This guide details how to back up the data from your folders and nodes on Jelastic Cloud using the OpenStack Swift protocol on Swiss Backup, an independent Swiss cloud backup solution.

Introduction

• To back up the data, an extension for Virtuozzo (Jelastic Cloud) is available in the node add-ons.
  • Learn more about the extension (add-on) on Github.
• Do not look for the extension in the Marketplace, it is not there:
  

Configure the Swiss Backup extension on Jelastic Cloud

Prerequisites

• Use Jelastic Cloud (at least one Jelastic environment must be active with the extension installed for your backups to be visible).
• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To add the useful extension to Swiss Backup on Jelastic Cloud:

1. Log in to your server's Jelastic Cloud Dashboard.
2. Go to the node addons section:
   
3. Search for and install the Backup / Restoration extension:
   
    

Two types of backup are then possible and detailed below:

1. Back up specific folders.
2. Create a snapshot of an entire node.

Back up specific folders

For backing up specific folders:

1. Enter the username and password according to the information specific to your device.
2. Check Backup your data.
3. Check Backup specific folders
4. Enter the absolute path of the folders to back up in the Folders to backup field; it is possible to specify multiple folders by separating each path with a comma, for example: /root/admin/, /home/user1/, /jelastic/containers/ (in this example, 3 folders have been specified)…
   ‍

Then you need to define the frequency of the backups (read more below).

Backup an entire node

For backing up an entire node:

1. Enter the username and password of your Swift device on Swiss Backup.
2. Check Backup your data.
3. Check Backup all files to back up the entire file system of a node; some files are automatically excluded:
   • The folders /dev, /proc, /sys, /run
   • File systems not mounted as part of the root partition, including virtual file systems
     

Then you need to set the frequency of the backups.

Define backup frequency and retention policy

Two options are available to perform the backup:

1. daily (at 8 PM UTC)
2. every hour (at the start of the hour, for example at 1 PM, 2 PM, etc.)

You can set the retention period for your backups in years, months, days, and hours. To keep your backups indefinitely, simply set the parameters to 0.

For example, if you perform backups every hour and set a retention policy to 1 year, 2 months, 4 days, 2 hours, this means that each backup will be available for a period of 1 year, 2 months, 4 days, 2 hours (=10,322 backups). Note that backups are deleted every Sunday at 10:30 PM (UTC).

Restore backups

Restore data from a node

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are entered, check Restore your data.
3. Select the node that contains the backup to restore:
   
4. Select the backup to restore and the restoration folder.
5. Click on the Restore button:
   

Restore specific folders from a snapshot (CLI)

Each backup corresponds to a unique ID. You can include and exclude folders from your snapshots during a restoration. To view your snapshots:

1. . /home/.config/swissbackup/openrc.sh
2. restic snapshots
   
3. Use --exclude and --include to restrict the restoration to a subset of files in the snapshot. For example, to restore a single file: restore 79766175 --target /tmp/restore-work --include /work/foo

There are case-insensitive variants of --exclude and --include called --iexclude and --iinclude. These options behave in the same way but ignore the case of the paths.

Modify the backup configuration

To do this:

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are entered, modify the configuration as desired.

The backup schedule is defined by a cron job and backups are performed using the restic tool.

To manually modify the backup scheduling (CLI), as a root user, run the command crontab -l to display the current schedules:

• The line containing retention-all.sh corresponds to the backup task
• The line containing purge.sh corresponds to the backup retention task

Example:

Modify the schedule using the command crontab -e.

