This guide explains how to configure the general settings of the Infomaniak ticketing system.

General settings

The general settings are organized into 3 tabs:

1. Ticketing: the general parameters used on your ticketing system
2. Organizer's Contact Details: information displayed on the online ticketing system and on the Infomaniak portal so that visitors can contact the organizer
3. General Terms: allows you to define the general terms of your online ticketing system

1. Ticketing tab

• The "Ticketing Visibility" button allows you to make your ticketing system visible once everything has been configured and after activating the online store; it allows you to quickly make your ticketing system accessible or not online.
• The Test mode allows you to reactivate the test mode. This option will no longer be accessible once an order is placed in real mode.
• The name of the ticketing system that you enter in this field will be visible on the online store as well as on the tickets and the emails that will be sent to your customers.
• Your website URL will be displayed in the Terms and Conditions (T&C) of the gift vouchers, instead of your organization's legal name, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoice. The dimensions of your logo must be 600 x 160 pixels:
  
   
• By default, the currency of your ticketing system is the Swiss franc (CHF). To give your customers the option to pay for their purchases in euros (EUR), check the box "I want to activate another currency" and then check the box "EUR". The ticketing system only offers transactions in CHF and EUR.
• VAT Liability: Does your organization have to pay VAT? To ensure this, please contact your legal or financial representative, or inquire with the town hall of your commune. Check the box "I am subject to VAT" once you have confirmed this information:
  
   
• You can choose between several languages for your ticketing system: French - English - German - Spanish - Italian… If you check more than one language box, don't forget to translate the content of your ticketing system (e.g. the description of your events) into all the selected languages.
• In this space, enter your organization's signature, which will be visible on all communications sent to your clients:
  

2. Organizer Details tab

The details you enter in this tab will be used for billing and on your online ticketing platform.

• Organization name: Enter the name of your organization, company, association, or NGO.
• Address - Zip code - City - Country: Make sure to enter the exact address of your legal entity that will be used for accounting/billing.
• Email address: The email address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone: The number you enter in this field will allow your customers to contact you in case of questions or issues. Make sure to select the appropriate country code for the number you wish to display.
• SMS sender name: Enter the name you want to display as a signature at the end of SMS messages:
  

3. General Terms and Conditions

In this tab, you have the possibility to edit the general conditions. These must be accepted by your clients in their shopping cart before they can proceed with the online payment. In this tab, default general conditions are proposed for consultation and modification as you see fit.

In case you have modified the general conditions, you can always revert to the base version by clicking on the blue text "Restore default general conditions" located below the general conditions space.