This guide helps you subscribe to the Support Premium Infomaniak.

Discover Premium Support

To manage your Premium Support offer:

1. Click here to access the Support management of your Organization on the Manager Infomaniak.
2. Click on the button to start the subscription:
   

This guide explains how to modify product access rights for a user in your Organization on the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can then define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator (this part is detailed below…)
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Who can access what…

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Have added a user‍ as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify a user's product access in the Organization:

1. Click here to access user management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. Expand the tabs/accordions by product if necessary.
5. Click on the product category to which you want to grant access.
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user (and with what type of permissions).
8. Click the Save button:
   
9. Start again at step 5 if you need to grant access to multiple products. You can also grant full access with maximum permissions in 1 click:
   

Service usage / Service management

Note, on your product table, it is important to distinguish between product access (such as kDrive within the kSuite) and product management access:
It is possible to allow a user to use kDrive (they will be able to create a PDF, for example) without granting them kDrive service management rights (they will not be able to change the offer, invite a new user, cancel, etc.).

Technical rights / Statistical rights

With certain services like kDrive, it is possible to grant a collaborator TECHNICAL and/or STATISTICAL rights (adds access to the dashboard, share links, storage statistics, active users, connected devices, activity on the kDrive):

Other services like domain names do not have a STATISTICS section:

Some specific services like the billetterie allow you to grant even more detailed rights:

Easier access: Work Teams

To facilitate the addition of access rights to a product within your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activity.

This guide explains how to add a user to an Organization present in the Manager Infomaniak. You can thus authorize this user to access certain of your Infomaniak products according to your needs.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal responsible.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Invite the new user

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.
• Note, it is only possible to assign the role of legal representative if you yourself have this role within the Organisation.
• Familiarize yourself with the various permissions (e.g., access rights to products) and administrative contact preferences for a user within an Organization.

To add, and if necessary, create the new user of your Organization:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the Add a user button:
   
3. Follow the assistant to complete the procedure:
   • If the added user does not yet have an Infomaniak user account, they will be invited to create one.
   • If the added user already has an Infomaniak account, they will be invited and then they will be able to switch from their original Organization to the new one.

This guide explains why you might receive an automatic security email regarding your Infomaniak user account.

Preamble

• Warning: fake messages are circulating and imitating the Infomaniak security email.
• If you are unsure about the authenticity of the warning, access the Infomaniak Manager and check recent activity instead of clicking on any potentially malicious link that might be present in the fake message.

Automatic prevention messages

Connection from a new location

A security email is automatically sent when a new connection to your account occurs from a new location:

This can notably happen if you are using your browser's private browsing mode or if you are accessing your account from a new computer.

If you receive this email immediately after logging into your Infomaniak account yourself, you can safely ignore the connection warning!

Login attempt (wrong password)

A security email is automatically sent when someone enters an incorrect password after entering the email address to log in to the Manager:

See recent activities on the Manager

You can find the recent activities of the platform and configure them in the user account settings:

If you notice actions on your Infomaniak account that you do not think you performed, and/or in case of suspected intrusion:

1. Familiarize yourself with this other guide to quickly secure your tools.
2. Enable two-factor authentication on your account to enhance its protection and ensure that only you receive a unique code authorizing the connection.
3. Change the password of the Manager.
4. Change the password of the email addresses linked to Mail Infomaniak.

This guide explains how to modify certain language settings of the Manager, the management interface and dashboard for your Infomaniak products and Mail Infomaniak (+ Calendar, Contacts, etc.).

Change the language of your account

To do this:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on the pencil icon ✎ (in the Language section):
   
3. Change the language and then click on Save.

Change your account's regional settings

To do this:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to “Manage my profile”.
2. Click on the pencil icon ✎ (in the Country or Time Zone section - see the image above).
3. Change the settings and then click on Save.

This guide explains how to change your mobile phone number (used in case you forget the password to access your Manager).

Preamble

• Refer to this other guide if you wish to modify the email used as the login identifier for the platform or this other guide to modify your personal details.

Change the mobile phone number

To change the mobile phone number associated with your user account:

1. Click here to access the security information management on the Infomaniak Manager.
2. Click on Edit in the Recovery Phone box:
   
3. Enter the country code, the new mobile phone number, and your Manager login password if necessary, then click the Next button to save:
   

This guide explains how to enable two-step verification, also known as two-factor authentication (2FA) or multi-factor authentication, to secure your connection to your Manager Infomaniak.

Preamble

• This two-step verification protects your account and personal data with your chosen password and a second method of identity verification, such as a code obtained on your mobile device.
• If a malicious person were to crack or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.
• Refer to this other guide if you are an administrator of an Organization and wish to enforce 2FA on all users who have not yet activated it.

Enable two-step verification

To increase the security level of your Infomaniak account:

1. Click here to access the management of two-step verification on the Infomaniak Manager.
2. Display and choose the authentication method from:
   1. The app kAuth for iOS / Android devices to simply tap a push notification YES / NO to authorize or deny the connection
   2. Any OTP application to obtain a unique connection code at a given time
   3. YubiKey (from Yubico)
   4. SMS reception (only for countries CH / FR / BE / DE) to obtain a unique connection code at a given time

Follow the on-screen instructions to complete the procedure.