You can modify the line composed of the script retention-all.sh or retention.sh, these scripts correspond to the launch of your backups. Warning: the crons have been designed not to cause problems between backups and multiple deletions. Be mindful of the time required for backups and deletions…

• Learn more about cron jobs: crontab.guru
• Learn more about restic: restic.net

Manually delete backups (CLI)

For this:

1. Source the configuration file:
   . /home/.config/swissbackup/openrc.sh
2. Display available backups:
   restic snapshots
3. Delete the desired backup:
   restic forget IdBackup --prune
4. Delete all backups of a file except one:
   restic forget --tag folders --keep-last 1 --prune

Delete the backup schedule

This button allows you to delete your backup schedule:

Uninstall the Swiss Backup extension

It is necessary to delete the backup schedule (see above) before you can delete the Swiss Backup extension:

This guide details how to back up an Android device (Samsung, Huawei, OnePlus, etc.) using Acronis on Swiss Backup Infomaniak, the independent Swiss cloud backup solution.

Introduction

• What you can back up:
  • Contacts & Calendars
  • Photos (the size and original format of your photos are preserved)
  • Videos
• It is also possible to back up other types of data.
• Make your life easier! If needed, **local partners recommended by Infomaniak can handle these procedures for you**. Launch a **free tender**. They take care of everything, freeing you from the technical details.

Set up the backup

Prerequisites

• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for Mobile:
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Familiarize yourself with the Acronis documentation on this topic.

To set up mobile backup on Android with Acronis:

1. Download and install the Acronis Cyber Protect app from the Google Play Store.
2. Open the mobile app Cyber Protect by logging in to the Acronis Agent with the credentials obtained after adding the device (need help?).
3. Click on Save and choose the data to save.
4. Click on Validate to start the data backup.

This guide details how to back up an Apple iOS device (iPhone, iPad, etc.) using Acronis on Swiss Backup, an independent Swiss cloud backup solution.

Introduction

• What you can back up:
  • Contacts & Calendars
  • Photos (the original size and format of your photos are preserved)
  • Videos
• It is also possible to back up other types of data.
• Make your life easier! If needed, **local partners recommended by Infomaniak can handle these tasks for you**. Launch a **free tender**. They take care of everything, freeing you from the technical details.

Set up the backup

Prerequisites

• Have a Infomaniak Swiss Backup space with an available device quota (minimum 1) for Mobile:
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Familiarize yourself with the Acronis documentation on this topic.

To set up mobile backup on Android with Acronis:

1. Download and install the Acronis Cyber Protect application (not Acronis Mobile) from the App Store.
2. Open the application by logging into the Agent Acronis with the credentials obtained after adding the device (need help?).
3. Click on Save and choose the data to save.
4. Click on Validate to start the data backup.

This guide details how to back up a computer equipped with the Linux distribution of your choice using Acronis on Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to back up (Cloud Backup) a Linux server using rClone.

Prerequisites

• Check the Linux versions supported by the Acronis Agent; use uname -r to find out your kernel version.‍
• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for VM or Linux/Windows server:
  
   
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.

Differences between devices

Choose Virtual Machine:

• Virtual machine hosted on a hypervisor environment (e.g. VMware, Hyper-V, Scale Computing HC3 or Virtuozzo).
• VPS server or virtual machine in an Infomaniak Public Cloud environment
  • These environments rely on virtualization technologies, and the license is designed to cover this type of configuration.
  • The physical host that houses the virtual machines must be covered by a single license, and this license includes all the VMs present on that host.
• Cluster of hypervisors with multiple hosts (each host requires a VM license).

Choose Linux Server:

• A physical machine or an individual virtual machine running Linux (server operating system).
• Standalone server type machine (whether it is hosted locally or on a cloud without a complex virtualization environment, and without a hypervisor like VMware or Hyper-V to manage virtual machines on this device).
  • Each license covers an individual physical or virtual machine.
• Physical server at your location or in a colocation facility.

