This guide explains how to allow a user (friend, colleague, client, family member, etc.) to easily and securely use an email address that you have created within an Infomaniak Mail Service as an administrator of the concerned Organization.

Preamble

• In most cases, no password will need to be transmitted to them.
• The email address will be automatically added to the user's Infomaniak Mail interface after they accept the invitation.
• Refer to this other guide if you are looking for additional information about simply creating an email address for yourself.

Invite to use the email...

... from the Mail Service

To allow an already active user to access the email address you wish to share:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the concerned email address in the displayed table.
4. Click on Invite at the top of the table (table of users currently having the concerned address on Mail):
   
5. Choose to generate a sharing link (or invite an existing user in the organization).
6. Optionally define restrictions among the permissions that can be assigned to the user.
7. Click on the blue button:
   
8. Enter the email address password.
9. Copy the link to be shared with the guest mail user.
10. Modify the language of the invitation if necessary.
11. Enable email/SMS sending if necessary:
    
     

… from the Infomaniak Web Mail app

To access the same process as above but from the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the action menu ⋮ to the right of the email address concerned.
3. Click on the Settings of the email address:
   
4. Click on Invite:
   

Accept the invitation

To view the email address to which they have been invited, the user executes the link they received in their browser:

1. A first window tells them who invited them and which email address they will be able to view after creating their user account (or logging in to their existing user account).
2. The invited user logs into the account.
3. Their Infomaniak Mail app directly displays the new address they can now use.

In case of a problem

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• your user account has sufficient permissions to administer the product in question
• the email address in question does not yet exist as a login identifier for an Infomaniak Organization
• the table under the button does not mention a user listed with an email address identical to the email address in question

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question, completely delete the user account with the login address being the email address in question.