This guide explains how to modify product access rights for a user in your Organization on the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this part is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Who can access what…

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Have added a user‍ as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify a user's product access in the Organization:

1. Click here to access user management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. Expand the tabs/accordions by product if necessary.
5. Click on the product category to which you want to grant access.
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click the Save button:
   
9. Start again at step 5 if you need to grant access to multiple products. You can also grant full access with maximum permissions in 1 click:
   

Service usage / Service management

Note, on your product table, it is important to distinguish between product access (such as kDrive within the kSuite) and product management access:
It is possible to allow a user to use kDrive (they will be able to create a PDF, for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, cancel, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to grant a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on the kDrive):

Other services like domain names do not have a STATISTICS section:

Some specific services like the billetterie allow you to grant even more detailed rights:

Easier access: Work Teams

To facilitate the addition of access rights to a product within your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activity.

This guide explains how to copy the content of one or several existing email addresses from other providers to one or several email accounts managed by Infomaniak, using the import tool Infomaniak!

Preamble

• The entirety of the external mailbox will be imported.
• Once the import process has started, it can no longer be interrupted.
• A confirmation email is sent once the copy is complete.
• The removal of duplicates (in case of successive imports) is handled.
• It is also possible to copy the content already on an email address provided by Infomaniak (@ik.me for example).

Copy emails from another provider to Infomaniak

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• The email address whose content must be copied must have been used (or be compatible) with the IMAP protocol.
• The email address to which the content must be copied must be among the addresses attached to the Infomaniak Web Mail app (online service mail.infomaniak.com); if it is not listed, the drop-down menu (see point 9 below) will not offer this address.
  • This is not a prerequisite for batch import (detailed at the bottom of this guide).

Then, click on the link corresponding to the email provider to import:

• addresses @ Bluewin
• addresses @ Gmail (or address @ custom Google domain)
• addresses @ GMX
• addresses @ custom domain Microsoft 365
• addresses @ custom domain Swisscom
• addresses @ Yahoo

Guide for any other email provider such as Gandi, Hotmail, Hostinger, Sunrise, etc:

1. Click here to access the Infomaniak import tool (online service https://import-email.infomaniak.com).
   
2. Log in if necessary to your Infomaniak account on the Organization of your choice (the import will be made to an email address attached to the Infomaniak Mail interface of the account you are using).
3. Click on the single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address.
6. Modify the Advanced Settings if necessary to specify an IMAP server address.
7. Click on Confirm:
   
8. If necessary, enter a second email address to be imported at the same time.
9. Choose which email address to **import** the emails to; the dropdown list shows the email addresses currently linked to your **Infomaniak Mail** interface of the Infomaniak account you are logged in with (read the prerequisites above)
   
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copy starts and continues in the background, you can close the window that appears, a confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, indicating the number of messages copied.

Batch import email content

To import the content of several email addresses (maximum 25 at a time) — except for Google addresses due to its authentication method.:

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Select Import multiple email addresses from a CSV file (format .csv) :
   
3. Download the example CSV template to create one with the correct information needed for the copy.
4. Upload the file using the Select a CSV file button.
5. Once the file is uploaded to the tool's page, select Import email.
6. Wait while the content of the addresses is being copied (a confirmation email is sent once the copy is complete).

This guide explains how to make one of your calendars/public agendas public from the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• You will obtain a URL specific to your agenda in format .ics that Calendar (ex-iCal Apple), Calendrier (ex-iCalendar Microsoft), Thunderbird (ex-Lightning Mozilla) or Google Agenda can recognize to display your agenda:
  
• The data contained in the shared calendar will no longer be private but will only be available read-only to users who "subscribe" to it.
• The frequency of the updates made by the application that subscribes to the URL of your calendar must be defined in the application in question.
• PHP scripts (not provided) also allow for parse such files allowing you, for example, to include events on a website.
• Refer to this other guide to configure the synchronization of your calendars/schedules or this other guide to share a calendar/schedule with your collaborators with different permissions.

Enable public sharing of an Infomaniak calendar

To share a calendar publicly:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share.
4. Turn on the toggle switch for public sharing.
5. Click on the icon to copy the address to the clipboard:
   
   • It is always possible to remove public access from this sharing page (see point 4 above):
     

This guide explains how to transfer to Infomaniak email addresses currently hosted by Google (with a custom domain). Refer to this other guide if you are looking for information on importing a simple Gmail address (…@gmail.com),

Google prerequisites

1. Enable two-step authentication (2FA):
   • It is imperative to enable two-step authentication in Gsuite - if necessary, the organization administrator will first have to allow users to activate it from admin.google.com.
   • In the settings of your Google account (https://myaccount.google.com/), go to the Security tab and enable Two-Step Verification:
     
   • Read the complete Google guide
      
2. Create an application password:
   • Once 2FA is activated, go back to Two-Step Verification and scroll to the bottom of the page to the application passwords:
     
      
   • Follow the complete Google guide:
     • Click on App passwords.
     • Enter your Gmail account password if prompted.
     • Click on Select app and then Mail.
     • Click on Select device and choose Other (Custom name).
     • Give your password a name (e.g., Infomaniak), this is just descriptive.
     • Click on Generate.
     • Copy or write down the password that appears on the screen (it does not contain any spaces).

Infomaniak prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it in advance if necessary.

Transfer emails from Gmail to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue button Create an email address in the top right corner.
4. Enter the address (what comes before the at sign @) for example contact or michelle.
5. Click the blue Continue button.
6. Select I will consult the email address alone.
7. Click the blue Continue button.
8. Enter a password.
9. Click the blue Continue button.
10. Click the blue Finish button.
11. Start again at point 3 above to recreate all the email addresses identically.

b. Import the mail content from Google to Infomaniak

Access the Infomaniak Mail Service and import your emails:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ in the right part of the blue Create an email address button.
4. Click on Import emails (direct link).
5. Click on Import my emails into a single email address.
6. Enter the existing email address at Google.
7. Enter the password for this email address.
8. Click on Advanced settings.
9. Enter imap.gmail.com in IMAP Server Address (or try mail.gmail.com in case of error).
10. Enter 993 in IMAP Port.
11. Enable SSL and disable TLS.
12. Click on the blue button Validate and continue.
13. Enter the email address (which was recreated at Infomaniak at point a.10 above).
14. Click on the blue button Import emails.
15. The import starts and runs in the background. An email is sent once the import is complete.
16. Start again at step 3 above to import the rest of the email addresses.

Labels and storage space

The storage space displayed at Infomaniak may not match that indicated in Gmail, notably due to the different management of labels/tags.

Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email client/software IMAP like Thunderbird):

As a result, an email tagged in multiple Gmail folders can be counted multiple times during migration, which explains why an account showing, for example, 6 GB in Gmail can take up 18 GB once transferred to Infomaniak servers.

Adjust the application settings

As soon as you have ensured that the domain name associated with your email works with Infomaniak, adjust the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

To finish

• Ensure that the email is properly secured
• Copy the content from other Mail providers

This guide explains how to import contacts into address books of the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

Introduction

• An assistant allows for easy importation of contacts from various sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.
• Import can be done using a file in VCARD or CSV format.
• The file must not exceed 50 MB and contain more than 10,000 lines.

Import contacts

To do this:

1. Click here to access the Import section of the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Click the blue button Select a VCARD or CSV file:
   
3. Select the file then click on Open.
4. Select the address book to add these contacts to or create a new address book.
5. Click on Start import.

If you need to export them from...

... Outlook (old version)

1. From your software Outlook go to your address book.
2. Select the contacts to export.
3. In Actions, click on Transfer as vCard.
4. Send the email containing the vCard.
5. Retrieve the email in Mail (mail.infomaniak.com).
6. Click on Add all contacts.

... macOS (or refer to this other guide)

1. From your Contacts app, go to File then select Export.
2. Choose Export vCard.
3. Save your vCard file on your computer.

... Thunderbird (or refer to this other guide)

1. From your Thunderbird software, go to Window then select Address Book.
2. In Tools select Export.
3. In the save options, choose Comma-separated as the format.
4. Save your CSV file.

... Gmail (or refer to this other guide)

1. From your Gmail space, go to the Contacts section.
2. Click on the Export button.
3. Select vCard format.
4. Save your vCard file to your computer.

... Office 365 (or refer to this other guide)

1. From your Outlook software, go to the Contacts section.
2. Click on Manage and select Export.
3. Save your CSV file to your computer.

... Yahoo Mail: learn more about this other guide

... Proton Mail: refer to this other guide

... Bluewin: take note of this other guide

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Preamble

• By setting up automatic forwarding of all incoming emails from your previous email system, you can immediately start using your new Infomaniak email address with the assurance of not missing any messages.
• By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• ⚠️ For additional help, contact the service provider on which you are trying to activate message forwarding; otherwise contact a partner or launch a free tender — also discover the role of the host.
• You can also import content from another Mail provider directly to your Infomaniak address.

Specific guides

Refer to the official guides based on your previous provider:

• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (warning, requires a paid plan)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Forwarding'.
• Yahoo (note, requires Yahoo Mail Pro)

Bluewin

• Bluewin (read also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic Forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic forwarding.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     

GMX

Click on these elements in order to set up a redirection rule from GMX:

This guide explains how to synchronize Microsoft Outlook Windows contacts & calendars (Office 365 / 2019, 2016, 2013, 2010, 2007 versions) with contacts & calendars hosted at Infomaniak, using an Outlook extension available on caldavsynchronizer.org.

Preamble

• There is a paid alternative for Windows, Evo Collaborator, which offers a pre-configured profile for Infomaniak.
• The Infomaniak services are compatible with any application supporting CalDAV/CardDAV. For additional help, contact the support of the software used or a partner; also discover the role of the host.

Set up Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows you to synchronize contacts & calendars via CalDAV and CardDAV protocols, including multiple calendars (non-shared only):

1. Download CalDav Synchronizer for Outlook.
2. Close Outlook and launch the installation of the plugin downloaded above:
   
3. Once the plugin is installed, open Outlook and click on the new CalDav Synchronizer tab.
4. Click on Synchronization Profiles.
5. Click on the ＋ icon to create a first profile (for the calendar or contacts - you will need to create a second profile later to synchronize both).
6. Select a generic profile type (first radio button):
   
7. Enter a profile name (name of the Infomaniak calendar or address book you want to synchronize, for example).
8. Check the synchronization box.
9. Click on the button [ ▪ ▪ ▪ ] .
10. Click on the New button…:
    
11. Enter a new folder name.
12. Select the type of items the folder will contain (Calendar or Contacts).
13. Click on the parent folder “Outlook” to create the folder within its hierarchy.
14. Confirm with the OK button:
    
15. Confirm with OK:
    
16. Open the assistant https://config.infomaniak.com/ to get the information regarding synchronization with Outlook.
17. Click the button to generate an application password (allows you to bypass the 2FA of your user account for synchronization only):
    
18. Copy the information (password, URL and username) obtained on config.infomaniak.com.
19. Enter the email address, that of your user account.
20. Click the button to Test the settings:
    
21. Select the Infomaniak calendar to synchronize from the window that opens.
22. Click on the OK button:
    
23. Additional information may then automatically appear in certain fields.
24. Save a second profile if necessary (in this case, go back to step 4).
25. Finish with OK at the bottom right.
    
26. A restart of Outlook may be required to update the added information.

Resolve event duplicates

If you notice duplicated events in your Outlook calendar that are not duplicated on calendar.infomaniak.com, apply these settings:

1. Click to Show Advanced Settings.
2. Click on Event Mapping Configuration.
3. Check the box Use GlobalAppointmentID for UID attribute.
4. Check the box Cleanup duplicate events.
5. Save the changes by clicking the OK button:
   

This deletion of duplicate events and therefore potentially duplicate invitations, may result in a notification of event refusal to the organizer, however, this has no impact on the participant's initial choice.

And on macOS?

There is an alternative for Outlook / Exchange on macOS, via the python script ews-caldav-sync:

• Unlike an ICS file import provided by Outlook Web, which only includes the last few weeks of events, the script will import all calendar events, including event series, but not tasks.
• Synchronization via this script is one-way, from Microsoft Exchange to the CalDAV server. It is recommended to run it at regular intervals.

This guide explains how to share one of your calendars/agendas with other Infomaniak users, collaborators, from the Infomaniak web app Calendar (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• Refer to this other guide to set up synchronization of your calendars or this other guide to integrate a read-only calendar into a third-party tool.

Sharing an Infomaniak calendar

To enable sharing of one of your calendars / agendas:

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share.
4. Click the button to Add a share:
   
5. Enter the Organization, Group or email address corresponding to the Infomaniak user account that will access the agenda (if the user does not yet have an account, they can create one for free with the invitation they receive).
6. Determine the user's rights for this calendar (Can view, Can edit, Can edit and share):
   
7. It is always possible to perform other actions from the same page:
   1. add an additional share
   2. resend or delete an access invitation
   3. modify the permissions related to calendar sharing
   4. delete / revoke the share
      
       

Share the schedule of a meeting room

To share the calendar of meeting rooms, the principle of sharing and assigning rights is the same:

This guide explains how to delete one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Know the login password; it will be requested during the process.

Removing a user from your Organization

To remove one of the users from the Organization:

1. Click here to access user management for your Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user in question.
3. Click on Remove from Organization:
   
4. Click the blue Continue button:
   
5. Enter your password to log in to the Manager.
6. Check the confirmation box.
7. Click the red button Remove this user
   

If the user had access to **kDrive** or was invited to **consult a third-party email address**, several intermediate steps will ask you to perform actions with their data and will inform you, if necessary, what happens to the calendars and address books:

This guide explains how to download and use the mobile app Infomaniak kSync for Android devices (Samsung, Huawei, Google Pixel, etc.).

Introduction

• Refer to this other guide for an example of how to use kSync: synchronizing an Infomaniak calendar with a Google agenda.

Set up kSync

Prerequisites

1. Download the mobile app Infomaniak kSync (app for Android smartphone or tablet) here:
   
   
    
   • The kSync app is also available on F-droid.
2. Install kSync.

Then:

1. Open kSync from your Android device, a step-by-step assistant will help you configure the application according to your needs.
2. Decide whether you want to sync tasks.
3. Allow kSync to access the required items.
4. Allow the application to run in the background for better synchronization (uses more battery).

Once the application is open and pre-configured:

1. Press the button ‍ to open the window to connect to your Infomaniak user account:
   
2. Enter your login information for the user account containing your Infomaniak calendar(s) to be synchronized with your Android device.
3. Under the Address Books CARDDAV tab, select the address book(s) that should appear on your device.
4. Under the Agendas CALDAV tab, select the calendar(s) that should display on your device.
5. Start the synchronization with the button located at the bottom right.

Synchronization settings

After tapping the account to synchronize, click on the Settings icon ‍ at the top right of the interface to adjust some important settings:

• Synchronization interval: you have the possibility to modify the frequency of synchronizations (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• Wi-Fi synchronization only (and if so, with which networks...).
• Limit for displaying past events.
• Display of colors.
• Display of contact groups.

kSync General Settings

Tap the back arrow at the top left of the screen to return to the home page.

Press the three horizontal line menu button ☰ then Settings.

How synchronization works

Once the kSync app is configured, the selected items are automatically synchronized with the Contacts and Agenda apps, which are installed by default on an Android device.

These applications will allow you to display or hide the address books currently synchronized with Infomaniak:

Synchronization is bidirectional by default, which means that without any particular settings on your part (read below) the modifications made on your phone in these new address books and agendas will be reflected in your Infomaniak interface (Calendar and Contacts) and vice versa. You can add a contact to the address book currently synchronized with Infomaniak, same for an event on the calendar::

Once added on either side, the information is synchronized at the set interval:

Do not allow modifications on the device

It is possible to force read-only via kSync which means that the items are synchronized but cannot be modified by the device.

To do this, on the settings page of the Infomaniak account of your choice, in the Address Books CARDDAV or Calendars CALDAV tab, press the action menu ⋮ to the right of the line of your synchronized items. Check the box "Force read only":