This guide helps you understand the concepts of recurring rebate and cashback (revenue) within the framework of the Infomaniak Partner Program.

Prerequisites

• Understand the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager.
• Understand the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager.

Cashback

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is refunded as cashback to the Partner's prepaid account in the following cases:

Full access partnership (Client's payment methods)

• When the Client places an order or renews a product.
• When the Partner places an order or renews a product on behalf of their client using their client's payment methods.

Full access partnership (Partner's payment methods)

• When the Client places an order or renews a product.

Limited access partnership

• The Client places an order or renews a product that the Partner manages.

Rebate

A Partner benefits from rebates on orders and renewals due to their status as an Infomaniak reseller. The rebate applies in the following case:

Full access partnership (Partner's payment methods)

• When the Partner places an order or renews a product on behalf of their client using their own payment methods.

Accumulation

The rebate is combined with the degressive rate of Web/Mail hosting.

With 35 web hostings, you pay for example only CHF 208.32 / month excl. VAT per hosting instead of CHF 347.20, which represents a total reduction of -40%.

Calculation details in CHF (excl. VAT):

• Regular price for 35 Web Hostings: CHF 347.20
• With 20% Partner Discount: CHF 277.76
• Final partner rate with 25% decreasing rate: CHF 208.32

Calculation details in euros (excl. tax):

• Regular price for 35 Web Hostings: 201.25 €
• With 20% Partner Discount: 161.00 €
• Final partner rate with 25% decreasing rate: 120.75 €

The decreasing rate (-25%) is therefore applied to the remaining amount after the partner discount (-20%).

This guide explains how to add a Client as part of the Infomaniak Partner Program.

Prerequisites

• Only the legal representatives of the Partner Organization are authorized to add Clients.

Add a "managed" Client

To add a Client as part of your Partner activity:

1. Click here to access your managed Clients on the Infomaniak Manager Reseller Space (need help?).
2. Click the blue “Add a client” button at the top right:
   
3. Follow the procedure to complete:
   
4. The pending request will be visible on your Manager:
   
   • The Client will receive an email with the request for different accesses and will have the option to decide to grant different access rights than those requested by the Partner.
   • Once the invitation is accepted by a Client, check the access rights granted as well as the payment methods used (if applicable) on your Client's profile.

Access the Client's account and their products…

… as a legal representative or Partner administrator

1. Click here to access your managed Clients on the Infomaniak Manager Reseller Space (need help?).
2. If necessary, click on the tab for validated Clients.
3. Click on the icon to the right of the Client concerned in the displayed table to access their Manager.
4. Click on the action menu ⋮ to the right of the Client concerned in the displayed table to access more options (such as exporting data to a CSV file (format .csv) for example):
   

… as a Partner Organization collaborator

1. Click here to access the Infomaniak Manager.
2. Click on the chevron at the top left of your left sidebar menu.
3. Click on the Clients tab.
4. Click on the Client concerned in the displayed menu to access their Infomaniak Manager:
   

This guide concerns any possible additional banking fees that your Infomaniak payment or renewal might incur if made using dual-branded (co-badged) cards or cards issued abroad.

Operation of co-badged cards

The Groupement des Cartes Bancaires CB manages the French national interbank network (CB). Infomaniak accepts cards bearing the CB logo for service payments.

Most cards issued in France are so-called co-badged cards: they bear the CB logo (for the national network) and a second international logo, usually Visa or Mastercard.

Risk of additional banking commissions

When making online transactions, if your card is a CB/Visa or CB/Mastercard co-badged card and the payment is processed through the international network:

• Your issuing bank may interpret the transaction as an international operation, even if the amount is in euros (€).
• This interpretation may result in the application of transaction commissions or non-euro fees.

These commissions translate to fixed fees or an additional percentage deducted from the transaction amount by your bank.

The term 'Carte Bleue'

This guide explains how to change the first and last name that Infomaniak displays when you are logged into your Infomaniak account (= user account) within an Organization in the Manager, as well as the avatar of your account.

Edit the Infomaniak account details

To edit your personal details:

1. Click here (or on the badge with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
2. Click on My profile in the left sidebar.
3. Modify your last name and first name on the right side.
4. You can also specify your date of birth.
5. You can add a profile picture to your Infomaniak account that will appear instead of your initials; it is recommended to import an image of at least 210 pixels on each side:
   

Learn more

• Change the email used as the login identifier for the platform
• Change the phone number

If the order of an Infomaniak service is interrupted and cancelled before its end, while a bank transfer is in progress, the money will be deposited into your prepaid account.

