This guide explains how to connect the Apple Mail desktop app (desktop application on macOS) to an email address hosted at Infomaniak.

Preamble

• Your macOS computer will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• Infomaniak mail is compatible with any application supporting IMAP/SMTP.
  • For additional help, contact the support of the software used or a Partner — also discover the role of the host.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnostic is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

You can download the profile from the relevant device or send it from another device (if you already have a working email address, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization where your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Enter the password for the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize.
5. Click on the blue Verify button:
   
6. Download the configuration profile:
   
7. Open the System Settings of the computer.
8. Click on General in the sidebar, then click on Device Management (for macOS Sequoia 15 version). If you have a lower version or cannot find the profile, refer to the official documentation by changing the system version at the top of the page if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the email password.
13. Click on Install:
    
14. There you go, your email address is now set up in the Apple Mail application, which you can open and control.

Delete an IMAP account

Refer to the chapter "Stop using an account" by changing the system version at the top of the page* if necessary (note: do not delete a POP3 account without backing up your messages first).

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces significant changes with each new system version, for example, a path on iOS 15:

becomes this on iOS 16: