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Restore Web App Contacts from Infomaniak
This guide explains how to restore accidentally deleted contacts on the address books of the Web app Contacts Infomaniak (online service ksuite.infomaniak.com/contacts).
Backup retention period
Once a full backup of your address book has been made, Infomaniak makes it available to you for a certain number of days depending on your offer.
⚠ Retention period in days:
| kSuite | Free | 0 |
| Standard | 30 | |
| Business | 30 | |
| Enterprise | 30 | |
| my kSuite | 0 | |
| my kSuite+ | 30 | |
| Mail Service | Starter 1 max. address | 0 |
| Premium 5 min. addresses | 30 |
By upgrading a free offer, it will be possible to recover the backup for up to 30 days.
Contact restoration
It is possible to recover deleted contacts from the last 24 hours, 48 hours, 7 days or 30 days:
- Click here to access the Web app Contacts Infomaniak (online service ksuite.infomaniak.com/contacts).
- Click on the chevron to expand the Advanced Actions section.
- Click on Restore.
- Select the address book to restore.
- Select the version from yesterday, 48 hours or 7 and 30 days ago.
- Select the destination (in the original location or in another address book if available).
- Start the restoration using the button at the bottom of the page that activates if contacts can be restored:
Link to this FAQ: