed in these cases:

• Incoming rule: if the connection comes from this IP or the indicated host
• Outgoing rule: if the connection is made to this IP or host

Same goes for the Typeof connection, if the protocol used for the connection is not the one indicated in the rule, the connection is not allowed.

Open outbound port 25 globally

You can open the outgoing port 25 from the manager if a destination host is specified.

With a Cloud Server, to open this port to the entire world, contact support Infomaniak and justify your request.

Default open ports

Once you have accessed the port opening tool, you will find the list of ports open by default on the page.

With a Cloud Server, to close some of the listed ports, contact support Infomaniak and justify your request.

The display may sometimes span multiple pages:

MySQL Ports

Regarding database ports, refer to these guides:

• Database access from another hosting
• Connect a Cloud Server to an external database
   

Check the activity of a port (Cloud Server)

On a Cloud Server, to check if an application is listening on a particular port (1234 in the example below) and to know the name of the application in question, run in SSH:

netstat -anpe | grep "1234" | grep "LISTEN"

This guide explains why it is dangerous to use a PHP version that is no longer officially maintained and how to use a more recent PHP version with a website hosted by Infomaniak.

Is an outdated version of PHP dangerous?

When you use a (soon to be) vulnerable version of PHP on one or more of your sites, a warning message appears in the dashboard of the affected hosting services.

The PHP language evolves regularly and when you use a PHP version that is no longer updated, you expose your website to security risks. Malicious individuals could, for example, exploit known security vulnerabilities to gain access to your site and alter its content. It is therefore strongly recommended to always use a recent version of PHP.

Three statuses are possible:

• The PHP version is fully supported‍: no action is required
• The PHP version only receives security updates‍: it is recommended to use a more recent version of PHP
• The PHP version is no longer updated‍: it is strongly recommended to use a more recent version of PHP

Learn more: http://php.net/supported-versions.php

Using a more recent version

The latest versions of PHP are more performant and speed up website loading.

Before using a more recent version of PHP, it is necessary to take the following precautions:

• If your site runs on a CMS or a web application (WordPress, Joomla, Drupal, etc.), it is recommended to check that its current version is compatible with the PHP version you plan to use
• If your site was developed manually, it is necessary to consult the official PHP documentation to learn about modified functions and potential incompatibilities

If you encounter issues after migrating a site to a newer version of PHP, it may be possible to revert to a previous version of PHP if it is still supported.

This guide explains how to manage the files of a Web Hosting with an FTP software/client like Filezilla, Cyberduck, Commander One, Transmit, etc.

Preamble

• To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use Web FTP from your Infomaniak Manager.
• Web FTP allows, among other things, the CHOWN and the compression/decompression of zip files.
• Refer to this other guide if you are looking for information about creating and editing FTP accounts.

Parameters to provide for FTP software

Regardless of your FTP software/client, the three essential parameters for configuring FTP access are always:

1. Hostname: FTP server address
2. username: FTP account name
3. password: that of the FTP account
   
    
   • The port number is generally left at default.
   • The connection type and mode is generally left at default.
   • If a limit on the number of simultaneous connections is offered, it is recommended to activate it.

Getting the connection information for the hosting

You will find all the information on your Infomaniak Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on FTP (or FTP / SSH) in the left sidebar
   

1. FTP host name

The hostname to use in your FTP software/client is specified at the top of the page obtained in step 3 above and an icon allows you to copy the address to the clipboard.

Starter Offer - basic Web page

If the indicated domain is not functional (does not point to the IP address of the hosting, for example), then use the IP address as the host name, in the form 123.45.678.123 (refer to this other guide).

Paid Web Hosting

Use the hostname in the form xyzb.ftp.infomaniak.com for example.

2. FTP username

The username is the name of the account to create on your Manager: xyzb_abcdefg for example.

3. FTP user password

The FTP user password is set by the creator of the FTP account. If you forget it, edit the FTP account by clicking on it and set a new password.

Once the connection is established…

When you enter the three required parameters, your FTP application should display the directory structure of your hosting:

This guide explains how to install a new WordPress site with WordPress & Apps Infomaniak included in the offersWeb hosting paid.

Install WordPress Infomaniak…

... while creating a new site on hosting

In order to access the Web Hosting and add a new site by installing WordPress at the same time:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the button to add a site:
   
4. Choose to install WordPress.
5. Click the Next button:
   
6. Click on the button to use a domain name already present in your Organization (or on the other button if you need to first order a new domain).
7. Select the domain name from your already acquired domains (advanced options include choosing a custom location on the hosting server, and an earlier version of PHP).
8. Click the Next button:
   
9. Wait for a few minutes to create the site on the accommodation.
10. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
11. Click the Next button:
    
12. Enter the information about your site (it is possible to modify this information at any time after installation).
13. Click the Next button:
    
14. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
15. Click Next.
16. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
17. Click Next.
18. Confirm the installation from the summary page.
19. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

... on an existing and empty site

In order to access the existing blank site on the hosting and to install WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the button to add an application:
   
4. Choose to install WordPress:
   
5. At the bottom, click the Next button.
6. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
7. Click the Next button:
   
8. Enter the information about your site (it is possible to modify this information at any time after installation).
9. Click the Next button:
   
10. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
11. Click Next.
12. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
13. Click Next.
14. Confirm the installation from the summary page.
15. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

Uninstall WordPress Infomaniak...

... while deleting the hosting website (and keeping WordPress data or not)

In order to access the Web Hosting and remove the website:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the item.
4. Click Unlink the site:
   
5. Choose if you want to erase everything or keep the WordPress data on the hosting server.
6. Confirm deletion:
   
    

... keeping the site on the accommodation

In order to access Web Hosting and uninstall WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the application.
4. Click Remove Application:
   
5. Confirm the deletion.
6. Click Uninstall to remove WordPress:
   

Read more

• See all WordPress FAQs
• Install a free SSL certificate
• Install another web application

This guide concerns the support of secure hash functions (including SHA-256) by Infomaniak servers, as well as the emphasis on the security of SSL/TLS certificates using CSR generated with SHA-256.

SHA-256 hash algorithm

The cryptographic hash function SHA-1 is compatible and Infomaniak servers also support the SHA-256 function, which is useful for Paypal and SaferPay (SIX).

The CSR (certificate signing requests) are in SHA-256 and not in SHA-1.

This guide explains how suspending the administrative management of a product to prevent any user of the Organization from using it within the Organization. Manager Infomaniak. On request, it is also possible to blocking a user of your Organizationwithout, however, deleting it.

Preamble

• By blocking the management of a product:
  • Only the directors and the legal guardian will be able to unblock it.
  • Users with limited rights (collaborators and customers) who have access to this product will no longer be able to manage it.
• An e-mail is sent to the users of the Organization.

Blocking a product

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

To block or unblock certain products to the entire organization:

1. Click here in order to access product management on the Manager Infomaniak (Need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the product concerned.
4. Click on Block product management:
   

Suspend e-mails

One Mail Service may not be blocked as indicated above, but it can be maintained.

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

In order to suspend email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking on the red button the suspension of the use of addresses (the reception is not interrupted but the consultation is impossible):
   

Blocking a user of the Organization

To quickly block a Organization's user, in the event of a security incident, contact Infomaniak support by authenticating (by support code e.g.) and justifying your request.

Thus, key critical services such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation also take note of these links in order to block other services such as e-mail (IMAP/SMTP) or Web services.

In order not to block the user yourself but to give him a procedure to follow to secure his account, take note of this other guide.

This guide explains how to link a domain name to an Web Hosting Infomaniak.

Where is your domain name registered?…

… At Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… At Infomaniak, Different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… At Infomaniak with external DNS

If your domain name uses DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

… Elsewhere with external DNS

If your domain name has DNS records that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

… Elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).
• If the domain name is intended to be an alias for your main site, you must add the alias to your site.

This guide explains how to connect via SSH to a Web Hosting or a Cloud Server.

Connecting via SSH…

… via a web browser

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on FTP / SSH in the left sidebar.
4. Click on the Web SSH button:
   

TRANSLATION_ERROR

To connect via SSH, use the following commands from a terminal application (command line interface, CLI) on your device, for example:

• Terminal (application already integrated into macOS and Linux)
• PuTTY (Windows)
• Windows 10 SSH Client (help in French / in English)

Enter the following command:

ssh username@server

• username being the username of the FTP account
• server being the host server (e.g. xxxx.ftp.infomaniak.com)

To find out which command is available and know the path to use, run the command "whereis":

$ whereis mysql
mysql: /opt/mysql/bin/mysql