This guide explains how to link a domain name to the offer kSuite Infomaniak.

If the domain name is…

… at Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

... at Infomaniak, same Organization and already linked to a Mail Service or kDrive

No problem, you can transform your existing products into kSuite.

… at Infomaniak, different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the MX of Infomaniak (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… at Infomaniak with external DNS

If your domain name has DNS settings that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

... elsewhere with external DNS

If your domain name is registered with another registrar and has DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

... elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).

This guide presents the advantages of kSuite, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies user management in companies and groups your products into a single invoice with a unique due date.
• It also includes advanced user management for all the applications you need to collaborate online.
• You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
• kSuite is a bundled offer that can be upgraded at any time, but it is not possible to downgrade later, or to transfer kSuite to another Organization.
• The products included in kSuite cannot be moved or canceled independently of each other.

Choosing kSuite over standalone apps

The question of whether to choose kDrive and/or Mail separately rather than kSuite may indeed arise.

kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a unique due date. The offer is recommended as soon as you own or wish to have a domain name.

It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately. 

Here are some other points:

• One single invoice
• address book & dynamic calendar for the Organization
• more disk storage (per user)
• Custom Brand included with kSuite Entreprise

In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

The products included in kSuite

On ksuite.infomaniak.com you access:

Create, communicate, plan, collaborate, share…

• kChat
• An email service
• Calendar
• kDrive, with Docs, Grids and Points (even if you already own a kDrive)
• kDrive
• AI Tools

Also:

• Contacts
• kMeet
• Swisstransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or optional depending on the offer

Are you a Partner or do you wish to become one in order to resell kSuite?

This guide concerns kSuite and user management as well as their different types of access.

Preamble

• Each kSuite offer includes 1 first user offered upon subscription:
  • Standard offer with 1 free lifetime user and additional paid users with reduced management; storage space (excluding mail volume since it is unlimited) is 15 GB per user
  • Pro offer presented with 1 paying user, with 3 To (3000 Go; excluding mail volume since unlimited) of storage space per user
  • Entreprise offer presented with 1 paying user, with 6 To (6000 Go; mail volume excluded as it is unlimited) storage space per user
• You can include up to 300 users per kSuite.
• Each user is entitled to their email address on the domain name around which your kSuite is built, with no limit on mail storage volume. The email address quota will depend on the offer and the number of users:
  • Standard: 1 user = 2 email addresses (2 = 4, etc.)
  • Pro: 1 user = 5 email addresses (2 = 10, etc.)
  • Entreprise: 1 user = 10 email addresses (2 = 20, etc.)
• You can assign a kSuite email address to a user who is not part of kSuite.
• To obtain more email addresses, you need to change the offer to increase the number of users. Example:
  • You order a kSuite Pro with 5 users, you benefit from a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any use - the creation of an email address within the kSuite Mail Service is identical to that of a Mail Service outside kSuite).

Adding a user to kSuite

Prerequisites

• The quota of users that can be added to kSuite must be sufficient; adjust the kSuite offer if necessary.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ in the Users section.
3. Click on Add a user:
   

Two options are proposed:

a. Add a user who has no prior affiliation with the Organization where kSuite is located

b. Add a user who is already part of the Organization where kSuite is located

In both cases, follow the assistant by carefully reading the instructions.

Examples kChat and kDrive

Refer to this other guide to add an external user to the Organization so that they can use kChat and kDrive without direct visibility of the products on the Manager.

Refer to this other guide for examples of adding a user to kDrive / kSuite.

This guide explains how to change the color of events related to your web app calendars / calendars Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

You can also customize the time period displayed in them in a global way.

