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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Page 3/1
    20 FAQ(s) found
    Search for an email, an attachment, an event...

    This guide details what can be searched for on the Web app Mail Infomaniak (online service mail.infomaniak.com) or other kSuite services. To search on kDrive, refer to this other guide.

     

    Search for an email

    You can perform a global search (among all the directories of the Web app Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first.

    Advanced search is accessible from the dropdown arrow โ€ to the right of the search field at the top of your Mail:

    To search for the trace of an email or know its activity, you can also search in the logs of an email address.

    Email search with a mail software/client

    To find out how your specific email application performs searches, consult its documentation. For example, desktop apps (desktop applications) Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server. In this case, the email client sends a search command to the server, which then searches all messages stored on the server and returns the results to the email client.

     

    Search for a contact

    You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

     

    Search for an event

    You can search for calendars, events, rooms, including among their descriptions and the people associated with them:



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    Synchronize Contacts & Calendars Thunderbird (desktop app) via CardDAV/CalDAV

    This guide explains how to set up the synchronization of calendars/agendas and contacts Infomaniak with the desktop app Mozilla Thunderbird (desktop application on macOS / Windows / Linux).

     

     

    โš ๏ธ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.). Therefore, if you encounter a problem with third-party software, contact its publisher directly or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

     

    Prerequisites

    • Get your synchronization information provided by the synchronization assistant Infomaniak:
      • account address: https://sync.infomaniak.com
      • username: for example AB12345
      • application password in case of double authentication activated or โ€the one of your Infomaniak user account if you have not activated the 2FA

    If you encounter any issues with the prerequisites aboveโ€ฆ and to obtain a more advanced synchronization URL:

    1. Open the synchronization assistant Infomaniak
    2. Click on the blue link Select a device
    3. Choose a GNU/Linux synchronization type:
    4. Note the full synchronization URL displayed at step 4 of the assistant.

     

    Synchronize calendars and address books

    Connect to a CardDAV address book

    With the latest versions of Thunderbird, synchronization of your Infomaniak calendars and address books is offered immediately after configuring your email address within the software:

     

    Click on it; the configuration starts:

    1. Enter the username and the synchronization URL (see above):
    2. Thunderbird then asks for the password (see above):

    Once authentication is successfully completed, the application displays the address books and you can choose which ones to synchronize.

     

    Connect to a remote calendar

    Add a new calendar in Thunderbird:

    1. Choose On the network
    2. Enter the username and the synchronization URL (see above)

    Once authentication is successfully completed, the application displays the calendars and you can choose which ones to synchronize.

     

    Display calendars and address books

    Your events are visible by activating the calendar from the Events and Tasks menu in Thunderbird.

    Your contacts are visible by activating the address book from the Window menu in Thunderbird.

     

    Refer to this other guide if you need to fix a configuration issue with Thunderbird (email, contacts, calendars)โ€ฆ



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    Force kSync contacts & calendars synchronization

    This guide explains how to force a synchronization of contacts & calendars Infomaniak when they are synchronized by the kSync app on an Android device.

     

    Preamble

    • The kSync app only synchronizes contacts & calendars that are selected in the application.
    • If you subsequently add calendars/agendas from Calendar or address books from Contacts, it is therefore necessary to add them to the synchronization in the kSync application.

     

    Add an agenda / address book to the synchronization

    To force synchronization:

    1. Open the mobile app kSync on your Android device.
    2. Press Refresh address books / agendas.

    The new address books and agendas appear in the list.



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    Modify an existing kSuite offer

    This guide explains how to modify the kSuite offer.

     

    Preamble

    • kSuite is a bundled offer that can be modified to a higher offer at any time (increase the number of users and the size of the disk space for data storage)
    • It is not possible to subsequently change to a lower rate, nor to transfer kSuite to another Organization.
    • The products included in kSuite cannot be moved or terminated independently of each other.
    • To help you identify the kSuite offer best suited to your needs, refer to this other guide.

     

    Modify the kSuite offer

    To access the modification of the kSuite offer:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click on the action menu โ‹ฎ to the right of the kSuite name.
    3. Click on Modify the offer:


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    Modify an existing Starter (Basic Mail Service) offer

    This guide explains how to convert a free Mail Starter offer to a more comprehensive and enhanced offer, for example, free or paid my kSuite.

     

    Preamble

    • By purchasing a domain name from Infomaniak, you get 1 free email address and a basic 10 Mo Web space: this is the Starter offer.
    • In a few clicks, it is possible to upgrade these offers to unlock the limits and benefit from an enriched experience.
    • To help you identify the Mail offer best suited to your needs, refer to this other guide.

     

    Modify the Starter offer - Free Mail service

    To upgrade the Starter offer:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click on the action menu โ‹ฎ located to the right of the item concerned.
    3. Click on Modify the offer:

      sign
       
    4. Adjust if necessary the number of email addresses to add to the Mail service using the order assistant that will allow you to complete the offer change until the end.


    Updated 06.11.2025 Link to this FAQ:
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    Link a domain name to my kSuite

    This guide explains how to link a domain name to the offer kSuite Infomaniak.

     

    Manage the kSuite domain

    To get started:

    1. Click here to access the management of your kSuite on the Infomaniak Manager (need help?).
    2. If a domain is already linked, you can manage it by clicking on the action menu โ‹ฎ to the right of the kSuite name, then Manage domains:
    3. If no domain is linked yet, you can add 1 by clicking on the button:
    4. Click the button to add a domain:
    5. Choose the domain to attach from those in your Organization (still available, i.e., not attached to any service) or enter an external domain name:
      • Depending on the situation of your domain (also refer to the information below), you will need to perform some manipulations beforehandโ€ฆ
      • โ€ฆ or even purchase a domain if necessary:

     

    If the domain name isโ€ฆ

     

    โ€ฆ with Infomaniak, same Organization

    If your domain name is registered with Infomaniak and is in the same user account or Organization as the email, then there is nothing to do.

    Simply add it to your kSuite:

    The domain will be added and visible on the dashboard:

    • Refer to this other guide to verify and correct any potential configuration errors.

     

    โ€ฆ with Infomaniak, same Organization and already linked to a Mail Service or kDrive

    No problem, you can convert your existing products to kSuite.

     

    โ€ฆ with Infomaniak, different Organization

    If your domain name is registered with Infomaniak but in a different user account or Organization, then:

    • Edit its DNS zone by specifying Infomaniak's MX (+ SPF & DKIM).
      • Any DNS addition/modification can take up to 48 hours to propagate.

    OR

    • Move it within the same Organization.

    Generally, a message will alert you to this situation:

    โ€ฆ and the technical information to be reported where the domain is located will be proposed:

     

    ... with Infomaniak using external DNS

    If your domain name includes DNS that are not Infomaniak's, then:

    • Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
      • Any DNS addition/modification can take up to 48 hours to propagate.

    OR

    • Change the current DNS and select the use of Infomaniak DNS.
      • Any DNS addition/modification can take up to 48 hours to propagate.
    • Refer to this other guide to verify and correct any potential configuration errors.

    This will be indicated to you (see the images above).

     

    ... elsewhere with external DNS

    If your domain name is registered with another registrar and includes DNS that are not Infomaniak's, then:

    • Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's MX (+ SPF & DKIM).
      • Any DNS addition/modification can take up to 48 hours to propagate.

    OR

    • Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying Infomaniak's (this implies having a DNS zone with Infomaniak.
      • Any DNS addition/modification can take up to 48 hours to propagate.
    • This DNS zone with Infomaniak will be configured correctly, but refer to this other guide to verify and correct any configuration errors.

    This will be indicated to you (see the images above).

     

    ... elsewhere but you are bringing it back

    If your domain name is registered with another registrar and you wish to bring it to the same place as your Infomaniak email, then:

    • Transfer the domain name to Infomaniak (it will be configured correctly, but refer to this other guide to verify and correct any configuration errors).

    Otherwise, consider ordering a new domain name if necessary.



    Updated 14.11.2025 Link to this FAQ:
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    Mail server list (for email import)

    This guide provides the most common IMAP server addresses. These can be used to perform the copy of the content of your old email addresses to your Infomaniak email address.