Set up backup

To install the Acronis Cyber Protect 15 agent on a Debian system using only the command line, without a graphical interface:

1. System update

Before installing anything, it is recommended to update the list of available packages.

sudo apt update

You can display the list of available updates without installing them:

apt list --upgradable

Partial update (optional)

If you only want to update specific packages:

sudo apt install nom_du_paquet_1 nom_du_paquet_2

Full system update (optional)

To apply all available updates:

sudo apt upgrade -y

2. Installation of required dependencies

The following packages are required for the proper functioning of the Acronis agent:

sudo apt install -y rpm gcc linux-image-$(uname -r) linux-headers-$(uname -r)

3. Downloading the Acronis agent

Download the official installer for the Acronis Cyber Protect 15 agent for Linux (full version):

wget "https://dl.acronis.com/u/AcronisCyberProtect15/Release/AcronisCyberProtect_15_64-bit.x86_64" -O acronis_agent.bin

4. Agent Installation

Make the file executable and start the installation:

chmod +x acronis_agent.bin
sudo ./acronis_agent.bin

The installation starts in interactive mode.

5. Agent registration

At the end of the installation, a message will appear asking you to register the agent.

You will be given a registration code of the type:

Go to https://acronis.infomaniak.com/bc/reg
Enter the code: AB12-CD34

Open the indicated URL from another device with a browser (computer, tablet, or phone) and enter the displayed code to complete the registration.

Create a backup plan.

This guide details how to restore a Windows-equipped computer using Swiss Backup the backup solution in an independent Swiss cloud.

Prerequisites

• Have a backup of the computer on Swiss Backup (refer to this other guide).
• Familiarize yourself with the Acronis documentation regarding the recovery of physical machines.
• The computer to be restored must be connected to the Internet via Ethernet cable (or WiFi depending on the computer's capabilities).

Restore the backup

To begin, from the computer in question or any other machine:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Devices in the left sidebar
3. Click on the Restore button on your relevant backup plan
4. Click on the other ways to restore at the top of the interface:
   

Browse through the backed-up files

If necessary, locally or remotely, you can first simply restore the files you need:

1. Click on the Download files button (in the Browse Cloud Storage section).
2. Open the relevant backup.
3. Enter the encryption password if necessary.
4. Browse the directory, select your files:
   
5. Click on Download to obtain a .zip containing your selected files

Also, refer to this other guide.

Create a boot disk (on a USB key, for example)

To create a Windows boot disk and allow the restoration of a computer:

1. Click on the button Download an ISO image (in the Restore an entire machine section).
2. Write down the code in the form AA11-BB22-CC33 that appears on the screen (more information):
   
3. Use software like Etcher to create a bootable disk from the downloaded .iso file.

Boot the computer from the removable media

Start the computer from this boot disk (by pressing the required key according to your machine: F1, F2, F10, F12, DEL, etc.) then follow the steps below:

1. Click on Rescue Media:
   
2. Connect the computer via Ethernet (or if necessary, configure the WiFi from the link located on the right side of the interface if the computer allows it) then click on Manage the device locally:
   
3. Click on Restore:
   
4. Click on Select data...
   
5. Click the Browse button:
   
6. Under Cloud Storage click on either:
   1. Log In and use the Acronis credentials (in the form SBA-XXXX-ADMIN) to authenticate (the keyboard is set to EN-US by default, make sure to type the word in plain text to verify if necessary):
      
   2. OR Use the registration code if you have 2FA enabled, by following the proposed procedure (which involves requesting a temporary code (in the form ABCD-ABCD) and then going to the page https://acronis.infomaniak.com/ui/#w=agentRegistration to enter this code once logged into your Acronis account):
      
7. Click on your Acronis account ID and proceed to access the backups (the encryption password will be requested if it had been activated - see point 12 of this guide).
8. Choose the workstation, the restore point and the volumes (disks) to restore:
   
   Useful information:
   • Use the arrow to the left of the workstation names to display the backups…
   • The first table at the top allows you to choose the workstation and the backup to restore…
   • The second table allows you to choose the content (the disks) of the backup to restore…
9. Click on OK to continue.
10. Match the original and destination volumes:
    
    Useful information:
    • For each volume or disk of the source backup, click on Required to choose where to restore the data.
    • Under Restore Options, it is recommended to check the box Automatic Restart.
11. Click on OK to start the restoration.

This guide details how to back up your chosen files and directories using the application Duplicati via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud Backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

Install the Duplicati software

For this:

1. Go to the Duplicati website: https://www.duplicati.com/
2. Click on the "Download Duplicati" button.
3. Choose the version corresponding to your operating system or Linux distribution.
4. Launch the program installation, you can keep the default choices.

Set up the Duplicati software

For this:

1. After installation, a web page should have opened; if not, go to http://localhost:8200.
2. Click on Add Backup then select Configure a new backup.
3. Give a name and optionally a description to your backup plan.
   • Enable or disable encryption and set a passphrase if needed.
4. In Storage Type select Openstack Object Storage / Swift.
   • Replace SBI-XXXXXXXX and "passwd" according to information specific to your device (refer to this other guide):
     Bucket Name: default
     OpenStack AuthURI: https://swiss-backupXX.infomaniak.com/identity/v3 (XX = check your Swiss Backup Manager account and replace the exact URL)
     Keystone API Version: V3
     Domain Name: default
     Username: SBI-XXXXXXXX
     Password: your password
     Identity Name: sb_project_SBI-XXXXXXXXXX
     API Key: leave empty
     Container Region: leave empty
   • Click on Test Connection and verify that your credentials are correct, then click on Next.
5. Select the folders to back up and click on Next.
6. Set your backup preferences.
7. It is recommended to leave the Remote Volume Size option at its default value.
8. Choose your preference regarding data retention.
   • The Smart Backup Retention option is recommended - this will keep one backup for each of the last 7 days, each of the last 4 weeks, and each of the last 12 months.
9. Click on Save.
   • You will be taken back to the homepage; you can start a backup immediately by clicking on Start now next to the name of your backup or wait for the next scheduled backup.

Restore a device with Duplicati

For this:

1. Open a web browser and go to http://localhost:8200.
2. Click on the "Restore" menu on the left.
   • If Duplicati is not configured to access your Swiss Backup storage space, see above.
3. Choose the location from which you want to restore data.
4. Choose the date of the data to restore from the dropdown menu Restore from…
   1. You can also use the search field if you want to restore a specific file/folder.
   2. Select the data to restore in the tree view.
5. Choose the data restoration location:
   1. Original location restores the data to where it was during the backup.
   2. Choose location allows you to restore data to a folder other than the original one.
6. Choose whether you want to keep or not the files that already exist on your machine in case of conflict or rename the files with their last modification date.
7. Click on Restore and wait for the process to complete.

Resolve a 502 bad gateway or 401 unauth error

With Windows 10, connections to the Swift Infomaniak server are made with TLS1.2, while with Windows 11, this is done with TLS1.3, which generates errors. If you restrict the choice to TLS 1.2, everything works fine.

To do this:

• Add the advanced option for allowed SSL versions:
  
• and select Tls 1 2:
  

This guide explains how to edit the email notifications & alerts of the Acronis Agent used to back up your devices with Swiss Backup.

Enable / disable alerts & notifications

To access the management interface:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Account Management in the left sidebar:
   
3. Click on Business Manager.
4. Click on the relevant user in the displayed table.
5. Click on the pencil ✎ icon in the settings block:
   
6. Click on Validate to save the changes:
   

Change the email address for receiving notifications

To change the email address that receives notifications:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Account Management in the left sidebar.
3. Click on Business Manager.
4. Click on the relevant user in the displayed table.
5. Click on the General Information tab at the top right.
6. Click on the pencil icon ✎:
   
7. Edit the email address.
8. Click on Validate to save the modification:
   

Generate ad-hoc reports

Refer to this other guide if you are looking for information about managing rapports ponctuels (customizing them, or allowing multiple people to receive them).

This guide explains how to completely uninstall the Acronis Backup Agent for Swiss Backup on Apple Macs.

Also refer to Acronis documentation on this topic.

Remove Backup Agent from macOS

To do this:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Downloads.
4. Select the client suitable for your machine.
5. Open the .dmg once downloaded.
6. Double-click on Uninstall:
   
7. Confirm the opening of the application if necessary.
8. Confirm the uninstallation of the application if prompted.
9. Wait until the uninstallation is complete.

This guide explains how to create a new device (Cloud backup via FTP / SFTP) on Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Order a Swiss Backup Infomaniak space.
• When ordering, have defined the available device quota (minimum 1) under backup type Cloud:
  
• If necessary, increase the device quota according to your needs.
• **Warning:** For a file transfer from an FTP/SFTP connection to succeed, **the file size must not exceed 10 TB**.
  • It is recommended to check and adjust, if necessary, the timeout settings of your FTP software/client.

Add a device (for FTP/SFTP connection)

To access Swiss Backup and set up a new backup:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click the blue button Add a device:
   
5. Choose the backup type/protocol FTP/SFTP.
6. Click the blue Continue button:
   
7. Select the user who will receive the connection information (if necessary, choose a user different from yours and specify the person's details in the following additional step).
8. Click the blue Continue button:
   
9. Give a name to the backup.
10. Define the maximum disk space that this backup space should represent from the total volume of the subscribed Swiss Backup, increasing the total size if necessary using the blue link.
11. Click the blue Continue button:
    
12. Click the blue button to display the connection information :
    
13. This section mentions, among other things, the number representing the location, which is useful for completing certain information that you will need to provide when configuring your backup application.
14. This section provides all the connection information.
15. The location or host server name for the SFTP and FTP connection below, with the port number (default ports for these protocols).
16. The password (to be generated using the blue link that will open the assistant in a browser popup or via the link received by email):
    

And then?

Once the device has been added to the Swiss Backup interface within the Manager Infomaniak, you can configure your preferred application to start your Cloud backups via the protocol mentioned in this guide.

This guide details how to restore an Apple macOS computer using Swiss Backup, an independent Swiss cloud backup solution.

Prerequisites

• The Acronis application must be installed on the computer on which you wish to perform the restoration; use the same credentials as those used to back up the machine when registering the agent:
• Familiarize yourself with the Acronis documentation on this subject.

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the Add button in the top right corner.
3. Click on Mac.
4. Download and install the application.

Create a bootable USB key

For this:

1. Insert a blank USB key of at least 4 GB into your Mac (caution: the data contained on the key will be deleted).
2. Open the **Rescue Media Builder** application from the **Applications** folder in your Mac's **Finder**. This application was automatically installed with the Acronis application.
3. Check the detected USB key and click on Create Media.

Start the restoration process

For this:

1. Restart the Mac with the bootable USB key.
2. Depending on the macOS version, press and hold down a keyboard key (refer to this Apple guide to know which one) during the reboot.
3. If necessary, click on the USB boot key to start from it.

Set up and start the recovery

To do this:

1. Select your key on Rescue Media Builder:
   
2. Click on Rescue Media Builder:
   
3. Click on Recover:
   
4. Click on Select data:
   
5. … then on Browse:
   
6. and select Cloud Storage; then click the Log in button:
   
7. Use the device credentials to authenticate:
8. Choose the Mac to restore, then click OK to start the restoration:
   
9. If you chose to encrypt your backups, you will be asked for the backup password:
   
10. In the top part of the screen, select the available backup that you wish to restore:
    
11. Once the backup is selected, you can select the type of element to restore and those you wish to restore in the lower part of the screen; it is recommended to select the type Volumes and to restore all available Volumes, in order to restore all of your hard drive(s)... then launch the restoration by clicking OK:
    
12. The restoration is then launched, you can follow the progress via the Progress tab: