This guide explains how to import a calendar / agenda into the Infomaniak Web app Calendar (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• Refer to this other guide if you only want to display an Infomaniak calendar as read-only on Google Agenda (web & mobile app).
• Refer to this other guide to edit events on both calendars but only on the mobile version of the Google Agenda app.

Import a calendar via a URL

It is possible to display in **Calendar** an existing calendar managed externally. It will be automatically **updated every hour** via the URL you specify.

To do this:

1. Click here to access the Infomaniak Calendar web app (online service calendar.infomaniak.com).
2. Click on ‍ in the left sidebar.
3. Click on "From a URL":
   
4. Paste the URL of the calendar to import and check I want to subscribe to this agenda:
   
5. If necessary, choose the Organization into which the calendar will be imported.
6. Click on Import the calendar.

You can also go directly through one of the Organizations you are part of:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of the organization in the displayed table.
3. Click on "From a URL":
   

Link a Google calendar by its "secret" URL

The "secret" URL of a Google calendar, which you can paste in step 3 above, is found in the settings of the Google calendar:

1. Click on the action menu ⋮ to the right of the relevant Google calendar.
2. Click on Settings and sharing:
   
3. Scroll down the page until you reach the secret iCal URL and click on the icons to view and/or copy the URL:
   
4. Paste the URL according to the procedure in step 3 of the previous chapter above.

The calendar will be visible and will regularly display any updates made, but it will not be possible to edit it directly from the Infomaniak interface; this is a "one-way synchronization" with Google.

Import events via .ics file

To access the Advanced Actions for importing, exporting, and restoring calendars:

1. Click here to access the Infomaniak Calendar web app (online service calendar.infomaniak.com).
2. Click on Advanced actions in the left sidebar.
3. Click on Import.
4. Upload the .ics file corresponding to the export performed from your previous provider:
   

You will be able to choose which existing calendar to import the events into or create a new agenda.

Export the data from the previous provider

Here are some indicative guides to export a third-party provider's calendar, which will allow you to re-import this data with Infomaniak:

• Apple Mail
• Gmail
• Outlook (section Publish > ICS link)
• Yahoo
• Proton
• Thunderbird

This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal status or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator
  • … is **external** to your Organization (limited rights):
    • **External** users are not included in the sharing of calendars and address books with the entire Organization.

Modify a user's rights/permissions

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Note, it is only possible to assign the legal responsible role if you yourself have this role within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To modify a user's role:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Modify the desired role.
5. Click on the Save button.

This guide explains how to copy or move contacts to Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Preamble

• Contacts may also be managed within groups, i.e. subfolders of your address book.

Copy or move a contact

To this end:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the action menu ⋮ to the right of a contact to choose the copy or move of the contact at the desired location with the help of an assistant:
   

You can also click and let the mouse press to the left of the line of a contact for copy or move a contact (or several contacts if you select them beforehand) to the desired left sidebar book:

Behaviour default when moving a contact form from the address book to another folder or address book is " move".

By pressing the keyboard key that usually allows you to copy files from your computer (touch ALT in principle) by slipping them from one place to another, you will be able to " copy" contacts instead of moving them.

This guide explains how to get event reminders from the Infomaniak web app Calendar (online service calendar.infomaniak.com) on a chat system like kChat or Slack.

Preamble

• This feature will allow you to be notified in the chat thread of your choice when an event is approaching.
• The webhook system is a method for one application or service to send information to another application or service in real-time, securely and authenticated.

Announce the webhook to Calendar

To add the webhook of your chat system to Calendar:

1. Click here to access the Web app Calendar (online service calendar.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Click on Integrations in the left sidebar.
4. Click the Add a webhook button:
   
    
5. Set up:
   
   1. A name to easily identify the webhook when you add reminders.
   2. The webhook URL (obtained from your chat system - examples are presented further down in the FAQ).
   3. The elements (automatically retrieved from your event and/or added manually here) and their arrangement in the message to be sent:
      • Insert %subject%‍ to include the event subject.
      • Insert %date%‍ to include the event date.
      • Insert %description%‍ to include the event description.
      • Insert %location%‍ to include the event's possible location.
6. Click on Add.

Create an event with a chat reminder

Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:

1. Click here to access the Web app Calendar (online service calendar.infomaniak.com).
2. Create a new event.
3. Click at the bottom right to display additional fields:
   
4. Add a reminder:
   
5. In the dropdown menu, select the configured webhook.
6. Confirm the changes.

You will now receive a reminder in the chat corresponding to the webhook.

Examples for obtaining a webhook

kChat

1. Click here‍ to access the kChat Web app (online service kchat.infomaniak.com) or open the kChat desktop app (desktop application for macOS / Windows / Linux).
2. Go to the Integrations section.
3. Click on Incoming Webhooks:
   
4. Click at the top right on Add.
5. Fill in the required information to create the "bot" that will post reminder messages in kChat in your chosen channel:
   
6. Save to get the webhook URL:
   
7. Create the custom notification in Calendar (read above if necessary):
   
8. Select your custom notification when adding a reminder to your event:
   

Slack
 

1. Click here to access Slack WebHooks.
2. Choose the conversation thread where your reminders will appear (e.g. @slackbot or #general):
   
3. Save to get the webhook URL.

Create other webhooks to set reminders in other channels.

Customize the reminders of a Slack reminder

You can freely use Slack's formatting options in your notifications. Example in French:

N'oubliez pas de %subject% pour le %date%.
À prendre avec le jour J : %description%.
Lieu de l'évènement : %location%

This guide details what can be searched for on the Web app Mail Infomaniak (online service mail.infomaniak.com) or other kSuite services. To search on kDrive, refer to this other guide.

Search for an email

You can perform a global search (among all directories of the Web app Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the dropdown arrow ‍ to the right of the search field at the top of your Mail:

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a mail software/client

To find out how your specific email application performs searches, consult its documentation. For example, Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server. In this case, the email client sends a search command to the server, which then searches all messages stored on the server and returns the results to the email client.

Search for a contact

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

Search for an event

You can search for calendars, events, rooms, including among their descriptions and the people associated with them:

This guide explains how to set up the synchronization of Infomaniak calendars/agendas and contacts with Mozilla Thunderbird.

Prerequisites

• Get your synchronization information provided by the synchronization assistant Infomaniak:
  • account address: https://sync.infomaniak.com
  • username: e.g. AB12345
  • application password in case of double authentication activated or ‍the one of your Infomaniak user account if you have not activated the 2FA

Synchronize calendars and address books

If you encounter any issues with the prerequisites mentioned above…

To obtain a more advanced synchronization URL:

1. Open the synchronization assistant Infomaniak
2. Click on the blue link Select a device
   
3. Choose a GNU/Linux synchronization type:
   
4. Make a note of the full synchronization URL displayed at step 4 of the assistant.

Connect to a CardDAV address book

With the latest versions of Thunderbird, synchronization of your Infomaniak calendars and address books is offered immediately after configuring your email address within the software:

Click on it; the configuration starts:

1. Enter the username and the synchronization URL (see above):
   
2. Thunderbird then asks for the password (see above):
   

Once authentication is successfully completed, the application displays your address books and you can choose which ones to synchronize.

Connect to a remote calendar

Add a new calendar in Thunderbird:

1. Choose On the network
   
2. Enter the username and the synchronization URL (see above)
   

Once authentication is successfully completed, the application displays the calendars and you can choose which ones to synchronize.

Display calendars and address books

Your events are visible by activating the calendar from the Events and Tasks menu in Thunderbird.

Your contacts are visible by activating the address book from the Window menu in Thunderbird.

Fix a configuration issue with Thunderbird (email, contacts, calendars)

This guide explains how moving from one organization to another from your Manager Infomaniak or how to withdraw yourself of an organization to which one belongs.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and this was not an invitation, an Organization was created in your name and you automatically become the legal person responsible for it.
  • Otherwise you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a legal owner/responsible may carry out changes.
• It is quite possible to have access to several Organisations from the same login identifiers, and to switch quickly from one to another.
• You can also switch between your Organisations on ksuite.infomaniak.com ; if you own my kSuite, it will always be proposed first.

Show another organization

To switch to one of the other Organisations to which you belong:

1. Click here to access the management of your products (Manager Infomaniak).
2. Click on the chevron ‍ at the top left of the Manager's interface.
3. Click on the Organization you want to access.
4. The change of organization is immediate, you are automatically switched:
   
   

Managing Organizations / Leaving an Organization

To see all the Organizations to which you belong (because you created them with your user account or because you were invited to them) and possibly delete your membership (if you are not the last user or the only legal person responsible):

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on Manage in the box My Organizations.
3. Click on the icon to the right of the name of the Organization for access to it
4. and on the next icon to leave her:
   
   
    

A user can leave any organization for himself as long as...

• ... this user does not belong to the Organization's kSuite
• ... the login address of this user is not in an Organization Mail Service
• ... this user is not the last owner of the Organization

This guide explains how to force synchronization of contacts & calendars when synchronized by kSync on Android device.

Preamble

• kSync synchronizes only contacts & calendars that are selected in the application.
• If you add thereafter calendars/agendas since Calendar or address books since Contacts, it is therefore necessary to add them to the synchronization in the kSync application.

Add a calendar / address book to synchronization

To force synchronization:

1. Open the mobile app kSync on your Android device.
2. Press Update address books / calendars.

New notebooks and calendars appear in the list.

This guide explains how to modify the kSuite offer.

Preamble

• kSuite is a bundled offer that can be upgraded at any time (increase the number of users and the size of the disk space for data storage)
• It is not possible to change to a lower rate later, or to transfer kSuite to another Organization.
• The products included in kSuite cannot be moved or canceled independently of each other.

Change the kSuite offer

To access the modification of the kSuite offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Click on Modify the offer:
   

Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.
 

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