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This guide explains how to switch, in an email software, from a POP configuration to an IMAP configuration for the same mailbox. Indeed, for various reasons, it is highly recommended to use the IMAP protocol instead of POP.
Switching from POP Protocol to IMAP Protocol
If your email address is already configured with the POP protocol in your email software (Mozilla Thunderbird, Microsoft Outlook, etc.), it is not possible to switch directly to the IMAP protocol on the same account. Most common email software does not allow you to modify an existing POP3 account and set it to IMAP instead.
The solution is to add the same email account but with the IMAP protocol to your email software and then move your messages and folders from the POP account (on your computer) to the IMAP account (on the mail server).
With Microsoft Outlook
Some versions of Outlook, such as 2016, prevent the simple addition of a second account with the same name (identical email address).
To work around this, you need to add the account from the Profiles section:
From there, you can add the additional account in IMAP:
- Configure the new email account with the IMAP protocol (the same account as configured in POP but this time in IMAP)
- Move one folder at a time by dragging them to the inbox of the new account configured in IMAP
- Wait while the elements are transferred (this may take a long time depending on the volume to be transferred to the server); the activity is indicated at the bottom of the window
With Apple Mail
Deleting the email account configured with POP also deletes the messages it contains. Therefore, it is recommended to disable the POP account instead of deleting it!
Once the POP account is disabled, follow our guide to configure your email address in Apple Mail using IMAP.
When you are done, all you need to do is drag the messages from your POP account's folder structure to the folder structure of the new IMAP account.
Thank you for managing your emails with Infomaniak!
You now have access to one or more email addresses hosted with Infomaniak that you can use and synchronize across multiple devices, as well as for contacts and calendars.
Recommendations
- follow the wizard to configure synchronization for your devices (macOS, Windows, Linux, iOS, Android) and common email client software (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.)
- use directly email, contacts, and calendars/schedules in a web browser thanks to Mail Infomaniak (mail.infomaniak.com)
- download Infomaniak Mail app for iOS / Android devices
Guides for major email applications
System / OS | Application / Software |
Outlook New (2023-2024) / Microsoft 365 MSO / 2019 / 2016 / 2013 / 2010 / 2007 (Windows) | |
Mail (Windows) | |
Apple Mail (configuration profile macOS) | |
Outlook Microsoft 365 MSO (macOS) | |
Apple Mail (configuration profile iOS: iPhone, iPad, etc.) | |
Mail (Android: Huawei, Samsung, Sony, etc.) | |
+ | Outlook (iOS + Android) |
++ | Gmail (iOS + Android + Web browser) |
++ | Mozilla Thunderbird |
+ | em Client |
++++ | Blue Mail |
Generic settings to provide
- incoming IMAP server
mail.infomaniak.com
- IMAP port
993
(with SSL) - outgoing SMTP server
mail.infomaniak.com
- SMTP port
465
(with SSL) - username
full & complete email address
- password
assigned to the respective email address
- mandatory authentication for sending emails; activate in the SMTP settings of your application: check "use the same settings as the incoming server" or according to the software, enter a username (= full & complete email address) and its password
POP3 protocol not recommended (POP server = mail.infomaniak.com and port = 995 with SSL)
Synchronize contacts & calendars (CardDAV/CalDAV)
System / OS | Application / Software |
Outlook via Outlook CalDav Synchronizer or EVO Collaborator (Windows) | |
Contacts & Calendars (Windows) | |
Contacts & Calendars (macOS) | |
Contacts & Calendars (iOS: iPhone, iPad, etc.) | |
Contacts & Calendars via kSync (Android: Huawei, Samsung, Sony, etc.) | |
++ | Mozilla Thunderbird |
+ | eM Client |
Password Change for Email
You can change an email password:
- from the Manager under Mail Service
- from Mail Infomaniak directly
Apply the New Email Password
You must then update your applications & devices on which the email address (whose password has been changed) was installed and connected. Read the guides:
- Apple Mail (macOS / iOS)
- Android Mail / Gmail (different versions)
- Microsoft Outlook (different versions)
- Windows Mail / Courrier
- Mozilla Thunderbird
In Case of Problem
- the various points to check imperatively
You don't yet manage your emails at Infomaniak?
This guide details how to retrieve recently disappeared emails for free (deleted in error by the user, for example).
Indeed, Infomaniak keeps 7 backups (= 7 "snapshots" of the content of each mail account), with a backup made once a day. It is therefore possible to restore the mailbox as it was in the last 6 or 7 days (without touching the emails received in the meantime).
Recovered Elements
- Emails no longer existing when you request restoration will be returned to their original location.
- Some settings related to your email address (part "autoresponder" and part "redirection" in particular) will also be restored if they have changed in the meantime.
Unrecovered Elements
- Moved emails that were not deleted will not necessarily reappear where expected since they still exist somewhere in the email account's hierarchy - they need to be searched for.
- Backup restoration does not include the calendar or the address book.
- Emails not yet present or no longer present at the time of the daily backup execution (also read the POP3 chapter below).
Restore from Mail Service
Prerequisites
- Have administrator or legal representative rights on the account where the email address is located.
- Ensure that the deletion occurred less than 7 days ago.
To restore emails from a Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example).
- Select Mail Service (universe Collaborative Tools).
- Click on the name of the relevant object in the displayed table.
- Click on the relevant email address in the displayed table
. - Click on the Actions on the address button at the top right.
- Click on Restore emails
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, you will receive an informational email.
Restore from Mail Infomaniak
Prerequisites
- Ensure that the deletion occurred less than 7 days ago.
- Have valid access to Mail Infomaniak where the email address is attached.
- Have permission to change the password of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.
To restore emails from the Mail Infomaniak interface:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge.
- Show the email address to be restored from the left sidebar menu.
- Click on Advanced Actions.
- Click on Restore
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, an informational email is sent.
Emails Stored in Unconventional Folders
If you store your messages in folders with unusual names (e.g., folders named Trash or Spam), read the important information presented in this guide.Users of Email Software Configured with POP3
If you are used to accessing your mailbox with email software like Outlook and it is configured with the POP / POP3 protocol, you will not be able to restore everything since the backup is done once a day, it only keeps messages that were at the time of the backup in the Infomaniak inbox; the same goes for your other folders (e.g., Sent Messages) present in the POP3 software: these are not synchronized with Infomaniak and therefore are not backed up; in the future, it is necessary to prefer the IMAP protocol in your email software.
This guide helps you identify and correct errors encountered when trying to use your email software like Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.
Check this guide if you receive a "mailer daemon" or "delivery failure" message after sending an email.
Always use...
- the unique server name:
mail.infomaniak.com
(for IMAP receiving servers and SMTP sending servers) - the correct incoming/outgoing port numbers
- authentication in the settings when prompted, and enter the username (your full email address) and password in the fields for mandatory authentication if necessary
- the correct email address password, which is usually different from the username used to log in to Infomaniak (click here to check if you are using the correct password and, if necessary, change your email address password)
- an existing email address that must have been actually created (or defined as an alias)
- only one protocol at a time (never check an email with devices configured in POP3 for some and IMAP for others as these two protocols do not work well together)
Always try to...
- compare recommended settings for the software used, especially if you have just changed the password on the Infomaniak side
- retrieve your emails using a different network (WiFi, tethering from 4G/5G, or any other internet connection)
- temporarily disable your security software (antivirus, firewall, VPN...); if you can then retrieve emails normally, contact the publisher of the security software you are using
- type your password in plain text in a text editor; depending on your keyboard configuration, the A key may refer to the letter Z and the Q key may refer to the letter A...
- restart and try again to send/receive: some applications require validating the configuration settings window several times or require them to be restarted to take into account their new settings
- compose a new message after modifying your settings: a message being drafted that would be saved in the Drafts folder may not take into account any configuration changes
Types of errors
0x800...
- read this guidecertificate error (SSL or other)
- read this guide550 5.7.1 relaying denied
orProper authentication required
- read this guide535 5.7.0 authentication failed
- read this guide
but also:
- "573 Antispam: Connexion authentifiee pas possible. Veuillez utiliser le port 587 a la place du port 25."
or "An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic."
or "le délai imparti est dépassé" with an error number following it (421, or 573 for example).
Most ISPs (Internet Service Providers) blocked SMTP port 25 many years ago. Therefore, you should never specify port 25 as the SMTP port. To be able to send emails nevertheless, use the recommended ports.
This guide explains the protocols and ports that can be used with Infomaniak email services (Mail Service in particular).
Prerequisites
It is imperative to use only the server name mail.infomaniak.com
when prompted during the configuration of email software or applications, and this applies to both incoming and outgoing mail settings.
If you specify another server name, mail errors may occur.
Recommended Ports
It is recommended to use only the following protocols and port numbers when prompted during the configuration of email software or applications:
- port
993
(secure port for receiving messages via IMAPs - incoming mail) - port
465
(secure port for sending messages via SMTPs - outgoing mail)
It is imperative to enable SSL / TLS authentication
when prompted during the configuration of email software or applications, and this applies to both incoming and outgoing mail settings.
Without enabled authentication, mail errors may occur.
Other Supported Protocols
- port
143
(standard port for receiving messages via IMAP) - port
110
(standard port for receiving messages via POP3) - port
995
(secure port for receiving messages via POP3s) - port
587
(alternative port not recommended for sending messages via SMTP)
- TLS authentication on SMTP ports 587 and 25 (not recommended)
- STARTTLS authentication for IMAP, POP3, and SMTP
- SMTP authentication (either LOGIN or PLAIN)
The Infomaniak API does not provide any connection to email because IMAP and SMTP are the "APIs"; for this purpose, use a Python library like https://docs.python.org/3/library/email.examples.html and https://docs.python.org/3/library/imaplib.html or any library using IMAP and SMTP.
To display emails using php:imap_open("{mail.infomaniak.com:993/imap/ssl}", $email, $password);
This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your online products, particularly their content:
- Only Infomaniak collaborators handling your support request will have access to it.
- You can revoke this access at any time or wait for 7 days for it to automatically close.
Authorize Support to Access Your Content
You can grant access to certain products for a maximum of 7 days from your user account:
- Login to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon with your initials or avatar at the top right
- Select Manage My Profile
- Click on Manage in the Support box
- Authorize access by clicking on the toggle button (allowing one does not allow the other - these are specific authorizations) to:
- Content of email addresses linked to the Infomaniak Mail interface
- Content of folders among the existing kDrive(s) in the organizations to which the current user belongs
- Content of discussions among the existing kChat product(s) in the organizations to which the current user belongs
Screenshots
on Windows
Microsoft provides preinstalled software dedicated to screenshots. But to do it manually:
- Show what you want/need to capture on the screen
- Press the PRINTSCREEN key on your keyboard (or PRTSCR, PRNTSC, etc.) once
- In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page
- "Save" your file
- Repeat the operation from point 1 to point 5 as many times as the desired number of captures
on macOS
- Press the "cmd" + "shift" (the up arrow) + "3" keys simultaneously
- With each press of these keys, an image file is created on your computer's desktop
on iOS (iPhone, iPad...)
- Press the "Power" + "Home" buttons simultaneously (the only two physical buttons)
- Retrieve the screenshots in the "Photos" app on your device
on Android (e.g., Samsung, LG, or Huawei)
- Press the Volume Down key (on the edge) and the Lock key simultaneously
- The captured image is automatically saved in a Screenshots folder in the gallery
Popup Windows
To copy-paste a text message from an error popup in Windows, simply press the "CTRL" + "C" keys on your keyboard to copy the message to the clipboard. You can then paste it ("CTRL" + "V") into the body of the message you send us.
Browser Javascript Console
on Windows
Chrome, Firefox, and Safari: Enter the key combination ctrl + shift + i
Internet Explorer and Edge: Press the F12 key
on macOS
Chrome: Enter the key combination ⌘ + ⌥ + J
Safari: Enter the key combination ⌘ + ⌥ + C
- Then, click on the icon with a barred circle or similar to reset the log
- Show the page of your site experiencing the issue
- The console tab displays JavaScript errors and unfound online resources
This guide explains how to retrieve specific files or folders from a backup made using Acronis and Swiss Backup, the Swiss backup solution from Infomaniak.
Restore specific data
- Log in to the Acronis dashboard using the login credentials for the backup location (Help)
- Click on the device concerned from the All devices menu on the left
- Click on Restore on the menu that pops up on the right
- Click on Restore files / folders
- Select the files to be restored
- Click on Restore
This guide for Infomaniak's Site Creator covers the topic of browser cookies.
By default, when your website is new, no cookies should be stored on your visitors' devices, and there is no tracking functionality for advertisements or marketing purposes.
As a website administrator, some data is stored in your own cookies (such as information indicating that you are a website administrator).
If you add integrated applications/modules to your website, cookies may be used. For example, with the Survey Form: if you add a survey module to your website, it will use cookies when the website visitor votes (to remember that they have already voted).
Notification for Visitors
You can enable a cookie consent message that will appear in a small pop-up window at the bottom of the screen for all new visitors to your site:
- In the left sidebar, click on the Settings button
- Click on Contact Details under Website Configuration
- Enable the cookie information option to configure the brief message and URL for additional information
- Adjust the display type, expanded or not (read below)
- Save the changes at the bottom of the page
Additional Settings
The consent message can be set as default or expanded, when you click on Display. The result is as follows:
- Default:
- Expanded:
This guide explains how reminders and event alerts work on Calendar (managing your Infomaniak calendars/schedules for all your events and appointments).
Add a reminder or alert to an event
To add a reminder to an event (such as an appointment):
- Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Edge
- Click on the New event button to create a new appointment or click on an existing event to edit it
- Click on Show more fields
- Click on Add a reminder to configure it
You can be notified through 3 different channels:
- via a pop-up: the reminder will be displayed as a notification managed by your web browser, as long as Mail is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device
- via email: the reminder will be sent by email at the chosen time
- via a chat system like kChat: the reminder will be sent in the chosen chat thread
Any event invitees will not be notified by reminders/follow-ups.
Add a follow-up to a reminder
The calendar allows you to receive follow-ups for a reminder that you may not have seen or taken into account. As long as you do not click on "Stop reminders," you will continue to receive reminders at the chosen frequency. Handy for never forgetting important tasks.
To add a follow-up to an existing reminder:
- Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Edge
- Click on an existing event to edit it
- Click the pencil icon to edit the event
- Choose the frequency of follow-ups (every hour, every week, etc.)
- Click on the blue Save button