     

    If necessary, do not hesitate to contact your previous email provider to ask for the mail server to specify.

     

    IMAP server addresses

    ProviderIMAP Hostname / Server
    1&1 (IONOS)imap.1and1.fr
    9 Businessimap.9business.fr
    9 Telecomimap.neuf.fr
    Aliceimap.aliceadsl.fr
    Altern.orgimap.altern.org
    AOLimap.fr.aol.com
    Bouygues Telecomimap4.bbox.fr
    Caramail (GMX)imap.gmx.com
    Cegetelimap.cegetel.net
    Club Internetimap.club-internet.fr
    Freeimap.free.fr
    Freesurfimap.freesurf.fr
    Gawabimap.gawab.com
    Gmail (Google)imap.gmail.com
    GMXimap.gmx.com (.net, .chโ€ฆ)
    La Posteimap.laposte.net
    NetCourriermail.netcourrier.com
    Noosimap.noos.fr
    Numericableimap.numericable.fr
    o2switchqqch.o2switch.net
    (see the welcome email from o2switch to obtain the exact server)
    Online.netimap.online.net
    Orangeimap.orange.fr
    OVHssl0.ovh.net
    Proton Mailcopying to Infomaniak does not seem/ no longer possible
    Skynet (Belgacom)imap.skynet.be
    Tele2imap.tele2.com
    Telenetimap.telenet.be
    Videotronimap.videotron.ca
    Voila.frimap.voila.fr
    Yahooimap.mail.yahoo.com
    Hotmail (Microsoft)imap-mail.outlook.com


    Updated 30.10.2025 Link to this FAQ:
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    Understanding the use of AI at Infomaniak

    This guide covers Infomaniak products that integrate the use of artificial intelligence (AI), including kSuite, kChat, kDrive, Mail, Site Creator and notably through Euria.

     

    Preamble

    • The use of AI at Infomaniak is based on a transparent and ethical approach.
    • Each service integrating AI follows strict principles to ensure reliable and respectful use:
      • the protection of information is guaranteed by complete data processing within infrastructures located exclusively in Switzerland, thus ensuring full control over digital sovereignty,
      • the results generated are never used to train models or for advertising purposes,
      • and AI is not intended to replace humans, but to assist them.

     

    kChat

    The AI integrated into kChat helps save time in exchanges: it can rephrase sentences, generate quick responses, correct spelling, or adjust the tone of a message. The user retains full control over the suggestions, which are local to each session only.

     

    Mail Infomaniak

    In the Mail application, Euria assists in writing emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different registers. Nothing is sent automatically, and the user can modify the texts at any time.

     

    Site Creator

    An AI-based writing assistant allows Site Creator to quickly generate content tailored to different types of web pages. This service is useful for people launching a site and looking to produce clear, optimized, and relevant texts.

     

    kDrive

    On kDrive, artificial intelligence is used at two complementary levels to simplify document management.

    Euria allows interaction with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.

     

    AI on demand with AI Tools

    Infomaniak provides a platform that allows easy integration of open-source models into custom projects. It is possible to leverage text analysis, content generation, translation, or other AI uses via on-demand calls. These services enable developers to benefit from high-performance AI without relying on closed or proprietary solutions.

     

    Responsibilities of the parties

    Data provided to the AI

    • The AI of Infomaniak is currently based by default on these models.
      • Among them, Mistral, Whisper, DeepSeek, Llama, graniteโ€ฆ
    • By using a writing assistant, the messages and requests addressed to the AI are exclusively processed in Switzerland by Infomaniak's infrastructure.
    • No data is processed or shared with a third party.

    Data provided by the AI

    • The language model generates text based on the data it has assimilated during its training, devoid of consciousness, intentions, or moral responsibilities.
    • It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an infallible source of information.
    • They must exercise their critical judgment and verify the information provided by the assistant from reliable sources when necessary.
      • For example, if a person uses the model for crucial tasks such as medical, legal, or financial advice, they must take additional precautions to confirm the information coming from the model.
    • In case of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.


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    Manage kSuite users

    This guide covers kSuite and user management, as well as the different types of access.

     

    Preamble

    • Each kSuite offer includes 1 first user proposed at the time of subscription:
      • offer Standard presented with 1 free user for life and additional paid users with reduced management; storage space (excluding mail volume since it is unlimited) is 15 GB per user
      • offer Business presented with 1 paid user, with a storage space of 3 TB (3000 GB; excluding mail volume since it is unlimited) per user
      • offer Enterprise presented with 1 paid user, with a storage space of 6 TB (6000 GB; excluding mail volume since it is unlimited) per user
    • You can include up to 300 users per kSuite.
    • Each user is entitled to their email address on the domain name around which your kSuite revolves, without any limit on mail storage volume. The email address quota will depend on the offer and the number of users:
      • Standard: 1 user = 2 email addresses (2 = 4, etc.)
      • Business: 1 user = 5 email addresses (2 = 10, etc.)
      • Enterprise: 1 user = 10 email addresses (2 = 20, etc.)
    • You can assign a kSuite email address to a user who is not part of kSuite.
    • To obtain more email addresses, you must modify the offer to increase the number of users. Example:
      • You order a Business kSuite with 5 users, you benefit from a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any use - the creation of an email address within the kSuite Mail Service is identical to that of a Mail Service outside kSuite).

     

    Add a user to kSuite

    Prerequisites

    • The quota of users that can be added to kSuite must be sufficient; adjust the kSuite offer if necessary.

    Then:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click on the action menu โ‹ฎ in the Users section.
    3. Click on Add a user:

    2 possibilities are offered:

    a. Add a user who has no connection with the Organization on which kSuite is located

    b. Add a user who is already part of the Organization on which kSuite is located

    In both cases follow the assistant by carefully reading the instructions.

     

    kChat and kDrive examples

    Refer to this other guide to add an external user to the Organization so that they can use kChat and kDrive without visibility of the products themselves in the Manager directly.

    Refer to this other guide for examples of adding a user to kDrive / kSuite.

    It is not possible to add a user so that they only access kDrive or kChat separately. In this case, you should rather use, for example, the sharing functions so that third parties can join kDrive temporarily.



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    Customize the display of the Web App Calendar Infomaniak

    This guide explains how to change the color of events related to your calendars/agendas in the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

    You can also globally customize the period displayed in these.

     

    Set certain default settings

    To do this:

    1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
    2. Click on the Settings icon โ€โ€ at the top right.
    3. Click on Customization.
    4. Refer to this other guide regarding the default calendar element.
    5. Settings such as the default event duration or the working hours to display on the calendar will notably help improve the use of the appointment scheduling assistant:

     

    Set the color of a calendar/agenda

    To do this:

    1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
    2. Click on the action menu โ‹ฎ to the right of the calendar in question.
    3. Click on Edit:
    4. The color choice will apply to these locations:

     

    Set the color of an event

    To do this:

    1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
    2. Create an event and choose its color:
    3. The individual color choice will apply to these locations:

    If the event is already created:

    1. Click on the event, then on the pencil icon โœŽ to edit the details and notably its color:

     

    Customize the displayed period

    To do this:

    1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
    2. Choose to display the agenda by: Day, Week, Month, Year, or in Schedule view


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    Use Euria on kDrive

    This guide allows you to quickly discover the essential functions of Euria, the artificial intelligence at your disposal within kSuite, particularly performant with the Web app kDrive Infomaniak (online service ksuite.infomaniak.com/kdrive).

     

    โš  Available with:

    kSuiteFree
     Standard
     Business
     Enterprise
     my kSuite
     my kSuite+
    kDriveSolo
     Team
     Pro

     

    Use AI for your files on kDrive

    Prerequisites

    • Be Administrator or Legal Representative within the Organization that manages the kDrive.
    • To activate Euria for all users of your relevant kDrive, follow the assistant that opens when connecting to kDrive.
    • Read and understand this other guide about the model used and the responsibilities of each.
    • You can also activate (or deactivate) Euria by going to the unified settings:
    • It is then necessary to accept (or revoke) the content search features on documents:

     

    To access Euria on kDrive:

    1. Click here to access the Web app kDrive Infomaniak (online service ksuite.infomaniak.com/kdrive).
    2. Open a PDF document (Euria is also available with other text/code file types: .md, .txt, .json, .php, etc.) or right-click on the file in question:
    3. Euria will open in a right sidebar; if you close it, Euria remains accessible via the round icon located at the top right:

     

    How can Euria help?

