This guide explains how to view the activity logs of email addresses contained within an Infomaniak Mail Service.

Preamble

• The logs of your email addresses are available free of charge for the last 20 days.
• Consulting logs over a longer period is payable:
  • contact Infomaniak support.

View logs from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail app Infomaniak (online service ksuite.infomaniak.com/mail) to which the email address is attached.
• Be Administrator or Legal Representative within the Organization that manages the Mail Service.
• Have permission to view the logs: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account.

Then to access the logs from Infomaniak Mail:

1. Click here to access the Web Mail app Infomaniak (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on General below.
5. Click on View logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search.

View logs from Mail Service

To access the Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears:
   
4. Click on Logs in the left sidebar menu.
5. From the dropdown menu, select an email address (by default, it is the first address of the Mail Service that is selected).
6. Choose to view the logs of sent or received emails, and set the date and time:
   
7. Click on Search.

Log results

The email sending and receiving logs will be presented in the form of a table.

Hover your mouse over the possible icon ⓘ in the Status column to display more information if necessary: