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Resolve a radio signal dropout
This guide details the causes of disconnection, which can be multiple. If there seems to be no breakdown affecting Infomaniak's infrastructure or the Internet network, check your encoder's configuration.
Check the proper functioning of upstream elements:
- If you are broadcasting your FM radio, check the proper functioning of the acquisition card.
- If you are broadcasting a Webradio, ensure the proper functioning of your broadcasting software (WinAmp, SamBroadcaster, Station Playlist...).
It may be that your Fiber/ADSL line no longer allows you to keep up with the data sent to the server. You must have an upload speed (thus upstream) at least equivalent to the total of the streams sent to the server (for example, a radio station sending a stream at 128kbps + a stream at 48kbps, this gives 130 + 50 = 180kbit/s minimum).
Generally, radios dedicate a line exclusively to the broadcast of audio streams to avoid any bandwidth saturation in case of simultaneous sending, such as sending a large email with an attachment. This precaution ensures that the upload does not monopolize the bandwidth, which could result in interruptions in the broadcast of audio streams during listening.
Your ISP may also generate a cut on the line, even slight, but this will have the effect of cutting off the radio stream.
If your encoder is configured to send metadata to servers via a text file hosted by another provider, and that provider experiences disruptions, the stream may also be disrupted!
Also, pay attention to the CPU load on your computer: make sure it is not saturated, ensuring you have enough memory if you are performing operations in addition to encoding AAC streams, which are very memory-intensive!
Note that in the case of a general broadcast stream interruption, the Infomaniak teams are notified and intervene immediately. All connections and disconnections of your encoder to the stream reception server are monitored.
The diagnostic page allows you to access various information:
- The "Network Status" section provides information on the general status of the infrastructures.
- The "Reception and Broadcasting Servers" section tests the proper functioning of the reception and broadcasting servers (learn more).
- Finally, the "Internet Connection" section allows you to test the connection between your server and the Infomaniak infrastructures.