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This guide explains how to add, modify, remove users from an organization within the Infomaniak Manager.
Manage organization users
As a reminder, since you opened your account with Infomaniak, you are part of an organization , yours.
You automatically become the legal representative (all rights + legal responsibility) and can in this case (only) modify the composition of your organization at any time.
Add a new user
As an organization user with sufficient rights, you can add a new user.
This can be a person completely external to Infomaniak or who already has his own Infomaniak user account that he can reuse if he wishes by extending it to your organization.
You can also define its permissions (right to access products, for example) when adding:
Remove a user
As an organization user with sufficient rights, you can remove one or more users:
If you wish to leave an organization to which you belong, by doing so yourself:
Modify a user's permissions/rights
As a user of the organization with sufficient rights, you can modify your own permissions or those of others:
Replace a legal representative
Procedure for replacing a legal representative within an Infomaniak organisation:
Manage users in workgroup
You can organize organization users into work teams: read this guide (click here)
This guide explains how to transfer a domain name that you own with another provider to Infomaniak.
Prerequisites
- Ensure that the domain is transferable according to certain criteria:
- Domain created or already transferred for at least 60 days
- Valid email addresses (owner's contact information, administrative / technical contacts)
- Domain is unlocked
- Safely note the different records (A / MX / TXT, etc.) contained in your domain if you will retain other services than those of Infomaniak after the transfer
- Understand that a DNS update (read below) can take up to 24 hours
- Obtain the authorization code; here are some specific guides to help you if your current Registrar is:
Special cases:
The terms EPP code, authcode, transfer code, and authorization code all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before transferring between registrars.
Transfer the domain to Infomaniak
Once the above prerequisites are met:
- Order the domain name to transfer with Infomaniak
- Enter the authorization code (read the prerequisites) when prompted during the order process
Batch Transfer
Once the above prerequisites are met:
- Order the domain names all at once via this Infomaniak transfer wizard
- Specify the domain names and the authorization codes or import a CSV file with the list of domains and their authorization codes (in 2 columns)
Transfer Duration, Administrative Delays
The duration of a domain name transfer is influenced by two factors:
- The conditions of the registry of the extension; for .FR, Afnic defines a transfer period of 8 days; refer to the specificities of the extensions that concern you from this page (under Frequently Asked Questions by clicking first on the relevant extension)
- The conditions of the Registrar you wish to leave (e.g., Hostinger); the latter has the possibility to oppose the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and accelerate it
DNS Configuration (Before, During, After)
Before the transfer, your domain name is linked to different services (Mail, Web...) through its DNS.
During the transfer process, you will not be able to intervene on the DNS configuration until the transfer is completed.
After the transfer, as it is sometimes difficult to know when this happens, you can decide in advance what DNS configuration to apply (also possible during batch transfer):
For example:
- Your domain name domain.xyz has before transfer the DNS ns1.myregistrar.com and ns2.myregistrar.com AND you will only work with Infomaniak for everything related to email, web hosting, etc. THEN you don't need to do anything except choose our DNS when prompted during the transfer (same if it already has DNS like ns11.infomaniak.com and ns12.infomaniak.com)
- Your domain name domain.xyz currently has the DNS ns1.myregistrar.com and ns2.myregistrar.com AND you are only moving the domain name while continuing to work with different services other than Infomaniak THEN carefully note the information contained in your current DNS zone (A records, CNAME, etc.) as we cannot guarantee that your current DNS zone will persist where it is currently (check with your current registrar) and choose not to use Infomaniak DNS
- and if you don't know which DNS your domain name currently uses, query it via https://infomaniak.com/whois or another whois service
- if your domain name domain.xyz already has DNS like ns11.infomaniak.com and ns12.infomaniak.com before transfer THEN you don't need to do anything except choose our DNS when prompted during the transfer
This guide explains how to transfer data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere to Infomaniak. You remain, of course, the owner of your data, without loss or interruption!
Don't have time to migrate your services? Launch a free tender to find an Infomaniak partner who will handle everything.
Specific Guides
Click on the link corresponding to your current hosting provider:
- Swisscom: complete guide to migrate Web, Mail, and domain name data
Guides for any other host
To retrieve all other data, follow the procedures below:
- guide to migrate Web data (any PHP, HTML, etc. site - for WordPress read this guide)
- guide to migrate Mail data (email addresses, mailbox content, etc.)
- guide to transfer the domain name (domain management, DNS zone, etc.)
To avoid interrupting your website and emails and prevent any content loss when importing your existing data, migrate your services in the indicated order.
You can also bring over other types of data onto Infomaniak servers:
- content from Dropbox, Google Drive, etc.: read this guide
- data from Synology or QNAP NAS: read this guide
Why join Infomaniak?
By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, the linking of your domains will be done automatically with your site and email address. You will not need to manually configure the DNS of your domains with another registrar.
Learn more about Infomaniak
This guide explains how to enable or disable the automatic renewal of your products. This feature automates the renewal of your products that are approaching their normal expiration via the payment method of your choice.
During new orders or the renewal of a product, this feature is automatically activated if you use a supported payment method (CB, Visa, and MasterCard). It is possible to disable this feature at any time.
Enable Automatic Renewal
To enable the automatic renewal of the product of your choice:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on To be paid
- Click on the date filter (next 2 months) to Show All
- Click on the action menu â‹® to the right of the relevant item in the displayed table
- Choose to enable automatic renewal
- A window may then open to choose the desired payment method
- The first payment attempt takes place 14 days before the product's expiration date
Disable Automatic Renewal
One product at a time
To disable automatic renewal for a product:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Click on the action menu â‹® to the right of the relevant item in the displayed table
- Choose to disable automatic renewal
All products at once
To disable automatic renewal for all products:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
- Click on Accounting in the left sidebar
- Click on Auto Renewal
- Select the relevant products by possibly clicking on the column header to select all
- Click on the Manage Renewals button
- Click on Disable Automatic Renewal
This guide details how to retrieve recently disappeared emails for free (deleted in error by the user, for example).
Indeed, Infomaniak keeps 7 backups (= 7 "snapshots" of the content of each mail account), with a backup made once a day. It is therefore possible to restore the mailbox as it was in the last 6 or 7 days (without touching the emails received in the meantime).
Recovered Elements
- Emails no longer existing when you request restoration will be returned to their original location.
- Some settings related to your email address (part "autoresponder" and part "redirection" in particular) will also be restored if they have changed in the meantime.
Unrecovered Elements
- Moved emails that were not deleted will not necessarily reappear where expected since they still exist somewhere in the email account's hierarchy - they need to be searched for.
- Backup restoration does not include the calendar or the address book.
- Emails not yet present or no longer present at the time of the daily backup execution (also read the POP3 chapter below).
Restore from Mail Service
Prerequisites
- Have administrator or legal representative rights on the account where the email address is located.
- Ensure that the deletion occurred less than 7 days ago.
To restore emails from a Mail Service:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example).
- Select Mail Service (universe Collaborative Tools).
- Click on the name of the relevant object in the displayed table.
- Click on the relevant email address in the displayed table
. - Click on the Actions on the address button at the top right.
- Click on Restore emails
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, you will receive an informational email.
Restore from Mail Infomaniak
Prerequisites
- Ensure that the deletion occurred less than 7 days ago.
- Have valid access to Mail Infomaniak where the email address is attached.
- Have permission to change the password of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.
To restore emails from the Mail Infomaniak interface:
- Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge.
- Show the email address to be restored from the left sidebar menu.
- Click on Advanced Actions.
- Click on Restore
- Select a Restoration date (only for the last 7 days).
- Click on Restore emails.
- Once the restoration is complete, an informational email is sent.
Emails Stored in Unconventional Folders
If you store your messages in folders with unusual names (e.g., folders named Trash or Spam), read the important information presented in this guide.Users of Email Software Configured with POP3
If you are used to accessing your mailbox with email software like Outlook and it is configured with the POP / POP3 protocol, you will not be able to restore everything since the backup is done once a day, it only keeps messages that were at the time of the backup in the Infomaniak inbox; the same goes for your other folders (e.g., Sent Messages) present in the POP3 software: these are not synchronized with Infomaniak and therefore are not backed up; in the future, it is necessary to prefer the IMAP protocol in your email software.
This guide explains how to manually pay your Infomaniak invoices and which payment methods are accepted. Do you wish to automatically renew certain products?
How to Pay or Renew a Product?
To renew a product before or at its expiration:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on To Pay.
- Click on the date filter (next 2 months) to Show All
- Select the invoices to pay.
- Click on the Pay my selection button
- Choose a payment method and complete the procedure (choose IBAN to receive a Pro Forma invoice before payment).
How to Pay a Pending Order?
To settle your order:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
- Click on Accounting in the left sidebar.
- Click on Orders.
- Click on the order to pay.
- Click on Pay the order.
- Choose a payment method and complete the procedure.
Accepted Payment Methods
To pay for a new order, renewal, or change of offer, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
- PayPal
- Prepaid account (you can use the available balance and pay the rest of an invoice with another payment method)
To top up a prepaid account, you can use:
- Visa, MasterCard, Carte Bleue credit card
- PostFinance card (if the currency is in CHF)
- IBAN transfer (any bank fees are your responsibility)
The limits for depositing into a prepaid account are from 0.1 EUR to 9999 EUR or from 0.1 CHF to 9999 CHF.
Generate or Print a PDF Invoice
Read this guide about invoices.
Thank you for choosing to customize your customer account with Custom Brand!
Available as an option with any Infomaniak offer or included with kSuite Enterprise, discover this customization tool to make your web addresses unique, add a logo, or a slideshow of images to your login page in your Infomaniak space.
Prerequisites
- Have a domain name (get a domain name) with an extension supported by Infomaniak (list of available extensions) - note that this also works with a subdomain
- Host your domain name with Infomaniak (transfer to Infomaniak) or manage its DNS zone with Infomaniak (DNS zone management)
⚠️ The Web Redirection tool will no longer be usable on your domain after activating Custom Brand on it.
Custom Brand customization guides
- Customize URLs and interface / disable Custom Brand
- Troubleshooting:
Customize your web addresses with your domain
Access to ... | without Custom Brand | with Custom Brand |
---|---|---|
Manager | manager.infomaniak.com | manager.domain.xyz |
Emails (Mail) | mail.infomaniak.com | mail.domain.xyz |
Calendars / Schedules | calendar.infomaniak.com | calendar.domain.xyz |
Contacts | contacts.infomaniak.com | contacts.domain.xyz |
kDrive | kdrive.infomaniak.com | kdrive.domain.xyz |
kMeet video conferences | kmeet.infomaniak.com | kmeet.domain.xyz |
SMS (if previously used) | sms.infomaniak.com | sms.domain.xyz |
Customize your organization's interface
The following interface options can be modified from your space:
- Adding your logo to your organization's interface
- Adding a panorama of 3 images to the login page
- Changing the text and button color on the login page
- Customizing kDrive pages
This guide helps you identify and correct errors encountered when trying to use your email software like Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.
Check this guide if you receive a "mailer daemon" or "delivery failure" message after sending an email.
Always use...
- the unique server name:
mail.infomaniak.com
(for IMAP receiving servers and SMTP sending servers) - the correct incoming/outgoing port numbers
- authentication in the settings when prompted, and enter the username (your full email address) and password in the fields for mandatory authentication if necessary
- the correct email address password, which is usually different from the username used to log in to Infomaniak (click here to check if you are using the correct password and, if necessary, change your email address password)
- an existing email address that must have been actually created (or defined as an alias)
- only one protocol at a time (never check an email with devices configured in POP3 for some and IMAP for others as these two protocols do not work well together)
Always try to...
- compare recommended settings for the software used, especially if you have just changed the password on the Infomaniak side
- retrieve your emails using a different network (WiFi, tethering from 4G/5G, or any other internet connection)
- temporarily disable your security software (antivirus, firewall, VPN...); if you can then retrieve emails normally, contact the publisher of the security software you are using
- type your password in plain text in a text editor; depending on your keyboard configuration, the A key may refer to the letter Z and the Q key may refer to the letter A...
- restart and try again to send/receive: some applications require validating the configuration settings window several times or require them to be restarted to take into account their new settings
- compose a new message after modifying your settings: a message being drafted that would be saved in the Drafts folder may not take into account any configuration changes
Types of errors
0x800...
- read this guidecertificate error (SSL or other)
- read this guide550 5.7.1 relaying denied
orProper authentication required
- read this guide535 5.7.0 authentication failed
- read this guide
but also:
- "573 Antispam: Connexion authentifiee pas possible. Veuillez utiliser le port 587 a la place du port 25."
or "An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic."
or "le délai imparti est dépassé" with an error number following it (421, or 573 for example).
Most ISPs (Internet Service Providers) blocked SMTP port 25 many years ago. Therefore, you should never specify port 25 as the SMTP port. To be able to send emails nevertheless, use the recommended ports.
This guide explains how to configure the VAT rate on your Infomaniak ticketing platform.
Adjusting VAT Rates as of January 1, 2024
The VAT rate has been updated in accordance with the VAT tax rate increase as of January 1, 2024. Any orders made for events taking place in 2024 will have the new default rates applied.
Orders made in 2023 for events in 2024 will also have the new rates applied if they have been properly configured on the ticketing platform.
If this is not the case, please verify the VAT rate entered by following the instructions below. You can also manually send the invoice or receipt to the customer from the order.
Setting the Overall VAT for the Ticketing Platform
- Log in to your Infomaniak account
- Go to the Ticketing section
- In the left menu, under Settings, click on Ticketing Settings
- Check the box indicating that you are subject to VAT
- Enter the VAT rate and VAT number in the fields
Setting Specific VAT Rates for a Tariff
If certain ticket tariffs have a different VAT rate than the overall VAT, you will need to configure it at the tariff level.
- Log in to your Infomaniak account
- Go to the product Ticketing and select the relevant ticketing platform
- In the left sidebar menu, select Programming, then click on Event
- Go to the tariff field and Add or Edit a tariff
- Click on Advanced Settings
- Check the box Edit VAT and Choose the VAT rate to apply to this tariff
The easiest way to manage your emails, contacts, and calendars is to use Mail Infomaniak for the web browser.
The Infomaniak Webmail offers many advantages:
- no software to install or configure
- share contacts, calendars, and email addresses with other users
- unified management of all your Infomaniak email addresses
- antivirus and anti-spam protection
- automatic sorting of incoming messages (filters)
- sending large attachments
- synchronization of your contacts/calendars/tasks across devices
- kDrive sharing
- secures and respects your privacy
How to start Mail Infomaniak ?
- open Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- log in with your Infomaniak user account credentials (not the password of your email address)
- if necessary, link the email addresses to manage with Mail
What would you like to do?
- Sync your contacts and calendars
- Access the options for an email address (signatures, filters, spam, etc.)
- Invite a user to create their Infomaniak account
- Change the password for an email address from Mail
- Change the rights of a user
- Create an email address at Infomaniak