    Euria helps you to effectively use the document you have opened (and only that one); it can notably:

    • answer your questions about its content (details, statistics, changes)
    • summarize the key points (or even simplify and even more if you specify โ€œfor a 10-year-old childโ€โ€ฆ)
    • translate it
    • provide metadata (size, creation or modification date)
    • explain the terms or acronyms that appear in it

    For example, if the document is a long company report on the past year, you can ask for the current size of the Development department, what the top-priority projects are, or the last date the document was modifiedโ€ฆ

     

    Create an event for your agenda

    With a document mentioning an appointment (medical, for example), you can ask Euria to create a piece of code that, once copied and pasted into an appropriate file, will allow you to add an event to your calendar. Example of phrasing: โ€œCreate an ics format event taking the details of this appointmentโ€.

    Euria can also extract events from a more complex document:

    Euria will explain what it has done (a VCALENDAR code) and what you will need to do (create a new file with the .ics extension containing the code it has generated, and open it on your computer to import it into your usual agenda app or import it into your kSuite calendar):

    Create a family tree of characters

    With a book stored on your kDrive, you can ask Euria to create a precise and complete family tree to show the relationships between all the characters. You will thus obtain a list of names/first names with their relationships.

    But you can take the experience further by then asking for a โ€œMermaidโ€ diagram based on this list. You will just need to copy and paste the code proposed by Euria into a tool like mermaid.live:

    Analyze a survey, write a blog article

    From a survey/report-type document, you can ask Euria to write a new article in the tone you want and addressed to the desired target. Example: โ€œFrom all this, write a blog article with a catchy title and a text of max 400 words, for a target audience of women aged 30 to 40โ€.

    But you can also ask it to find โ€œwhat are the biases of this surveyโ€ or โ€œwhich elements would deserve to be deepened or verifiedโ€. Euria can thus help you to adopt a critical stance towards a survey or a report, by pointing out potential gaps, exaggerations or biases.

    It can also rephrase the conclusions of the survey for different audiences (professionals, teenagers, curious readersโ€ฆ), suggest alternative angles for a derived article, or even generate titles, introductions or summaries according to the desired level of complexity.

    The goal is to extract as much editorial value as possible from the same source content, by diversifying the forms, tones and viewpoints.



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    Restore Web App Contacts from Infomaniak

    This guide explains how to restore accidentally deleted contacts on the address books of the Web app Contacts Infomaniak (online service ksuite.infomaniak.com/contacts).

     

    Backup retention period

    Once a full backup of your address book has been made, Infomaniak makes it available to you for a certain number of days depending on your offer.

    โš  Retention period in days:

    kSuiteFree0
     Standard30
     Business30
     Enterprise30
     my kSuite0
     my kSuite+30
    Mail ServiceStarter 1 max. address0
     Premium 5 min. addresses30

    By upgrading a free offer, it will be possible to recover the backup for up to 30 days.

     

    Contact restoration

    It is possible to recover deleted contacts from the last 24 hours, 48 hours, 7 days or 30 days:

    1. Click here to access the Web app Contacts Infomaniak (online service ksuite.infomaniak.com/contacts).
    2. Click on the chevron โ€ to expand the Advanced Actions section.
    3. Click on Restore.
    4. Select the address book to restore.
    5. Select the version from yesterday, 48 hours or 7 and 30 days ago.
    6. Select the destination (in the original location or in another address book if available).
    7. Start the restoration using the button at the bottom of the page that activates if contacts can be restored: 


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    Copy Gmail email content to Infomaniak

    This guide explains how to transfer to Infomaniak a Gmail email address hosted by Google. Refer to this other guide if you are looking for information on importing custom domain addresses.

     

     

    Make your life easier! If needed, local partners vetted by Infomaniak can handle these procedures. Launch a free call for tenders. They take care of everything, freeing you from the technical details.

     

    Prerequisites Infomaniak

    • Have a Mail Service on your Infomaniak Manager.
    • Have a quota of available addresses or adjust it in advance if necessary.

     

    Transfer emails from Gmail to Infomaniak

     

    a. Recreate the email address(es) on Infomaniak

    If you have many (10+) email addresses to create, follow this procedure for bulk creation.

    Access the Infomaniak Mail Service and create the email addresses:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned.
    3. Click the blue button Create an email address in the top right corner.
    4. Enter the address (what comes before the at sign @) for example contact or michelle.
    5. Click the blue Continue button.
    6. Select I will consult the email address alone.
    7. Click the blue Continue button.
    8. Enter a password.
    9. Click the blue Continue button.
    10. Click the blue Finish button.
    11. Restart at point 3 above to recreate all email addresses identically.

     

    b. Import Gmail mail content to Infomaniak

    Access the Infomaniak Mail Service and import your emails:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned.
    3. Click on the chevron in the right part of the blue Create an email address button.
    4. Click on Import emails (direct link).
    5. Click on Import my emails into a single email address.
    6. Enter the existing email address at Google.
      • By specifying that your previous address is a @gmail.com address, the assistant will offer to connect to your Gmail account.
    7. Click on the "Sign in with Google" button that has appeared.
      • Make sure you are logging into the Gmail account related to the email copy.
    8. Confirm that you authorize the Infomaniak tool to connect to your account (automatic procedure).
    9. Once the popup is validated, you will be able to choose which Infomaniak address to import your Gmail emails to (if necessary, refer to this other guide from point 7).

     

    Labels and data volume

    The storage space displayed on Infomaniak may not match the one indicated in Gmail, notably due to the different management of labels/tags.

    Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as during an email retrieval with an IMAP email software/client like Thunderbird):

    Therefore, an email labeled in multiple Gmail folders may be counted multiple times during the migration, which explains why an account showing, for example, 6 GB in Gmail can occupy 18 GB once transferred to the Infomaniak servers.

    Be patient when importing a large volume of emails; Gmail and Microsoft imports are deliberately slowed down (example: 1 GB/day bandwidth for Google) to avoid rejections from their side.

     

    Adjust application settings

    As soon as you take the necessary steps for the domain name associated with your email to work with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

     

    To finish

    • Ensure that the email is properly secured
    • Copy the content of other Mail providers


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    Share an address book from the Infomaniak Web Contacts app

    This guide explains how to share contacts with other users from address books in the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

     

    Share an address book

    To share contacts:

    1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
    2. Click on the action menu โ‹ฎ to the right of an address book.
    3. Click on Share:
    4. If sharing is already in progress and you want to start another one, click on Share at the top, otherwise click on the Share button below:
    5. Enter the email address of the Mail account of the user who will access the address book.
      • If the user does not yet have a Mail account, they can create one for free.
    6. Specify the user rights for this address book (Admin, Read only, Read and write)

    The contacts created or moved/copied to this address book will be visible to all users with access to the share.



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    Manage kSuite storage

    This guide details how the storage of data from your various kSuite products works.

     

    Preamble

    • The space used for data storage is:
      • shared among the different users of your kSuite,
      • and shared with certain products that make it up (kDrive and kChat for example).
    • The total amount of storage space available depends on your subscription and the number of users chosen:
      • It corresponds to the maximum amount of storage space that can be used by all of your users.
      • There is no quota per user.
    • Data from the Mail Service is not counted in the kSuite storage.

     

    Increase or decrease kSuite storage space

    Do you need more space to store your kSuite data?

    • Modify the offer and add users or switch to a higher offer including more users.
    • The more users included in your offer, the more storage space will increase.

    You can also recover storage space by permanently deleting files from kDrive or kChat.

    It is not possible to:

    • reduce the storage space,
    • go below a certain number of kSuite users depending on the available and already used storage.


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    Modify an existing my kSuite offer

    This guide explains how to upgrade your my kSuite offer and switch to a paid offer my kSuite+ to for example increase its maximum storage size. You will keep the email address created when you subscribed to the free offer.

     

    Preamble

    • To help you identify the most suitable my kSuite / kSuite offer for your needs, refer to this other guide.
    • Refer to this other guide regarding the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

     

    Upgrade to my kSuite+

    To access your current my kSuite offer and upgrade to a higher plan:

    1. Click here to access the Manager for your my kSuite offer.
    2. Click on the chevron โ€ to the right of Manage.
    3. Choose Modify my offer to convert the free offer to a paid and more comprehensive one:

     

    Order a new kDrive

    There is no limit to the number of kDrive (paid) you can add to your Infomaniak account. Order a new kDrive if necessary.



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    Use Euria on kChat (summarize a discussion)

    This guide allows you to quickly discover the essential functions of Euria, the artificial intelligence at your disposal within kSuite, particularly powerful for summarizing discussions on the kChat app.

     

    Preamble

    • Euria can help you perform all kinds of calculations, translations, provide information on various subjects, and answer your questions.
    • Be aware of this other guide regarding the model used and the responsibilities of each party.
    • As soon as a new user is added, they receive a welcome message from Euria.
    • Be aware of this other guide regarding the possibilities of discussing with the AI in kChat.

     

    Automatically summarize a kChat message

    To get the summary of a kChat message:

    1. Hover over the message and select the Euria actions icon in the top right.
    2. Click on Summarize the discussion thread:
      โ€
    3. Get the summary, generated by AI and sent by kChat Bot in the right sidebar:


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    Restore deleted events in the Infomaniak Web Calendar app

    This guide explains how to retrieve events, tasks, unavailability, and time slots that have been accidentally deleted in one of your calendars/agendas in the Web app Calendar by Infomaniak (online service ksuite.infomaniak.com/calendar for managing your events and appointments).

     

    Backup retention period

    Once a full backup of your calendar has been made, Infomaniak makes it available to you for a certain number of days depending on your offer.

    โš  Available with:

    kSuiteFree*
     Standard30
     Business30
     Enterprise30
     my kSuite*
     my kSuite+30
    Mail ServiceStarter 1 max. address*
     Premium 5 min. addresses30

    * By upgrading a free offer, it will be possible to retrieve the backup for up to 30 days.

     

    Calendar/agenda restoration

    Restoration points are performed every day. If events can be restored, then you can go back to the point 24 hours, 48 hours, 7 days, and 30 days ago:

    1. Click here to access the Web app Calendar by Infomaniak (online service ksuite.infomaniak.com/calendar).
    2. Click on Advanced actions from the left sidebar.
    3. Select Restore.
    4. Choose the calendar to restore.
    5. Choose the desired version (1/2/7/30 days).
    6. Start the restoration using the button at the bottom of the page that activates if events can be restored:


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    Synchronize tasks with kSync

    This guide explains how to synchronize tasks with kSync, the Infomaniak mobile app used to link your calendars & contacts stored at Infomaniak with the data on your Android devices.

     

    Prerequisites

    • Install and download the free application jtx Board.

     

    Synchronize tasks

    To synchronize data between the tasks of Infomaniak Calendar and your Android devices, jtx Board will, using kSync, synchronize the tasks based on one or more Infomaniak calendars at regular intervals.

    1. Here is a task present on Infomaniak:
    2. After synchronization, it appears on jtx Board:
    3. Example of task validation when it is executed, then adding a second task from the application:
    4. Result on Infomaniak:

    To go further, it may be necessary to purchase the Pro version of the jtx Board application.

     

    Recommended settings

    It is recommended to improve the readability of your tasks in the application by disabling these 2 parameters in the settings of the jtx Board application...

    ... then remove "local" from the list of locations to keep only the possibility of saving in your synchronized account(s).



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    Export a calendar from the Infomaniak Web Calendar app

    This guide explains how to save and export a calendar / agenda from the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments) in .ics format.

     

    Export a calendar

    To export the agenda in .ics format:

    1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
    2. Click on Advanced actions in the left sidebar.
    3. Click on Export in the left sidebar.
    4. Check the calendar(s) to export.
    5. Click on Export:
    6. Save the file to your computer.

     

    Refer to this other guide if you are looking for information about importing events on the Infomaniak calendar.



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