This guide concerns Infomaniak products that integrate the use of artificial intelligence (AI), including kSuite, kChat, kDrive, Mail, Site Creator…

Preamble

• The use of AI at Infomaniak is based on a transparent and ethical approach.
• Each service integrating AI follows strict principles to ensure reliable and respectful use:
  • The protection of information is ensured by the complete processing of data within infrastructures located exclusively in Switzerland, thus guaranteeing full control over digital sovereignty,
  • the results generated are never used to train models or for advertising purposes,
  • and AI is not intended to replace humans, but to assist them.

kChat

The AI integrated into kChat saves time in exchanges: it can rephrase sentences, generate quick responses, correct spelling, or adjust the tone of a message. The user retains full control over the suggestions, which are local to each session only.

Mail Infomaniak

In the Mail application, AI assists in drafting emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different tones. Nothing is sent automatically, and the user can modify the texts at any time.

Site Creator

An AI-powered writing assistant enables Site Creator to quickly generate content tailored to various types of web pages. This service is useful for those launching a site and looking to produce clear, optimized, and relevant texts.

kDrive

On kDrive, artificial intelligence is deployed at two complementary levels to simplify document management.

On the one hand, an AI assistant accessible via Euria allows you to interact with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.

Moreover, AI facilitates the automatic classification of files imported into kDrive thanks to an intelligent categorization system. By analyzing the content, kDrive can assign files to categories such as “administrative”, “photo”, “personal”, etc. This allows for quick sorting and better search, especially for files synchronized from different devices (computer, mobile).

On-demand AI with AI Tools

Infomaniak provides a platform that allows for easy integration of open-source models into custom projects. It is possible to leverage text analysis, content generation, translation, or other AI uses via on-demand calls. These services enable developers to benefit from high-performance AI without relying on closed or proprietary solutions.

Responsibilities of the parties

Data provided to the AI

• Infomaniak's AI is currently based by default on these models.
  • Among them, Mistral, Whisper, DeepSeek, Llama, granite…
• When using a writing assistant, the messages and requests sent to the AI are exclusively processed in Switzerland by Infomaniak's infrastructure.
• No data is processed or shared with a third party.

Data provided by the AI

• The language model generates text based on the data it has assimilated during its training, devoid of consciousness, intentions, or moral responsibilities.
• It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an infallible source of information.
• He must exercise his critical judgment and verify the information provided by the assistant with reliable sources when necessary.
  • For example, if someone uses the model for crucial tasks such as medical, legal, or financial advice, they must take extra precautions to confirm the information provided by the model.
• In case of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.

This guide explains how to share an email received on Mail Infomaniak using a specific link.

Preamble

• It is possible to share any email regardless of its location (sent messages, archived, etc.).
• The share link is valid for 30 days.
• The attachments will be visible.
• It is not necessary to have an Infomaniak account to view the message.
• Returning to the same message to copy the share link again generates a different link, valid for 30 days.
• Warning: it is not possible to revoke a share link.

Share the content of a message…

… from the Mail Infomaniak web app

To get the sharing link of an email from the Mail Infomaniak interface:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Open the message to share and click on the action menu ⋮ on the right.
3. From the menu that appears, select Copy share link:
   
4. The link is copied to your clipboard; you can view the URL to preview the share and send the URL.

… from the Infomaniak Mail mobile app

For this:

1. Open the email in question on the Infomaniak Mail app (iOS / Android).
2. Click on the action menu ⋮ located at the top right of the displayed email.
3. Choose Share the email to send the specific link to this email via the means offered by your device (SMS, Quick Share, etc.).

This guide explains how to remove an email address currently accessed by your user account from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Detach an email address

To remove an email address currently being accessed:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. If necessary, click on the chevron ‍ to the right of the email address currently visible on the Web app Mail Infomaniak.
3. Click on the action menu ⋮ to the right of the email address you want to detach.
4. Click on Detach this email address:
   
5. Click on the red button to confirm the removal:
   

Detach an address in error

To remove an email address that is currently linked but whose password has been changed, simply click on the ⚠️ icon and then request the detachment of the address:

• Confirm the deletion in the same way as in point 5 above.

This guide concerns the notifications that can be received with the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

To be notified according to the specific email address

The Infomaniak Mail mobile app allows you to manage multiple email addresses and you can choose to receive notifications for only some of your email addresses and not others.