This guide explains how to remove an Infomaniak account configured in the Infomaniak mobile app kAuth (app for iOS / Android smartphone or tablet).

Remove an account from the kAuth mobile app

To delete one of the accounts, you must use a web browser, preferably on a computer:

1. Click here to access the management of double authentication on the Infomaniak Manager.
2. Click on the trash can of the box corresponding to the Infomaniak kAuth application:
   
3. Enter the password to log in to the Infomaniak account.
4. A kAuth notification is sent to the mobile device on which the app is installed:
   
5. The message is also displayed to the user within the kAuth app directly:
   

This guide explains how to quickly secure your Infomaniak user account in case you suspect hacking, identity theft, password theft, etc.

Change all passwords

To follow the security assistant allowing a quick change of user password and the deactivation of device connections, application passwords, and tokens (API):

1. Click here to access the management of security information on the Infomaniak Manager.
2. Click on "Compromised password?" in the Security box:
   
3. Enter the current login password.
4. Enter the new password and confirm it below.
5. Click the blue button to apply the password change:
   
6. Continue the procedure to erase connected devices, application passwords and tokens (API), then to access the verification of your security settings.

Also refer to this other guide to secure the access of the different users of the Organization.

This guide covers the management of application passwords from the Infomaniak Manager.

Preamble

• Application passwords allow you to establish an authenticated connection between certain tools & services, even if two-step verification (2FA authentication) is enabled.
• To synchronize, for example, contacts & calendars from your Infomaniak account with a mobile device or email software/client, perform the actions presented in the guide below to generate a new password specific to this application.
• It is possible to generate multiple specific passwords (for example, 1 for contacts and 1 for calendars) or to use the same one for synchronizing both services.

Create an application password

To do this:

1. Click here to access the management of application passwords on the Infomaniak Manager.
2. Click on Generate an application password:
   
3. Enter a name for the application password in the dialog box, then click on Generate an application password:
   
4. Copy and save the generated application password in a safe but accessible place, it will no longer be accessible once the window is closed.

Revoke application passwords

In the same place, you can delete one or more application passwords when they are no longer useful:

1. Click on the action button ⋮ to the right of each password, then revoke them…
2. or on Revoke all at the top of the table:
   

This guide explains how to remove a user who has the role of legal representative within an Organization on the Manager Infomaniak, which involves first appointing a new legal representative.

Change the legal representative of an Organization

To do this, familiarize yourself with the guides below in order:

• Add a new user with the role legal representative in the Organization…
• … or assign the role legal representative to an existing user in the Organization.

Once a new legal representative is added:

• Remove the former legal representative from the Organization.

This guide explains how to regain access to Infomaniak services (manager.infomaniak.com and ksuite.infomaniak.com/mail in particular) in case of issues with the kAuth mobile app (application for iOS/Android smartphone or tablet) if this is the security method you chose during 2FA activation (two-factor authentication).

Before changing your mobile device

If you plan to change your iOS/Android device on which the kAuth app is installed, before doing so:

• Log in one last time with 2FA on the Infomaniak Manager.
• Remove security temporarily (or modify the verification method to receive a code by SMS, for example).
• Then on the new device, install and open the kAuth mobile app to re-authenticate with 2FA via kAuth!

After changing your mobile device

If it's too late and you haven't followed the method above, check in the kAuth mobile app if your account is still present; it may be that you no longer receive the connection authorization request notification YES/NO and in this case:

1. Open the kAuth mobile app (application for iOS/Android smartphone or tablet) on your device.
2. Tap on the account in question.
3. Note the temporary code displayed.
4. Enter this code on the login page for the Manager.
5. Once logged in, deactivate two-factor authentication.
6. Then reconfigure two-factor authentication by choosing kAuth and adding your account to the mobile device which will reactivate the notifications.

If it's too late, and no accounts are displayed in the kAuth mobile app, there's no need to call Infomaniak or add your account in the app (without having followed the first explanation at the top of this guide), the registration will loop since a code will be requested...

And in this case, no choice, you will need to provide a number of security elements manually or via the Infomaniak Check (kCheck) app to regain access to your account:

1. Click here to access the Infomaniak Manager login page.
2. Enter the username and correct password.
3. When prompted for additional authentication, click on alternative methods:
4. Choose to enter one of your recovery codes if you had downloaded the sheet during 2FA activation:
5. Otherwise select the last option to request assistance to access the form allowing you to submit your identity documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide details the different roles, rights, permissions, and privileges that users can obtain within an Infomaniak Organization.

Roles and administrative contact preferences

You can define the permissions (access rights to products for example) as well as the administrative contact preferences when adding a user or later.

Define the roles of a new user

When you add a new user to an Organization, you must define their role and set their preferences at the administrative level:

1. Possible roles within the Organization

• Legal representative (all rights + legal responsibility (if you plan to replace your legal representative role))
  • Legal responsibility for the organization
  • Can manage all products and users
  • Can manage accounting and orders for new products
  • Can manage all clients
• Administrator (all rights)
  • Can manage all products and users
  • Can manage accounting and orders for new products
  • Can manage all clients
• User (limited rights, collaborator)
  • Can manage the products you authorize
  • Can manage accounting if you authorize it
  • Can manage the clients you authorize

2. Administrative authorizations

Decide if you want to “allow the receipt (email/SMS) of billing reminders” so all communications such as:

• New invoice
• Payment made to the account
• Receipt of a payment
• Order canceled
• Automatic renewal planned
• Renewal completed
• PayPal transfer in your favor
• etc.

and if the “User” role should also be able to manage accounting.

This guide explains how to be notified by email of the expiration of a product, at different intervals that you can configure so as not to be unnecessarily overwhelmed with messages.

Enable or disable emails

To check and modify the current billing message configuration:

1. Click here to access the configuration / accounting page on the Infomaniak Manager (need help?).
   • Access requires authentication with a user who has sufficient rights.
2. On this page, enable or disable the desired notifications:
   

• Notification when your invoices are issued.
• Reminder email before the automatic renewal due date of a product (14 days before due date).
• Confirmation email of renewal and automatic debit.

This guide explains how to create a request for proposal as an Infomaniak Client in need of support, how to delete the request if you have found a solution, and how an Infomaniak Partner can respond to this request for proposal.

Create a request for proposal

Here is the process that takes place when you want to fill out a request for proposal:

1. Click here to access the request for proposal submission page.
   • This is a free service that allows you to address your need to all Infomaniak Partners who wish to receive this type of request.
2. Once your request for proposal is sent, each concerned Partner receives a message with an excerpt from the request for proposal.
3. They are offered the opportunity to view your complete request for proposal on a dedicated interface within their Partner account on the Infomaniak Manager.
4. If it is still valid (see below), the Partner displays your request for proposal and discovers your contact details.
5. They can then make you a proposal tailored to your need and you decide on the next steps for the file:
   1. Collaborate with the Partner (become their Client within Infomaniak, for example) and in this case you can delete the request for proposal (see below).
   2. Wait to receive other proposals over the days.

Delete the current request for proposal

When you submit a request for proposal, you automatically receive an email at your contact address:

• This email contains a link to cancel your request for proposal.
• Be aware that the effect is immediate.
• It will no longer be visible on the interface available to Infomaniak Partners.

This guide concerns Infomaniak authentication tokens or tokens, which are used to verify the identity of the application and grant it specific permissions to interact securely with the features and data of the Infomaniak API.

Preamble

• Authentication tokens or tokens are used to verify the identity of the application and grant it specific permissions to interact securely with the features and data of the Infomaniak API.
• There is no limit to the number of tokens you can create.
• The duration of an access token is "unlimited" by default, but it is possible to define a custom duration at its creation.
• Warning, if no call is made with the token for a year, it is automatically deactivated; it will then be necessary to generate a new one.

Manage Infomaniak API tokens

At the time of creating an API token, you will be able to choose the application and the scope accessible by the token (to match your current need and project).

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click the blue button Create a token.
3. Choose from the drop-down menu the appropriate product according to your current need and project.
4. Choose a validity period.
5. Click the blue button Create a token.
6. Enter the password to log in to the Manager as requested.
7. Copy the token to a safe place - it will no longer be accessible after that.

Example of application: token for the Newsletter API

This guide explains how to manage tags (or labels) on your products in the Manager Infomaniak.

Preamble

• Tags are useful for adding short and colorful information to quickly organize and locate your products in the Manager Infomaniak.
• They are visible to all users who have access to the products on which the tags are placed.

Add or modify a product tag

To do this:

1. Click here to access the Infomaniak Manager.
2. Search for or display the desired product.
3. Click on the or directly on an existing tag in the Tag column:
   
4. Click in the field to display the existing tags or enter the desired tag name.
5. Choose a tag color if necessary.
6. Click the button to create the tag if necessary.

Manage Manager Tags

To find all existing tags in the Organization, rename them, or delete them:

1. Click here to access tag management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the object concerned in the table that appears to edit or delete a tag:
   
3. A blue button allows you to add more (they will not be assigned to any product until the steps in the guide above are followed).

This guide explains the specifics related to payments for Infomaniak services and the rights that arise from them.

Preamble

• When purchasing domain names or other web services, it is crucial to understand the rights and responsibilities that arise from the payments made.
• Confusion can arise between the person who pays for a service and the person who holds the rights to the service.

Paying for a service does not confer ownership

It is important to understand that paying for the bills related to a service or product does not automatically confer property rights over it.

For example, financing a phone subscription for another person does not give you ownership of that subscription; paying for the purchase of a car does not automatically give you permission to drive it.

Similarly, paying for a domain name does not necessarily mean you become the owner, especially if the details associated with the domain are not in your name, which can happen if there has been a product transfer between Organizations.

A domain name can be managed on the Manager (Infomaniak administration interface) by a user within an Organization XYZ and belong to another user who is not even in the Organization XYZ, while being paid by a third party, a Partner registered with Infomaniak.

Infomaniak, like other web service providers, clearly states in its General Terms of Use that payment for a service by a third party does not imply the transfer of ownership. In the event of a dispute, the customer (or the person whose name is associated with the service) remains solely responsible for resolving the dispute.

Check all current details

To avoid any confusion, make sure that the details associated with any web service or domain name you pay for are in your name if you wish to hold the rights to them.

Check the details:

• of your Infomaniak profile
• of the Organization you belong to
• of billing
• linked to a possible domain name

In case of a dispute, first contact the service provider to clarify rights and responsibilities. If necessary, consult a legal advisor to obtain appropriate advice.

Understanding the differences between paying for a web service and owning it is essential to avoid conflicts and misunderstandings.

This guide is intended for Infomaniak customers with a business registered in a European Union (EU) country and details how to provide or modify your European VAT number to appear on Infomaniak's Organization billing.

Preamble

• EU businesses can benefit from intra-Community VAT exemption by providing a valid VAT number in the EU.
• For a Swiss company, this number is not applicable, as Switzerland has its own tax system separate from the EU. Swiss companies are generally subject to Swiss VAT and do not benefit from the European intra-Community VAT exemption.

Specify a VAT number during registration

When registering:

1. Click here to access registration and create an Organization.
2. Select Company when choosing the type of entity.
3. Indicate the country concerned and the VAT number of your company:
   
4. Complete the Organization creation process.

Add a VAT number to an existing Organization

To add or modify the VAT number:

1. Click here to access the management of your Organization's details on the Infomaniak Manager.
2. Fill in the VAT number:
   
3. Read and check the box for the general terms of use, then click on Save.

You can also edit the billing address(es) and modify the VAT number from there.

This guide explains the differences between the two types of payment modes possible within a partnership (with full access granted to the partner).

Indeed, in the context of adding a Partner for the management of your products, if you grant all rights, you will have to decide whether to also entrust them with the entire billing part.

Payment modes ...

... of the Customer

In this case:

• The Customer manages billing and settles orders and renewals made by the Partner.
• The Partner:
  • Pays the public price and will receive an income (cashback) in their account depending on the benefits they receive as an Infomaniak reseller
  • Also receives an income (refund) for any order and renewal made directly by their client.
• Invoices will only be accessible within the Customer's organization, and the Partner will not have access to them.
• The products will be installed directly within the Customer's Organization.

... of the Partner

In this case:

• The partner
  • Manages billing and settles orders and renewals made for their client
  • Benefits directly from reseller discounts when ordering and renewing on behalf of their client
  • Also receives income (reimbursement) for any order and renewal made directly by their client.
• Invoices will only be available within the Partner's organization, and the Client will not have access to them.
• Products will be installed directly within the client's organization.

Change the payment method

As part of granting full access to an associate, the Client can change the type of payment method used in the partnership at any time:

1. Log in to the Infomaniak Manager (manager.infomaniak.com).
2. Click on Partner in the left sidebar menu.
3. Click on the name of the partner concerned:
   
    
4. Click on the pencil icon at the top right of the page next to Payment:
   
5. Modify and verify the desired information.

The Partner will receive an email notification of the change.

Also refer to this other guide.

This guide covers data protection regulations in Switzerland and Europe, and the measures taken by Infomaniak to secure your customer data and data within Web Hosting and Mail Services.

Understanding the difference between data security and data confidentiality

Data security aims to prevent any unauthorized access to your information. It relies on measures such as encryption, firewalls, or VPNs. A security breach can have disastrous consequences: imagine a hacker stealing your entire customer database and demanding a ransom to recover it. This type of attack – ransomware – can paralyze a company overnight.

Data confidentiality concerns who can access your information and how it is used. Even if your data is secure against hacking, it can be collected, analyzed, and resold… legally.

Example: you carefully store your customers' information, but unbeknownst to you, a service you use shares – anonymously – this data with third parties. Result? Your competitors can obtain valuable analyses of your market and target your own customers without ever needing to hack.

LPD & GDPR

In Switzerland, the LPD (Federal Law on Data Protection) and nLPD (for the "new Law" in effect since September 2023) protect the confidentiality of residents by regulating the collection and processing of personal data by organizations.

On the other hand, the GDPR (General Data Protection Regulation) of the EU, in effect since May 2018, influences global companies processing the data of European residents, including in Switzerland. While the LPD applies to the data of Swiss residents, the GDPR concerns that of EU residents. Swiss companies managing European data must comply with the GDPR requirements, including the designation of a Data Protection Officer and the conduct of Impact Assessments in case of risky processing.

Your role as an Infomaniak Client

Regarding the hosted data that belongs to you — and especially if it contains personal data of your visitors, contacts, or customers — it is your responsibility to ensure its compliance.

When processing this personal data, it is essential to inform users about the purpose and methods of this processing. This is usually done through a privacy policy or a data processing agreement (DPA).

Agreement between data controller and processor

A DPA (Data Processing Agreement), known in German as AVV (Auftragsverarbeitungsvertrag), in Italian as ATD (Accordo di Trattamento dei Dati), and in Spanish as CTA (Contrato de Tratamiento de Datos), translates to Data Processing Agreement or Personal Data Processing Contract.

It is a mandatory contract provided by the GDPR between a data controller and a processor. It defines the purpose, duration, and nature of the processing, as well as the obligations and security measures. Its goal is to protect the personal data entrusted to a service provider.

This GDPR certificate (in PDF format) can be generated and downloaded from the Manager (accessible to organization users who are owners or administrators):

1. Click here to access DPA management on the Infomaniak Manager (need help?).
2. Click the Generate button to download the customized PDF document:
   

Here are some tips on this subject:

It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of your data on your side. As a host, Infomaniak acts as a subcontractor for your GDPR-related obligations. In this context, its privacy policies and cookie usage, as well as its terms and conditions, provide the necessary guarantees regarding its compliance as a subcontractor.

Infomaniak's role

Like companies that work with user data, Infomaniak must comply with the LPD and, because some of these users are European citizens, the GDPR as well:

• the data privacy policy details the data that Infomaniak retains to provide and execute its services
• the policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data

This guide explains how to grant access to a Partner (among the Partners referenced by Infomaniak) to the products of your Organization present on the Infomaniak Manager, that is, the administration interface of your products.

Preamble

• If the Partner was already linked to the Client's Organization before the invitation, for example as an external user, their status is updated once the partnership begins.
• The pending invitation can be resent or deleted before acceptance by clicking on Partner in the left sidebar of the Client's Manager:
  
• At any time a partnership can be terminated.

As a Client, add a known Partner

Prerequisites

• Be Legal Representative within the Organization.

To authorize access to a Partner for some of your products:

1. Click here to access adding a Partner on the Infomaniak Manager (need help?):
   
2. Enter the name or email address of the Partner to whom you will grant access.
3. Check the box to select the Partner from the search results.
4. Click the blue button to Continue:
   
5. The next step offers an important choice regarding the permissions granted to the Partner; the 2 possibilities are detailed below...

Grant the Partner access...

...limited

1. Click the left button to choose to give the Partner limited access:
   
2. Click the button to Continue.
3. Click on the category of the product concerned, then, in the panel that opens, on the product concerned; repeat for all the different products to which you want to grant access:
   
4. Click the blue button at the bottom right to Continue:
   
5. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal:
   
6. Once the proposal is accepted, the Partner dashboard provides access to the Client's Organization and the products for which access rights have been granted.

... complete

1. Click the right button to choose to give the Partner complete access.
2. Click the blue button at the bottom right to Continue:
   
3. The Client must choose whether to also entrust their wallet to the Partner.
4. Click the blue button at the bottom right to Continue:
   
5. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal:
   
6. Once the proposal is accepted, the Partner dashboard provides access to the entire Client's Organization.