This guide explains how to modify the postal and personal details related to the Organisation to which you belong.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only an owner/legal representative can make changes (an eventual collaborator who also has access to your Organisation will not be able to modify these details from their restricted account).
• The postal address mentioned determines the currency (CHF / EUR) used for future invoices, but it is possible to add billing addresses.
• You can modify, among other things:
  • the name‍
  • the postal address‍
  • the contact phone number‍
  • the type of your organization (individual, association, company...)‍
  • the ‍logo
• A summary email is then sent.
• Refer to this other guide if you are looking for information about your user account.

Modify the Organization details

To modify the details of this Organization at any time:

1. Click here to access the management of your Organisation.
2. Click on the Edit button.
3. Modify the desired information and then click the Save button.

This guide explains how to view and change the access identifier to your user account on the Manager, the management interface and dashboard of your Infomaniak products. This same identifier also allows you to log in to Mail Infomaniak and various iOS / Android apps like kDrive, Infomaniak Mail, etc.

See the currently connected identifier

The email address that was used for the current connection is displayed on your user menu + on the profile page:

1. Click on the tablet with your initials / avatar at the top right of the Manager Infomaniak to rate the connection identifier in use:
   
2. Click on Manage my profile right below in order to access the management of your profile on the Manager Infomaniak.
3. Your current login ID is also displayed on the page reached:
   

Edit Identifier (Connect e-mail)

Prerequisites

• The access identifier is an email address that must exist and that you must be able to view.
• The new email address will have to be different from theRecovery email address.
• The new email address should not already be used as a login ID on another user account (if not to consider theinvite the Organization to give it all the rights and then to be able to withdraw the old account with the former identifier).

To change your user account ID:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. From the box Connection settings, select Edit under your Sign-in email address:
   
3. Enter a new login email address.
4. Enter the login password of your Infomaniak account.
5. Click on Save:
   

This guide explains how to delete an Infomaniak Organization.

Preamble

• The Organisation must be empty of any product and any other user except yourself.
• This will not delete your user account.
• As a reminder, you can create several Organizations (i.e., a space for managing your products) and be a user of several of them, for example to manage different products belonging to several entities; an administrator can delete one of them.

Delete the Organization

Prerequisites

• Terminate all products present in the Organization.
  • The stoppage of the services contained in the Organization can be done during the deletion steps.
• Pay outstanding invoices.
  • Paid invoices can be obtained by email during the deletion steps.
• Remove other users who have access to the Organisation.
• Withdraw the money that is in the Infomaniak prepaid account (refer to this other guide in the Recover the balance chapter).

To delete an Organization to which you still have access:

1. Click here to access the management of your Organization on the Infomaniak Manager.
2. Check that this is the correct Organisation.
   • If not, switch to another Organisation first by going back to the menu and then clicking on the chevron ‍:
     
     
      
3. Click on Delete the Organisation:
   
4. Confirm the deletion and/or read the on-screen explanations.

This guide explains how to delete one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Know the login password; it will be requested during the process.

Removing a user from your Organization

To remove one of the users from the Organization:

1. Click here to access user management for your Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user in question.
3. Click on Remove from Organization:
   
4. Click the blue Continue button:
   
5. Enter your password to log in to the Manager.
6. Check the confirmation box.
7. Click the red button Remove this user
   

If the user had access to **kDrive** or was invited to **consult a third-party email address**, several intermediate steps will ask you to perform actions with their data and will inform you, if necessary, what happens to the calendars and address books:

This guide explains how to change the password of your user account on the Manager, the administration interface for your Infomaniak products.

Preamble

• This same password also allows you to log in to Mail Infomaniak and various iOS/Android applications like kDrive, Infomaniak Mail, etc. (learn more).
• If you are unable to log in to the Manager, you will not be able to change the password. Refer to this other guide in this case.
• A change in the login password may affect access to your email as a password may be requested again for its use.
• You can also change only the passwords of email addresses.

Change the user account password

To change the password of your user account:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on Edit from the Connection Settings box under connection password:
   
3. Enter the current password and the new desired password.
4. Click on Save.

This guide explains how to order an Infomaniak product for which you benefit from a discount or free offer (promo code or free offer already confirmed by one of the Support agents).

Preamble

• In some cases (e.g., special offer for customers moving their data from a competing host that is shutting down its services), you may benefit from a discount code (partial reduction or equivalent to the total purchase price) allowing you to order hosting, email addresses, etc.
• Don't have a promo code? Discover Infomaniak's free offers!

Using a deal / promo code

A promo code is used at the end of an order placed in the shop Infomaniak allowing the purchase of new products like Swiss Backup for example:

1. First, select your preferred payment method.
2. Enter the promo code.
3. Click on the Apply button.
   • Repeat for additional promo codes if you have several (and therefore if you have several corresponding products in the cart):
     
     

Using a free offer

To order a product as part of a free offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the type of product for which you have received a freebie (then, if necessary, click on Back... in the left sidebar).
3. Click on the Order button (usually a shopping cart icon) or go to the Shop Infomaniak.
4. When the order summary appears, activate the free offer using the drop-down menu displayed next to the relevant product.
5. Complete the order.

In case of a problem

• Check that you are connected to the correct Organization on the Manager.
• Check that you have ordered the correct product, the one for which the free offer was generated.

This guide concerns the activation of cookies and JavaScript on the main web browsers.

Preamble

• Enabling cookies allows websites to identify you and remember your preferences, such as your preferred language or the items you have added to your cart.
• Enabling JavaScript allows websites to be more interactive and dynamic, and offers features such as video playback or game creation.
• Some websites (including mobile apps) may not work properly if cookies or JavaScript are disabled in the device's native browser.
• You can also choose to enable cookies and/or JavaScript only for certain websites.

Manage cookies and JavaScript

The exact location of the options to enable cookies and JavaScript may vary slightly from one browser version to another.

Click to see the corresponding guides:

Browser	Enable or disable cookies	Enable or disable JavaScript
Chrome
Firefox
Edge
Safari

Troubleshoot a connection issue with an Infomaniak app

If you encounter a login window like the one below, for example with the mobile app Infomaniak Mail (application for iOS smartphone or tablet) on iPhone:

1. Open the advanced settings of Safari on your mobile device.
2. Temporarily disable the toggle switch that blocks all cookies:
   ‍
3. It will thus be possible to display the login window in full and log in; you can always block cookies again after logging in if you wish.

This guide details the payment system for your Infomaniak services via a prepaid account.

Introduction

• The prepaid account consists of a reserve of money on your Infomaniak Manager that you can top up at your convenience.
• Once topped up, it allows you to settle your financial transactions.
• Check out the limits and payment methods for the prepaid account.

Top up your prepaid account

To top up your prepaid account:

1. Click here to access the management of your prepaid account on the Infomaniak Manager.
2. Click on the blue button Credit Account:
   
3. Enter the amount to credit.
4. Follow the displayed instructions to credit the account from your payment methods.

Prepayment to renew a product

To pay an invoice with your prepaid account:

1. Click here to access payment management on the Infomaniak Manager.
2. If necessary, click on the date filter (next 2 months) to Show All.
3. Select the product(s) to renew.
4. Click on the button to pay for the selection:
   
5. Proceed to the payment page where you can select the prepaid account as a full or partial payment method:
   
6. Complete the process.

Renew products automatically

Activate one-click automatic renewal for the products of your choice. This feature ensures that you do not lose a domain name or inadvertently block access to your services. Change your payment preferences at any time.

Retrieve the balance

You can transfer the money deposited in your prepaid account to a bank account or Paypal.

1. Click here to access the management of your prepaid account on the Infomaniak Manager.
2. Click on Recover balance next to the displayed amount:
   
3. Enter the requested information.

This guide offers 2 methods for changing the billing frequency of services subscribed with Infomaniak.

Change the billing frequency

First method

The first method involves changing the frequency during a payment:

1. Click here to access the payment management on the Infomaniak Manager (need help?).
2. Select the relevant product.
3. Click on the dropdown menu to the right of the relevant item to change the duration for which the payment applies.
4. Click on the blue button at the bottom to pay for the selection and change the billing frequency of the selected product.
   

Second method

The second method is as follows:

1. Click here to access the management of your products on the Manager Infomaniak (need help?).
2. Click on the type of product concerned (e.g. hosting, Cloud Server, etc.)
   
3. Click on the name of the product in question.
4. Click on the Manage button.
5. Click on Modify the offer:
   
6. Select your desired billing frequency (only possible starting from a certain amount).
7. Confirm the change.

This guide provides the steps to obtain one or more Infomaniak invoices before and after payment, view, download and print all or part of the billing documents history for your accounting.

Prerequisites

• To be Administrator or Legal Representative within the Organization…
  • … or a simple user account but with permission to manage accounting:
    

Access the invoice history

To access the invoicing documents page:

1. Click here to access the invoice history on the Infomaniak Manager.

The table automatically displays the most recent invoices.

The top section allows you to filter documents based on status Paid, Refunded, etc., and based on the desired period (start and end calendar):

Export one of the invoices

To view one of these documents in PDF format and then obtain it on your device:

1. On the same page, click on the invoice in question in the table that appears.
2. Click on the Download button below the displayed document:
   
    

Export a set of invoices

To download a set of documents in a CSV file in .csv format or receive it by email:

1. On the same page, click on the blue button at the top right of the table and choose the desired type of export:
   
2. Filter the documents by status Paid, Refunded, etc. and based on the desired period (start and end calendar).
3. Click on the blue Confirm button:
   

Print a Pro Forma invoice

Pro Forma invoices have no legal, judicial, tax or accounting value:

1. Click here to access payment management on the Infomaniak Manager.
2. Select the relevant products.
3. Click on **Generate a Pro Forma Invoice** at the bottom of the table
   ‍
4. Once displayed, it is then possible to download the Pro Forma invoice.