Set some default settings

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the icon Parameters ‍‍ Top right.
3. Click on Customization.
4. Be aware of this other guide on the item default calendar.
5. Settings such as the default event duration or working hours to be displayed on the calendar In particular, it will improve the use of the appointment-making assistant :
   

Set the color of a calendar/agenda

To this end:

1. Click here to access the Calendar Infomaniak Web app (online service) calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant calendar.
3. Click on Edit:
   
4. The choice of colour will apply to these locations:
   

Set the color of an event

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Create an event and choose its color:
   
3. The choice of individual colour will apply to these locations:
   

If the event is already created:

1. Click on the event and then on the icon pencil To edit the details and in particular its color:
   

Customize the period displayed

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Choose to display the calendar on : day, week, month, year or in view Planning
   

This guide explains how to restore contacts deleted by errors on Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Restoring contacts

It is possible to recover deleted contacts from the last 24 hours, 48 hours, last 7 days or 30 days:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the chevron ‍ to develop the game Advanced actions.
3. Click on Restore.
4. Choose the notebook to restore.
5. Choose the version from yesterday, 48 hours or 7 and 30 days back.
6. Choose the destination (in the original location or other address book if available).
7. Start the restoration with the button at the bottom of the page:
   

This guide explains how to share contacts with other users from Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Share an address book

To share contacts:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the action menu ⋮ to the right of an address book.
3. Click on Share:
   
4. If there is already one current sharing and you want to start another, click on Share at the top if not on the button Share lower:
   
5. Enter Mail account email address the user who will access the address book.
   • If the user does not yet have a Mail account, they can create one for free.
6. Specify the rights of the user on this address book (Administration, Reading Only, Reading and Writing)

Contacts created or moved/copyed to this address book will be visible to all users with access to sharing.

This guide concerns: kSync which allows you to create a new calendar or address book directly from an Android device.

Create a calendar or address book from the app

To this end:

1. Open the mobile app kSync on the Android device.
2. Once logged in, click on the action menu ⋮ located at the top right.
3. Press Create a new address book / Calendar.
4. Enter the name of the notebook or calendar and a color.
5. Uncheck box Notes / Journal:
   
6. Click on Create at the top of the interface.

Click the icon if necessary to refresh the list, your new item will appear in the list:

Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service) calendar.infomaniak.com):

This guide details how data storage works for your various products kSuite.

kSuite storage space

The space used for data storage is…

• … shared among the different users of your kSuite,
• … and shared among certain products that make it up (kDrive and kChat for example).

The total amount of storage space depends on your subscription and the number of users chosen:

• It corresponds to the maximum amount of storage space that can be used by all of your users.
• There is no quota per user.

Increase or decrease kSuite storage space

Do you need more space to store your kSuite data?

• Change the plan and add users or upgrade to a higher plan including more users.
• The more users included in your plan, the more storage space you will have.

You can also free up storage space by permanently deleting kDrive or kChat files. Data from the Service Mail is not counted in kSuite storage.

It is not possible to…

• … reduce the storage space,
• … go below a certain number of kSuite users according to the available and already used storage.

This guide explains how to recover events, tasks, unavailabilitys, slots mistakenly deleted in one of your web app calendars / calendars Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Restoring calendars/agendas

Restoration points are carried out every day. If events can be restored then you can return to the point 24 hours, 48 hours, 7 days and 30 days ago:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on Advanced actions from the left side menu.
3. Select Restore.
4. Choose the calendar to restore.
5. Choose the desired version (1/2/7/30 days).
6. Start the restoration thanks to the button at the bottom of the page that activates if events can be restored:
   

This guide explains how to upgrade your my kSuite offer and switch to a paid offer my kSuite+ to for example increase its maximum storage size. You will keep the email address created when you subscribed to the free offer.

Switch to my kSuite+

To access your current my kSuite offer and upgrade to a higher plan:

1. Click here to access the Manager for your my kSuite offer.
2. Click on the chevron ‍ to the right of Manage.
3. Choose Modify my offer to convert the free offer to a paid and more comprehensive one:
   

Order a new kDrive

There is no limit to the number of kDrive (paid) you can add to your Infomaniak account. Order a new kDrive if necessary.