This guide details the possibility of grouping contacts within Infomaniak address books of the Infomaniak Contacts web app (online service contacts.infomaniak.com).

Introduction

• Creating a contact group makes them easier to reach.
• This also makes it easier to send emails to a specific type of contact.

Create the group

To manage contact groups:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Add a group:
   
4. Enter the group name.
5. Click the blue button to validate (and thus automatically create the “folder” with the name of the group chosen, as well as a second “folder” mandatory that will group all contacts that will not be classified in your new group):
   
6. Drag or create contacts inside that need to be associated with this new group:
   
7. The display of all contacts shows which address book they belong to, but not which group specifically; however, when editing a contact, you can manage the address books and groups:
   
   • To modify a contact's membership in an address book or group, simply check/uncheck the corresponding boxes; the effect is immediate.

Group send

To send an email to the entire group:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Compose a new message.
3. Type the beginning of the notebook's name to make it appear and select it:
   

You can also click on the "A" to the left of the recipient address field to access your address book and its subfolders (contact groups):

Of course, it is possible to use the contacts currently in your address book to send them an individual or group message by typing the first few letters of their names.

You can share an entire address book with other users (users that you will have invited and selected obviously)

but not just a specific group:

This guide explains how to import a calendar / agenda into the Infomaniak Web app Calendar (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• Refer to this other guide if you only want to display an Infomaniak calendar as read-only on Google Agenda (web & mobile app).
• Refer to this other guide to edit events on both calendars but only on the mobile version of the Google Agenda app.

Import a calendar via a URL

It is possible to display in **Calendar** an existing calendar managed externally. It will be automatically **updated every hour** via the URL you specify.

To do this:

1. Click here to access the Infomaniak Calendar web app (online service calendar.infomaniak.com).
2. Click on ‍ in the left sidebar.
3. Click on "From a URL":
   
4. Paste the URL of the calendar to import and check I want to subscribe to this agenda:
   
5. If necessary, choose the Organization into which the calendar will be imported.
6. Click on Import the calendar.

You can also go directly through one of the Organizations you are part of:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of the organization in the displayed table.
3. Click on "From a URL":
   

Link a Google calendar by its "secret" URL

The "secret" URL of a Google calendar, which you can paste in step 3 above, is found in the settings of the Google calendar:

1. Click on the action menu ⋮ to the right of the relevant Google calendar.
2. Click on Settings and sharing:
   
3. Scroll down the page until you reach the secret iCal URL and click on the icons to view and/or copy the URL:
   
4. Paste the URL according to the procedure in step 3 of the previous chapter above.

The calendar will be visible and will regularly display any updates made, but it will not be possible to edit it directly from the Infomaniak interface; this is a "one-way synchronization" with Google.

Import events via .ics file

To access Advanced Actions for importing, exporting, and restoring calendars:

1. Click here to access the Infomaniak Calendar web app (online service calendar.infomaniak.com).
2. Click on Advanced actions in the left sidebar.
3. Click on Import.
4. Upload the .ics file corresponding to the export performed from your previous provider:
   

You will be able to choose which existing calendar to import the events into or create a new agenda.

Export the data from the previous provider

Here are some indicative guides to export a third-party provider's calendar, which will allow you to re-import this data with Infomaniak:

• Apple Mail
• Gmail
• Outlook (section Publish > ICS link)
• Yahoo
• Proton
• Thunderbird

This guide explains how to copy or move contacts to address books in the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

Preamble

• Contacts can also be managed within groups, that is, subfolders of your address book.

Copy or move a contact

To do this:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Click on the action menu ⋮ to the right of a contact to choose to copy or move the contact to the desired location using a wizard:
   

You can also click and hold the left mouse button all the way to the left of a contact's line to copy or move a contact (or multiple contacts if you select them in advance) to the desired address book in the left sidebar:

The default behavior when moving a contact card from an address book to another folder or address book is "move".

By pressing the keyboard key that usually allows you to copy files from your computer (the ALT key in principle) while dragging them from one location to another, you can "copy" contacts instead of moving them.

This guide explains how to get event reminders from the Infomaniak web app Calendar (online service calendar.infomaniak.com) on a chat system like kChat or Slack.

Preamble

• This feature will allow you to be notified in the chat thread of your choice when an event is approaching.
• The webhook system is a method for one application or service to send information to another application or service in real-time, securely and authenticated.

Announce the webhook to Calendar

To add the webhook of your chat system to Calendar:

1. Click here to access the Web app Calendar (online service calendar.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Click on Integrations in the left sidebar.
4. Click the Add a webhook button:
   
    
5. Set up:
   
   1. A name to easily identify the webhook when you add reminders.
   2. The webhook URL (obtained from your chat system - examples are presented further down in the FAQ).
   3. The elements (automatically retrieved from your event and/or added manually here) and their arrangement in the message to be sent:
      • Insert %subject%‍ to include the event subject.
      • Insert %date%‍ to include the event date.
      • Insert %description%‍ to include the event description.
      • Insert %location%‍ to include the event's possible location.
6. Click on Add.

Create an event with a chat reminder

Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:

1. Click here to access the Web app Calendar (online service calendar.infomaniak.com).
2. Create a new event.
3. Click at the bottom right to display additional fields:
   
4. Add a reminder:
   
5. In the dropdown menu, select the configured webhook.
6. Confirm the changes.

You will now receive a reminder in the chat corresponding to the webhook.

Examples for obtaining a webhook

kChat

1. Click here‍ to access the kChat Web app (online service kchat.infomaniak.com) or open the kChat desktop app (desktop application for macOS / Windows / Linux).
2. Go to the Integrations section.
3. Click on Incoming Webhooks:
   
4. Click at the top right on Add.
5. Fill in the required information to create the "bot" that will post reminder messages in kChat in your chosen channel:
   
6. Save to get the webhook URL:
   
7. Create the custom notification in Calendar (read above if necessary):
   
8. Select your custom notification when adding a reminder to your event:
   

Slack
 

1. Click here to access Slack WebHooks.
2. Choose the conversation thread where your reminders will appear (e.g. @slackbot or #general):
   
3. Save to get the webhook URL.

Create other webhooks to set reminders in other channels.

Customize the reminders of a Slack reminder

You can freely use Slack's formatting options in your notifications. Example in French:

N'oubliez pas de %subject% pour le %date%.
À prendre avec le jour J : %description%.
Lieu de l'évènement : %location%

This guide explains how to switch from one Organization to another from your Manager Infomaniak or how to remove yourself from an Organization you belong to.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a owner/legal representative can make changes.
• It is quite possible to access several Organizations with the same login credentials, and to switch quickly from one to the other.
• You can also switch between your Organizations on ksuite.infomaniak.com; if you have my kSuite, it will always be offered first.

Display another Organization

To switch to one of the other Organizations you belong to:

1. Click here to access your product management (Manager Infomaniak).
2. Click on the dropdown arrow ‍ at the top left of the Manager interface.
3. Click on the Organization you want to access.
4. The organization change is immediate, you are automatically switched:
   
   

Manage Organizations / Leave an Organization

To view all the Organizations you belong to (because you created them with your user account or because you were invited) and possibly remove your membership (if you are not the last user or the sole legal responsible):

1. Click here (or on the badge with your initials/avatar in the top right of the Manager Infomaniak) to "Manage my profile":
   
   
    
2. Click on Manage in the My Organizations box.
3. Click on the icon all the way to the right of the Organization name to access it
4. and on the icon next to it to leave:
   
   
    

A user can leave any Organization as long as…

• … this user is not part of the Organization's kSuite
• … this user's login address is not in an Organization Mail Service
• … this user is not the last owner of the Organization

This guide details what can be searched for on the Web app Mail Infomaniak (online service mail.infomaniak.com) or other kSuite services. To search on kDrive, refer to this other guide.

Search for an email

You can perform a global search (among all the directories of the Web app Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the dropdown arrow ‍ to the right of the search field at the top of your Mail:

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a mail software/client

To find out how your specific email application performs searches, consult its documentation. For example, desktop apps (desktop applications) Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server. In this case, the email client sends a search command to the server, which then searches all messages stored on the server and returns the results to the email client.

Search for a contact

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

Search for an event

You can search for calendars, events, rooms, including among their descriptions and the people associated with them:

This guide explains how to set up the synchronization of calendars/agendas and contacts Infomaniak with the desktop app Mozilla Thunderbird (desktop application on macOS / Windows / Linux).

Prerequisites

• Get your synchronization information provided by the synchronization assistant Infomaniak:
  • account address: https://sync.infomaniak.com
  • username: for example AB12345
  • application password in case of double authentication activated or ‍the one of your Infomaniak user account if you have not activated the 2FA

If you encounter any issues with the prerequisites above… and to obtain a more advanced synchronization URL:

1. Open the synchronization assistant Infomaniak
2. Click on the blue link Select a device
   
3. Choose a GNU/Linux synchronization type:
   
4. Note the full synchronization URL displayed at step 4 of the assistant.

Synchronize calendars and address books

Connect to a CardDAV address book

With the latest versions of Thunderbird, synchronization of your Infomaniak calendars and address books is offered immediately after configuring your email address within the software:

Click on it; the configuration starts:

1. Enter the username and the synchronization URL (see above):
   
2. Thunderbird then asks for the password (see above):
   

Once authentication is successfully completed, the application displays the address books and you can choose which ones to synchronize.

Connect to a remote calendar

Add a new calendar in Thunderbird:

1. Choose On the network
   
2. Enter the username and the synchronization URL (see above)
   

Once authentication is successfully completed, the application displays the calendars and you can choose which ones to synchronize.

Display calendars and address books

Your events are visible by activating the calendar from the Events and Tasks menu in Thunderbird.

Your contacts are visible by activating the address book from the Window menu in Thunderbird.

Refer to this other guide if you need to fix a configuration issue with Thunderbird (email, contacts, calendars)…

This guide explains how to force a synchronization of contacts & calendars when they are synchronized by the app kSync on an Android device.

Introduction

• The kSync app only synchronizes contacts & calendars that are selected in the application.
• If you subsequently add calendars/agendas from Calendar or address books from Contacts, it is therefore necessary to add them to the synchronization in the kSync application.

Add a calendar / address book to synchronization

To force synchronization:

1. Open the mobile app kSync on your Android device.
2. Tap on Refresh address books / calendars.

The new address books and calendars appear in the list.

This guide explains how to modify the kSuite offer.

Preamble

• kSuite is a bundled offer that can be upgraded at any time (increase the number of users and the size of the disk space for data storage)
• It is not possible to change to a lower rate later, or to transfer kSuite to another Organization.
• The products included in kSuite cannot be moved or canceled independently of each other.
• To help you identify the most suitable kSuite offer for your needs, refer to this other guide.

Change the kSuite offer

To access the modification of the kSuite offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Click on Modify the offer:
   

This guide explains how to link a domain name to the offer kSuite Infomaniak.

If the domain name is…

… at Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

... at Infomaniak, same Organization and already linked to a Mail Service or kDrive

No problem, you can transform your existing products into kSuite.

… at Infomaniak, different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the MX of Infomaniak (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… at Infomaniak with external DNS

If your domain name has DNS settings that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

... elsewhere with external DNS

If your domain name is registered with another registrar and has DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant service provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

... elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).