This guide explains how to use and customize digital tickets, adapted for mobile devices, within the framework of the Infomaniak ticketing system.

Introduction

• When placing an order, visitors receive a digital ticket by email, with the option, for both ecological and practical reasons, to download a PDF version or save it to the Wallet.
• If you have set up Print@home tickets, you can reuse the event parameters for mobile tickets:
  • The event name
  • The location and date
  • The opening hours (if enabled)
  • The first and last name of each ticket holder
  • The event poster
• Customers can save their tickets to mobile devices, either on Apple Wallet (download the pass.pkpass and open it in the Apple iOS “Wallet” app) or on Google Wallet (Android):
  

Configuration of your mobile tickets

Prerequisites

• You will need to create an event to access the visual options for mobile tickets.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click directly on the event name.
6. Click on the Ticket Templates tab:
   

A preview appears on the left side of the screen while the mobile ticket settings appear on the right…

A. Customization of the image and promotional texts

You can enable the options to add an image and/or informative text. Each change will be reflected in the preview:

B. Display options

The display options give you access to the basic information that will appear on the ticket:

C. Enable ticket customization on the online store

By activating this setting, an additional button on the online store will allow the user to customize their ticket:

By clicking on it, the user can choose the type of field to add:

And whether or not the price should be displayed:

This guide explains how to validate your identity to order rental equipment from Infomaniak and receive your statements (within the framework of the ticketing system Infomaniak).

Preamble

• This identity verification procedure must be completed the first time you want to receive payments or request to appear on the Infomaniak portal.
• Identity verification can only be performed by the legal owner of the account. If the options to initiate the verification process do not appear on your account, this indicates that you do not have the necessary access.

Access your ticketing system

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.

Perform the identity verification procedure

The procedure is accessible in two places:

1. On the main dashboard:
   
2. If a bank account is listed, in the Accounting menu, then Infomaniak Collections:
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3. Familiarize yourself with this other guide to perform identity verification with kCheck.

This guide explains how to connect the Zapier management tool to the Infomaniak ticketing system.

Preamble

• Depending on the volume of clients and/or events you manage, you may need to subscribe to a paid plan for Zapier and/or your CRM.
• Infomaniak cannot be held responsible for these fees.
• For additional help, contact the software support or a partner.

Establish the connection with the Infomaniak Ticketing

To do this:

1. Click here to access Zapier.com.
2. Create an account if necessary.
3. Create a new Zap (need help?).
4. When choosing the applications to use, type Infomaniak Billetterie in the search bar and select it.
5. When Zapier asks you to log in, use the credentials and password of the Infomaniak account linked to the Billetterie.

This guide explains the procedure to follow for creating events taking place in the city of Lausanne (within the framework of the ticketing system Infomaniak).

Preamble

• In accordance with the tax regulation of the municipality of Lausanne, a tax is levied on the price of admissions, paid seats and other supplements, notably on the occasion of company evenings, balls, fairs, concerts, conferences, musical, literary, artistic, sporting events, etc.
• The Infomaniak ticketing system is approved by the city of Lausanne and you can therefore create your ticketing for any event in the city of Lausanne.
• The tax rate collected is 14%.
• You will need to check with the city of Lausanne if your event is taxable, non-taxable or exempt…
  • The possibilities for exemption from this tax are exhaustively indicated in the tax regulation.
  • If your event is subject to tax, note that the procedure will take several days and the waiting time may be extended depending on the number of requests pending processing.
  • Please therefore take this waiting time into consideration for the launch of your ticketing!
     

Creating your event in Lausanne

The creation process will generally be the same as for any other event, but once the validation request is sent, no information appearing on the ticket can be modified:

• The event name
• The date and time of the event (as well as the door opening hours)
• The event location
• The prices
• The ticket templates

Make sure these parameters are well defined before submitting the validation request.

Request for validation and awaiting the decision

When you set the location as being in the city of Lausanne…

… and once your event setup is complete (you will receive the proposals below), you can submit the authorization request to the city of Lausanne.

Event Status

Subject events clearly indicate the status, which will be updated as soon as your event is validated:

This guide explains how to exchange tickets at the ticket office (within the framework of the ticketing system Infomaniak).

This feature allows you to select new tickets while canceling the current ones.

Enable exchange mode

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar:
   
5. Switch the toggle button to ON to the right of the exchange element:
   
6. Go to the Box Office.
7. From the ticket office, select the new ticket(s). They will be added to the cart on the right side of the screen.
8. Once all the new tickets have been selected, choose the payment method exchange:
   
9. On the new window, search for the order or ticket number.
10. Select the tickets to cancel and confirm:
    
11. Enter the customer's information, and send the order confirmation to the customer, or print the ticket:
    

This guide explains how to set up and use your sales pack with the Zebra printer for tickets in show and cinema format (within the framework of the Infomaniak ticketing system).

Installation and setup of your sales pack

Connecting the machines

1. Connect the power supply of the Samsung TabS tablet.
2. Connect the power supply of the Zebra printer.
3. Connect the Wifi or 4G hub and ensure connection with the other machines.

Video Guide

Setting up the printer

1. Open the printer using the opening buttons located on the sides:
   
   
    
2. Insert the tickets into the slot at the back of the printer. For the ticket orientation, please note the logos: the first one exits on the left, and the second one on the right. The ticket should be face up when it exits from right to left.
   
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3. Close and turn on the printer:
   
   
    
4. Press the « Pause » button. Two green lights will be on.

Printing tickets with the printer

Format verification

The printers are already set up for the ordered ticket format. If needed, you can check the configuration by opening the menu in the top left corner and selecting Options. The Cinema ticket format option should only be activated if the tickets will use this format (see below for calibration when changing format)

Ticket printing

To start printing, you need to log in to the ticketing account from the tablet using the Infomaniak account username and password. The tablet will automatically connect to the ticketing interface.

1. Perform a 'test' order or use an order from the 'Order' menu.
   • The printer should appear (ZEBRAXX) on the right side of the tablet.
2. Press the printer icon to start printing:
   
   

Set up the correct ticket on the printer

As of July 2024, Infomaniak provides tickets with new separators in the form of a notch. If you still have old types of tickets, please watch the video below to correctly set up your tickets

Find out more

• Getting Started Guide: Ticketing
• Setting up and using the printer for passes

This guide explains how to import tickets generated by another provider or an external reseller for your event within the framework of the ticketing system Infomaniak.

Prerequisites

• Importing third-party tickets requires that the event is already created in your Infomaniak ticketing system.
• You also need the list of tickets in a CSV format file with the barcode field that will be printed on the ticket.
   

Access import options

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Ticket Control in the left sidebar.
4. Click on Import distributor in the left sidebar:
   

Import the CSV file

To do this:

1. Click on the FNAC/FranceBillet or Others tab, depending on the reseller.
2. Choose an event to import tickets for:
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3. Click on Import tickets.‍
4. Select an existing distributor from the dropdown menu, or create a new one:
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5. Click on the button Choose a CSV file and upload the CSV file provided by the distributor.
6. Select the rows to import.Warning:
   1. Check the first and last row of the imported information.
   2. These may contain headers or blank lines that can cause an error during import.
   3. Use the options at the top of the page to set the number of first and last rows to ignore:
      
7. Link the columns to the information to import.
   1. The ticket barcode is the only mandatory field.
   2. If you are importing tickets from another Infomaniak ticket office, select column 8 which is the QR code (in the form 2000000000A^0^100000000‍):
      
8. Check the imported information and validate:
   
9. The imported tickets will appear in a table at the bottom of the page:
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Checking imported tickets

Once the tickets are imported, they can be scanned with the ticket control app (available on iOS and Android). They will also be deducted in the FNAC or Others column in the control report tool available from the left menu, Ticket Control, Control Report:

This guide concerns the permanent discontinuation of the My Site Builder v1 tool. After more than 10 years of good and loyal service, this tool is officially discontinued (as of October 2, 2023 ):

This guide explains how to sell products (as part of the ticketing system Infomaniak) such as consumption during intermission, souvenirs or derivatives related to your events (merchandising).

Go to the product menu to create one

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Products in the left side menu.
5. Click on Create a new product:
   
6. Fill in the fields Nameand Descriptionin all the languages of your ticket office:
   
   • This information will be visible on the ticketing page during the purchase process.
7. Associate one image which will be posted on the website for this product:
   
8. Activate the combination of the product with an event if necessary:
   
   • The purchase of a product necessarily involves the purchase of a ticket (5 tickets in the example below); this other guide in this regard:
     
9. Associate them attributes of your product.
   • Attributes are the parameters for creating different product variations.
   • The drop-down list allows you to select already existing attributes, and the link below allows you to create new ones:
     
   • For example the attributeT-shirt sizecould include declinations XS, S, M, L, XL, and a second attribute will allow you to choose the colors of the T-shirt:
     
     • It is also possible to manage attributes outside the creation form, under the tab dedicated to managing attributes:
       
   • Attention : the attributes cannot be changed if sales have already taken place; the variations can be added or modified at any time, but can only be deleted if there has been no sale.
10. In the next step, set the price of each variant of the product, the VAT to be applied, the quantity offered for sale and the visibility of the product on your shop.
    • It is possible to remove a variant from the shop in case there is not yet a sale of this version after the completion of your online shop:
      
11. In the next step, set if you want to add an automatic association rule when buying a ticket.
    • This option requires the purchase of a ticket specified in this rule to involve the purchase of the linked product (see also point 8 above):
      
12. Click on the button Finish to save your article.

Track sales and change product parameters

Once the products are created, it is possible to track their sales and change the parameters by clicking on the action menu 的to the right of the element concerned:

This guide explains how to view the sales report and use filters to highlight the necessary figures to track your sales and manage your accounting (within the framework of the ticketing system Infomaniak).

Access the sales report

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Accounting in the left sidebar.
4. Click on Sales report:
   

Filtering and views to gain efficiency

The sales report offers a filter and saved views system allowing you to quickly record and retrieve the desired figures:

• By effectively using filters and saved views, you will no longer need to set the search parameters each time you consult the report.
• The filters can be freely modified during each consultation, and if you wish to remember the new filters, you simply need to either Save the filters or create a new view:
  

The different types of displays

It is possible to display the figures in several ways:

• Summary: Displays overall figures by events or by sales channel without the details of each area or ticket category. The second part displays the sales of the overall tickets
• Detailed: Allows you to display details by date, zone, and price. This is the display mode that allows you to see all the necessary accounting information.
• By ticket price category: This display groups figures by ticket prices. This makes it possible to extract figures for the desired categories for all events combined. It is thus used to identify, for example, the proportion of visitors who bought full-price tickets, reduced-price tickets, or who used subscriptions.
  
  

Add and modify filters

It is possible to add as many filters as necessary to refine the sales report results. To do this:

1. Click on the blue Add a filter button.
2. Select the desired filter type and choose the elements to include or exclude.

Strict inclusion and exclusion allow only the elements that are fully concerned by the filter to be displayed.

In the example below, only orders paid 100% by credit card will appear. Therefore, any order partially paid by credit card and another payment method will not be on the list:

When applicable, it is possible to select all items in a list by clicking on the category:

The filter is added to the list of active filters:

To modify an active filter, click on it to make the menu appear.

The views of the sales report

By default, two views are available, each with its own display:

• Global view: has only one default filter, allowing you to see the total sales for the current month.
• Infomaniak Settlement: Only displays online transactions, allowing you to see the turnover corresponding to the statements sent each month with the payments:
  

Add, export, and modify a view

To add a view with the selected filters, click on + Add a view in the list of views:

You can give a name to this new view:

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To edit, export or delete a view, click on the chevron ‍ to the right of the save button:

View the sales report details

In detailed mode or by pricing category, it is possible to find the details of each event, order, or price.

For example, it is possible to see a quick breakdown of each line by hovering your pointer over the Amount of sales:

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It is also possible to view the exhaustive list of orders related to an event, a performance or even a price by clicking on the action menu ⋮ located to the right of the relevant item: