Thank you for choosing to customize your account with Custom Brand!

As an option with any Infomaniak offer or included with kSuite Entreprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your login page for your Infomaniak Organization.

Prerequisites

• Have a domain name with a supported extension by Infomaniak - note that this also works with a subdomain.
• Host your domain name with Infomaniak (transfer it to Infomaniak if necessary).

Custom Brand customization guides

• Customize the URLs and interface / disable Custom Brand
• Troubleshoot an issue:
  • domain verification associated
  • domain blocking associated

Customize your web addresses with your domain

Customize your Organization's interface

The following interface options are customizable from your space:

• Adding your logo to your Organization's interface.
• Adding a panorama of 3 images on the login page.
• Changing the color of the text and the button on the login page.
• Customization of kDrive pages.

This guide presents the advantages of kSuite (Standard, Pro, Entreprise), the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies user management in companies and groups your products into a single invoice with a unique due date.
  • It also includes advanced user management for all the applications you need to collaborate online.
  • You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
• kSuite is a bundled offer that can be upgraded to a higher tier at any time but it is not possible to downgrade later, or to transfer kSuite to another Organization.
  • The products included in kSuite cannot be moved or canceled independently of each other.
• To help you identify the most suitable kSuite offer for your needs, refer to this other guide.

Choosing kSuite over standalone apps

The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.

kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended as soon as you own or wish to have a domain name that will be associated with it.

It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately. 

Here are some other points:

• One single invoice
• address book & dynamic calendar for the Organization
• more important disk storage (per user)
• Custom Brand included with kSuite Entreprise

In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

The products included in kSuite

On your interface ksuite.infomaniak.com you access:

Create, communicate, plan, collaborate, share…

• kChat
• A Mail Service (even if you already have a Mail Service)
• Calendar
• kDrive (even if you already own a kDrive)

Also:

• Contacts
• kMeet
• Swisstransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or optional depending on the offer

Are you a Partner or do you want to become one to resell kSuite?

This guide details the various elements that can be configured and customized on kChat to best suit your usage preferences.

Change the language of the kChat interface

kChat displays in the language chosen for the Manager and, like your avatar/profile picture, these settings are managed within the Infomaniak profile.

Setting up kChat on the Manager

To access kChat preferences and specifically to define which channel (one or more possible channels) new users (excluding external users) will be automatically added to, in addition to belonging to the General channel:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Settings in the left sidebar:
   

Customize the general display of kChat

To access the settings of the kChat applications:

1. Click here to access the Web app kChat (online service kchat.infomaniak.com) or open the mobile app kChat (application for iOS/Android smartphone or tablet) or the desktop app kChat (desktop application for macOS/Windows/Linux).
2. Click on the icon ‍ in the top right corner of the interface.

You can choose:

• a display density, and an optional color display in compact density
• the display or not of previews in your conversations
• the size of a channel (width)
• the starting position when you return to an unread channel
• the number of personal messages to display

The Notifications tab allows you to customize kChat notifications.

The Shortcuts tab lists the keyboard shortcuts available to work faster with kChat.

Fix a display zoom issue

To zoom in or out on the display, which has become unreadable, you need to use the following keyboard shortcuts:

• like on a browser, CTRL/CMD and - to zoom out
• CTRL/CMD and + to zoom in
• CTRL/CMD and 0 to reset to default size

Dark Mode / Light Mode

To switch between a light, dark or automatic theme:

1. Click on Appearance in the left sidebar menu of the app Web settings:
   
    

Customize a discussion, a channel, etc.

Next to each item in the left sidebar, there is an action menu ⋮ that allows you to, among other things, set the sort order (alphabetical, by recent activity, manual):

Set a status

To enhance your profile and its display in kChat discussions as well as on the various pages and tools kSuite, you can set a status in the form of text and/or emoji, with an optional expiration date:

1. Click on your avatar or initials in the top right corner of the interface.
2. Click on Choose a custom status.
3. Enter a custom status or choose one from the suggestions.
4. Enter an expiration date if necessary:
   
5. Click on the smiley icon if you want to choose an emoji next to your name.
6. Confirm with the Set Status button.

Use kChat with your domain and brand

This guide explains how to customize the display of the Organization you are in the Manager Infomaniak.

Introduction

• You can, for example, add a logo to the Organization's name and completely replace the name display with a small banner.
• For advanced customization of URLs and certain interfaces, including login pages, check out Custom Brand.

Access the customization page

Prerequisites

• Be the legal representative or administrator in the relevant Organization.
• Be in the correct Organization (or switch to another if necessary).

To customize the Manager interface:

1. Click here to access the Organization customization on the Infomaniak Manager.
   

The left Customize button allows you to edit the visible part at the top left of the Manager:

• Choose a square logo only (in this case, no rectangular logo).
• Choose to put initials in the square (in this case, it is possible to have a rectangular logo in addition or no rectangular logo).

The right Customize button allows you to add a rectangular logo (only) to applications like kDrive and Mail:

• Note that the rectangular logo will also be considered on the Manager side (it is not possible to have a different rectangular logo between these different services).
• If no rectangular logo is configured on the Manager, it simply will not be displayed.

This guide explains the differences between the web hosting offers to help you choose the best solution according to your computer needs.

Web Hosting Starter

The free web hosting

The Starter Web hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional, latest generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as Web hosting - you manage the sites in the same way.
• A VPS allows you to manage your server completely autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven, and secure IaaS solution

For Infomaniak, it is the infrastructure that drives kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.‍

With customized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, same for Kubernetes Service.

Jelastic Cloud

Web hosting tailored to your chosen technologies

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offering:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

This guide explains how to customize the limits of a site hosted on a Web Hosting or a Cloud Server.

Unlock or adjust the limits of a site

To access website management:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
3. Click on Manage under Advanced Settings:
   
4. Click on the PHP / Apache tab.

You will be able to…

• … unlock for 60 minutes the memory limit (memory_limit = 1280 Mb) and the maximum script execution time (max_execution_time = 60 minutes):
  
  • This unlock is possible up to 10 times a year.
• … customize the limits of:
  • max_execution_time (in seconds)
  • memory_limit (in MB)
  • post_max_size & upload_max_filesize (maximum file size for upload, in Mo)
  • Cloud Server only: Max children (refer to this other guide)
  • Cloud Server only: Max input time

Maximum values by hosting type

The easiest way to manage your calendars/schedules is to use the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing calendars with other users.
• Saved permanently.
• Synchronization of calendars (+ tasks) between devices.
• Attachment / kDrive.
• Secure and respects your privacy, hosted in Switzerland by a neutral and independent company.

How to get started with Calendar Infomaniak?

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).

What would you like to do?

1. Synchronize calendars across all your devices
2. Customize the app's display
3. Display public holidays
4. Create a task
5. Schedule a meeting
6. Create a unique event
7. Create a recurring event
8. Create an event reminder
9. Manage room bookings
10. Print a calendar
11. Import a calendar
12. Export a calendar
13. Share a calendar
14. Share a calendar publicly
15. Restore deleted events
16. Add an attachment to an event
17. Set a calendar as default on the app
18. Create a desktop app (from the Web Calendar app for example) from Chrome

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about a Infomaniak product

This guide explains the difference between the terms synonym and alias in the context of the Domain Name service offered by Infomaniak.

Domain synonym / domain alias

Domain names referred to as synonyms (i.e., domains that are entirely dependent on the main domain, without their own DNS configuration) and aliases (independent domains, with their own DNS configuration) can both serve as secondary domains associated with a main domain.

For example, the domains apple.xyz (alias) and banana.xyz (synonym) can redirect to a common main domain such as fruits.xyz.

Here is the technical distinction to remember:

• The synonym (also called a « linked domain » or « DNS mirror ») directly uses the DNS servers of the main domain. It has no DNS zone of its own.
• The alias (also called « autonomous redirected domain » or « DNS alias ») has its own DNS records (independent DNS zone), even though it points to the same hosting or services.

Learn more

• How to add a domain as an alias
• How to unlink an alias domain
• Understand the difference between domains and DNS zones

Thank you for entrusting your email hosting to Infomaniak.

This guide allows you to quickly use the essential functions of your new Mail Service. In case of any issues, consult the knowledge base before contacting Infomaniak support.

Create email addresses

• Get started with the interface
• Create email addresses
• Create email addresses in bulk
• Create email addresses that serve only as redirects
• Copy the mail content from Gmail, OVH, etc. to Infomaniak

Use your created email addresses

• Synchronize your devices
• Check the log of incoming and outgoing emails
• Hide the recipient addresses of an email
• Discover the Infomaniak Mail mobile app
• Use the email service even if the domain points to Wix or similar
• Use the email service with your website
• Use the email drafting assistant

Get acquainted with important information

• Sending limits
• Size limits
• Recipient limit
• The various identifiers
• Troubleshoot an error with an email software/client

Customize your email

• Add a signature
• Add an alias
• Add an out-of-office message
• Add a domain name
• Automatically sort incoming emails

Secure your email address

• Filtering solutions guide
• Secure a message with encryption
• Manage security alerts
• Change the password of an email address
• Manage SPF, DKIM, DMARC, etc.
• Report a phishing email

This guide details the offer of Serveur Cloud which allows you to create several hostings (FTP "spaces" for which you create your FTP/SSH accounts) on which you add sites (Apache "vhosts" for the indicated domain), and the VPS offer intended for a different use.

Breaking free from shared hosting limitations

With a managed Cloud Server, you can distribute your sites across your hosting environments as you wish. You can configure them by specifying the root directory as well as certain information such as the memory_limit and the max_execution_time beyond the limits imposed by a shared environment.

Web tools are available such as cronjobs, Site Creator, WordPress (which allows for the installation and use of the WordPress tool with ease) or access and error logs. It is quite possible to add a specific Apache module or to install a caching system.

Server Cloud or VPS?

Managed (Serveur Cloud)

Infomaniak manages the software part of the servers under FastCGI and PHP-FPM without allowing you to freely configure the server (for example, no custom installation). Only specific programs can be installed.

Unmanaged (VPS)

Infomaniak handles the hardware and installs the chosen version of Linux or Windows upon order. There is no software-level intervention. The server is under "your responsibility". You can restart the server via the Infomaniak Manager and a snapshot system is available (excluding VPS Lite).

If you are hesitant to take a Server and you mainly plan to have a large amount of video content, you can pair a shared hosting with a VOD space. This solves the problems of overload on a site since it allows you to separate the audiovisual content from your shared hosting and thus have a video storage space that easily supports significant load increases. You will also have detailed statistics at your disposal regarding the viewing of your videos.

Switching from one to the other...

To migrate a **Serveur Cloud** to a **VPS**, or vice versa, there is no "turnkey" solution. For this type of migration, you must cancel the product that is no longer desired and then order the product you need in its place. Infomaniak will refund upon request any purchase of a new server if the cancellation occurs within 30 days of the order.