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This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hosting, and how to set up an effective backup policy if the backups provided automatically and for free no longer meet your availability or security needs.
Web Hosting (Starter, Shared, Cloud Server)
Guides to restore automatic backups:
- of an entire hosting (FTP + MySQL)
- of specific files on hosting
- of specific databases
- of a Web Application (Wordpress & Apps)
- of SSH crons of Cloud Server
Also read these guides to backup and restore:
- hosting with Swiss Backup and Acronis (simple)
- hosting with Swiss Backup and Restic (advanced)
- WordPress with Swiss Backup
- WordPress with an extension
Also read https://faq.infomaniak.com/snapshot
v1 Hosting (old 60 GB offer)
- view and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web)
- restore this data
Messaging
- restore messages from Infomaniak's automatic backups
- restore contacts or calendar events
- backup the current content of an email account:
- by downloading the current content locally
- by duplicating all current content to a backup mailbox
- by copying future emails as they arrive to a backup mailbox
Domain
- restore deleted DNS records from Infomaniak's automatic backups
- restore an expired domain in redemption period
Thank you for entrusting the hosting of your WordPress site to Infomaniak.
WordPress & Apps hosting automates WordPress installation and security updates ⚠️ For additional assistance, contact a partner or fill in a call for tenders — also read the role of the host
Preamble
As a reminder, the WordPress site creation tool can be:
- hosted by the WordPress.com infrastructure (paid) and in this case, Infomaniak is not involved in hosting
- freely and manually installed by the user using the archive provided by WordPress.org, in which case Infomaniak is the web host but does not manage any updates and does not list the application in the WordPress & Apps section of the Infomaniak Manager; this is the case if you migrate an external WordPress to Infomaniak
- automatically installed by the tool available on the Manager, and in this case, WordPress is largely maintained (in terms of security) by Infomaniak
This third and final point is developed in this guide.
Install WordPress & Apps
Infomaniak makes installing the WordPress application (and other applications as well) easy:
Using WordPress
Although WordPress is one of the simplest CMSs to use, it is necessary to familiarize yourself with it. To assist you in this process, here are external resources in several different languages to get started with WordPress:
- Essential basics to know to get started with WordPress
- French-speaking WordPress community support forum
- FAQ about backups/restorations
- Using an ElegantThemes theme or extension
- Free WordPress training provided by the site progresser-en-informatique.com. If you want to get to the essentials, focus on the following modules:
This guide explains how to modify the automatic backup configuration of applications such as WordPress & Apps by Infomaniak (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in paid Web Hosting offers.
⚠️ This does not concern WordPress, which can be backed up and restored using the automatic backup of hosting (or through the Duplicator extension, for example, allowing you to manually create a complete backup including an easy reinstallation file)
Configure Backups
To manage App backups:
- Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
- Choose Hosting (universe Web & Domain)
- Click on the relevant object's name in the displayed table
- Click on My Sites in the left sidebar menu
- Click on WordPress & Apps in the left sidebar menu
- Click on the Configure button of the respective Web application
- Choose the desired backup mode (if enabled, backups are performed daily; seven recent backups are retained along with those from 15 and 30 days ago)
- Save the changes
To view existing backups, click on the Backups tab:
Learn More
This guide offers two methods to access the administration interface of a WordPress site installed via Infomaniak's WordPress & Apps tools, in order to update content, for example.
Prerequisites
- know your access credentials
Accessing the WordPress dashboard
1. via the Manager
To access WordPress via the Manager:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- select WordPress Site (under Web & Domain universe)
- click on the name of the relevant object in the displayed table
- click on the action menu â‹® to the right of WordPress (in the Applications installed on this site section)
- click on Access the dashboard
- enter the username and password chosen during the WordPress installation
2. via the URL /wp-admin
By default, simply add the terms /wp-admin at the end of your domain name URL in the address bar of your web browser to directly access the WordPress dashboard login page.
If the address of your WordPress site is for example https://domain.xyz, the address to access the WordPress admin interface will typically be https://domain.xyz/wp-admin
What to do if the shortcut ./wp-admin doesn't work?
- if the ./wp-admin shortcut doesn't work, you may be using a security extension that modifies the URL of certain pages to limit hacking attempts on your site (example of a plugin)
- if you need to access the WordPress dashboard and your domain name is not functional at the moment, it is possible to switch the main domain name to the preview address
This guide explains how to replace the main domain name associated with a website hosted on Infomaniak, in case you want to change the name of your business or modify the spelling, for example.
Indeed, it is not possible to simply modify the spelling of the domain name; you need to own the new domain name and install it in place of the current one by proceeding with an inversion (read below).
Also note that you can rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting has absolutely no impact on the site's URLs. You need to act on the domain name and, if necessary, adapt the site's content.
Prerequisites
- Own the desired new domain name (if necessary, you need to purchase it).
- If the desired modification is more of a "subdomain" to "main domain" type (example: dev.domain.xyz → domain.xyz), then read this guide (click here).
Add the new domain as an alias
When the new domain name is ready to be used in place of the old one:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Add the new domain as an alias to your site.
This alias will replace the current main domain name after the inversion you are going to perform.
Invert alias and main domain
Once the alias domain has been added to your site:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example).
- Choose Hosting (Web & Domain universe).
- Click directly on the name of the relevant object in the displayed table.
- Click on the site in question (in the Sites section).
- Click on the action menu â‹® to the right of the alias that will become the main domain (in the Domains section).
- Choose Set as main domain.
- If necessary, delete the old domain name and its variants that have become alias domains.
If you are using an SSL certificate, you will need to update it to include the added aliases.
If you are using the Dedicated IP option, you need to uninstall and reinstall it after the inversion you are going to perform.
Adapt the site's content
If your site corresponded to a specific domain name, errors may occur if you do not adapt its content to the new name. Read the guides for:
This guide explains how to:
- copy and migrate a WordPress site from a competitor's host to Infomaniak
- modify the domain name of a WordPress site
- back up an entire WordPress site
Preamble
- Depending on the context, instead of transferring WordPress, you can also simply:
- change the site address (the associated domain name) very easily if you use WordPress Infomaniak (WordPress installed via WordPress & Apps in the Infomaniak Manager)
- Duplicate a WordPress site in order to work simultaneously in a development environment, follow the Infomaniak blog article and the FAQ on this subject
Transfer a WordPress Site
with the All-in-One WP Migration extension
- read this guide (requires installing a new blank WordPress (e.g., via the Infomaniak automatic installer) to import the old site onto)
with the Duplicator extension
- read this guide (requires connecting to the hosting via FTP to send a .zip archive and a PHP file to reinstall the old site)
⚠️ For additional help contact a partner or fill out a request for proposal — also read the role of the host
This guide explains how to transfer data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere to Infomaniak. You remain, of course, the owner of your data, without loss or interruption!
Don't have time to migrate your services? Launch a free tender to find an Infomaniak partner who will handle everything.
Specific Guides
Click on the link corresponding to your current hosting provider:
- Swisscom: complete guide to migrate Web, Mail, and domain name data
Guides for any other host
To retrieve all other data, follow the procedures below:
- guide to migrate Web data (any PHP, HTML, etc. site - for WordPress read this guide)
- guide to migrate Mail data (email addresses, mailbox content, etc.)
- guide to transfer the domain name (domain management, DNS zone, etc.)
To avoid interrupting your website and emails and prevent any content loss when importing your existing data, migrate your services in the indicated order.
You can also bring over other types of data onto Infomaniak servers:
- content from Dropbox, Google Drive, etc.: read this guide
- data from Synology or QNAP NAS: read this guide
Why join Infomaniak?
By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, the linking of your domains will be done automatically with your site and email address. You will not need to manually configure the DNS of your domains with another registrar.
Learn more about Infomaniak
This guide explains how to disable the plugins installed on your WordPress.
Why disable all WordPress plugins?
If you encounter a problem with your website, disabling the WordPress plugins quickly allows you to identify if one of them is the cause of the problem and thus to draw the necessary conclusions in order to repair your website.
How to disable plugins quickly?
To disable all WordPress plugins:
- Log in via FTP (read this FAQ if necessary)
- Go to the website location (folder corresponding to your WordPress website)
- Rename /wp-content/plugins as /wp-content/_plugins, for example
Variant to disable a specific plugin:
- Rename /wp-content/plugins/nomDuPlugin as /wp-content/plugins/_nomDuPlugin, for example
This guide explains how to modify the URL of your website from the WordPress application installed on your Infomaniak Web Hosting (only if you have installed WordPress via Infomaniak tools).
This allows assigning a different domain name to WordPress.
Prerequisites
- the domain name to be used must be previously added as an alias to the main domain on the relevant site
Modify the address of a WordPress site
To change the address of the site created with Infomaniak WordPress, to another domain name that is already in the same client account:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
- choose Website (universe Web & Domain)
- click on the name of the relevant object in the displayed table
- click on WordPress & Apps in the left side menu
- click on the Configure button of the relevant WordPress
- under Site URL, select the desired web address from the dropdown menu:
- click on the Save button
Note: among the URLs listed in the dropdown menu, the preview URL allows accessing your WordPress in case the site's domain name is not yet correctly configured to point to your WordPress.
This guide explains how to manage interactions between your Infomaniak VOD/AOD space and any of your WordPress sites.
Infomaniak WordPress Extension
The WordPress extension developed by Infomaniak allows:
- retrieval and management of all your videos present on an Infomaniak VOD/AOD space
- automatic update when new videos are added
- automatic retrieval of existing players
- import of audio/video files directly from the CMS administration
- playlist management
- search for own videos when writing an article or a page
Installing the Infomaniak VOD Extension
Go to your VOD space to obtain the necessary information for the WordPress external module:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
- Choose VOD/AOD (Streaming universe)
- Click on the name of the relevant item in the displayed table
- Click on Extensions CMS/API in the left side menu
- Click on Extensions CMS in the left side menu
- Download the WordPress extension
- It is recommended to create a new user in your organization with only technical rights on the VOD/AOD product and then create the application password from this dedicated account
You can also download the extension directly from the WordPress extension library. There were Joomla and Drupal plugins in the past, but unfortunately they are no longer compatible with the current Infomaniak VOD.