To access the notification settings of the application, refer to point C of this other guide.

Troubleshoot an issue…

… on iOS

Check in the settings of the Infomaniak Mail mobile app that notifications are enabled for the email address in question:

... on Android

On Samsung devices with One UI 6.1 and above, the system settings screen for notifications no longer allows you to specify by default which of your email addresses should trigger a notification.

The solution is to enable the option “Manage notification categories for each application” from the main Android notifications page, by first clicking on “Advanced settings” at the bottom of the window.

Go back to the notification page of the Infomaniak app and you will be able to tap on “Notification Categories” to find the choice of specific notification by email address.

Receive all notifications

If you have enabled notifications for the app on your mobile device, you will receive a notification for each new message that arrives.

Troubleshoot an issue…

If you see a new message arrive in your inbox, but it has not triggered any notification on your device, there may be multiple reasons for this.

1. Start by opening the app to make sure it is working, update it if necessary.
2. Open another application or turn off the device screen (if the Infomaniak Mail application is open, in the foreground, screen on, the device may not emit any notification).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message in the inbox? Indeed, a message going to spam or another folder may not trigger any notification.

... on Android

1. Have you waited for several dozen minutes? Indeed, quick notifications (like push) require going through a Google service to function, but some devices that do not use Google services (like Fairphone) may receive notifications at much longer intervals.

This guide explains how to automatically transfer new messages from an existing email address, managed with Infomaniak, to the email account of your choice, even if it is completely external to Infomaniak, while keeping (or not) the messages.

Number of possible redirections

Number of email addresses that can be specified to redirect emails from an existing email address:

• my kSuite+ = 100‍‍
• kSuite Standard max. 1 user = 10‍‍‍ | kSuite Standard min. 2 users = 100‍‍ | kSuite Pro = 100‍‍ | kSuite Entreprise = 100‍‍‍
• Service Mail Starter = 10‍‍ | Service Mail 5 addresses min. = 100‍

Add a redirection from the Infomaniak Web Mail app

Prerequisites

• Having permission to manage redirections: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access your Infomaniak mailbox:

1. Click here to access the Mail Web app Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the email address in question from the dropdown menu on the left sidebar.
4. Click on Redirections:
   
5. Click on the blue button Add a redirection.
6. Enter a destination email address per line.
7. Click on Add.

Add a redirection from Service Mail

To access the Mail service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address concerned in the table that appears.
4. Click on the Redirection and alias tab or from the left sidebar.
5. Click on the blue button Add a redirection:
   
6. Enter a destination email address.
7. Click on the blue + button to add more email addresses.
8. Click on Confirm to finish adding.
9. Click on the toggle switch to keep or not a copy of the emails on the email address after redirection.

Copy or move?

Once an email redirection address has been added, you can check the box to delete emails from the server after forwarding, the redirection then becomes a move and no longer a copy.

Delete email redirections

You cannot apply the redirection service to multiple email addresses of a domain in a single operation. However, the reverse is possible and you can therefore select all the addresses of a Mail Service and delete their possible redirection.

In case of trouble

• Gmail emails are redirected without any particular restrictions EXCEPT in a very specific case.
• Any email considered as spam by Infomaniak will not be redirected.

This guide details the rules to follow to send emails from Infomaniak to multiple recipients without it being considered as spam.

Preamble

• Infomaniak is a Swiss hosting provider governed by Swiss laws, federal laws (and general terms of use) which stipulate that before being added to an email sending list, potential recipients must have given their consent.

Getting the recipient's consent

For a user's subscription to a newsletter to be considered voluntary, the user must:

1. To have entered their email address in a form dedicated to a specific topic.
2. To have clicked on a validation link automatically sent after registration (point 1); this registration must only concern the subject specified at the time of registration.
3. To be registered by the Newsletter system with the IP address and date.

This is called a double opt-in subscription.

The term "double opt-in" refers to a registration process in which a user takes two distinct actions to confirm their intention to receive communications, typically newsletters or marketing emails.

The owner of an email address can report any received message as spam at any time. Collecting subscriber sign-ups through double opt-in is therefore the only way to protect against a potential spam complaint.

What to do in case of a spam complaint?

As an email provider, Infomaniak must demonstrate its cooperation in the fight against spam and ensure that none of its customers are blocked/blacklisted by the email providers of potential complainants.

In case of a spam complaint, Infomaniak can therefore temporarily suspend deliveries and ask the sender of the message for proof of registration of the complainant; in this case, the complaint will become void.

However, the complaint will be justified if no proof of subscription is provided and Infomaniak may be forced to take measures: suspend the email address, the domain name or terminate the contract in case of recurrence.

How to comply?

If you wish to conduct email campaigns, make sure you have the information from point 3 above (IP address and registration date of each subscriber). This process ensures that the user has explicitly confirmed their desire to receive communications, thereby strengthening the legitimacy of the subscriber list and reducing the risk of spam or unauthorized sign-ups.

It is therefore recommended to build your list by inserting a contact form on your website that will ensure to collect the email addresses of your subscribers via double opt-in.

An unsubscribe link must also be visible and appear at the bottom of each of your newsletters.

This guide concerns Greylisting, a protective measure that is implemented on Infomaniak's mail servers.

How Greylisting Works

Greylisting is a technique used by Infomaniak mail servers (among others) to combat spam. It relies on the principle of temporarily delaying the delivery of an email to verify the legitimacy of the sender. This method exploits the fact that spam servers often send emails without adhering to message retransmission standards.

1. Initial Reception

When a mail server receives an email, it records three elements:

• the sender's IP address
• the sender's email address
• the recipient's email address

2. Temporary Rejection

The server temporarily rejects the delivery of the email and sends a temporary error message (code 4xx). This means that the message is not permanently rejected, but that the sending server must try again later.

3. Retry

Legitimate mail servers are programmed to retry delivering messages after a certain delay. Spam servers, on the other hand, often do not bother to retry.

4. Acceptance

Upon retry, if the email comes from the same trio (sender's IP, sender's email address, recipient's email address) noted previously, the message is accepted and delivered to the recipient.

This guide explains how to transfer to Infomaniak a Gmail address hosted by Google. Refer to this other guide if you are looking for information on importing custom domain addresses.

Infomaniak prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have an available email quota or adjust it in advance if necessary.

Transferring emails from Gmail to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue button Create an email address in the top right corner.
4. Enter the address (the part before the @ symbol) for example contact or michelle.
5. Click the blue Continue button.
6. Select I will consult the email address alone.
7. Click the blue Continue button.
8. Enter a password.
9. Click the blue Continue button.
10. Click the blue Finish button.
11. Start again at point 3 above to recreate all the email addresses identically.

b. Import Gmail mail content to Infomaniak

Access the Infomaniak Mail Service and import your emails:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ in the right part of the blue Create an email address button.
4. Click on Import emails (direct link).
5. Click on Import my emails into a single email address.
6. Enter the existing email address at Google.
   • By specifying that your previous address is a @gmail.com address, the assistant will prompt you to log in to your Gmail account.
7. Click on the "Sign in with Google" button that has appeared.
   • Make sure you are connecting to the Gmail account involved in the email copy.
8. Confirm that you allow the Infomaniak tool to connect to your account (automatic procedure).
9. Once the popup is validated, you can choose which Infomaniak address to import your Gmail emails to (if necessary, refer to this other guide from point 7).

Labels and storage volume

The storage space displayed at Infomaniak may not match that indicated in Gmail, notably due to the different management of labels/tags.

Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email client like Thunderbird):

Therefore, an email tagged in multiple Gmail folders may be counted multiple times during migration, which is why an account showing, for example, 6 GB in Gmail may occupy 18 GB once transferred to Infomaniak servers.

Adjust the application settings

As soon as you have ensured that the domain name associated with your email works with Infomaniak, change the settings of the software/email clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

To finish

• Ensure that the email is properly secured
• Copy the content from other Mail providers

This guide concerns the setup of the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

Access the application settings

To open the settings of the mobile app Infomaniak Mail on your device:

1. Tap at the top left of your inbox:
   
2. Click on the Settings icon ‍ at the top of the panel that opened:
   
3. You can manage the settings from the screen that appears:
   

a. Signature selection

If you have multiple email addresses linked to your account, tap on the email address for which you want to change the signature.
Then choose another signature from among those configured.

b. Application lock

This option allows you to protect the application using one of your device's lock methods, which allows you to stay logged into Infomaniak Mail with your user account but prevents access to Infomaniak Mail by a third party when the application is no longer among the open applications.

If your device has a fingerprint reader, you can use this method to activate the lock:

When reopening the application, authentication is required:

c. Notifications on the device

You can configure notifications for each of the email addresses linked in the application:

Also, refer to this other guide regarding mobile notifications.

d. Contact & calendar synchronization

For now, this synchronization is managed externally. Please refer to the assistant https://config.infomaniak.com/.

e. Conversion list density

The display mode can be compact, normal, or wide.

f. Theme

The theme allows you to choose a dark mode display or, conversely, a light display with black on white. This display can also be set based on the device's theme (thus allowing for any system setting that might change the display based on the time of day).

g. Accent color

The accent color is either blue or pink.

h. Swipe actions

Swipe actions allow you to define what operation Infomaniak Mail should perform if you swipe your finger across a message from right to left or from left to right:

The possible actions are:

• delete the message (it goes to the trash)
• archive the message (it goes into an archive folder)
• mark it as read or unread
• move the message (in this case, the folder list appears after a swipe)
• favorites (to activate tracking on the message)
• mark as spam
• quick action menu (also accessible from reading the message and offers to write a reply, perform a transfer, deletion, printing, etc.)

It is also possible to select "none" to avoid unwanted operations if your device is not suitable for scanning:

i. Message display mode

Choose between a threaded display of messages (conversation mode) or individual.

j. Display external content

Choose between automatic or on-demand display of external content (images...).

Application language

The language is based on the language of your device on which the Infomaniak Mail mobile app is installed and not on the language set on your user account.

This guide helps you better understand the peculiarities that may arise in the display of emails when using various messaging applications and Infomaniak Mail apps.

Preamble

• It can happen that inconsistencies occur in the display of a list of emails contained within a folder (example: the Sent folder) Sent Messages) and that the messages sorted and considered as the most recent by one device will not be the same as those displayed when using another tool.

Understanding Unique Identifiers (UID)

UIDs (Unique Identifiers) are unique identifiers assigned to each message in an IMAP mailbox. They are used to uniquely identify each message, regardless of changes made to folders or the messages themselves. UIDs are particularly useful for managing and synchronizing emails across multiple IMAP email clients/software:

• Each email is assigned a unique UID at the time of its creation in a mailbox; this UID does not change as long as the email exists, even if its content or metadata is modified.
• UIDs are typically sequential, which means that more recent messages generally have higher UIDs.
• During email synchronization, IMAP email software/clients can use UIDs to determine which messages are new, modified, or deleted since the last synchronization; this allows for efficient email management without having to download and compare all messages.
• Depending on the tool used, to display them in the order they were received, messages can be sorted by their receipt date or by UID.

Do not confuse with:

• Message Sequence Number (used for temporary operations based on the current position of the messages)…
• Message-ID (RFC 5322) (used to uniquely identify messages across different servers and email clients)…
• X-Message-Id (server-specific and used for internal tracking purposes)…
• Thread-Index and Thread-Topic (used by Microsoft applications for tracking conversation threads)…
• GMail Unique Identifiers (specifically used by Gmail to manage messages and conversation threads)…

IMAP applications and Infomaniak Mail app

The issue may appear in this form at the server command level:

758 - date.sent: 2017-10-11 23:15:26 (+0100)
757 - date.sent: 2017-10-11 15:00:55 (+0100)
756 - date.sent: 2017-10-11 14:39:28 (+0100)
(...)
742 - date.sent: 2018-01-17 00:40:21 (+0000)
741 - date.sent: 2018-01-17 00:30:33 (+0000)
740 - date.sent: 2018-01-17 00:26:07 (+0000)
(...)
51 - date.sent: 2022-10-07 16:39:16 (+0100)
50 - date.sent: 2023-06-13 10:15:00 (+0100)
49 - date.sent: 2023-06-07 12:11:35 (+0100)

Here, it is observed that emails from 2017 have a higher UID (758, 757, ...) than emails from 2023, which are more recent. The UIDs must have been reassigned for some reason or another over the course of this email account's existence (moves, copies, imports, etc.).

Depending on how the email tool sorts messages, an email from 2017 may appear among recent messages while an email from 2018 will not be loaded immediately. This is particularly true for Mail Infomaniak which loads emails in series based on the UID (this is subject to change).

Therefore, to resolve any inconsistencies, it is recommended to use an IMAP email software/client like Thunderbird on a computer, which will allow you to quickly and efficiently sort all the messages in a specific folder, based on the email date, as the application will display all the messages present on the Infomaniak server.