This guide explains how to connect the mail application New Outlook (replacing Microsoft Mail and Windows Mail) to an email address hosted at Infomaniak.

Add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

To set up the email application:

1. Open the application.
2. If necessary, click on the gear icon in the top right corner (otherwise, skip to step 4):
   
3. Click on Add an account:
   
4. Enter the email address to connect.
5. Click on Continue:
   
6. Enter the email password.
7. Click on the button See more.
8. Check and complete any missing information by scrolling down if necessary:
   
9. Check and complete the missing information.
10. Click on Continue:
    
11. Take note of and go through the various Microsoft information windows:
    
12. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• Port SMTP = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

Important information

Although the emails themselves remain stored on the Infomaniak server, the experience in New Outlook is highly integrated with the Microsoft cloud:

• Some information from your account may be used by Microsoft for centralized management and better synchronization experience.
• According to some users, it would even be mandatory to have a Microsoft Cloud account to use classic IMAP.

If you want to have total and local control over your emails, consider using third-party email software/clients (such as Thunderbird for example) that allow for more direct storage.

Password

If you are unsure about your email password, the troubleshooting guides help you resolve any issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook stops working after changing your email password, refer to this guide.

This guide explains how blocking email addresses or entire domains‍ so that you are no longer bothered by specific unwanted mails in your Infomaniak inbox.

You will learn that it is also possible to allow addresses to bypass the spam filter‍ from your Infomaniak mailbox.

Preamble

• In addition to the Antispam filter Infomaniak which eliminates the majority of unwanted mails as it evolves, Infomaniak offers two separate lists that you can complete as you please:
  1. shippers blocked:
     • blocked e-mails and domains are directly treated as spam
  2. shippers authorized (authorized to bypass the anti-spam filter):
     • authorised senders and domains will not be filtered by the spam filter
     • the list of authorised senders is active only on the original recipient of each message; if the message is sent to an address abc@domain.xyz and that it is then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
• These lists are specific to the email address on which the transaction is conducted.
• A Service Mail administrator can also apply these lists to the entire Mail Service, via the Global Configuration a Service Mail (be aware of this other guide).

Manage the blockages‍ or authorisations‍ from the Web Mail Infomaniak app

Prerequisites

• Having permission to managing security: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

For block‍ or authorize‍ senders from the Mail Infomaniak Web app (online service) mail.infomaniak.com):

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍  Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Security:
   
5. To add a blocked sender, click the button Add Address in the box Locked address:
   
   • To block all email addresses of a domain name, enter *@domaine-du-spammeur.com.
   • To block a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender, click the button Add Address in the box Approved address:
   ‍

You can also block a sender directly from the received e-mail‍:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the icon ⋮ at the top right of the open message.
4. Choose Blocking the sender‍to add it directly to the list of blocked addresses:
   
   
   

If necessary, remove the address by returning to the tab Security.

Manage the blockages‍ or authorisations‍ from Service Mail

For block‍ or authorize‍ senders from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned.
4. Click on the tab Security or from the left side menu on Security:
   
5. To add a blocked sender (blacklist), click the button Add Address in the box Locked address:
   1. To blacklist all email addresses of a domain name, register*@domaine-du-spammeur.com.
   2. To blacklist a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender (whitelist), click the button Add Address in the box Approved address.

Alternative

You can also use mail filters.

This guide explains how to set up a sending and reply address different from the email address used.

Preamble

• This is useful for working with one of your mail aliases or synonym domains.
• This will work with the Infomaniak Web app Mail (online service mail.infomaniak.com) as well as with most email software/clients.
  • However, note that: there is no link between the settings entered in the Signature section of Infomaniak Mail and the email software/clients.
  • Each email software/client has its own settings and you can, for example, set a different reply address within each of the respective tools (read at the bottom of this guide).

Setting up the sending address on the Web Mail app

Prerequisites

• The secondary email address that can be used must have been added as:
  • … or mail alias (example: aa@ instead of anna.alpha@)
    • or special alias
  • … or synonym domains (example: @short-dom.xyz instead of @this-is-my-super-long-domain.xyz)

To access the sending address options:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on ‍Signature.
5. Click on the action menu ⋮ to the right of the current signature.
6. Click on the pencil ✎ icon to edit the current signature.
7. OR ELSE create a new signature:
   
8. Click on Show advanced settings:‍
   ‍
9. The address…
   1. … from allows you to set the address that will be mentioned as the sender in the inbox of your recipients.
   2. … reply allows you to receive future replies to your sent emails (return-path) to a different address (among the choices specified in the prerequisites above)…
      • …and if you write a message following a response obtained on this alias, the signature allowing sending with this alternative identity will be applied instead of the signature defined by default.
10. Confirm with the blue Save button (if it remains grayed out, make sure all fields are filled in, especially the full name field):
    
11. Compose a new message by selecting the corresponding signature:
    

In the example above, the sending address has been modified but not the reply address. This gives the expected result with the recipient (it is enough to look at the headers of the received message to prove it).

Add the same secondary address to an email client, the effect will be the same.

Configuring the sending address on an email client

It is possible to configure a mail software/client with any existing email address, even if it exists as an alias in your Service Mail. The sending will be done in the same way as with an address defined as the "main" mail.

Example in the software Betterbird (a fork of Thunderbird):

1. Add an account in Betterbird with the correct mail parameters related to the alias:
   
2. Compose a new message.
3. Once received, the message is correctly described as being sent from an address that you will know is an alias:
   

This guide explains how to increase your productivity with the Web app Mail Infomaniak (online service mail.infomaniak.com) by using its keyboard shortcuts, functions that allow you to perform certain actions without using the mouse cursor.

Enable or disable shortcuts

To enable or disable keyboard shortcuts across the entire Mail Infomaniak interface:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Shortcuts.
4. Enable or disable the use of shortcuts:
   

Display all available keyboard shortcuts

To see the existing and possible shortcuts:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Press the key combination SHIFT+ALT+H (OPTION+SHIFT+H on macOS) to display the corresponding help (or read the chapter above).
3. Scroll through the list of shortcuts from this tab.

This guide explains how to regain access to Infomaniak services (manager.infomaniak.com and mail.infomaniak.com among others) in case of issues with the mobile app kAuth (application for iOS/Android smartphone or tablet) if you chose this security method when activating 2FA (two-factor authentication).

Before changing your mobile device

If you plan to change your iOS/Android device on which the kAuth app is installed, before doing so‍:

• Log in one last time with 2FA on the Infomaniak Manager.
• Temporarily remove security (or change the verification method to receive a code by SMS, for example).
• Then, on the new device, install and open the mobile app kAuth to re-authenticate with 2FA via kAuth!

After changing your mobile device

If it's too late and you didn't follow the method above, check in the mobile app kAuth to see if your account is still present; it may be that you are no longer receiving the notification requesting connection authorization YES / NO and in this case:

1. Open the mobile app kAuth (app for iOS/Android smartphone or tablet) on your device.
2. Tap on the relevant account.
3. Note down the temporary code that appears.
4. Enter this code on the login page for the Manager.
5. Once logged in, disable two-factor authentication.
6. Then reconfigure the double authentication by choosing kAuth and adding your account to the mobile device which will reactivate the notifications.

If it's too late, and no account is displayed in the mobile app kAuth, there's no point in calling Infomaniak or adding your account in the app (without having followed the first explanation at the top of this guide), the registration will loop since a code will be requested...

And in this case, no choice, you will have to provide a certain number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:

1. Click here to access the Infomaniak Manager login page.
2. Enter the username and the correct password.
3. When prompted for additional authentication, click on the alternative methods:
   
4. Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide explains how to quickly share by email content present on the online version of kDrive, accessible via web browser.

Share by email from kDrive

You can send a file directly via email sharing in kDrive:

1. Click here to access the kDrive web app (online service kdrive.infomaniak.com).
2. Right-click on the file/folder in question or click on the action menu ⋮ to the right of the item in question.
3. From the dropdown menu that appears, choose to share the item:
   
4. Under Public sharing, turn on the toggle switch for the public share link.
5. Click on Share by email:
   
6. Choose which address (from those currently linked to your Mail) to send the file from
7. Click on Continue:
   
8. Mail opens in the browser and the body of the message automatically contains the links to the shared content…
   1. The principle is the same as if you shared the file by directly selecting the attachment from Mail:
      
       

For documents with file extensions such as docx, xls, etc.:

• If you allow the modification of the document from kDrive (see below), the user will be able (with or without prior registration) to modify it in their browser and then save the document you shared:
  

This guide explains how to forward one or more already received emails to a recipient, by placing them either…

• … in the body of a new message directly,
• … as an attachment (this allows you to forward the entire message with its headers and not just its content).

Preamble

• To get a share link allowing you to view a specific email, refer to this other guide.
• To automatically redirect all future incoming messages, refer to this other guide.
• To filter and automatically redirect only certain messages, refer to this other guide.
• To learn how to forward emails but from a third-party email software/client:
  • Apple Mail
  • Microsoft Outlook
• From the Infomaniak Web Mail app (online service mail.infomaniak.com) you can select up to 5 messages present in the inbox to transfer them to your contacts from the action menu ⋮ at the top of your inbox:
  
  • Regardless of the transfer method recorded in the settings (body of the message or attachment — read more below) if you transfer between 2 and 5 messages, they will be automatically attached to a new email.

Forwarding a message from the Infomaniak Web Mail app

For this:

1. Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
2. Open the message to be forwarded.
3. Click on the Forward icon at the top right of your message:
   
   • You will also find the FORWARD option in the action menu ⋮ :
     

Configure the transfer method of the Infomaniak Web Mail app

You can configure Mail Infomaniak so that an email forward is always sent as an attachment and not quoted in the body of the message.

Indeed, by default the original email will be quoted in plain text directly in the body of the email:

To change this and set the default forwarding method:

1. Click here to access the Infomaniak Mail web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Click on Send in the secondary sidebar menu.
4. Click on the desired option ("As an attachment") for "Forward emails"
   
    

From now on, the original email will be attached as an attachment to the email:

This guide helps you find the public IP address of your device, which can be useful for certain support requests, among other things.

Display the public IP address on the connected device

Click here to obtain the public IP address of your device in IPv4 and IPv6 format.

Alternative methods

Visit ipinfo.io or ifconfig.me.

... on macOS

1. From a terminal application (command line interface, CLI) on your device, run the command curl ifconfig.me and press enter.
2. The displayed address is the public IP address of the computer.

To automate the search for the public IP address, use commands or scripts that query services such as api.ipify.org ...

This guide explains how to allow a user (friend, colleague, client, family member, etc.) to use an email address that you have created within a Service Mail Infomaniak as the administrator of the relevant Organization.

Preamble

• In most cases, no password should be transmitted to them.
• The email address will be automatically added to the user's Mail Infomaniak interface after they accept the invitation.
• Refer to this other guide if you are looking for additional information about creating a simple email address for yourself.

Invite to use the email…

… from the Service Mail

To allow an already active user to access the email address you want to share:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears.
4. Click on Invite at the top of the table (table of users currently having the address concerned on Mail):
   
5. Choose to generate a share link (or invite an existing user in the organization).
6. Optionally, set restrictions among the permissions‍ that can be assigned to the user.
7. Click on the blue button:
   
8. Enter the email password.
9. Copy the link to share with the invited Mail user.
10. Change the language of the invitation if necessary.
11. Enable email/SMS sending if necessary:
    
     

… from the Web Mail Infomaniak app

To access the same process as above but from the Web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant email address.
3. Click on the Settings of the email address:
   
4. Click on Invite:
   

Accept the invitation

To view the email address to which he has been invited, the user opens the link he received in his browser:

1. A first window tells him who invited him, and which email address he will be able to access after creating the user account (or logging in to his existing user account).
2. The invited user logs into the account.
3. His app Mail Infomaniak directly displays the new address that he can now use.

In case of trouble

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• your user account has sufficient permissions to administer the product in question
• The email address in question does not yet exist as a login identifier for an Infomaniak Organization
• The table below the button does not list a user with an email address identical to the email address in question

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question, completely delete the user account with the email address in question as the login address.

This guide explains how to add a folder or subfolder as a favorite on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• Automatically placed at the top of your folder list, you will have quick and easy access to this folder.
• Several folders can be marked as favorites.

Mark a folder as a favorite

To add a folder as a favorite or to remove it:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant folder in the left sidebar.
3. Choose the desired action:
   
   

And on the mobile app?

It is not possible to add a folder as a favorite from the Infomaniak Mail mobile app (application for iOS/Android smartphone or tablet).

To access your folders:

1. Tap the icon at the top left of the Mail inbox.
2. A panel slides in from the left and displays several sections.
3. The "Folders" section displays your folders in alphabetical order. The section is collapsible. You can create new folders but you cannot mark any as a favorite.

You can mark messages as favorite to keep track of them.