Keep the backup codes safe.

Be mindful of existing synchronizations

Once strong authentication is activated, to access certain tools (such as synchronization tools) it is necessary to create application passwords.

There is no need to call Infomaniak as they do not have any of your codes & passwords in their possession. For any help request regarding 2FA, refer to this other guide.

Authenticate on every browser opening

To request not to save cookies when closing browser windows, and thus request authentication each time you access the Infomaniak Manager when you restart the browser…

... on Chrome

Specify in Google Chrome settings (chrome://settings/content/siteData to paste into the address bar or refer to the official documentation) the address [*.]infomaniak.com:

This guide explains how to suspend the administrative management of a product so that no user of the Organization can use it within the Manager Infomaniak. Upon request, it is also possible to block a user of your Organization, without deleting them.

Preamble

• By blocking the management of a product:
  • Only administrators and the legal representative will be able to unlock it.
  • Users with limited rights (collaborators and clients) who have access to this product will no longer be able to manage it.
• An email is sent to the users of the Organization.

Block a product

Prerequisites

• Be an administrator or legal representative (users with limited rights (collaborators and clients) who have access to this product will not be able to do this).

To block or unblock certain products for the entire organization:

1. Click here to access product management on the Infomaniak Manager (need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the relevant product.
4. Click on Block product management:
   

Suspend emails

A Service Mail cannot be blocked in the way indicated above but it can be put into maintenance.

Prerequisites

• To be an administrator or legal representative (users with limited rights (collaborators and clients) having access to this product will not be able to do it).

To suspend email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking the red button to suspend the use of the addresses (reception is not interrupted but consultation is impossible):
   

Block a user from the Organization

To quickly block a user from the Organization in case of a security incident, contact Infomaniak support by authenticating (with the support code for example) and by justifying your request.

Thus, the main critical services, such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation, also refer to these links to block other services like messaging (IMAP / SMTP) or Web services.

To avoid blocking the user yourself but instead guide them through a procedure to secure their account, refer to this other guide.

This guide explains how to renew or restore a domain name registered with Infomaniak.

Preamble

1. You are automatically notified by email (at the address you mentioned) when one of your domain names is about to expire.
2. If this domain name is not renewed before its expiration date, it enters a redemption period during which it can still be recovered/restored.
   • The restoration fees and the duration of the redemption period are variable depending on the extension concerned.
3. Once the redemption period has elapsed, the domain name is free and can be reserved again by anyone.
   • If your domain is important for your activities, Renewal Warranty ensures that you will never lose it: Infomaniak will do everything in its power to ensure that you keep it even if you do not renew it on time.

Renew a domain name before expiration

Renewing one or several domain names follows the exact same process as renewing any other Infomaniak service. Refer to this other guide if you are looking for information on how to renew the relevant product.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. An expired domain is marked as such:
   
3. Click directly on the name assigned to the product concerned:
   
4. Click on the Restore button:
   
5. Follow the restoration steps to the end.

Troubleshoot an issue

What should you do if the domain does not appear to be visible in your account?

• Check that you are logged in with the correct user account.
• Check the DOMAIN section of the Manager and not in a section for billed or renewable products.
• Repurchase the domain name if it has not been reserved yet.

This guide explains how to force users in your Organization to enable the double authentication (2FA) feature, and then verify that it remains activated.

Introduction

• Every Infomaniak user has the option to enable two-step verification for accessing their account, which significantly enhances the security of all the Organization's services…
  • A legal representative can require this activation otherwise the user will no longer be able to access the Manager and Web apps.
  • Access to desktop apps (desktop application on macOS / Windows / Linux) and mobile apps (application for iOS / Android smartphone or tablet) will always be possible without 2FA.
• It is recommended to notify users of your Organization in advance, so that they can continue to use the services.
• If an external user does not wish to perform the operation requested by an administrator of the Organisation, they can choose to leave instead of activating it.

Identify users without 2FA

You can easily identify the people who have not yet activated this security on their account:

1. Click here to access the management of your Organization's users.
2. This red symbol indicates that 2FA is not activated:
   
3. You can also filter long lists with this specific criterion to display only users who have not yet activated 2FA:
   
   
    
4. To easily alert a user about the security of their account, click on the action menu ⋮ located to their right.
5. Click on Send a security alert to send an automatic email to the user informing them of their various settings:
   

Enforce 2FA activation

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.

To access the settings:

1. Click here to access the security management of the Organization on the Infomaniak Manager (need help?).
2. Click on the toggle switch to enable an additional login verification to be required for all users of the Organization:
   
3. Confirm the activation of the feature in the window that opens.
4. Once the feature is activated, users of the Organization who have not yet activated 2FA will receive a message (as soon as they perform their next action on their account) prompting them to set up an additional authentication method from those offered and thus preventing them from performing any other action before doing so: